Bitcoin Forum

I would appreciate any advice on this subject. Everything was working fine up to a couple of weeks ago, then I suddenly found I couldn't even open the login page let alone access my wallet. I have tried different browsers and 4 different devices.

Thank you in anticipation.

Johnio

Well, you never "Log-in" to bitcoin.

Bitcoin is a protocol and the most common implementation of that protocol.

Bitcoin the protocol and bitcoin the computer program.



So it sounds like you aren't using bitcoin directly but a website that manages bitcoin on your behalf. That is a risky move to begin with. So first of all you need to ask that website for help, you can post here, but you better provide those details (as long as you are comfortable with that) without compromising the security of your account.

That means don't share your password, any backup keys, security questions et cetera.

i'm assuming you are seeing this error message in your browser in which case it has nothing to do with bitcoin at all. you are trying to access a website and failing because your browser can not establish a secure connection over HTTPS to that website.
https://www.google.com/search?q=what+is+err_ssl_version_or_cipher_mismatch

by the way you should not use a "web wallet" in first place to store your bitcoins. look into desktop wallets and educate yourself on the differences and how to safely use them. bitcoin.org (https://bitcoin.org/en/getting-started) is a good place to start.

Thanks for your replies. However, I am going into the Bitcoin.com site and clicking on the login window and then get the message. So still don't know how to overcome the situation. I have sent a couple of messages to their support team but not receiving a reply.

I checked the website (https://wallet.bitcoin.com/) and there is something I don't understand. There is no login button, you download the application either for Android, Apple, Linux, or Windows.
Any possibility that they moved from a web-based wallet to a software/application wallet?

Try also to disable your antivirus,  some of them perform an SSL scan and if their web server uses an old protocol not recognized it can trigger the same message.

Another possibility is op confused btc.com (has login in their wallet) with bitcoin.com. If that's the case, you can use their recovery tool (https://recovery.blocktrail.com/) to move your funds to another wallet.

For bitcoin.com, try importing the wallet in electrum (https://electrum.org) by ticking the bip39 box when you enter the seed (https://bitcoinelectrum.com/restoring-your-standard-wallet-from-seed/)

Both bitcoin.com and btc.com either way are subpar wallets imo, so it's better to ditch them.

It could be their pool's log-in page: https://console.pool.bitcoin.com/login (https://console.pool.bitcoin.com/login)
In that's the case, I can access the page without issue; it's also online when tested with "isdown" online tools.

I'm sorry, I've wasted everyone's time. I did post again but for some reason it didn't show. Anyway, I did if course mean problem with trying to log into blockchain.com to see my wallet. I can get into the site but as as I hit the login button, it's then I get that error message.

Sorry again, but if anyone has any suggestions, I would be really grateful.

Johnio

Try accessing using a different internet connection, like your mobile data connection.

and this method is also applicable to blockchain.com. It's the fastest way if you're planning to ditch them.

Have you tried to clear your browser's cookies, cache?

Found the same problem on reddit (https://www.reddit.com/r/Bitcoin/comments/er21g8/cant_get_into_blockchaincom_not_a_login_issue/) and clearing those data on your browser works.

I got this error several times while I was browsing from an old browser or an updated operating system. Try to update the operating system or browser.
Try clearing the SSL State on your device/SSL state in Chrome.
If you have your wallet seed, stop using that wallet, and download electrum.