Title: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: MSTDR on August 10, 2018, 11:42:00 PM This is the transaction in reference:
https://etherscan.io/tx/0xfcd28ba9ff2d2be8c781ab8be4a32d18823ecc7b6cb11b79e28ab48d6e52f1ec On November 13, 2017 I accidentally sent 10 ETH to my ETC wallet – this is a common mistake. I understand that support may take some time to respond to requests because of the amount of users they have to deal with. I have made several support tickets and have sent messages directly to dominikherzog and Narvia but it has been 9 months and it is safe to say that YoBit is keeping my money. I just want everyone to be aware of the kind of people you are dealing with. He is claiming it is impossible to get my ETH out of my ETC wallet, which is complete bullshit since other exchanges can do it. I even offered to let support keep 2 ETH if they transfer my ETH within the next 2 weeks but why would they help when they can just keep all 10 ETH? Here is the chat log with him from YoBit on December 2017. Note that I edited out all the irrelevant messages and only left the ones between dominikherzog, MSTDR (myself) and any messages in relation to our discussion. Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: MSTDR on August 10, 2018, 11:46:49 PM MSTDR L1: dominikherzog, i just sent you a PM
MSTDR L1: please move my ethereum from my ETC wallet to my ETH wallet dominikherzog: MSTDR, what is PM? MSTDR L1: i sent it there by accident; i know they are two different coins dominikherzog: MSTDR, wher is exchange fault? MSTDR L1: PM is personal mail MSTDR L1: the echange is not at fault; i'm at fault. But only the exchange can get it out because you have my private keys MSTDR L1: i'll pay you for your time i know its a time consuming process MSTDR L1: dominikherzog, i don't think you correctly understood my messages. Are you a native English or Russian speaker? I speak both. I can write to you in whatever language you prefer. I really need my Ethereum. I'll pay you for your time dominikherzog: MSTDR, i sent you on both .what is not clear? MSTDR L1: dominikherzog, I'm asking you to move my Ethereum from the incorrect ETC address that I sent it to to the proper ETH address. You are responding that they are different coins. I know that. I'll pay you 1 ETH MSTDR L1: dominikherzog, I have 9.99990434 ETH sitting in my ETC wallet. Move it to my ETH wallet and you can keep 1 ETH hamid847 L1: dominikherzog, just answer me for god tell me what i must do i want to cancel or resend my 361$ perfect money back dominikherzog: hamid847, how many time will repeat?it's funny dominikherzog: 5 years old will understand from 3-5 times hamid847 L1: dominikherzog, yes but why you don't answer? dominikherzog: hamid847, tell me any reason i will not ban you for spam? hamid847 L1: dominikherzog, dear dominikherzog one week before i request some money to my perfect money account but after one week still in processing?! just tell me what should i do and i reapeatwon't dominikherzog: mattgsolar, you no idea about...one sent doge to dgb,,one sent eth to etc,,,one sent btc to bcc ,,,,and repeat Raymoon L1: dominikherzog, I have a problem with the input on the stock exchange YoBit coins NEM, can you help? Tech support doesn't know what to do. dominikherzog: Raymoon, you can only wait tech team 2018-2020 Raymoon L1: Why? Raymoon L1: dominikherzog, Why? tiranad: hamid847, Hard to say, they are busy, but it is out of Doms capability to resolve, so bashing him just makes him angry :0 dominikherzog: rajafzd, only if god approve MSTDR L1: thebunk, people will make mistakes, every exchange has a system for correcting these mistakes; its called customer support. thebunk L3: MSTDR, some mistakes are not recoverble thebunk L3: tiranad, when water flows uphill it will be fixed MSTDR L1: thebunk, they are recoverable because the exchange has the private adress keys. Other exchanges can recover these types of mistakes tiranad: thebunk, I agree sZetta L1: thebunk, This one in particular is, it just takes manual work, and there's lots of these mistakes to fix, it sounds like... Raymoon L1: dominikherzog, I understand in the near future nobody can help me? tiranad: MSTDR, Yes, but some items, inboud to wrond address and such, is really back on the sending side, not the receipt. murdpro L7: dominikherzog, what do you mean "if god approves"? dominikherzog: MSTDR, other exchanges support cross transfer hamid847 L1: dominikherzog, dear dominikherzog i just have a problem if supoort will answer me finally tell me to wait please just answer this MSTDR L1: tiranad, that is incorrect. Only the recieving side can get it out MSTDR L1: dominikherzog, this is not a cross transfer issue. The Code is in my ETC wallet. Only YoBit can take it out because they have the private keys dominikherzog: MSTDR, my answer is from tech team MSTDR L1: dominikherzog, who can i contact on the tech team. the info you are giving me is incorrect. Other exchanges can move the ethereum to the correct wallet dominikherzog: MSTDR, other yes dominikherzog: MSTDR, they can promisee you what you want to hear MSTDR L1: dominikherzog, you are saying YoBit does not have the cababibilty to take my 9.9 ETH out of my ETC wallet and move it to my ETH wallet? MSTDR L1: dominikherzog, are you saying YoBit cannot do it or they don't want to do it. MSTDR L1: dominikherzog, when will support get to my case i transferred 10 ETH to my ETC wallet by accident MSTDR L1: this was on november 13 MSTDR L1: still no response dominikherzog: MSTDR, 1999=never MSTDR L1: dominikherzog, There are plenty of people on [link] who claim that you were able to retrieve their ETH after they accidentaly sent it to their ETC wallet MSTDR L1: the link is bitcointalk forum dominikherzog: MSTDR, fake info MSTDR L1: dominikherzog, you claim that YoBit does not have the capability to take my ETH out of my ETC wallet is not true MSTDR L1: dominikherzog, so there are a bunch of poeple on the forum who are making things up for no reason or motive wireframe: MSTDR, yes, that's why the chat is often called "trollbox" MSTDR L1: dominikherzog, you understand that 10 ETH is a lot of money for me thats about $8000 dominikherzog: MSTDR, no moneywire: dominikherzog, my BCC also into my btc wallet , ticket sent 8 months ago sauliukas L1: MSTDR, I have sent ETH to ETC (My eth wallet) address. I now trying to recover it with "private key" export/import option :) MSTDR L1: wireframe, but why bother when they can just keep my $8000 worth of ethereum and I cant do anything about it wireframe: MSTDR,
sauliukas L1: MSTDR, yes, but the problem is theirs support is overhelmed. And when it comes to Transaction, missing coins - it takes like 4-8 weeks for them to fix it. And your problem is well, your own made. So unless you made like 5ETH+ transaction to ETC address - I don't think they will find time to toss around with priv key :( MSTDR L1: sauliukas, i made 10ETH to my ETC address sauliukas L1: MSTDR, oh snap, try to negotiate and do 80/20 or soemthing like that. So they have something to work for ? wireframe: MSTDR, but really I think they just have a LOT of work to do and that's not that fast. and you are just another user so take your turn. something like this MSTDR L1: sauliukas, i contacted support November 13th. Support has not responed, dominik Herzod is telling me they won't get it back at all, he is not telling me they are overloaded MSTDR L1: I told them they can keep 1 ETH if they get it back this week moneywire: MSTDR, u offer them 2 sauliukas L1: MSTDR, Wait for support. I had simple problem ( sent to many coins at once and transfer got frozen) - took them about 6-8 weeks to fix it. They just fixed it without tossing around with emails. sO STAY COOL AND WAIT FOR ANOTHER 2-4 WEEKS :s MSTDR L1: wireframe, I told them they can keep 1ETH if they get it back for me this week. Why would they take 2 when they can just take all 10 ETH wireframe: MSTDR, are you sure this is possible at all? sauliukas L1: wireframe, yes it is MSTDR L1: wireframe, i'll wait until January 13th, maybe even February 13th. Then i'm going to call Putin sauliukas L1: MSTDR, :D wireframe: sauliukas, oh great, then MSTDR should just have faith and wait ) moneywire: i sent 5.53 BCC wrongly to my BTC wallet around 6-7 months ago moneywire: today MSTDR made me remember it again MSTDR L1: sauliukas, All I can do is wait. But DominikHerzog is telling me flat out that i'm screwed and i'm never going to see my money. moneywire: MSTDR, he is true sauliukas L1: MSTDR, oh snap, try to negotiate and do 80/20 or soemthing like that. So they have MSTDR L1: moneywire, I woulder how many people work for YoBit? I'm hoping its a lot and DominikHerzog is just some low-level chat admin at the very bottom of the chain who doesn't know what he's talking about because other people have gotten their ETH back from their ETC wallet. But this is probably wishful thinking on my end. dominikherzog: MSTDR, you can think what you want MSTDR L1: dominikherzog, I have to give you some credit, i've never dealt with an employee of a company who informs me that they are going to keep my money as frankly as you do MSTDR L1: dominikherzog, i'm going to call Putin sauliukas L1: MSTDR, don't make it worse. Just wait for support to reply :) wireframe: sauliukas, oh great, then MSTDR should just have faith and wait ) dominikherzog: MSTDR, the choice is yours MSTDR L1: dominikherzog, I don't really have a choice Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: bhadz on August 11, 2018, 04:52:39 AM He can't do anything to claim your ETH but he has to be cooperative in such situations like this so he can address it to their technical department. Well yobit has been popular to be one of the worst exchanges with worst support.
Did you used their support ticket for complaining that issue? Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: MSTDR on August 11, 2018, 05:42:01 AM He can't do anything to claim your ETH but he has to be cooperative in such situations like this so he can address it to their technical department. Well yobit has been popular to be one of the worst exchanges with worst support. Did you used their support ticket for complaining that issue? I've been contacting people and support for 9 months now. Read the chat log. Dominik Herzog is one of the people I was told to contact; he is one of the YoBit admins. He is claiming its not even possible to get my ETH out of my ETC wallet which is bullshit because they've done it before and so have other exchanges. This is 10 ETH we're talking about, that's a lot of money. Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: torry28 on August 11, 2018, 06:17:20 AM Why you just tell us about your problem now? What did you do on last 9 months ago beside tried to contact them through dominik?
Yes, 10 ETH is alot of money but i would agree with him it's your fault to send to wrong address. because they've done it before and so have other exchanges. Can you show the proof of this?Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: hidrocop on August 11, 2018, 07:00:16 AM people can make mistakes but you made the biggest mistake using yobit , if you made the same mistake on the binance exchange, it would have been corrected within 24 hours
Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: bhadz on August 13, 2018, 08:55:26 AM He can't do anything to claim your ETH but he has to be cooperative in such situations like this so he can address it to their technical department. Well yobit has been popular to be one of the worst exchanges with worst support. Did you used their support ticket for complaining that issue? I've been contacting people and support for 9 months now. Read the chat log. Dominik Herzog is one of the people I was told to contact; he is one of the YoBit admins. He is claiming its not even possible to get my ETH out of my ETC wallet which is bullshit because they've done it before and so have other exchanges. This is 10 ETH we're talking about, that's a lot of money. Do yobit have other chat admin? Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: hh4mmm on August 13, 2018, 09:28:34 AM i don't think if he can do anything about the refund of your Eth, is only technical team can something about it. so don't border yourself just wait till 2018-2020 as he said. remember is a decentralized system so to any mistake made is your fault.
Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: CoinsOrDie on August 13, 2018, 11:55:14 AM You have to be careful when making a big balance. When you make a mistake, fixing it is absolutely impossible. I also have a few mistakes as you but the balance is not much.
Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: MSTDR on August 14, 2018, 03:25:05 AM Quote Why you just tell us about your problem now? What did you do on last 9 months ago beside tried to contact them through dominik? I've posted about it on these threads: https://bitcointalk.org/index.php?topic=2620569.msg28778365#msg28778365 https://bitcointalk.org/index.php?topic=2460110.msg26974807#msg26974807 https://bitcointalk.org/index.php?topic=2466936.msg26975617#msg26975617 Quote Yes, 10 ETH is alot of money but i would agree with him it's your fault to send to wrong address. I'm not disputing that it is my fault. This is a common problem on many exchanges. They can retrieve the ETH if they wanted to. Read the posts below to see examples of users claiming they received their ETH back. Quote Can you show the proof of this? Here are some policies of exchanges who can recover mistakes like this: https://bitcointalk.org/index.php?topic=1902605.0 https://www.reddit.com/r/ethtrader/comments/6wrr4a/sent_eth_to_etc_deposit_address_on_bittrex_what/ https://support.binance.com/hc/en-us/articles/115003798612-Deposited-wrong-coins https://support.hitbtc.com/hc/en-us/articles/115005447669-Recovery-of-mistakenly-sent-deposits https://support.bittrex.com/hc/en-us/articles/115000961172-Bittrex-s-Crosschain-Recovery-Policy Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: MSTDR on August 14, 2018, 03:28:01 AM Quote I understood it clearly with this summary. That guy is just a chat admin so he might be not oriented with that technical issue but if he told this to his teammates that works at technical side. I'm sure it will be solved. There's also a problem with that Dominik, he never took your problem as important as others. Chat mod's/admin must take any issues seriously but he didn't do that to you. Yes, 10 ETH is too much and since last year it's known that yobit is hard to reach if you got issues with them so I'm wondering why you chose to trade there. Do yobit have other chat admin? Dominik Herzog has recovered people's ETH before; there are plenty of people claiming they ere helped by him. This is why I was advised to contact him. Title: Re: YoBit stole 10 ETH from me and laughed – a chat log with Dominik Herzog Post by: MSTDR on August 14, 2018, 03:29:32 AM i don't think if he can do anything about the refund of your Eth, is only technical team can something about it. so don't border yourself just wait till 2018-2020 as he said. remember is a decentralized system so to any mistake made is your fault. Dominik is claiming its not even possible; it clearly is possible because its been done before. |