Bitcoin Forum

I suspected insider job. The link was here https://bitcointalk.org/index.php?topic=5034447.msg47514177#msg47514177

There are 3 ways the hacker can enter. Using 2 API that I have and using login. The login is protected by 2FA. The API is safely stored in my computer and safely stored by cryptolend.

It's been 13 days since Poloniex support last report to me.

I asked which API is used and they never replied. So I have no idea how the hacker got the API. They suggested that an API is used and try to suggest the cryptolend one is being used. Basically they told me that I am at risk for giving my API key to cryptolend. However, when I asked again which API is used they do not reply and have to check again.

That means they either didn't read what I wrote to them asking the same thing again and again or what?

There are many SIMILAR hacking occurrence in Polo. Polo requires all traders to have their info on file. However, Polo customer service is defending the hacker by saying that they keep other accounts info "private".

It happens here
https://bitcointalk.org/index.php?topic=1988476.msg19800513#msg19800513
https://www.reddit.com/r/CryptoMarkets/comments/6kv2p4/poloniex_account_hacked_25000_stolen/

They suggest that I report to cops. I asked, which cops. They said local cops. Which doesn't make sense at all.

So I tried to call cops in Delaware, the place where they are located.

Guess what? Delaware cops do not even have email address. What am I missing here? This is an online crime and I am reporting it to cops that do not have email address?

What about DA? Do we report things to DA?

This is Polo info

Industry   Bitcoin Exchange
Founded   January 2014
Headquarters   Wilmington, Delaware, USA
Key people
   CEO and founder Tristan D'Agosta
Website   www.poloniex.com

Is it not possible that your computer is not clean and a hacker managed to get access to the API through it?

Unless the amount is so huge, I doubt that there will be any real investigation from the cops, to be honest. If Poloniex allows sending emails directly and not through their site, you could use mailtrack.io  (https://mailtrack.io/en/) to see whether they're actually opening your emails in the first place or not, that might give you an idea whether they're avoiding to answer or they actually missed it.

I asked through their ticket system. They get it. But it seems that their customer service is so incompetent or not having facts. It's as if they're playing dumb or really dumb. I am not getting any specific info at all. They just said that I have to save API carefully because it can be used. Duh. What about something I don't already know. Things like which API is compromised.

I don't know how much is lost. 1.5 bitcoin I think.

It is possible that my computer is not clean but unlikely. Again, I need them to confirm which API the hacker uses. They do not give the info.

The reason I suspect possible inside jobs is because there are SEVERAL SIMILAR CASES. In the other thread about this I show several similar cases. Poloniex is the only similar cases I found.

I also have API for other exchanges on the same file. However, poloniex is the only one that is hacked. I changed all of my API to read only due to this.

Anyway where should I report this?

I've in US people can report some black guys cooking barbeque. They don't just report, they called 911 for that. Obviously this is more serious than that.

Poloniex Is Officially in Trouble After Ignoring Dozens of Complaining Customers (https://cointelegraph.com/news/poloniex-is-officially-in-trouble-after-ignoring-hoards-of-complaining-customers)

US: Delaware DOJ Reaches Out to Poloniex Crypto Exchange Users ‘If They Have an Issue’ (https://cointelegraph.com/news/us-delaware-doj-reaches-out-to-poloniex-crypto-exchange-users-if-they-have-an-issue)

https://attorneygeneral.delaware.gov/

https://attorneygeneral.delaware.gov/contact/

I think you can report your case on these links