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Alright. I will be following the advice of many senior members here, and I will create a scam accusation. It's an awful way to deal with a big win. I will be posting screenshots of my bet history.

Edit: up to this day, on the 8th of may 2022, I am still unpaid.

All screenshots here are per time order. I do not have to talk a lot. Just look at the screenshots and see how 120,000 dollars disappeared from my account. See how the bets went from pending to win to "cancelled"!!!! See how my bet history goes from I can see all bets with all details, now I can see there are bets with amounts but details can't be shown (!) to I have no bet history!!!!

In order for you to not be confused because there are multiple bets, the 4 disputed bets are the ones placed at 21:19, 21:20, 21:22 and 21:24. Right on the left of these times you see a blue clock icon which means bets are awaiting result. Then you see a green sign which means bets have won (the red X means they lost). And lastly the orange dash means bets were cancelled. The total win amounts to 200,000 euros, the only winning bet paid was the one placed at 21:19 amounting to 95,000 euros, and the 3 others were "cancelled".

If you think something I said doesn't add up, please do not hesitate to ask for additional proof, I will happily be giving that to you.

Edit: For those of you who are lost in the evidence posted below, I have added the bet history in writing just below the screenshots. I have also took away some unnecessary screenshots and kept only the essentials.

https://i.imgur.com/6dfwzYe.png
https://i.imgur.com/cWgzs21.png
https://i.imgur.com/NpKAJUC.png
https://i.imgur.com/aRoOrDG.png
https://i.imgur.com/cArzmCR.png
https://i.imgur.com/X4aBJi1.png
https://i.imgur.com/MEYDXvO.png
https://i.imgur.com/JrXtXwC.png
https://i.imgur.com/FolCSMK.png
https://i.imgur.com/taFkCEm.png
https://i.imgur.com/sdIlpU0.png
https://i.imgur.com/1EGFEcS.png
https://i.imgur.com/idGzTkV.png
https://i.imgur.com/OKqflhb.png
https://i.imgur.com/HQnepHT.png
https://i.imgur.com/rm8JTM4.png
https://i.imgur.com/NhTHAri.png
https://i.imgur.com/AYITm26.png
https://i.imgur.com/hqj7yG4.png


To illustrate the photos:

For the following I will call:
Match A: Heidenheim vs Schalke, a match that started on the 29th of october at 20h30, and that resulted in a win for Heidenheim 1-0, with a goal scored at minute 89
Match B: PSG vs Lille, a match that started on the 29th of october at 23h00, and that resulted in a score of 0-1 for Lille at half-time (and 2-1 for PSG at full time, on which I had other bets that lost and that I don't mention here)

All 4 bets were placed on the 29th of october 2021. Each bet placed was a combination of 2 events, so the bet odds were a multiplier of the odds for each event:

1-Bet of 20 XMR (~4750 euros) placed at 21h19, with odds of 20.48 on:
Match A: Heidenheim wins for "full time result" (odds of 3.2)
and
Match B: Lille wins for "first half result" (odds of 6.4)

2-Bet of 1.96 XMR (~475 euros) placed at 21h20, with odds of 20.48 on:
Match A: Heidenheim wins for "full time result" (odds of 3.2)
and
Match B: Lille wins for "first half result" (odds of 6.4)

3-Bet of 20 XMR (~4750 euros) placed at 21h22, with odds of 19.84 on:
Match A: Heidenheim wins for "which team wins the rest of the match" (odds of 3.2)
and
Match B: Lille wins for "first half result" (odds of 6.2)

4-Bet of 2.61 XMR (~500 euros) placed at 21h24, with odds of 20.42 on:
Match A: Heidenheim wins for "which team wins the rest of the match"
and
Match B: Lille wins for "first half result"


FortuneJack waited for the outcome of the bets then cancelled bets 2,3 and 4 claiming they were identical to bet 1.

Include also the Screenshot of your conversation to there support so that we can follow on how they assess your problem before we completely jump into conclusion. I notice that there's a separate bet on same odds with 40+ and 400+ XRM. Is that with a same parlay bet?

You should upload your screenshot and use BBcode to attach them in your post.

Click on links of your screenshots to check them is inconvenient and it's hard to follow with 10 images.

I will include screenshots of my conversation with support, and will upload them here with BBCode (will try). The big bets I placed them because each time I try to place a big bet the system tells me "max bet is....., do you accept?" I click yes, then same "max bet is...." basically because of small odds changes. So I got fed up with this and placed a bet that is a little bit less than max bet then completed the small amount for the rest.

I am getting "Bitcoin.Talk image proxy, invalid image" with BBCode (followed all steps with Imgur and everything). Sorry didn't work:( I am putting back those links with in addition my conversation with support.

I will be trying other options tomorrow, I am basically getting a headache and should go to sleep, what a hell of a day. You're not supposed to go through this when you win big. I would have been more peaceful if I had lost... Go to sleep for God's sake.

You don't need to include the url code, just use the image code. And you should adjust the size, so as not to make other people's eyes hurt.

Use this code

Preview:
https://i.imgur.com/EHch9Zf.png

Edit:
Or you can take the code directly from imgur without changing or adding any more code
https://i.imgur.com/BJj5QYc.jpg

Note: I will edit my post so as not to mess up the topic after @OP inserts the image correctly

Thks had some other issues but all in order now

You proabably bankrupted fuck out of the casino and now they are in panic thinking about creative ways of scamming you without making much noise.

We should listen to them first though. Maybe they 'll make it right and I was wrong.

Seems he has pretty strong evidence here. Now, we wait from FJ.
Can they resolve this and not resort to looking for some loopholes?
They have very good reputation so hopefully they will resolve this promptly.
If the casino can't pay him outright, I have seen here a casino before making monthly payment to the winner.

What is the current status of the bet? Is it void,cancelled or lost?

Only thing that might raise eyebrows is that you 2X the max limit, as the two selections in the Schalke match are technically the same.
That said, they should defiantly pay up for both bets (and instead boot you for being a unwanted customer in the future).

You should should edit/blur some of your screenshots as your name/outlook is showing.

Good luck!

As you can see on the later screenshot. Fortune delete all the bet history of that said betslip to remove evidence. I don't want to conclude without any response from FJ here but the main reason of this thread is because FJ didn't pay him on the bet that he made as you can see on first screenshot then remove it on his history so OP can't provide details on the status of that bet.

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800XRM is a very huge amount that can't be neglect as OP is providing solid proof so far. I'm curious on what is the content of reply of there support. Maybe they are resolving this already in the background.

Not only did they remove those bets, they just wiped out clean as well all of my remaining (unrelated, mainly on NBA) bets. I had like 12 pending remaining bets (smaller ones), but who knows maybe I won some more, I did not check those yet. Typical of criminal behaviour who wipes out clean all crime scene....

Did you try to make any bets after they wiped all your bet history just for the sake kf finding they are showing or not?

Its really a serious issue which can ruin the reputation of FJ and this hasn't been the first time we see accusations against them whenever someone won huge amount, just curious about what is going to be there reply for this?

Lol of course not. I just immediately panicked-cashed out what was left. I mean if my withdrawal addresses were just ready I would have cashed out all 899 XMR.

How did those accusations after big wins end? Were they similar (where they just wipe out the balance of a player) or just some cashout hardships?

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If this is a casino in the crypto space since 2013 and they panic for this..... What are you leaving for the other websites? I think I was playing with some of the most trusted casinos out there. Now if you aren't going to get paid when you win big, then this would hurt all centralized casinos out there. Never in my mind I thought 250k would be a big amount in their eyes.

[moderator's note: consecutive posts merged]

PaperWallet are you always recording your screen activity when you are betting online and I am wondering why, maybe because something like this happened to you before or...?

It does look weird, but few explanations for this would be if they detected you are using proton vpn or because breaking their terms and using some kind of arbitrage software.
I would however like to see new reply and explanation from their support before speculating or saying something more.

No, only when I make large bets. We've seen the best of companies in crypto go rogue, so I do not feel comfortable not having a proof and I like the support of the community. And if you read my post yes in blackjack the dealer ended up hitting my 20 (!!) after I had made an early stand decision (basically the button did not take it) and I have no proof of that.

Arbitrage software.... I do not know what that means, but let me tell you: In the span of one hour, I've been trying to make bets on every sort of event, always the underdog team because I want higher odds (which were each time rejected because of max limits). When I finally got lucky placing my bet I won.... Now they participated in that luck since they rejected those previous bets and I would have lost them. Now that they finally accepted these bets, it's time for them to pay up.

I asked to find, whether they put your account on hold or not?

In the past those big wins were processed after long discussions from the community if I am not wrong hope this case also end same as those.

No. I can still connect, view my transaction history, click on deposit and get my deposit addresses (why not lol). The only thing that's missing is my sportsbets with all the money that were with them, including the 460 XMR bet won and all the other sportsbets that were pending that I did not even bother for now to check if they were won or lost.

The amount is not small, damn just give it to me. Lol  ;D

A site of this size does history deletion, it's terrible and it's no small matter, you'll lose everything if you don't get it back. You are quite careful with making all the evidence quite valid and not missing a single bit. Or is it because the big stakes make you record everything. Does that mean you have preconceived notions or prejudices if at any time the casino makes a mistake, your funds are ready with all the evidence?

I mean can you imagine when I withdraw 120,000 dollars worth of crypto on my account, you've got nothing to say on what address you are withdrawing. No email. It doesn't even appear on your account. What if some rogue operator transferred that amount to a wallet of his and say "We paid". It would be your word against theirs. Or what if they deleted your history. I would feel terrible about myself if I couldn't provide any evidence. Just as I did when hit "stand" on that blackjack hand of a total 20 and ended up getting a card anyway.

I would have never expected something like this to happen but what I did served me well.

It was an amount that would drive us crazy if we did lose. It's a shame, I don't think you're the only one who is grieving, because we didn't expect a casino like FortuneJack to do such a heinous thing without us expecting it. I've never gambled there.
Everyone hopes that you can receive the money back as soon as possible. A huge amount that I couldn't possibly have, despite working even a year.

As of today nothing at all. About 28 hours ago they said I should expect an answer within 24 hours. The chat has only 2 words to say "no updates". They've gone completely silent. And my 2 withdrawals of 430 XMR total haven't been paid.

You did the right thing and did not panic you screenshot all the important details that you will need in case you'll open scam allegations and now here you are, the amount is so huge that it needs detailed proof of your allegation and you have provided it, I'm sure FortuneJack is already aware of this thread because you have two threads created for this issue.
It's better to lock the other thread since you already created this thread here, we should now wait for FortuneJack to answer this allegation I don't know how this will be resolve but this is kind of allegation is new,it could happen to anybody on any gambling site.

Representative of FJ is even didn't come online just before your case so you have no other option than waiting for now. Cryptocurrency gambling is actually popular for the convenience but when someone wins big the problem will starts.

@OP,. probably be ready with your KYC they might ask you at any time since that is the only weapon in this case for them which is sad but that's the truth.

@PaperWallet just wait FJ response on this. Those are pretty huge football games so I don't see what might be the problem and any reputable book should be able to honor that win. From the chat you had I see you are going via some security check and your account should be good to go after this. I hope everything resolves for you.

I am already successfully KYCed

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I hope as well. The problem is it doesn't feel so good when they delete my bet history. And when my balance disappears. There is someone with some malicious intent. But the hope is the overall group and the company will see through this and honour their bets.

[moderator's note: consecutive posts merged]

that's concerning. I would have said that it could just be a bug or a glitch but the fact that the bet history suddenly disappeared after informing their support is really concerning.

I hope so, they've built up their reputation here in the forum over the years. it would be a shame if they are going to ruin it.

Fortunejack's security department is known to be slow in verifying issue especially on the weekend. This can be the reason why the support replied to you with "no updates" because there is no information from the security department.

What you can do now is to wait, maybe in the next upcoming working days. This is a serious issue with big amount involved so I suggest you to be patient and do not say harsh words when you are trying to talk with the support.

Never used FJ so cant attest to their legitimacy, but that is some serious money we are talking about

Hope you get paid OP, please update when u get any response

In arbitrage software he probably meant a software that looks for odds that will result in arbitrage betting, for example when you bet on three of them -->1 X 2 <--- and the odds of each of them are higher than 1.0 It results in guaranteed profit without a risk of lose. There are softwares that look for arbitrage betting.

FortuneJack
Why are bets deleted? Waiting for your explanation. And what if this person hasn't recorded the screen? Would you say that he is a liar? Please explain this situation because 120K is a huge amount of money, it's 2 BTC but it's not 2016 year.

OP, btw you can upload the video on Youtube, mark it as unlisted and share on this forum.

I drew their attention to this thread, they gave the answer that they were up to date with the whole thing. it remains for us to wait for their response and eventual resolution of the problem here.
I know they've been in business for a long time, I don't think there is a conscious intention to harm the user here. but as the amount is really large, special attention should be paid to the whole case.

They acknowledge the issue and they are preparing for their response, the response could be posted here for transparency it's up to the team whatever method they want to choose to settle this issue, but it's better that they posted it here since OP escalated it to scam accusation, anyway it will not be too long, it's possible that we can get the answer next week, many are waiting because of the huge amount maybe even those outside of this forum.

Hello dear @PaperWallet,


It’s a pleasure for us to be having a chance to provide a feedback to the case you’re talking about. To begin with, all the actions taken from the properties of FortuneJack were according to the existing Terms and Conditions. On top of this, we do recommend the OP attentively reading the policy first before accusing us of illegally stealing funds.



@PaperWallet had four identical bets placed, feel free to take a look at the screenshots:

https://i.ibb.co/pdP8gVP/1.png
https://i.ibb.co/FWv1KBH/2.png
https://i.ibb.co/ZzxnFHd/3.png
https://i.ibb.co/k64gv1g/4.png



Correspondingly, we as a company reserve the right to cancel several identical bets and consider only the first one active as well as valid:

https://i.ibb.co/CBb083p/P2.png


Would love to note that there were no funds stolen from the OP’s account, him emphasizing onto us not crediting the winning amount cannot be taken into consideration, as all the actions mentioned above was strictly under official terms and conditions of FortuneJack. As for the amount of $120,000, there is a term of the Maximum Payout, which means that any win above the one hundred thousand euros will not be credited and only the maximum payout limit will be granted to the user.


Here’s the screenshot of the Sportsbook Terms and Conditions that I’m talking about:

https://i.ibb.co/9vGszRh/P1.png


In the end, would love to kindly ask the moderators to mark this case as solved, as none of the actions taken from the company’s end goes against the official terms and conditions. The user registering the account onto the properties of FJ is the agreement that he or she is aware of the policy that we operate under.



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Tornike

Well , that's an lousy term to take a guy's winnings.    I'm pretty sure 100 %  if the 4 bets were LOST ,   OP wouldn't have the bets cancelled and receive the bet amounts back.

@Fortunejack, The problem is you allow to place the bet and wait for the result before you cancel it then just delete the bet on his history that's why he panic and create this thread, If only you imposed at the beginning of his chat to your support that violate the ToS and you have a code to avoid multiple same bet, This whole scam accusation will not gonna happened. People here are not aware for this kind of regulation in your ToS.

To OP, maybe lesson learned and try to read the ToS or atleast download a copy for your evidence. This is a case close.

Would love to clarify things around us accepting the bets. Usually it's impossible for the Sportsbooks in general to manually overview every bet that comes in on a daily basis. Usually they're checked afterwards, if there's any concerns coming in around the topic. In case of the loss, betslips would be nullified and funds would be refunded back to the user.



Here's the proof showcasing company's behavior to the similar cases, this one purely indicates the fact that we've already has similar case with the OP, where  identical bets were placed onto two separate betslips and after the loss, the stake was refunded back to the user.


https://i.ibb.co/WxhpTxn/6.png

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https://i.ibb.co/jwWtZfk/5.png




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Tornike

Hello,
I do not think this matter is worth discussing before you already pay what you consider "valid bets", because my withdrawals are still unpaid (I screen recorded my withdrawal process, please do not make any address mistakes).

This case is closed in the eyes of FortuneJack, alright, but for me it is far from closed. And you have not addressed as to why would someone delete my bet history if there's nothing to be ashamed of. And you had plenty of time to cancel those bets, but the problem is that you didn't. It's just after those bets were OVER that you REVERSED them. Everybody here saw my balance was credited. YOU VALIDATED THE BET, put IT AS A WIN, THEN DELETED MY BET HISTORY. But we will discuss this later after you pay what you consider "valid". Thank you.

Best Regards

Can you provide a much older screenshot for a case same like the OP? The screenshot you provide is only 1 day older to this thread and its possible that prepared this after OP contact your support. I'm not accusing you at all and I'm already satisfied to your response, This is just for a piece of mind.

What withdrawal are asking? Is the amiunt of it includes the missing amount that you are complaining or just the remaining?

Both terms quoted don't pass the vibe check.

having a max win amount yet accepting bets with potential winnings above that amount is lazy and a scummy.

If you want to have a term like only accepting first bet on selection it should be posted on betslips and in a banner pinned to the top of all sportsbook pages.
also very scummy.

I've had some good times at Fortunejack in the past and almost recommended them to a close friend, glad I didn't after this behaviour.

I expect fortunejack to realize how horrible such rules are and offer a settlement to OP and rule changes to their terms.

The withdrawal is of the what had remained in my account.

We can't see if the same user posted those bets (username is hidden 100%) but even if it is same user he used different amount of coins for betting so that can't be considered as identical bets.
One thing I don't understand is why you deleted and edited his betting history without any explanation, and I guess only reason for him doing this split betting would be to bypass your maximum payout limit per bet.

It's your terms and conditions and players agree with them when they sign up, but I think you are only pushing people to use mutliaccounts to bypass limitations you have.
What would happen if multiple players place the same bet like in this case?

You can't argue when bad faith is involved. Those 4 bets are clearly not the same bet. "who will win the rest of the match" is not the same bet as "full time result". They just decided that there is no God and it's not worth it for them. But people are not stupid. And it will hurt them for sure.

Their system was shit and since I couldn't place the max bet, because each time it changes the max bet and rejects my bets, that's why I placed the same bet twice, one time a little bit less than max bet and the second time a very small bet to complete the first.

Now let them explain why they canceled the bet. Is it because the max win exceeds 100,000 euros. No. Their system already caps the max possible win amount per bet. And their system recognised these 2 bets as different. Is it because they are the same bet. No. They had plenty of time to cancel those. The bet was "cancelled" immediately after the bet was OVER. It had been cancelled BECAUSE Lille won the first half of the match against PSG. Does their terms state that bets be cancelled according to results? I don't think so. That's where bad faith is involved and malicious and perverse interpretation of their terms is involved. You can basically do anything with those terms and cancel any two bets that involve the same event but are different.

They definitely did not introduce these rules just because of this case. I found these same rules in the screenshot on the web archive from 12. May 2020. Everything seems to be fine on their part and they have protected themselves from such situations in time. we may not like this rule, but it is set that way.

https://web.archive.org/web/20200512020750/https://fortunejack.com/faq/sportsbook


did you intentionally make four identical bets or its happen accidentally?
also whether perhaps the reason was that all wins be below 100k eur?

Strictly speaking you are right, and even the odds are different so bets are not identical, but I think you should be honest and say that you wanted to game their system and rules :D

Next is when you bet max bet on roulette on a single number (let's say 2) then to max the win bet as well on 0 and 2 on the same time, your bet is cancelled because you're trying to game their system how naughty hahaha how funny. Now look it's not always worth it to try to convince everybody how scammy this is. I would be already very happy that everybody sees what happened here and let people decide for themselves.

It is the same if the current score is 0:0.

The casino should not allow identical bets to be placed to begin with, instead of cancelling them after the fact. But you have no case here and you're just digging your hole deeper with dishonest statements. I take it you won 90k+ EUR, which is near the max winning, and that's all you're entitled to.

Oh ok, very interesting. So different bets could be interpreted as the same bet according to the current result of the game, only after the result is over and is a winning bet. anything else you would like to add to their terms? Maybe you can help them with that!

Or you could try reading what I actually posted. I don't like casinos making changes to bets after the fact. They should not accept invalid bets to begin with.

That doesn't make your duplicate bets valid.

Oh I understand, thank you very much. You said it. but you missed 2 words. "They should not accept invalid bets that win to begin with". Maybe they should hire you to better their system.

Did you lose any duplicate or otherwise invalid bets? If you did, complain to FJ and let us know how it goes. If they don't refund you then you might have a case.

Here we agree! Ok now, would you kindly, and I do not pretend that you have to answer to any of my question, and I believe you're being honest about your opinions and I appreciate that. Would you kindly tell me if you believe that the probability of them refunding a duplicate bet that lost is greater than 0.0%.

Not all the duplicated bets are canceled, only the ones that exceed 100,000 in euros.


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Tornike

Yes, as per FJ answer above I would expect them to refund duplicate bets that exceed 100k (i.e. invalid bet according to their TOS).

Let us know if you experienced otherwise.

Oh sorry, if you don't mind, I do not mean to correct your statement, or to pretend I can do your job better than you do. But the correct statement is "Not all duplicated bets are cancelled, only the ones that exceed 100,000 euros when the bet is won. Duplicate bets are not cancelled if the possible win exceed 100,000 euros". That's what happened in my case right? No problem!

Sorry just trying to be a friend, no offense at all.

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I am not the only person playing at FJ. Let other players tell us about if that happened to them, but as far as I'm concerned I'm done with this idea of yours because it's so stupid and can only fool 0.1% of people and thus not interesting to me.

[moderator's note: consecutive posts merged]

It may look unfair but when they have such terms in their TOS then its accepted by the community but did they gave any explanation about clearing your bet history which seems oit of their terms if I am not wrong which is like erasing the available evidence against them.

Their terms do not say duplicate bets won with more than 100,000 euros winning total are cancelled and duplicate bets with more than 100,000 euros in possible winnings (which is ongoing bets) are not cancelled. They're not supposed to cancel bets depending on the result of the bet, but on the possible winning of the bet. Let that stink to the people who actually bet on sports.

Hello,
Could any person who advised me to make a scam accusation kindly give advice as to what I should do next? Or should I forget about it? How about making a complaint with the Curaçao gaming commission? I am willing to make some effort but if it's to find out I'm basically dealing with idiots it's not worth the time. I personally do not find it normal behaviour for a sportsbook to delete the bet history of a customer but who knows it might be normal practice within the Curaçao Gaming licence. I contacted my cloudbet VIP manager who said that I might file a complaint with the Curaçao gaming commission.

Since that I have not made a single bet in a Curaçao Casino and will not be making any forever, unless this gets paid. I have informed other casinos where I play about this (And where I make bigger bets than on FortuneJack).

With my best regards

This is my take on this, you have won this case initially already because you posted how they behave and they are exposed with your pieces of evidence it's not right that they deleted your history gambling casinos should be transparent because they are quick to ban people breaking their rules. If you want to take it further you can do so since you have a case.

FortuneJack is still sending me promotional emails. I've asked them 2 times not to send me any promotional emails, and they still do! Plus they don't have unsubscribe button. This is typical of very low quality business practice. Apparently this is their CEO: https://www.f6s.com/boriskiknadze

Look at this YouTube video of his where he presents himself as a saint asking for money to help poor people: https://www.youtube.com/watch?v=B32xHrV4YmE  but apparently he doesn't need to ask because he just steals.

https://www.sportsbookreview.com/forum/showthread.php?p=30463978=This 
These lawyers.even in criminal Curacao, the law is sometimes fair

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https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/

[moderator's note: consecutive posts merged]

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Hello @PaperWallet, kindly asking to be loyal and rational to the company representatives of our company and their past, as insulting them is not any way associated with the case we're talking about right now.

As for the notifications, team has manually turned them off but to let you know all the users, including you, do have the ability to get them removed from the dashboard of the FortuneJack profile. P.S: There are certain type of notification that we cannot manually turn it off for you, so please be sure to log in to the account and do it from your end, as it's purely the right of the user to do so.


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Cheers,
Tornike

Ok, so you want everybody here to believe you that you as a company are unable to disable promotional emails from your end, that you "cannot manually turn it off", and also unable to respond to my emails telling me that, when I send you 2 emails asking for promotional emails to be removed, that got no answer whatsoever.
Yet, you are able to remove a betting history, reverse the outcome of a bet.

It is clear here that I am not insulting anybody, it is just the truth. Your communication strategy is based on lying. And if there is one person who should be accountable for the overall practices of your company it is your CEO. So it is not unrelated to this case to show what the face of your company looks like.

I had won $400 then they closed my account for a trumped up reason and I had been a long time customer many years and many deposits and a few withdraws. Customer service folks always treated me with respect and are kind folks untill they decided to freeze my account permanently. And they first tried saying I use too many bonuses when actually I never use bonuses at fortunejack so then they said my phone number on my account was no good and that broke their rules .

Nothing I could do at that point nothing :( 😭😭😭 my theory is they ran out of money to pay out wins so they started closing accounts idk but it sucks cause I always liked the casino and I spent way too much money here. Finally a small win and they close my account and keep the winnings

On the other hand this story looks weird to me. I haven't been a long time customer of theirs, but I already cashed out huge amounts (tens of thousands of usd) from sports and casino without any issue. I do not think they're outright scammers looking to scam everybody nor are they bankrupt, since they still paid me half of my sport wins, while there's 99.9% chance I'll never use their website again because they failed to pay the rest of the bets.

But the issue I am trying to explain here is that they cancelled half of my bets worth 120,000 dollars not because they were the same bet since their system recognised them as the different bets, nor because "they can't verify every sports bet manually" as the representative of FortuneJack is saying here, because they'll only need to sum up the total possible win of each ongoing bets per customer and verify the bets if the sum is >100,000 euros (not so many customers have that I don't believe it). No, they purely and simply "cancelled" my bets because they won, and that's the issue, and that's still a serious matter not less serious than stealing funds.

Case of you and op is not same. Op has wonon 2 bet of them 1 bet disappear and another didnot disappear. If you think how much received from one bet then your comparison of 400$ is nothing. The bet of op still might be scammed or something mistake from either fortunejack or the op. But by considering this case still we cant think they scammed you only 400$.

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Making the last and final reply to the case, none of the bets have been disappeared, just the remaining ones were canceled/refunded to the user so the single one remained live which later on was marked as a won and the win amount was credited to the user's account. OP himself has all the screenshots uploaded. In the end, we are not going to move deep into conversation as it doesn't make any sense nor benefit the community in any way.


-
Tornike

Thank you for your participation. From now on please don't reverse this and come back again, since our experience says you could reverse anything including the results of a bet and clearing bet history (which is for everybody to see, don't count on the stupidity of people to believe you). Maybe it's now the turn for the Curaçao gaming commission to give their opinion as to whether this is normal behaviour under their license.

As I will try to inform others in the community of what happened here and all posts will have the link of this thread, and as I will also be contacting sportsbets influencers, and giving updates on the Curaçao gaming commission complaint, chances are this thread will continue (PS: I took a screenshot of your post, don't try to delete it xD).

It's now up to readers of this thread to appreciate or judge this accusation this is a reference to what they've done and what they should not do, since you think the issues did not resolve, it's up to you to take further action which I'm sure you will continue to fight your case I cannot blame you because it involves a big amount, I don't know the chances that this will happen again but players should be careful where they are playing and what their actions while playing.

It looks like they're licenced with AntillePhone N.V. (which is in Curaçao). We'll see. My guts tell me something (good or bad, I won't say) about the outcome but all I can say I hope they will act honestly. At least I'm doing my part. Even if they're honest people, the hardest part will be to convince them that FortuneJack "cancelled" those bets because they were winning bets not because they were duplicate bets or surpassed 100,000 euros. And they were different bets.

I don't know, is this something that happens with stake.com? (that being said, since then I have never touched any website that has any relation with Curaçao and will never do so again, until my bets get paid. Just asking out of curiosity)

I just filed a complaint with AntillesPhone N.V. Here's my email:



Dear Sir, Madam,
I have 120,000 dollars worth of unpaid winning sportsbets with FortuneJack. I have of course contacted the casino who refused to acknowledge this, hiding behind some terms and conditions that do not reflect their real actions. They have also tried to hide my bet history that I consider shameful for any sportsbets website to do. My bet history would have never been known if I hadn't taken screenshots. If I may give you a link for the evidence I provide, and where the response of FortuneJack was posted (since I did not personally receive a response from their part), here it is: https://bitcointalk.org/index.php?topic=5368279.0

I posted the first post under the username "PaperWallet" and you can see that FortuneJack posted there as well.

Last name: ******
First name: *****
Username at FortuneJack: ****

How this happened:
I have made different bets on sports, in cryptocurrency (XMR), and the system was limiting my bets each time when the possible win exceeded 100,000 euros, and wouldn't even allow me to bet the max. So for the event I wanted to bet on I  made a big bet just under the max allowed then a small bet as much as the system allowed me to bet to complete the max bet allowed. I then proceeded on making the same thing for a different bet, that was correlated to the first in terms of outcome. The system on this 2nd bet allowed me to bet again the max for a possible win of 100,000 euros. The result of these 2 bets ended in a win of approximately 900 XMR, or about 200,000 euros. After this win FortuneJack decided to debit my account of approximately 460 XMR (~100,000 euros) and leave the other half for me. They said that these were duplicate bets and their terms and conditions state that no more winnings of more than 100,000 euros are allowed, and proceeded to delete my betting history in order to hide the evidence against them.

Can I please bring to your attention that their actions were not really made according to their terms and conditions but is purely and simply the equivalent of stealing funds:
1-My bets, before the results of the 2 football matches were annouced, stayed "pending" for hours. It was very clear that the possible win of these bets were to be about 200,000 euros in case of a win. FortuneJack by this time did nothing, they were just waiting for the result. If they really wanted to check accounts for ongoing bets that could possibly win more than 100,000 euros, there shouldn't be a ton of accounts who have that. They could have cancelled those bets before the results were out. But the reality of the matter is they just waited until the results were announced and then within MINUTES reversed the outcome of those bets. Their intention was clear.

2-There were 2 different bets within my bets. One that says "Who will win the rest of the match" and the other "full time result". FortuneJack decided that these were the same bet and thus they had the right to cancel them since they depended on the same event. That isn't stated in their terms and conditions. It is clear that terms and conditions say no more than 100,000 euros winnings PER BET, and not per event. Even if they want to count the events, than there were 2 events: The PSG-Lille match and the Heidenheim Schalke match.

3-Please also take into account that they deleted my bet history in order to hide the evidence against them, as you can see on my screenshots.

Is deleting a player's betting history a tolerated behaviour under your licence?

With my best Regards

I have the answer of AntillesPhone N.V:
-FortuneJack did not delete my bet history.
-I have been doing fraud on their website with my bets
-The bet "who will win the rest of the match" is the same bet as "full time result", and thus all 4 bets are similar
-My legitimate winnings credited were 95000 euros. The other ones were not legitimate. comment from me: Although FortuneJack here says only wins exceeding 100,000 euros are cancelled, then where are the remaining 5000??? Clearly not only stealers but greedy ones, huh Mr KIKNADZE Boris.


See for yourselves. I've never touched any Curaçao Casino since and will never do that again for the rest of my life. And as far as I'm concerned, my word is enough to be good. They have a very large -as of now- margin to consider any 2 bets as being "similar". Try to win big and they'll have a decision to make on your bets in case of a win. Maybe in the future they will be declining payments for other reasons.

And last BUT NOT LEAST: Ok, so now they're telling everybody that they have the right to not honour their bets according to their terms and conditions. Does their license authorise them to offer gambling services to French players? Do they have "the right" to do that according to their terms? Because I have passed KYC with them (they obliged before a withdrawal) and continued to offer those services. Interesting point to check, but I will be consulting with lawyers.

So you are complaining and saying you are going to send official word to the license operator to get to the bottom of it all. You get a reply and now you're unhappy with the license operator too saying they are bad?

What a joke. How about you stop fucking around thinking the world revolves around you? Judging by this thread you don't have anyone here agreeing with you either so how about you just get on or get out?

Yeah who could have seen that coming.


I have faith in you, I think you have the necessary skills to fuck this up even more and possibly forfeit the 95k euros that you legitimately won. If the first lawyer you talk to starts laughing, don't give up, find a more greedy lawyer.

Don't worry about me or my "legitimate winnings", I am just saying partly what I am going to do, I did not ask your opinion.

And by the way, wasn't it you defending them saying they'll refund loosing bets if the possible winnings exceed 100 k euros? It's been a week but you haven't given any examples yet. I understand you might be on FJ team so just to let you know.

Maybe they can hire you to next time to cancel the 95000 euros bet and only keep the 5000 euro bet as valid, as their terms and conditions say they have the right to cancel any "duplicate bets" xD

I doubt you will have better experience with any other betting website in the world if you break their rules and terms.
It's time for you to finally admit that you tried to game the system and you got caught.
You signed up on their website and accepted their terms, so you obviously knew all the limits before you split your bets the way you did.

Wasn't it you asking FortuneJack earlier why they deleted my betting history? Did you get the answer to that? It is now me being caught? Don't worry, if this forum is of no help, and if you think they got away with this, they didn't.

And I don't care, my word is good, I am never again touching any Curaçao Casino. I have the highest VIP levels on CloudBet, Rollbit, Truflip, 1xBit, to so site only some (and there are others). I am leaving all those accounts with their VIP benefits inactive. I'll come in a few years and remind of this: I have never touched a Curaçao Casino. And I have informed all of those casinos of this.

And if you have any example of a respected Casino on other licenses doing the same please proceed to give an example.

So don't touch any fucking Curaçao casino and move on with your life? Why are you staying here, still complaining? So salty after winning €95k and trying to game the system.

Yes I did ask them that and they didn't delete your betting history, like AntillesPhone N.V. confirmed, they just canceled your duplicate/similar bets and returned your coins.
I also asked you several questions, and after that you edited and changed your answers several times, that can all be seen and confirmed in archived posts.

My final conclusion, and I am not going to post anything else in this topic: You tried to game the system and you failed, deal with it and move on.

You're the one making the allegation to the contrary so it would be up to you to prove it. I'm not defending anyone and I already said that's it's a shitty practice to cancel bets instead of preventing them, but that doesn't make you right.

Ok thks please don't come back you're just a parasite on this thread.

So finally you are going to take consultation from a lawyer, it is a good sign to invest few dollars while you have won 95k$. It is time to invest few and the lawyer have right to earn few money by providing you the consultation. And finally they will follow the terms as well as your winning and your case will be in vain.

You're a very smart guy.

---

I don't care about the 95k. Some people here even consider me lucky I even got that paid. So that's how it works in Curaçao casinos, you're lucky if your paid. But we will see, I think someone should pay the price of those winning bets and it's not going to be me.

[moderator's note: consecutive posts merged]

Of course, they do not have the right to accept clients from France, but also from any other country. But if the authorities in France find out, they will ruin them. Report illegal activity on the site. Grin

They actually do have the right to accept from some countries but not from France (it is actually not covered by their license). Some of them are hidden somewhere but their CEO at least has his face shown to public. So we have a place where we can start.

https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/ -Haven't you written to the Curaçois lawyer yet?
Curaço license does not give them the right to accept customers from the EU. But there is a sanction only for bookmakers and some countries sue them and take a lot of money

Not yet. This would be the first time in my life that I sue somebody, and I never got sued myself. I know some shady things also happen with lawyers who try to make the case take forever so someone should be careful as well.

The shame also is when I contacted AntillePhone N.V. about this I got no response whatsoever. They only had to say that FortuneJack had the right to make half of my balance disappear, that the max win was 100,000 euros, and gave no explanation as to why only 95,000 euros were paid.

But I think mostly their public figures should also be followed and called out on this during their public appearances. This shouldn't go unnoticed.

You can also use Askgamblers or LCB to submit an official complaint. This way Askgamblers acts as the referee so to speak. I prefer askgamblers as they are your best success at a fair case. I have personally won every outcome on askgamblers

I asked CloudBet for their opinion on this, and I got one. I've read about a player on CloudBet who won 300 BTC, back when BTC was 10k. It took them some while, but they ended up paying. This is not something that they would have done.

Here's an extract of their answer:
"[......]
The key points are they weren’t identical bets in either stake or markets, and the shady nature of voiding bets after resulting, without prior correspondence is indefensible, topped off by the disappearance of your bet history.

[......] It is clear FortuneJack are just trying to close this issue, in the face of public forums.

I appreciate you are waiting for resolution on this matter, but for future reference Cloudbet allows repeated bets on the same market (until specific player limits are reached) and likewise would not cap potential payouts, for accepted wagers. Given Cloudbet's sportsbook has been in operation longer than FortuneJack and trades to a lower margin, with higher limits, I'm curious why your previous play was limited to the casino at Cloudbet?
[....]"

Here's a report on FortuneJack on a gambling website that is worthy of its name:

https://www.gamblinggrumbles.com/Reports/Fortunejack-Casino_paid-only-half

NB: This post has been deleted by the moderator with no explanation whatsoever. Moderator could you please explain why? I have, on the advice on many senior members here, put the effort to create this thread with all evidence. I am not breaking any terms of use by posting this.

If you are going to continue deleting my posts, I suggest you censor all this thread altogether, because it wouldn't be fair for you to keep only the posts that are in favour of FortuneJack. So: you either keep this, or delete everything. I'll go elsewhere.

Just saw this on FJs twitter page,that mini accumulator was a crazy bet, 20xmr for 401 xmr awesome mate but what is fortunejack's position on this case because these inplay bets won based on the maximum allowed monero per bet and the problem here is its not one betslip that won, its several of them. So why isnt fortunejack returning these funds if no explanation has been given to the player??

Why do you think? Isn't it that when you bet and your bets are accepted and you win, you expect to get paid? They're just being dishonest, and I intend to get this known to the maximum number of people.

Now as far as to what their answer was, they said that "who will win until the end of the match" and "final result" was the same bet. So they added both of those wins and discovered they were worth 200,000 euros so it's 100,000 euros more than the max. So they decided to pay only 95,000 euros worth of cryptocurrency. And for the missing 5000 euros, they gave no explanation.

You can also check this report on them here: https://www.gamblinggrumbles.com/Reports/Fortunejack-Casino_paid-only-half

If you are affiliated with other gambling websites that are competing with FortuneJack, you can contact them as they have the means to get this known to a wider sportsbetting audience.

I read the entire thread and think PaperWallet should be paid and fortunejack is hiding behind unfair terms.

This is why Fortunejack will never become a successful and competing crypto casino in the market. This casino was one of the first crypto casinos to hit the market back in 2014 and you stuggle to get and keep players because of these exact reasons like using shady ass tactics to screw players when you see fit. Whether or not that rule was pasted in your terms for this exact issue, that is the most absurd rule I've ever heard for a sportsbook to use and incorporate because almost all sportsbook bettors will have many identical bets.

Guys if you want a no nonsense casino that won't pull these shady ass scams then go somewhere else. I personally love to play at stake. There's a reason they leading the crypto gaming and sportsbook market right now fact.

So sick of these weak ass casinos like Fortunejack that constantly try to find new ways to screw their loyal players constantly and then they can't figure out why they been declining the last 5 years. Get a clue f***ing retards

Completely agree with this. Rollbit are launching their sportsbook soon and will buy some of their NFTs. I will be contacting them about this issue as a marketing idea. They should be swapping out all of fortunejack's customers

What can we say and judge? So far Fortunejack has had little to no problems with players on the forum. You will not get any information about the VIP manager. NUMBER will not be related to any particular company or person. Only thing I can conclude is that the user has legitimately won his bet, or Fortunejack Must provide proof that it was about wrong odds, you sometimes see that on betting sites that bets can be canceled for that reason. It may take a while to resolve, it's about $120,000, that's a lot of money. The FortuneJack Representative will no doubt also come up with a further statement to bring this to a solution for both parties.

They just decided to target me with this huge win. They think they'll be ok with 120,000 dollars more if only one player is complaining.

AskGamblers, just now, after giving them all evidence, is asking me to give them, within TWELVE HOURS, a screenshot of my correspondance with the regulatory body of FortuneJack, otherwise my case will be dismissed FOREVER and no possible to file a new complaint. As if people are obliged to be connected 24/7 on their computers. I told them sorry I will not be stopping all my activities in order to do that. What an insane place to be in.

Update: As expected, they rejected my complaint for not giving them my conversation with regulator within 12 hours. Not a big deal, since they were going to reject it anyway.

Do you not realise 97% of gamblers are $5-$20 depositors and a casino craps their pants when someone with real money comes along..! Gamdom have duped me out of $223,000 (spoken to high profile streamers Ayezee and have screenshots of our conversations where he stopped playing there purely cause of problems withdrawing high wins.   Playing on slots.  I won 14,910x from a $10 bet ($149,912) .. Gamdom refused to pay and removed my bet history … funnily enough MAX CAPPED the game Lil Devil to 1,338x shortly after.   Crapped. Their. Pants.

Refused to pay back my deposits. Let alone win. They’ve got the love of their 14-17 year old fan base defending them at every Avenue. These crypto casinos are scams.

I hope Fortune Jack correct this win.

No to be honest I still think that is not a lot of money for them. They're just stupid greedy. It will tarnish their reputation forever and will probably cost them more than benefit. Plus don't forget that God exists and there will be judgment for this theft.

Look at these bastards AskGamblers. They don't even allow their visitors to see what complaints have been filed against casinos. Look at the complaints on my account below: 3 for FortuneJack rejected (same 120,000 dollars complaint), and one for RoyalRabbit also rejected for 88,000 euros.

And by the way, the complaint you see for RoyalRabbit Casino, of 88,000 euros, (now has been transformed to Cabarino.com), contacted me today saying they apologise for the closure of my account a month ago, and since they were paying me 2000 euros per week, now they paid 8000 euros to make it for the time lost. BUT, on askgamblers, they don't even deem it worthy for others to see. Some other businesses should come and put Askgamblers out of business.

Askgamblers is doing a terrible disservice for the players.

https://i.imgur.com/Xw8zcuC.png

A new complaint with the regulator has been opened since 4 to 5 days ago, as apparently I could contest the first ruling (which was done very quickly to be honest, am not sure they're aware my bets were cancelled after result). I made a simple summary of my bets and explained what happened in more details. No answer yet, but let's hope for the best. Same thing with another 88,000 euros complaint solved that got no answer as well, so I really hope they're working on this one.

Pretty new damning evidence against FortuneJack. But if this doesn't work with the regulator (that would be really surprising), I do not know how a court could rule against me. I will be giving updates as soon as I get a final ruling from the regulator.

Fun Fact: The CEO of FortuneJack, Boris Kiknadze, who most likely is behind the decision to steal my winning bets, doesn't even put FortuneJack in his LinkedIn profile: https://www.linkedin.com/in/boris-kiknadze/

Not so long ago, last December, he spoke publicly as the CEO of FortuneJack: https://twitter.com/World_GES/status/1430817431887519747/photo/1

Fun fact: the CEO of FortuneJack, Boris Kiknadze, is also the CEO of Orbital Gaming. Here's what you can read about Orbital Gaming: "Established in 2019, Orbital Gaming is an innovative game development company, which revolutionized and altered the traditional way of the gambling industry."

Do you understand what that even means? Well, here we have an example of "revolutionanizing and altering the traditional" way of gambling: when your bets are accepted, the bookmaker waits for the outcome of your bet. If you win, you get back your original bet. Isn't this revolutionary? Have you heard about such things in the "old traditional days?"

This is the new innovative way of gambling.

Please support my flag. I'm a bit late to this but I didn't know such a system exists before I read recently about another scam with LTC Casino.

https://bitcointalk.org/index.php?action=trust;u=303298;page=iflags


Players on FortuneJack, just beware, who are reading this, and who've read the 150+ pages of their sportsbook terms and conditions alone (without accounting for their general terms and conditions), a kind reminder:

-FortuneJack can decide to cancel any bets THEY consider identical, and that is after the outcome of the bet
-Contrary to what the FortuneJack representative claims, it could affect winnings below 100,000 euros. As a matter of fact, I got paid only 95,000 euros as FortuneJack representative rightly announced so, and all of my remaining bets that won were "cancelled" (And the lost bets, duplicate or not, were not cancelled)

Very interesting article to read about this case here:
https://www.cryptoinfowatch.com/is-fortunejack-a-panicky-casino-that-doesnt-pay-big-winnings/


Please support my flag here:
https://bitcointalk.org/index.php?action=trust;u=303298;page=iflags

I read this whole thread and it makes me sick to my stomach! These shameless fucks let you place a bet and after you win, they remove a big chunk of your winnings because "it violates their TOS"?? 99% of their user don't read a single word of their TOS, who does even have time for that crap? Why are some cocksuckers even defending FortuneJack here, I don't understand? Like are you supposed to feel good because they paid you less than 50%? Are you morons braindead? I fully support you dude. I can't believe such pathetic scums exist. I heard that casinos that are licensed in Caracao have the right to not even pay you if they don't want. Absolutely putrid. Thanks for this thread, I will never use this website. This is my first ever post. I came here to do some research about 1xbit. What's your experience with 1xbit?

Hey there, you've come to the right place. Just check out 1xBit on this forum and you'll find a wealth of information. I'll be honest: I think they're much worse than fortunejack. Their spectrum of selective scamming seems to be much larger than that of FortuneJack. I myself made the mistake to play on 1xBit and got lucky to be paid, but at some point I was locked out of my account ("wrong password", which happens to a lot of people) but luckily had no money. If you have money by the time they lock you, good luck.

As far as some people defending FortuneJack, it might be a little shocking, I agree, and I first had the impression that this was terrible and why are they all against me etc but upon looking on the bigger picture, at least 90% supported me, even after FortuneJack posted their response. The people that came in swearing and cursing I discovered later were employees of FortuneJack promoting this scam (such as @Hhampuz)

Yeah kinda weird but that's what happened. I had an account without email so they asked me to send them email. But at that time I knew I was never going back because it is extremely stinky to get locked out of your account for "wrong password" and you know your credentials are correct....

I do not know 5Dimes. Even if things are improving a bit recently, I'd stay away from any casino "regulated" in Curacao. You'd need to win both your bet and a lawsuit to get paid for a deposit.

On the other hand I'd rather not deviate too much from the subject of this topic which is a scam accusation against FortuneJack

Great news: The regulator of FortuneJack, AntillePhone N.V., has been condemned to pay more than 500,000 dollars fine (excluding procedure fees) to a Turkish player on one of their licensees. The guy wins 175,000 dollars, and yet the operator considers this as a valid reason to lock him out of his account. I mean can you imagine? A Curacao judge, ordering a local company to pay a foreign individual.

https://www.curacaochronicle.com/post/local/antillephone-sentenced-to-more-than-half-a-million-dollars-in-damages/

The player got lucky he had a honest judge, but this only means one thing: on some of these crooked Curacao websites you'll have to win both your bet and a lawsuit to get some value for your deposit.

Please support my flag: https://bitcointalk.org/index.php?action=trust;u=303298;page=iflags

I was asked to respond here.

After reading most of the topic, including FortuneJack's response about their Terms, I won't Support the Flag that claims they "violated a casual or implied agreement".
I do think the Terms are shitty though. If certain bets are not allowed, cancel them before the match.

You should clarify this in your Terms and Conditions.

Ok thks Loyce for taking the time to assess this.
Of course they're not putting that in their terms. They want to cancel as much winning bets as they feel like.

The 2 implied agreements that they violated were:
-They're not supposed to consider bets as "identical" bets that they present as different on their own betting page. No definition of the word "identical" in their terms. "Which team wins the rest of the match" is a different bet than "final result"
-Contrary to what some have suggested here, they definitely do not refund losing identical bets, and that's perfectly in line with their terms: they "reserve the right" to cancel identical bets. So they CAN cancel them but not necessarily. Here the implied agreement is perhaps you are supposed to cancel the bets before the outcome? Because otherwise if the bet wins they cancel, if the bet loses they don't cancel, and that's what we call "scamming somebody for a bet", and the implied agreement when you deal with a decent human or organisation is that they're not supposed to scam you. If ALL identical bets were cancelled, that would have been another story.

Let anybody come and explain to me what "bets" 2, 3 and 4 are (please check my OP for the details of these bets). They are something destined to make you either lose in 95% of cases or get refunded in the best case. This is the very definition of a scam.

Another interesting article about FortuneJack "deleting bet histories" here: https://www.cryptoinfowatch.com/fortunejack-when-gambling-houses-wont-pay-winnings/

It doesn't look like I'm the only one they've done that to.

First, where is the link showing comments from FortuneJack stating the reasons they cancelled bets #2, #3 and #4 on the basis they were identical to bet#1?

Second, (without showing screenshots) in simple English can you confirm the amounts wagered and the winnings expected, or edit them from the following list:

bet#1 = €4750 @ 20.48 = €92,500
bet#2 = €495   @ 20.48 = €9642
bet#3 = €4750 @ 19.84 = €89,490
bet#4 = €500   @20.42  = €9710

Third, what was total amount you wagered in all the bets that you are disputing? According to what is in bold above the amount totals €10,495. Is this correct?

Fourth, according to what is in bold above the winnings amount to €201,342. Is this correct?

Fifth, if you are claiming €201,342 but you received €92,500 + the wagered €4750 totalling €97,250 from bet#1 along with €495, €4750 and €500 wagers on bets#2, #3 and #4 then things become clearer. That means you are claiming you were scammed out of €104,092. Is this correct?

I read some of what you wrote about data vanishing along with you stating what FortuneJack should and should not do but keeping all that and their ToS for a moment aside, can you confirm if the above is correct.

I do not know what happened in this case but am trying to understand.

I cannot be sure but I think I posted maybe once in one of your threads related to this issue and cannot be sure what I wrote. I am trying to read up to understand what you state happened, what FortuneJack say happened and what actually happened. It will take time and even then there might not be full clarity.

I must add I am very disappointed in the way you get aggressive and post with a lot of frustration instead engaging with members (who agree or disagree with your version of events) in an acceptable manner. What did you achieve by alienating the FortuneJack representative to the degree they made their final comment on the subject matter?

If you on one hand are taunting them making it clear you do not want them to make any more comments then why are posting in the forum seeking support? The logical thing to have done would be for you to keep them in the conversation because ultimately they are the ones who could (if they chose to) make any payment to you in the event they accept liability for an error. From what I read thus far they do not accept liability, they claim they did not scam you.

The Curaçao Gaming Control Board does not seem like it will do anything to give you an outcome you want. You also have mentioned AskGamblers and stated they are effectively useless with you even resorting to profanities against them therefore it is safe to assume you believe you will not be assisted by any group or association in what you feel is improper conduct by FortuneJack.

As mentioned, I need to read up on this to understand what happened but assuming what I wrote above is accurate, what would be an acceptable outcome for you?

Your flag has far more opposition than it does support, it has no momentum and you seem to have zero chance of FortuneJack accepting liability for your claimed losses and they have already said they will make no more comments regarding this case and you have welcomed that by telling them you do not want them to come back to post about it.

Therefore keeping your stance in mind:  what do you hope to achieve by posting about your allegations in the forum?

You can check page 2 of this thread.


These are correct, except bet#2 that is 475 euros. We are talking approximately of course.

Yes

yes

yes

All you stated above is correct. I can confirm they deleted my bet history after my win. Although to be clear when they saw the evidence for my bets they did not deny that my bets happened and did not alter my history.


I was frustrated because I have been a victim of theft. I am not disappointed in the way I reacted and I think it is normal, but that's not the end of it, and more is coming. The sooner this gets resolved the better. If you think they were going to pay me my 100k win depending on how I react to their behaviour I think you're mistaken.

They made a final decision, there is nothing I can do personally. I asked for support to try get the community pressure them.

As of now, they must pay the remaining winnings of my 2 bets + interest rate for being late. Payment must be made in euros values.

Lately I have been posting a lot less, and not so much about FortuneJack. Though I hope to get only one person who reads my posts to avoid using FortuneJack, and any of the organisations advertised here, and not fall in the same trap as I did.

I am a new user on this forum, but I supported this flag. I have read 90% of these posts on this case, and I think I fully understood what this is all about. Given that I have a lot of experience with sports betting, I can identify with the OP here.

First of all, FortuneJack accepted all bets. Why did they accept them if it contradicted their rules? The main question.

Another very important question - why were the bets canceled after the outcome of the matches was known? Why didn't they do it before? I'm pretty sure FortuneJack wouldn't void bets if they were losing bets.

Furthermore, it is very unprofessional to have rules, and allow in game to break rules with just one click. A lot of space is left for such cases. In my opinion, very tendentious rules and deliberately written precisely for such cases.

To make matters worse, the OP placed big market bets - Bundesliga and Ligue 1. At any major bookmaker in the world, he could easily bet much larger amounts than this and have no problems.

Edit: Deleting bets is just a special level of shame and unprofessionalism.

The reader of this topic will just see that ForjuneJack paid you close to €100k, just as their Terms state. That won't stop them from playing, but I hope it will make more people actually read through the Terms.

Exactly. Some people since they are anonymous here and don't believe in God have no shame. Some people, though publicly known, like Boris Kiknadze the CEO of FortuneJack, still have no shame whatsoever. And thanks for supporting my flag.


You're funny Loyce, you want to convince us that you know not a single reader will change his mind about playing on a bookie that deleted a player's bet history after a win, and that they only paid 100,000 euros for one bet instead of the amount actually won and that is 200,000 euros for 2 bets, that should have been paid according to their terms. You're not only digging yourself deeper with the scammers but also making fun of yourself. The truth is you just don't know if this thread has made a big player look for another platform than FortuneJack.

Can you elaborate on what is coming?

As for you not having regrets about your posting style and chosen words, I hoped you would have a different view retrospectively but I am not in your position and therefore cannot fully understand what you are going through. I do think posting with some control of frustration and anger will be better when engaging with members.

I made no such assumption but I do think engaging a general courteous manner with all parties including a reputable gambling/gaming website even if you make a scam allegation against them. I would say that the correct protocol would be to keep calm when engaging with members across the spectrum with differing views while presenting facts and evidence to back up your claim and standing your ground.

And though it would probably mean nothing in the context of this thread, as far my opinion is concerned I am 100% certain (on the basis of what I have read thus far) what is clear is that FortuneJack have not accepted any wrong doing on their part and they claim they operate within their Terms and Conditions.

You seem to have failed, you did not succeed when you attempted to get the community to pressure FortuneJack. The majority of forum members that are aware of the situation have not backed you, your claim or your flag. Does that mean you should change something in your approach or does that mean you are still going to remain on the same track.

It is clear they will never pay you what you are claiming because they deny scamming you and they claim they are operating within their Terms of Service that you signed up to when you decided to play there.

The only option you have is a legal one and that route will mean you having to find a lawyer either on a no-win-no-fee basis or basically you will have to pay their fees from your own pocket. And if you ever got to that stage there is no guarantee you will win.

Yes I noticed some of your posts in other threads, it is good to see you trying to become a more active member of the community by posting in other threads.

Regarding you wanting to ensure even if one person was to avoid FortuneJack or the other organisations that did not help you then it might be considered as some form of success, I think you have made the point. If you want to regularly bump this thread in order to sustain your aims then it means it might bring you some sort of closure while holding hopes of receiving a payment from FortuneJack.

Other forum members have stated their opinions on how they saw your case and they are entitled to their views. As far as my position is concerned, I still have not read all the information related to the scam allegation but FortuneJack deny wrongdoing as per their Terms and Condition and those were what you signed up on their website. It is clear they will not pay you because they claim they did nothing wrong.

Without a doubt they (FortuneJack) and all other gaming/gambling websites should not allow bets to be placed in the first place if they will be voided later. This is because of the obvious conflict of interest in a scenario:

- there is a win which they could refuse to pay and instead refund the wagered amount and inform the user of a breach of the ToS
- there is a losing bet placed but they will not inform the user about the breach of ToS therefore will not refund that particular bet and the user remains none the wiser

I would advise you to move on from this episode with a view that you wagered around €4700 and won around €92,000. As for the other €5700 you wagered which could have brought you around €100,000, just take it as you receiving your wagered amounts back but the winnings were disputed by the website operator.

If you decide to continue your claim: Can you point out in this link to their Terms and Conditions exactly which parts of the contract you claim were broken by FortuneJack?

And after that, can you point out in the same Terms and Conditions which parts of the contract FortuneJack claim were broken by you?

https://fortunejack.com/faq/terms_and_conditions

@JollyGood, before starting, do you know Ali of mind your language? He's my best actor ever:) (it is your name on the forum that made me think of him)

I agree, and this is the professional way to deal with it. This is not me, and I am not a professional in communications. I am just a private individual, a user of FortuneJack, who got 105000 euros stolen from him.

Have you ever seen a scammer admit? You know 1xbit right? They also claim all of their scams are according to "their terms and conditions". Just take a look at the last scam accusation against them.

No, it means that the majority have no morals and are of low value, it wouldn't be the first community in human history to be as such, and we've seen much worse. I did nothing wrong on FortuneJack, I only made bets that they accepted, and did not cheat.

That is correct, and that would be the right thing to do for the next step. It's taking too long for my lawyer to assess the case but it's going to court, there is going to be a lawyer taking this to court no matter what. And there's going to be the appeal, and then the highest courts in the country if needed.


Yeah I like participating here in some of the threads, even if I'm being red tagged and getting no merit at all for it.

There is no other "view" on this than the screenshots of my bets shown in this thread. Theft is theft and accepting it is wrong.

Do you want me go check their terms and conditions where it says they must pay winning bets? With all the respect, no sorry.

Please check on page 2 of this thread, what was written by the FortuneJack representative. He is falsely claiming that one player cannot win more 100,000 euros in sportsbets (and it's not 100k euros per one player, it's 100k euros per bet) although I had 2 different bets involved, which should make it 100,000 euros*2=200,000 euros.  

Upon checking their terms, it seems that they no longer have this term and that they changed them. They've already made their steal. You must agree not a lot of people have a 200k win on sports.

The terms haven't changed since that parts of the contract remains in the terms, as far as I can tell:


source: https://fortunejack.com/faq/sportsbook

These are the same parts of the terms that FortuneJack quoted in their reply on page two.
https://bitcointalk.org/index.php?topic=5368279.msg58318691#msg58318691

Ok thank you for pointing that out! So these are the terms they claim as an excuse to not pay 200,000 euros win for 2 bets, claiming the max win per one bet is 100,000 euros. Not to forget they accepted my bets, waited for 4 hours for the results of both matches, then decided to cancel the winning bets.

Great news! It's official: The case is going to the Curaçao courts.

Just to be more precise about this case, because everything now has been more accurately calculated:

The amount stolen is exactly 108,132.04 euros, so even more than the approximate 100,000 euros previously stated.

As of now for them to get in order they'll also have to pay in addition to that interest and legal fees.

How is the situation progressing OP?

I am not sure if I can disclose anything about this case as far as legal process is going, so to stay on the safe side I'm not saying anything.

Though what's for sure is that I'm not going to make any deals with these thieves, it's going all the way through court until they pay. I'd rather lose the lawsuit than make a deal with thieves. And God is a witness of what happened.

Good approach man you can also tell your lawyer to write a latter to their domain names about this scam

I don't know what you mean, but what's for sure is that the only job my lawyer has is the ongoing lawsuit.

What's happening now is that justice will soon prevail, in my opinion, since the lawsuit is going forward. That's a lucky thing to get justice on this earth though.

If I recall correctly you once wrote that the licencing board in Curacao was not effective and refused to help you. If the situation has now proceeded to a lawsuit it shows you are very determined to fight in something you believe in and to present evidence to try to win your case in front of a judge.

Also, what is very important to note is that since FortuneJack have not settled with you out of Court it means they also are very determined to have their day in front of a Judge to prove they have no case to answer for and that they did nothing wrong.

I do not know what FortuneJack terms and conditions state about jurisdiction therefore if your lawsuit is proceeding, which country will it take place in and do you have a date for the hearing?

I have been rating them as one of the best casino in the casinos space. But from this issue, I can't say anything for now. The only people that can come and clear the air for this matter is Fortunejack casino and not even the manager in the forum but the representative of the ANN thread can also solve the anxiety. And since you sued them in the law court, let wait and see what will happen. Bit this is a simple issue the company would have solve without third party involvement.

They did respond to the issue through their official forum profile. In this thread and probably else where, In case you missed out on the responses
Check here;

1. https://bitcointalk.org/index.php?topic=5368279.msg58318813#msg58318813
2. https://bitcointalk.org/index.php?topic=5368279.msg58318691#msg58318691

I think we are quite certain what their position is regarding this issue.

The interesting part is that PaperWallet replied to the post you added and he made several more posts in that threads as well as making other posts regarding the same issue elsewhere.

Keeping aside for a moment which party will win a potential Court case and also keeping aside for a moment the question of which party conducted themselves correctly in the scam allegation, if the OP has managed to get a lawyer to take this all the way to Court it might be the first time a member of this forum has done something like that and it could set a precedent.

I am sure if the case gets to Court, FortuneJack will be able to hire the best lawyers to defend themselves and will probably win and case but the OP seems determined to take this to Court. FortuneJack believe they did nothing wrong and the OP believes he did nothing wrong, maybe they will reach an agreement before it gets to Court.

Wow!!! This issue has been on ground for more than one year plus. Op was really handling the case from his private end. You is bringing it out because he could not bear it again and there were no good responses from Fortune-Jack and that made him to create threads. Now I am getting it. It is not too late for Fortune-Jack to iron the issue. Because all what I see is misunderstanding. From what Fortune-Jack is saying is that if their verification process has finished, the op deposit can be refunded. In any casino there policies which the gamblers must follow, and the op had some similar bets so they have to make the plus and minutes to refund the balance or canceled the game base on the terms and conditions.

Neither side is claiming it is a misunderstanding, in fact both are adamant they are correct and that is why they are unable to find a solution. There is still a chance this can get settled out of court privately but that would be up to both parties to find a way to do it.

It takes place in Curacao. I am not giving any details on the lawsuit (for now), but for sure there are legal proceedings ongoing.

You're one of the very few respectable members here (even if you did not support my flag), nice to see you're still out there.

The pictures in the original post were visible for almost 2 years until very recently, anyone knows why? Can they just disappear like that by themselves?

Thank you @Alphie12 for pointing that out in this thread: https://bitcointalk.org/index.php?topic=5449674.0

you can find the answer here:


source: https://bitcointalk.org/index.php?topic=5452415.msg62230993#msg62230993

here you have the solution to the problem:

https://bitcointalk.org/index.php?topic=5450546.0

I think I'm already repeating myself but it doesn't cost me anything to repeat what I wrote in this thread, you said that you denounced them in court, before you didn't say in which court the process is taking place, as if when you say in which court it is taking place the process would obstruct the progress of the process when that makes no sense, I have never heard anyone say that they cannot mention the name and location of the court in which a particular case is being heard because it will affect the process, that does not exist, mention details as:

1 - place where the process is running
2 - case number so that people can verify that there is an open case in court x or y or z
3 - possible dates for the trial and hearings with the judge
4 - how many auditions have been held so far between you, the judge and the casino

this will not jeopardize the progress of the process, this is not a secret of justice that you cannot disclose, because to remind you that you are accusing the casino in this forum, and you who created this thread, it is up to you to provide evidence, but at least I see you didn't put anything in the court, and I'll repeat once again that you're unlikely to be able to win this case because you agreed with their TOS and from what I could understand there was nothing scam, the court (if that's what you really put them in court ) will decide in favor of the casino and close the case and you will have spent money on a lawyer and wasted time instead of living your life and forgetting about them

Nonsense TOS have no legal value.the player will win the case without problems. the site can only delay the case but will lose and pay with the interest

I’m a bit busy these days, I should go to my archives and bring back the photos. If someone has them and can put them back great, if not I’ll be doing it shortly.

@Slow Death thank you for answering how this could be done. On the other hand you’re asking a lot of information that I just wouldn’t care sharing. This forum as I said, is mostly made of dishonest people (for the “hero” and “legendary” members mainly) who probably live in third world countries and fill this forum with their shit posts to get some dirty money from signature campaigns. They are incapable of helping anyone or doing anything good basically.