Bitcoin Forum

I received an email earlier this morning that my account has been suspended for some breach of terms.

I got this email - https://i.imgur.com/ArWMvPO.jpg

Support asked me to email accounts and I have done it. Can someone help me ?

HELP

Stake has asked me for proof of funds, how do I provide it? I just have money in Binance and I withdraw some of it to gamble on stake

I am level 3 verified at stake

They have not suspended your account, they have just temporarily suspended your account for breaching their terms and conditions. As it is temporary you may get back your account. You should contact them via the email address they have provided to you "accounts@stake.com" which they have mentioned in the message.

I have emailed them but my friend suggested I should ask here as they do not reply to emails

It is great that you have already contacted them. I think they will reach you and there will have a good solution for you. Please wait for their response. You have created scam accusations. You should create this type of accusation only after you got scammed or there is a chance that you may get scammed or someone may lose funds in the future.

You have to give them time to respond to your message mate, they are human too, not robots. Until you feel like they have refused to resolve the issue, then that's when you can open an accusation.

Stunna (https://bitcointalk.org/index.php?action=profile;u=81292) can also help you but only message him, but only contact him if the support has taken a couple of days without replying you.

Sorry I was suggested by a friend, I am not accusing stake I love them

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It is saying withdrawal only mode but I cannot even cashout my money  ???

For now, you should just wait for the response of the team of stake.com Hopefully think you will get a response from them and there might have a solution from them. And at that time all functions might be enabled for you by the account management team at stake. Now I think there is no other alternative except waiting.

Stake has asked me for proof of funds, how do I provide it? I just have money in Binance and I withdraw some of it to gamble on stake

I am verified level 3 but I don't know how to provide proof of funds and why they need it?

Very weird case, they sent you an email saying you are "suspected" to have breach their terms of service without any explanation, after that they've asked you highly private documents without legitimate reasons and once you've provided them they refused them saying they are not valid for them according to your post (https://bitcointalk.org/index.php?topic=5416804.msg61104730#msg61104730) in the Gambling section.
It's sad and shocking to say that's a common modus operandi from scammy casinos. Shady casinos like 1xbit would do the same thing unfortunately. If they found you cheating why they don't just tell it and cancel your winnings?

which coin exactly did you transfer to Stake, is it USDT perhaps? and how much time has passed since the deposit?
Also is everything fine with your Binance account? There is no country ban or something like that.

edit: did you use the funds for the game or do you just want to withdraw? they have a policy of not allowing their casino to be used as a mixing service. is that what it is about?

You already had an existing thread in the gambling section if there is a locked fund its right that you open an accusation, but if it's only about verification of proof of funds then you should lack this thread and let the other thread continue, you have to be honest on the source of your fund, I read n your other thread that they only accept earnings from mining, which is not reasonable since there are a lot of ways to make money on Cryptocurrency that one can use to gamble, hopefully, you can ask them to accept your other source of income besides mining.

I have deposited LTC and sometimes other coins and have mostly lost them all. My account was suspended suddenly even when I had made no withdrawal

Yes my Binance account is good but to deposit at stake i use trustwallet so it should not be a problem

Is there any update on your issue, if they asked you then provide something don't make up a story just to please them, based on your post there's nothing here that deserves your account to be banned we never know the whole story it's your version someone from Stake should counter this, Stake is one of the oldest casinos in the industry if they have that in their terms that they only accept mining as a legal source then we'll have more people coming here with similar issues, there has to be a deep issue or OP cannot or do not know w to address that terms, since he posted it here and glad he does he should continue to provide where the funds come even if it not coming from mining and see if they will make an exception.

He is not active after this last post, it seems as if he has accepted the reality that he doesn't have enough arguments and so on.
he opened the same discussion in another place Stake.com does not deem crypto earnings as legal (https://bitcointalk.org/index.php?topic=5416804.0), but I did not see that he participated in it later. I am not even sure that he is interested in the result of this noise that he tried to create around the Stake casino.

Even if OP is not interested anymore as long as this thread is still open with no action coming from Stake.com, it will still become a reference for similar issues in the future, all unresolved issues on any casino are references for similar accusations whether OP or Stake do not take action on this it will still show up here, and worse gets a bump from time to time.

I don't really understand how we can accuse someone of making too much noise around his case and not being enough active at the same time. But he has just opened 2 threads for now, one here and another one in the gambling section. You don't think it's a very concerning issue for crypto users using this casino and they need to be informed about it to avoid losing their funds in the same way? If people can't talk here about scammy practices they undergo from crypto casinos I wonder what should they talk about? Moreover I don't think we can blame him for not being active while nobody from Stake has bothered to comment about his very concerning claims till now.

prove to them the funds came from your Binance account.

Send them a video of the process you take to log into your account (Obviously, hide your sensitive log in credentials) and then show them you withdrawal history to their stake address.

I hate all the process of proving anything and KYC, that why I don't use casinos


You could as well ask them how you should prove

without an update on the current state of this case, any discussion is just speculation.
We cannot blame either side because they are not active here, but we still don't know if they have resolved this dispute. OP, if he really wants to solve this matter, he should have been more active here and helped put pressure on Stake. it would not be the first time that such pressure helps in resolving disputes.
he did not even present all the evidence.

I believe that the automatic systems used by many online casinos to prevent abuses have a very high percentage of false detections, but it seems that this is the only way they can protect themselves. However, the OP says that he is verified at level 3 (I assume that is the max level), so it is not clear to me why they are causing problems for users who have been verified.

Personally, I have nothing against casinos, but if I want to play, I still choose physical casinos or sports bookmakers.

According to him, they want him to prove the source of the funds, so they are under looking all his other KYC documents he has provided before, including proof of address. I have seen this kind of thing before, and it's a tedious process.

It's a common verification process if
1) you are playing with larger quantity of crypto, or
2) Suspected abusing their promotions like a bonus hunter, or
3) Possible exploiting of loopholes in their games with multiple accounts
4) Huge withdrawal immediately after a big win.

When you provide your KYC, make sure you are consistent with the ID you provide. i.e. if you use ID card to do KYC in Binance, don't use a different ID like passport in  Stake.com. Proof of funds will most likely include a visible bank statement with your name on your provided ID. It usually works for me.
Do read through their terms and condition if you want to be sure this never happens again.

What are you talking about? Are you just posting to increase your posts ?
He is not talking about kyc he already passed it. He is talking about proof of funds and he is clearly deposited by Crypto . So he must show a proof of his Crypto source
What a bank statment will have to do with that ?

soz

they pick on each other and have fun harassing customers. typical mutt behavior ;D.in principle, some countries in Europe introduce a deposit threshold of around 200-500 euros.in order to increase the threshold of the deposit limit, you must prove that you have an income. and then they determine how much more you have the right to deposit. but at least you are sure that you can withdraw with verification before deposit

Interesting fine handed down by the Gambling Commission this morning for something I see complained about a lot.
TonyBet requested ID docs when people withdrew winnings, having not done so when they made deposits. Fined £442,750...
https://www.theguardian.com/society/2023/jan/18/tonybet-fined-regulator-online-betting-id-checks-terms?CMP=share_btn_tw

About time as well.


Stake have covered their asses should cases like this come before any regulatory body.

Or they may very well think they have:

The UK license for stake.uk.com isn't held by Stake.  It's registered to TGP Europe.
https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/38898 (https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/38898)

This insulates Stake.com from any breaches of licensing, while protecting stake.uk.com from the Antics and abuses of Stake.com

It has been over 7 months now and they do not reply to my emails and my funds are still locked :(

it's most likely because you haven't given them the proof of funds(that they deem valid) that they have been asking from you seven months ago. at this point, they have probably deemed the case closed as the gambler failed to provide the documents that they asked from you, that's why they aren't responding to your emails.

I do small tasks like writing, and designing and get crypto for that and I used that money to deposit and play. I don't understand how to provide the proof of funds. Assume you use your signature campaign earnings to gamble and it's not a valid proof of fund for them, then you will forfeit your money to them?

So sorry about your experience mate but stake casino is a reputable casino running for a long time here. Not only that it is a big casino well known in the gambling space and featuring super stars, celebrity, athletes etc, I was wondering what your offense could be for them to have suspended your account. Anyways, you would have to sort it out with them as they have their representative to answer to their fans and registered members.

I will advise you of you have not done it to post the link of this thread on their official announcement thread so the representative could see it and respond to your complaints urgently. With this, you could get the attention you deserve from the stake casino.

Here's the link to their official announcement thread

https://bitcointalk.org/index.php?topic=2072589.0

They have not replied to my emails for 6 months and more  :-[

They don't consider funds earned from mini tasks and other ways like selling bounty tokens as legal. I don't understand why and how I provide them with the proof they think is valid. I am also level 3 verified and they said usually level 2 is enough.

I am overall in loss as well  :'(

They don't deem the money earned from mini tasks, bounties, telegram giveaways as legal

https://i.imgur.com/wP8bxcP.jpg

Like I opined initially, pm their representative here with your complaints via the link above or the copy the link to this thread and post on their official announcement thread for their representative and others to see and give you the urgent attention by calling to the attention of stake casino to urgently attend to your complaints. That's all. There you can explain yourself better.

Thank you so much, I have put a message in their thread also.

don't get me wrong, I too find their "acceptable documents for proof of funds" a little ridiculous, but then again, those rules are on their ToS and you did agree to it when you registered an account on their gambling site and they expect you to follow it. it is a shitty situation that I think you can't really win.

They show people winning million dollars and they are scamming me for $300. Maybe those promos and social media posts are fake and big fraud is going on.

As it is a long time but you haven't got any response from them you should re-email them with as many details as you have and wait for the response from them. Please don't spam if you spam then they will ignore and if they ignore then your message will be turned into spam and if it turned into spam then you will have no chance to get any response from them.

That's unlikely that they are going to do that, it's never the amount if you break their TOS or you cannot provide the documents they are asking they are not going to reinstate your account and allow your withdrawal, the community always reminds you all players to read the TOS.

It's your guide to having a good standing while playing on Stake and it's not only Stake only casinos have these in their terms if you break the rules or you can not provide documents your account will be suspended whether it's $1 million or $100, it applies to all.

strange.. so anything other than mining funds can't be used to gamble at stake?  :-\

ALL post on social media about gamblers winning hundreds or thousands and even millions are all real, nothing is fake buddy, I have a close friend who have won close to $500,000 from stake in total since he started playing there, it's been like over 3 years now, he has never had any issue with his account or with his withdrawals being processed, one time, he won over $10,000 and wanted to withdraw, he was asked to kyc which he did, after that, it's been a smooth ride for him for over 3 years now...

Like every other persons have said, mistakes most gamblers make is neglecting or not abiding by the terms and conditions of the casino, if you breach it, they have the right to suspend your account, and you must provide whatever they ask, else, your account won't be restated, this is far different from being scammed.

Where those rules are mentioned in their ToS precisely ? Are you able to quote the exact passage please? Because AFAIK it's false, it's not written anywhere in their ToS and it shows the common argument uses against customers to lock/steal their funds, "It's written in the ToS you've accepted" is just some BS to scam people without any fairness and honesty.

Have you asked them what they will do with your funds they consider as illegal? If they keep them they are doing concealment of proceeds from illegal activities and money laundering, which is a crime anywhere, even at Curacao. Have you asked them why they are doing a bounty campaign here where funds are directly sent to account participants at their casino (unlike all other campaigns) if they really think it's illegal BTW ?

They have guidelines on which to accept as valid proof of fund .  For cryptocurrency, it is mining that is acceptable.  It is stated here: https://help.stake.com/en/articles/5328395-acceptable-documents-for-source-of-funds.  I do not know if they can consider well-documented crypto earnings notarized by a lawyer as a source of income.  @OP had you tried this approach?

Unfortunately they have "only" scammed $300 according to him, I don't know where he's living but a lawyer is likely to cost him half of this price at least, without any guarantee that Stake will accept it at the end.  


As we can see their so called guidelines don't belong to their ToS, and can only be found in their "help" section. They don't seem to be even fixed since they obviously can be updated at anytime without notice by a random guy of their company, not CEO.
On top of that they freely state to "reserve the rights to request any document they might need", that is to say while they take the right to only accept documents mentioned on this extra ToS list, they also take the right to require documents not mentioned on the list.
It must be a joke.

https://i.ibb.co/sRr3KKv/image.png

Also this please @TwitchySeal

only their high fives are given to companies that have guidelines so you have to wait for the stake.com team. To provide an explanation, this modus operandi of suspicion is very difficult for you.