Bitcoin Forum

In recent times several users from this forum have complained about the account being banned on most of the casinos, so am prompt to ask what caused this situation sometimes the fault is from the casino site, and other times it is from the user itself.

if you go to the threads of all casinos you will find only less than 4 casinos that have had many complaints about ban accounts and in this part we have two scenarios:

1 - there are currently 2 casinos that are scam and there is another one that is becoming a scam, you only need to search for 5 minutes in this section you will find out which casino I am talking about, in these two casinos the blame is not the customers, the fault is from the casino itself

2 - leaving these 3 casinos aside, in other casinos the cases of blocked accounts have to do with cheating that some people do

It's exactly as you wrote, sometimes it's the user's fault, and sometimes it's on the casino's site.

Seriously, you should ask this question in a better way.

After all, an account is based on an agreement between user and casino and there is no third party involved, so there always must fault of one side or the other. Well, unless it would be a criminal case, then the reason may be authorities.

There are only two possible reasons.

1. Site is a scam or having shady behavior
or
2. Users itself did really commit some violation of TOS for them to have that locked account

Bans and other issues could really happen that's why its no surprising that we would really be seeing these issues
depending on how a  gambling site do give out their service.

It also happens that the user unknowingly violates the rules of the casino ToS and then submits a complaint, but unfortunately it is his fault. Therefore, we should always read the terms and conditions very carefully when registering in any casino and ofcourse before making a deposit.

Majority wont really be bothering on reading up TOS and directly play on just skipping out and check out  that box that they had agreed but on the time that they would really be facing some issues then
they do took all the blame into the casino but the fact that they are the ones who had committed such violation and trying out to make the casino looks bad and there are indeed some cases
which do happens something like this. Bans does have that common reason on why it do happens so nothing suprising.

Yes, I'm sure many gamblers like that check out the TOS box without reading it at all. Then blame the casino without knowing the prior agreement when starting to play in a casino.

Most of the time for valid reasons.
1. You're betting from restricted country
2. Multi-account
3. Abused a promotion
4. Against their term and condition.

The only problem, why people is getting banned because user/people no reading FAQ/TOS because TLTR (To long to read) ~XD One advice, always read term and service and try to get some nice review about the casino in the forum.

Laughable isnt it?

They do blame but its their own fault and once they had been clarified on what they had done but still they do continue to accuse the casino that they had stole up their money which it isnt right.

Even myself do really tick out that check box directly because most of the time they are really have the same terms and conditions and there might be some differences in some aspects

but not that much.Play with 1 account and dont tend to do any bullshit then you would be safe.

Most casinos? I've only seen a few and I think they're not that much and not much of an issue. And the casinos won't ban them if there's no reason, so, there's a legitimate reason why they've been banned. But in some cases, there's a miscommunication and misunderstanding on why it has happened. In most cases, it's the fault of the users and they just don't want to admit it and want to get the sympathy of the community. But to those that have been wrongly banned, they can justify themselves.

This is emphatically about the situation the person faced with the company, maybe the company is a scam company or the dude didn't follow the terms and conditions properly and had to pay for his ignorance.
 You know in every organization,the are rules that governs and protects both the interest of the company and its customers as well, so maybe he was faulty or other wise....

I've never been banned from any casino, and look, I have at least 20 accounts.
The tips I can give you are:
Run away from scam sites, there are several casino sites with excellent reputation here at bitcointalk, try to play only on them.
Read KYC, as tedious as it may be, knowing the terms will save you a lot of headaches.
Do not use VPNs, if the casino is blocked in your country, there must be a good reason for this.

You can check the reason or any related information if you see some thread discussing specifically that. But as far as my period of staying here are concerned, I didn't see "most" users being banned from casinos. Can you share some posts if you can dig some?

For reputable casinos, I can bet that there might be a case but has a good reason. They won't harm their reputation for random banning. For new casinos that seem untrustworthy, likely there's always a case of being an account suspended without any explanation.

You need to consider everything on a case-by-case basis.

Sometimes it's the casino acting in bad faith, and other times it is genuinely the fault of the player that they got banned (e.g. due to a breach of the ToS).

On shady casinos however there is a tendency for this to happen, so that can likely be attributed to the casinos.

Dealing with new or shady casinos then most likely it is attached up with bad doings of casinos itself but if you are dealing with known casinos then these lock ups are caused by their own fault or error.
No one could be blamed off but rather themselves on why they had on that situation.The not pleasant thing to look at on here is that those accusations werent true or precise
which do affect overall websites reputation but once it do proves out then it would surely clears up the issue.

It's funny that you are wearing a signature of 1xbit the scam casino that keeps banning and locking people's accounts on a shady basis when one makes a good win. They will say that the user breached the terms and conditions but won't mention exactly what the person breached.

What is even more weird is they will never ban the account that makes losses but as soon as someone wins good. Account gets blocked.

As what the others mentioned it's usually from the terms and conditions as certain casinos are very strict when it comes to following these terms and conditions. Some gamblers get used to certain rules and these rules don't fit on other casinos like using a vpn for example there are a couple of casinos that would let you get away with it and there are some that will immediately freeze your account and then support will ask your connection between specific accounts. 

As a matter of fact, I have noticed only a few such cases recently and they are mostly related to scam casinos like the one you are promoting with your signature. Casinos like these are best avoided anyway.

If the casino just bans a user without any given explanation or clear valid reason, then that casino is unprofessional.

As of now, I didn't see a famous casino banning users without a valid reason. On the user side, usually, it's about violating the site's terms or having an account alarm that triggers the site's security system.

Just follow the site terms and conditions and as much as possible only play at famous and reputable casinos.

Both are possibilities.  It could've been that the user did something against the casino TOS, which prompted him to be banned, or the casino itself is a scam that they banned the user since he was winning too much and they couldn't afford to make it seem like they were actually a legit casino by paying him. It's nothing new tbh, though on the case of recent threads, aren't most of them being issues about withdrawals and then being banned after that? Anyhow it's mostly about miscommunication on the casino side anyway from what I've seen.

I guess many of these bans are mostly due to users having violated certain terms in the casinos' terms and conditions of service. But of course not all of these bans are because of users' faults. There have been cases of shady casinos that seemed to have banned users out of no reason at all like they are only avoiding to pay a huge jackpot prize.

But as far as trusted casinos are concerned, ban cases are oftentimes caused by the users themselves like they're playing from a restricted country, used VPN when it is not allowed, opened more than one account, abused bonuses, etc.

It's two fold, so we can't really say who's fault it is until the facts have been laid out by one camp specially the accuser.

But mostly it the burden on the user to really shows proof that the casino has scam them, like not giving  them their winnings or they can't withdraw anything because suddenly they are being ban for violating their TOS. But most of the time though, casino's doesn't want to show proof as well that they found users violating their TOS or something. They will just say that you have been banned.

I believe that the majority of the reasons are the users' fault, but if it is the casino's fault, you can only send them a ticket and your account will be unbanned. Nowadays, most gambling sites are not scams because the previous scam was that if you wanted to withdraw, they would ban your account. They usually have a system in place that will ban you if you trigger something. Previously, I was frequently banned from online casinos for no apparent reason, but now I will simply send a ticket to have my account unbanned.

If it's reputed type of casino mostly it comes from the user itself but with the likes of (you know, like 1xbit, no pun intended) not reputed ones then it's likely the fault of that casino. Never have any complaint against any casino that I deal with since I totally read first the T&C of it before hopping in, most user should do it in the first place to avoid future scenarios like closing or banning of their accounts.

Most likely, they did violated the user agreement and rules of that casino. So in most cases, if they don't appeal, that only means that they admit their wrong.

And for those that appeals for they know that they did nothing wrong, it's for the casino to consider them but just as what others are saying, they're not really a case and only a few of them are being shared in the forum.

There can be two main reasons as mentioned by few other users previously. First A ban can come from bad casinos that do not want to pay winning to the users, and secondly a ban can come from user's mistake due to breaking the rules of the casino. The second one is the most common thing I use to see in popular reputable casinos where some players do their own mistake. The first one usually happened in scam sites like the one you are promoting on your signature, sorry to say but it is an honest opinion based on what I have heard since I'm active in this gambling board.

A big contribution to this is the refusal and inability of a user to properly go through the "terms and conditions" of the casino they want to gamble on. Some users are too quick to want to join a casino that they don't even bother going through the terms and conditions of a casino. I'll also not completely blame the users as well because some of these T&C's put forward by Casino's are made unreadable, discouraging and overly packed with details that a user may even miss some important details if they try to want to read.

Lanatsa explained it as it's either the site is becoming a scam site and having some shady behavior. In legit casinos, the reason is not because of the two I stated previously but due to a user violated the casino's rules and regulations or terms and conditions.The casinos always include what to avoid doing once you done creating an account on their casino. Shady behavior casino's does also have the same rules but even if you followed their terms and conditions you still got banned or your withdrawal request is not processed.

If the ban is coming from a reputable casino,  users are breaking the rules or committing fraud, highly reputable casinos have high standards in their games and their members because they are compliant to the rules where they got their license if the ban is coming from casinos with records of scamming their players, it's intentional and they are targetting players with huge winnings.

It's very important for players to pick the right casino to play to avoid getting scammed and be sure to follow the casino's rules so casinos will have no problem with your account.

OP,you are not asking a clear question.You are asking and answering your own question at the same time. ;D
Other forum members are answering your own question by repeating what you have already posted. ;D
Anyway,I'm wondering what would trigger a legit casino to ban a gambler.Gamblers are customers and they are the ones spending money on the casinos.Banning a gambler means losing a paying customer.
Creating multiple accounts and trying to abuse and exploit some kind of casino game and bonus system might be the main reason.I don't believe that many gamblers would be using VPNs to join a crypto casino,which is restricted in their country.
I know that many gamblers in my country are using VPNs to access foreign sports betting websites and they aren't facing any problems with bans.I guess that sports betting websites aren't as strict as crypto casinos.

Well, nobody has never complained about an account being banned, of course everyone always do complain. Let's not do the scenarios why a specific account is being banned, let's just go straight to the company's TOS. I'm pretty sure majority of us here doesn't really read or care about the TOS as long as it has no country restrictions.
Now, If your account got banned, surely you have violated the company rules. To shade a light of the question why your account got banned, ask the the moderators and file an appeal.

I haven't read any complaint regarding this matter but there are only two reasons for account banning, it's either the user's abuse or the site's just a scam. There are lots of shady sites these days but gamblers are now smarter for they know how to pick reputable gambling sites.

The main reason for the ban is violating the TOS.

Read all the TOS before formally signing up so you will understand if you get banned, and of course, you would not want to get ban so you will have to abide with the TOS, others just don't so they get banned.

Most of the time, it is because the user does not read the TOS or rules. They think that all casinos will have the same rules so they do not check it for their own good. After they get a problem, they complain and the casino shows proof that the user makes their own mistake. But some of them still blame the casino because of their mistake. It is too complicated because both casino and the user do not want to be blamed for that problem. But the casino can easily ban that user and not refund their deposit, which happens to many people.

Well said. Users do assume that every TOS of every casino are just identical, and with that reading it is considered as a bother for many. While it is true that this is the common cause of the start of problems to arise, it cannot be denied that some casinos are really just after scamming players. With that, casino account ban cases can be the fault of any parties, due to violations, abuses, and scam schemes.

In my opinion this is not really fair practice. I believe that even if the user has violated some rules the casino has no right to take away his money. In theory, they should ban the account but leave the possibility of withdrawal. Of course, if these funds were not obtained through the use of technical possibilities of cheating gambling site. But unfortunately, not many casinos use this approach.

it seems that many have given answers with the right reasons ,just like the others ToS ,cheating either the host or the gambler ! other things that can cause account closure are wild or dishonest behavior! good and honest hosts are usually very humble ,it doesn't matter what account it is important to be able to get customers even if it's anonymous it's hard to find the gambling website nowadays ,unlike in the past we all know there is rarely a KYC system in gambling

What particular year you are referring. Yes there's only few requiring KYC before but the chance of scam casino before was very and the games offered is very limited to Dice and Crash games. The current casino available right now is very good because they already established there reputation and the games they offer has a wide range of variety plus they are not requiring KYC unless you reach the threshold given by the AML policy.

The answer will be the same, and it's possible that the casino is cheating or defrauding, or the user's fault for breaking the rules assuming not to violate or committing the offense unnoticed.
and if the casino has a good reputation then it is very likely that the customer made a mistake, cheated or violated other applicable rules.
and the purpose of the punishment is to provide a deterrent effect to players who cheat or violate the rules, of course it is mandatory for customers to know and apply the rules and prohibitions that must be obeyed.
looks like the OP gave an ambiguous explanation so all will judge for those two errors.

Most of the times if you are playing on a good, trusted casino then it is the fault of the player itself. Most of them I have seen them asking questions regarding:

Usage of VPN
Using two IDs

Other than that many people also get banned from the chat groups on the sites as well if they use improper language or display foul behavior.

Only the casino that scams people bans their accounts for no reason at all, I do think that you also have to learn about cheating like card counting in an offline casino or using bots, making two bets against your bet itself, things like that happens a lot of times.

Sometimes people also try to access the casino from an illegal location.

It is always profitable and better to use a reliable and trusted casino to avoid such stories. You can look up reviews about the casino or ask questions before you start a process there. I don't think a legit casino would act irrational when they have not given earlier notice to customers through there terms and conditions. In fact, you may not be able to register if you don't fulfill the condition of the terms except you trying to boycott the system.

Most bans that happened are either because the players are cheating and they don't want to admit their fault, or the platform goes scam mode and freezes accounts which has lots of winnings or balances in them. These are the only scenario that is happening most of the time across all fields, and the platform will not release funds until they are exposed or are called out early on.

As far as I have observed most of the ban cases & accusations from the account holder, most of them were for multi-accounting but the most important part here is that most casinos use this rule as a weapon to hold user funds. When a user wins big & withdraw, they look for KYC, etc, and lock the account & fund while as long as users deposit & lose fund, they don't care either. This is really a shit system but we have to bear with this.

I'd say that for most casinos, it is due to their protocols that the bans are handed down, whether it's fair or not.

Users do occassionally abuse the bonus system etc. or breach rules, in which case the casino has every right to protect their business.

As a player you do need to be wary of the ToS that are associated with each bet/deposit.

The number cause of an account getting banned is cheating.

Sometimes even if we don't think we are cheating we are just surprised that our account has been banned, the reason is we don't follow the TOS and because we just sign up without reading the TOS, we are unaware we had already broken some of the rules, so we complain but actually, it's our fault.

However, scam casinos ban you for no reason, they just want to scam, so always consider the reputation of the casino before signing up.

If you got banned and don’t know for what reason better to ask the site about it, because usually gamblers didn’t read the terms of service and they tend to violate it without knowing so that could be a big problem. If the site banned you without any valid reason then that’s alarming because that could be a scam site which you have to avoid at all cost.

Cheating most of the time or abusing promotions or giveaways because this had been always the case on why people or players getting banned and they do make out some complaints?

They do know on what they have done and just playing dumb and being innocent which do sucks for those casinos who do give out right decisions on making those
players been banned.
Read up the TOS or terms where you usually read up on registration and that's the importance of it.