Bitcoin Forum

I deposited $60 at a Chase bank to Mt Gox this past Thursday afternoon (PDT).  When it still had not shown up 24 hours later (Mt Gox's site says it takes 24 hours or less) I submitted a support ticket.

Today I got a reply:

"Thank you for contacting us. Cash deposits are currently pending. We will notify you as soon as it is credited to your account. We apologize for any inconvenience caused."

This is fine, really, but what bugs me is that this is the latest in a line of instances where Mt Gox fails to set realistic expectations.  Don't tell me "24 hours or less" if that's not actually the case.

Mt Gox:  Just tell me the truth.  If it's going to be 4 days, then tell me 4 days (number pulled out of my ass).  Stop lying to me.

Just set realistic expectations.

We are sorry about the delay. The truth is that we don't know how long it will take to process the deposit. It has taken anywhere from less than 24 hours to several business days. We will keep you updated.

Something's been on my mind for awhile now, and Jasmine's post reply, coupled with her post count, has me perplexed. Correct me if I'm wrong, but didn't Mt Gox have a staffing problem a couple months back? Shortly thereafter, a handful of supporters appeared on this board. They seem to post replies in a rotation fashion. Their replies also seem to resemble one another. Now I could be wrong or totally off base, but I would like to pose a couple questions nonetheless. How many support members are there? Are they full time employees with a salary? What are all there names here on this forum (I know I/we could do this ourselves, but it would take a little time. It being public knowledge, I figured it won't reveal any undue information, and would only take a minute to do on your side).

Thank you in advance, Bruno.

Then the Mt Gox website needs to say this.  Right now it says "Deposits will be credited within 24 hours (usually faster, depending OCR checks, so please write legibly)."

Note the "usually faster".

I understand the business realities.  What I am saying is just tell us the truth, up front.

it's been my experience, on both sides of customer service, that when you set expectations realistically, everyone is happier.

mtgoxCharlie, Mt.Gox_Natalie (and Natalie, but that's her personal account), bitflower, Mt.Gox Support, MtGox_Adam, and MagicalTux are all verified MtGox support reps on this forum.

It would be nice if they could have the same field I have, which I fill in with "Mike Caldwell", to indicate they're Mt. Gox support.  Otherwise, the suspicion is always there that they might be an imposter.  Although they don't necessarily need the "donator" flag, I figure they're donating plenty by hosting the forum.

Thank you so kindly, Maged, for the requested info. Therefore, is it safe to assume that since they are all verified, they are all separate and real individuals? I'm not versed as to what the verification process is here.

Well, that's something that Mark will have to bring up with Theymos. My guess is that he'd do it for them, since they are hosting the forum, but they'd need to at least ask, first.

They are only verified in so much as that I checked that someone from MtGox could confirm that they work at MtGox. I have no clue as to their identities, since at the end of the day, it really doesn't matter from the forum's point of view.

It's Mt Gox.  It's become a universal law that at least one of their deposit or withdrawal methods won't be working properly at any given point in time.

Here's what you get for customer service from MtGox ;-)

https://i.imgur.com/40U3Z.jpg