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Hi - I don't know a lot about blockchain and confirmations but I have a transaction showing pending in my Electrum wallet.... but looking at it on Blockchain there's 67 confirmations showing.  It has been about 1 day showing pending. 

Shouldn't it be through by now with all those confirmations?  Is there anything I can do?  It normall takes 30-60 mins to appear in the wallet.

Click the coloured dot in the bottom right corner... and see what the number of blocks showing under "blockchain" is...

If it isn't showing "557502 blocks" or higher, then the server you are connected to is lagging and not updating properly. Try switching to a different server.


Also, what colour is the dot in the bottom right corner? Is it green?

Is your Electrum wallet synchronized? (is there is a green dot at the bottom-right corner of the wallet?)

Try changing your Electrum server. Or going to %appdata%/Electrum folder and deleting the blockchain_headers file.

There's no green dot.  No. of blocks is 557449.  It has always shown 'synchronizing' at the bottom left, I don't think I've seen a green dot there yet.

I think I'm on auto-connect for the server.  I'll try changing that.

The server name says yuio.top.  I can't see another server name to choose.  How do I change that?

Thanks a lot to both for the help.

I've tried changing to another server from the list but the button in the bottom RH corner stays red.  Any other tips on that?

Go to Tools -> Network. Find the server with the highest "Height" (from the list on the "Overview" tab and select it. Try changing from server to server (from the ones with highest "Height" until your wallet synchronizes).

If it doesn't work, try what I said above: Or going to %appdata%/Electrum folder and deleting the blockchain_headers file.

thanks again for the help.  My list shows limits and not heights, and there's no info there.  Just dashes -.  And there's no overview tab.  Could I have an older version?

I have deleted the file you said.  And when I go back in the same server is selected with just the synchronizing icon and message.  This time 477636 blocks.

Am I on an older version (2.5.4) and should I just keep working through the server list? 

Wait... you're using version 2.5.4 of Electrum??!? :o :o :o

Yeah, that'll be your issue... older versions are known to have sync issues. Update to 3.3.2 here: https://electrum.org/#download

Damnn, you are almost 4 years outdated. Do like HCP said and update to the latest version.

I'm pretty sure this will fix it.

haha yeah it's been a while.

Ok I updated...now when it opens there's two wallets that say they are incomplete and cannot be opened.  But the one the transaction is showing pending in (Default Wallet) can be selected and I press next....then it seems to revert to one of the other wallets and says it is incomplete and cannot be opened...


What do I do now???  
Again, I really appreciate the help...

PS - I did use it about 8 months ago without an issue... :(

Do you have your backup seed? If so, you could just restore your wallet.

I have the seed given when I first opened the account - would that be the one to use?

And would that be restoring the wallet in the new version?

Yes.

You can use the seed whenever you want to restore your wallet (regardless of the version). Since your wallet isn't (somehow) working, you can try restoring it while in the new version.

P.S: NEVER LOSE THIS BACKUP SEED! Without it, you can't restore your wallet if anything happens with it.

yes ok - thanks.  Is there a way to open the new version without it trying to open the existing wallets?  It keeps coming up saying they are unable to be upgraded then just exits out of the software.

Only if you have the backup seed of those wallets: Go to the %appdata%\Electrum\wallets folder and delete the wallet files (or even better, move them to another folder - like your Desktop).

ok....wallet files moved.  Seed used to reopen the wallet in the new version...seems to be going well until I get an error about being unable to retrieve the Terms of Service... (tired defeated face emoji!)

Any ideas on that one???

I've remained online the whole time...

Terms of Service? Are you using a "2FA" wallet that uses the TrustedCoin service? ???

What is the seed type shown as when you started to restore the wallet?
https://talkimg.com/images/2023/11/15/ziTZj.png

Yes I'm pretty sure I was.  I think I have an option to restore without the 2FA...  I'll try that unless there's another suggestion?

I just tried and was able to create a new 2FA wallet and it retrieved the ToS for TrustedCoin fine. Maybe its a DNS/routing issue on your end? ??? Can you view https://api.trustedcoin.com/#/electrum-help ???

So, I guess, your options are to either wait and try again later... or restore without the 2FA.

If you go for the 2nd option, it'll basically revert to the same functionality as a 2-of-2 multisig wallet where both sets of private keys are in the same wallet... you might want to consider moving your coins to a new wallet to prevent any issues further down the road.

If you aren't pressed for time, maybe wait for a bit and try again later to see if the TrustedCoin works? ???


EDIT: see if you can access this in your browser: https://api.trustedcoin.com/2/tos?billing_plan=electrum-per-tx-otp

The seed type was 2FA I think.  I've managed to enter the seed in now, and disabled the 2FA, which has opened the new electrum version...  but I have the red light saying I am not connected.

Select server automatically is on...any reason it's not connecting?

Yes I could view that trusted coin site... yes I'll move my coins once can get them back!!

Why won't it connect now?

Ok, see if you can see this: https://api.trustedcoin.com/2/tos?billing_plan=electrum-per-tx-otp

I'm wondering if there is some sort of network issue on your end blocking Electrum traffic for some reason? Seems weird that you cannot connect to any servers... :-\

yes I could see that ToS from the link you sent.  Definitely weird about the connection.  I'll try the old shutdown/restart, reconnect to the network and all...and give it some time.  Hopefully it can resolve itself.

Thanks a lot for the advice so far...

Can there be a network issue related to a specific wallet?  The old version of Electrum will connect to a server with a new wallet, but not the old wallets. 

The new version actually wont connect to a server at all.  I can't select another server from the list - double click does nothing.


I need to recover these coins...is there another way to move them to a new wallet based on the confirmed receiving address or another means??

I'm currently connected to the following:

Server: dedi.jochen-hoenicke.de
Port: 50002

I'd also try: electrum.hsmiths.com

NOTE: You can't click on the servers shown on the "Overview" tab. So, in the Network dialog, make sure you click the "Server" tab at the top... and "uncheck" the 'Select server automatically' box... then you should be able to enter what you want in the box (or double click the servers in the list below).

After selecting the new server, if you don't see the "green" dot... try closing down Electrum and restarting.


As for recovering the coins, it is complicated by the fact that you're trying to recover from what is effectively a "multisig" address. You can't just import a private key (or seed) into another wallet and away you go :-\

You'd probably need to manually create and sign the multisig transaction... not impossible, but not exactly a "couple of clicks" type activity either ;)

No luck with those server addresses I'm afraid.  There's actually nothing in my Overview tab/screen.  It just says 'Not Connected" and the list is empty. 

When I go on the servers tab and try those 2 servers it doesn't even look like it tries to connect.  Button/dot just stays red.  I tried closing and going back in too.

How do I get instructions to do the manual multisig you mentioned?  Are there any risks with that (especially when I'm not that tech savvy or familiar with all this stuff?) 

Or do you recommend I give it a bit more time perhaps, if that's likely to make any difference?  Or uninstall - reinstall??  Need to change a network setting to allow the Electrum server to connect?  Lots of queries I know.

Cheers again for the assistance.

Honestly, that is very strange... it seems like your connection to Electrum servers specifically are being blocked. It is possible there is an outgoing firewall rule blocking your connection... But I'm honestly just guessing really.

Are you running on Windows or Linux?
Are you running via a VPN or using TOR or any other "custom" network setup on your PC and/or router?

There is something blocking your electrum that is why it keeps synchronizing or the circle shows red.

If you are not using VPN it might be a DNS issue or maybe your antivirus blocking your electrum wallet.

Change your DNS first with Google or OpenDNS

Google DNS
- 8.8.8.8
- 8.8.4.4

OpenDNS
- 208.67.222.222
- 208.67.220.220

after changing DNS reboot your router and ISP. If still doesn't work

Try to other PC and install the latest electrum wallet then restore your wallet again. I hope this time it will work.

To switch servers you have to go to tools > network > server tab and then uncheck select server automatically and, here's the important bit, right click on a server in the list and choose use server. double clicking doesn't do it

The coins are recovered!! Thank fuck!!! haha. You guys are legends for helping out - really appreciate it.
I'm not really sure what it was in the end... possibly my VPN. I logged in today without the VPN and the new version connected to a server ok and I could recover from the seed without changing network settings.  Reading other posts there were a few others with server problems so who knows really. TryNinja and HCP in particular thanks again for the help. Problem solvered.