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Title: CLOUD BET WAITING FOR WITHDRAWAL 15 DAYS Post by: rodimir92 on March 24, 2019, 12:07:38 AM What is going on with this site?
They can pay 300 BTC, but can not pay mine 0.8 BTC for 15 days?! Any help is highly appreciated! https://imgur.com/EDMc4jY Title: Re: CLOUD BET WAITING FOR WITHDRAWAL 15 DAYS Post by: TryNinja on March 24, 2019, 12:13:05 AM Have you tried contacting them?
support@cloudbet.com Title: Re: CLOUD BET WAITING FOR WITHDRAWAL 15 DAYS Post by: rodimir92 on March 24, 2019, 01:03:45 AM Have you tried contacting them? support@cloudbet.com Ofcourse! They just replied same everytime , answers like this : Stefano (Cloudbet) Mar 17, 00:19 UTC Dear sukilica, Thank you for contacting Cloudbet support. My apologies for the delay with your withdrawal. I will inform the Payments team of this matter to see if your withdrawal can be sent out at the earliest convenience. Thank you ever so much for your understanding! Should you have any further questions please don't hesitate to ask. Kind regards, Stefano Cloudbet Support team This was the last answer. Sent xx mails after that and got just automatic replies :( Also must note that live chat is not working for me in 95% times. In 5 % times they just close chat when it comes to withdrawal related questions... Title: Re: CLOUD BET WAITING FOR WITHDRAWAL 15 DAYS Post by: rodimir92 on March 25, 2019, 01:21:20 AM Did not you know that they are selectively scamming players? Google: "cloudbet scam" Game Protect enforces Cloudbet claims. I doubt the 300 BTC case was real! I knew but I know people which played there and got paid.. So decided to give them chance... Update: They are now closing chat everytime I ask for withdrawal, what a sad site ;D Title: Re: CLOUD BET WAITING FOR WITHDRAWAL 15 DAYS Post by: TryNinja on March 25, 2019, 01:35:48 AM Try creating a complain thread on AskGamblers’ website. I don’t know how they work, but I’ve seen many casinos (includong Cloudbet) answer to scam accusations when inquired there. It’s a famous and trusted website/forum after all (and no long term gambling website wants to be painted as a scam there).
Title: Re: CLOUD BET WAITING FOR WITHDRAWAL 15 DAYS Post by: Cloudbet on March 25, 2019, 11:04:42 AM Morning all,
@rodimir92 - I'm really sorry for the delay in processing your withdrawal. I can see you have PMed with your Cloudbet nickname so thank you for that, I'll pass on your details to our support teams and ask that they investigate the delay as a priority. I'll report back with any updates I receive ASAP. EDIT: Just to update - I've been told your withdrawal has now been processed. Everything should be sorted now, but if you experience any delay with your new request then please let me know and i'll escalate for you. Thanks, Ronnie @ Cloudbet Title: Re: CLOUD BET WAITING FOR WITHDRAWAL 15 DAYS Post by: rodimir92 on March 27, 2019, 09:04:28 AM I can confirm that my withdrawal has been processed!
Thanks all for help! Title: Re: CLOUD BET WAITING FOR WITHDRAWAL 15 DAYS Post by: TryNinja on March 27, 2019, 10:57:49 AM Morning all, Why when this kind of stuff happens, your support always close the chat in the customer's face instead of giving him an explanation?@rodimir92 - I'm really sorry for the delay in processing your withdrawal. I can see you have PMed with your Cloudbet nickname so thank you for that, I'll pass on your details to our support teams and ask that they investigate the delay as a priority. I'll report back with any updates I receive ASAP. EDIT: Just to update - I've been told your withdrawal has now been processed. Everything should be sorted now, but if you experience any delay with your new request then please let me know and i'll escalate for you. Thanks, Ronnie @ Cloudbet |