Bitcoin Forum

Hi
I am new to bitmex but I am desperately need help
I created new account in bitmex earlier this month, I have put money in and trading for 2-3 days.
When I tried to withdraw money from bitmex, they blocked my account and sent me a message said that "suspicious activity".
Then a bitmex agent reached out to me, asking me to verify my Identity, asked me questions about my trading.
I have answered them all, then they told me to wait.
Now my account is blocked with 31+ BTC, I am desperately waiting for them but no one reply to me or even tell me what really happens.
I tried to post to bitmex reddit thread but my account is new, so they dont let me post the.

I really dont know what to do. 31BTC is too much for my life, and now I lose everything.
Still waiting but no one reply me.

Can anyone please help me

https://i.imgur.com/ZOhtty4.png

https://i.imgur.com/c0DSnEL.png

Has anyone had this issue before? I believe that bitmex is a big company and they will not rob my money but I really dont know what to do.

Is it maybe because your account is new but you have huge profit from your trading so they think that you are cheating or somewhat.

Do you still have a contact with them? How about identity verification? I think bitmex must do something to fix this instead of letting your account blocked forever.

31 BTC is not a small amount of money  :-\

Accounts which deals with big amounts do attract attention hence why they're prone to get flagged and be asked to submit documents. Seen lots of users who had the same problem and it's more of a thing in all exchanges, not just bitmex. It's also very sad that terrible support has become a standard when it comes to crypto exchanges - although they do vary in the extent.

I don't think bitmex' has an account here so what you can do is attach this thread the next time you try to contact their support, and basically make updates here on your progress. We're betting on how meticulous are they when it comes to their reputation so this is not a guaranteed way but should be worth a try!

Lastly is about their subreddit, it most likely got caught in their spam filter, you could message the mods about it or just straight up follow up your support ticket.

Perhaps you could try to contact them on twitter? -- https://twitter.com/bitmexdotcom?lang=en ?

Not sure. I haven't had problems with them so far.

If they don't get back to you within a reasonable amount of time, perhaps it would be time to change your tone and get some legal action involved, although, that's really the last thing you should do..

They also list IRC on their site? https://webchat.freenode.net/?channels=bitmex

Also, about reddit, they really seem quite active on there. I see almost every question getting answered.
It might be worth to try and contact https://www.reddit.com/user/BitMEX_Haddock

---

Hmmmm.. This is weird though..

I guess they really think you got hacked.. (otherwise you should be able to withdraw just fine? ???)

Hi
Thank you very much for your replies
I already replied to all of their question, including KYC but they still dont reply me. I am pretty sure that they know that I am not hacked.

I do talk to Bitmex_John ( Account on telegram) and he said that the problem is being proceeded but still, no reply at all. All I was told is please wait.

I could contact the agent in instagram.
But all I was told is please wait.
3 weeks have passed, and I am still waiting. No one replied to the ticket.
I really dont understand why they did that to me. At least, they should replied to the ticket and ask me something, but still no response.
Do you think I should attach this thread to the ticket to show them that I am desparately looking for help.
31BTC is my too much to me. I even didnt know that it could happened to bitmex. I was too naive to put all my trust in bitmex.

I don't think bitmex will scam you, even though their leverage platform is a giant casino they are a legit service.  Perhaps this is just a rogue worker trying to extort you because he sees the opportunity.  Give it some time as they are a very large platform and have to deal with many customers

The only thing you can do is wait. I hope you get your Bitcoins back. Were you profitable on their platform? This is a big problem when you deal with offshore platform :(

No, I did trading in their platform but I lost money. I didnt win ( I did trading a little bit only)

They are suspecting you of Money laundering. Bitmex is a legit company and they have to answer everyone.
Why would you put more than 1.5 million dollars on an exchange just to withdraw it back? Were you looking for a free mixer?
If you could justify the source of income than you'll get your money back, if not, hope the country you reside doesn't care much about money laundering.

it is 31BTC, so it is about 150K USD, not 1.5 million USD.
And I even dont know anything about mixer or whatever.
they even didnt ask me anything about something like that. they just ignore me

Lesson learnt, never put all your BTC in an exchange. You should keep on trying your best and see whether you get a reply. But you were saying something about verifying your identity and you never finished that so what really happened after they told you to verify your identity? Did they just tell you to verify your identity and then blocked you even without giving your a chance to verify your ID or what?  If the account is still showing option to verify your ID,  then do so and see whether they will unlock the account for you.  Or keep sending mails...good luck,  hope you get help, cause won't come from this forum.

31 BTC - That is not a small. I think you can only follow the proposed bitmex request and wait. Hope you can get your money soon. Good luck.

Besides to their official twitter handle, you can tweet and dm arthur as well https://twitter.com/CryptoHayes
Don't expect a reply, never seen him reply to such tweets tho, but its worth a try.

So far this is my first time on seeing some Bitmex holding funds complaint.If you havent dont anything suspicious then why not just simply comply on what their asking?
$248,400 worth of BTC as of this moment is really something worth for you to do some KYC unless if you are hiding something.

You should submit all the documents as they say. I think you should be doing too many trades on a short period of time or a large amount. Although, I think your case should be solved within 1 week. In my case, I got a mail from them to submit my documents, I was verified within 2 days and was able to re-trade.

Is this their standard procedure now? because if it is i'm kind of screwed because i made my account when you could just change your name at will multiple times and then somehow it was locked in the last time i checked (not my real name) please wish me luck getting my couple of btc out of that site. I always liked it that they didn't require KYC documents and why would they need those in the when their seat is in the Republic of Seychelles. And this would also screw American citizens that used a vpn to trade on the site  :(

Yes, the person who made the starting topic is really inactive for a whole month. And this was his first post on this forum. This is odd. It doesn't look like a Scam. I hope he solved his problem. I almost always verify my accounts on exchanges, even though I do not plan to transfer large amounts. Maybe the reason for blocking his account was that he did not pass the verification of identity and tried to withdraw a large amount?

When in times of these kind or types of troubles it no surprising that KYC verification would be commonly needed that's why even we do believe that they wont do such thing but anytime soon they will surely ask it out to verify your account.It sucks but we wont really have any choice but to comply specially if there are considerable amount of BTC's been locked up.About VPN thing, you would really have that pain in the ***
once you messed up.  ;D

Well he said he is new, but has a lot of bitcoin in his hands. So I guess even this community would have raised suspicions as well. Anyways, the OP hasn't responded yet so I could only assume that he is working hard to submit all verification documents so that he can at least withdraw. And we do hope the OP give us some kind of updates as well. We only hear one side of the story here and we don't know if there could be other issues from behind that we are not aware of that's why the block on his account.

So desperately he needed the help and then just went completely awol. He got flagged with suspicious activity on bitmex and now here on the forum aswell. 

There is a question you're not answering here. They told you to verify your ID,  but you didn't say what happened next, you only said that you answered their questions alone. So I suggest that you contact their customer support and tell them to explain to you why your account is still blocked till now, you have the right to know why,  unless they have turned to scammers and wants to take a run with your money. Or you can even go to reddit and message one of those old members there through  private message and explain to them to see if they can help you out or help you post it by themselves on that thread and have everyone look into it.

Hi I am so sorry for my late reply
I was told that no one here can help me, so I didnt follow this forum.
I did finish all of the KYC, but bitmex just totally ignore me.
I still keep sending them message, begging them to reply me but I got nothing from them.

My life really doom now, I dont know how I can get back my money

well yes as the problem requires a staff there to solve and there's no one here currently. What you can get here are advises/feedbacks from users plus the fact that this thread can be viewed by everyone, so if someone searched for reviewed about bitmex, its possible that they may stumble to this which could serve as a warning.


Any updates on their SNS? were you able to submit a post on reddit? post the link here so we can upboat.

No
there is no update on SNS. i spamed their twitter but nothing happens
I am very sure that they read my ticket but they just ignored me
And unfortunately, they dont let me post on their reddit

I really dont know what to do. At least, I hope I can talk to them, but they just ignore me totally

I would start a thread on r/Bitcoin. You'll get vastly more exposure than their own sub and they may be much more likely to take action when it's that visible. Post it here when it's up and I'll upvote it.

You could also try r/bitcoinmarkets which is filled with Bitmex users but new threads usually don't go anywhere.

Take a look on my thread as well. 600 Bitcoins frozen and suspended on Bitmex without any reason given:
https://bitcointalk.org/index.php?topic=5252694

I've never used bitmex to trade before, I don't even have an account on the exchange, it seems big amount of money attracts exchange to do anyhow they want with the money, they can even say the money is fraud or something like that, a lesson learnt here is never deposit large amount of bitcoin on any exchange

hi dear friend
I have problem like this on bitmex and i dont know what to do!
would you mind tell me your problem is solved or not? how can i solve this if you find it?
my email address  "mrgoodas1985@gmail.com"
best regards 
Mr goodas