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I have been gambling since the age of 21 (now 31).

I place the majority of my bets with Sportsbet who are the largest online bookmaker in Australia.

Between June 2022 and November 2022 I turned over $1.344M and over $961k in August 2022 alone.

I was at the pub today with a few friends and they all received $100 bonus bets and I received nothing.

They each turned over less than $500 in the month of December 2022 and $300 in the month of January 2023.

I turned over $200k in December 2022 and already $88k in January 2023 so I called to ask why I haven't received any bonus promotions after spending a lot of money and the answer given was because I have a winning position against Sportsbet in the last 12 months.

This has left me VERY angry and proved to me there is no loyalty amongst these gambling companies regardless of how much money you spend.

I have decided to permanently close my account on 30/01/2023. The reason for this date is because I have a six figure NFL bet (Kansas City Chiefs to win their conference) which is playing on the 29/01/2023.

I am writing this to remind you guys that these greedy companies have ZERO loyalty or respect for their players and to never forget that. Make sure you have accounts with different sportsbooks and don't be afraid to look around for better offers.

A friend of mine has introduced me to his sportsbook and I will be signing up with them ASAP. He bets between $10,000-$20,000 a month and has received very generous bonus offers for the last 18 months straight.

I have posted my activity statement ending in November 2022 and will upload more when I have the time to access them.

If you look at the bottom it will you show you my monthly stakes from June 2022 - November 2022.

https://imgur.com/a/gFB14gl

If the story is actually true, then that's a fantastic result for the player. Still, I think this is purely about advertising he wants to make for the sportsbet site.
Why would someone post how much money they won on a gambling site? If I had won that much, I would prefer to keep it to myself. I certainly wouldn't want other people to find out that I would have won that much money. You can only risk it that way. Well, maybe people think differently. 1.4 million is a lot of money, by the way. Will gambling sites actually pay that to players?

I think you are confused.

The picture is from MY betting account.

I posted it to show you how greedy and pathetic these gambling companies are.

I turned over close to $1M in a single month and these vultures refuse to give me a bonus.

At least they don't refuse to give you a pay-out.  Well, if you are not contented with the platform service then better leave that platform (which I think you planned on doing)  And thank you for letting us know your first hand experience on this platform.  Most casinos and gambling platform have VIP rankings and player receives benefits from it, I bet you are also enjoying those perks? 

On the bonus promotion, does it needs to be activated?  If it does need to be activated and you failed to do so, no matter how large money you wagered, you will never receive the bonus.  And if the bonus received by your friend comes from a cashback (part of the lost money) and you are in green, then you will never receive a cashback since cashback is calculated from the amount of money you lost in the gambling platform.

That is huge amount mate, I remember we have like discussions about boxing, right?

But I do agree that we should have at least play on different casinos, same as land based casinos here, we have the big 3, and I don't have specific which one I prefer to play because each one is very different as far as their promotions and loyalty programs for their clients.

Maybe you can message them here as to why you are not given any bonus because I think we can consider you as whale with the way you wager in them?

You are a heavy bettor for me you deserve a bonus even if you win a lot about your new find sportsbook it's better to post it so we can validate your friend's recommendation some people are posting this kind of stuff to promote other sportsbooks but this time I'm requesting it, I agree with your opinion to at least have 3 to 4 other casinos to bet so you can have a comparison on each casino because one casino is very much different from the other casinos.
You'll have the best casino if you keep exploring but always check the community's reviews.

Yes. I remember our boxing chats too :P

Unfortunately this is sportsbet.com not sportsbet.io (which is on this forum). I thought they were the same company up until a few weeks ago.

I am most definitely a whale but I only gamble what I can afford to lose.

I don't understand why these companies can't be very generous to customers and offer the highest RTP to players. They would still make hundreds of millions of dollars in profits but they are greedy and want to suck every dollar out of you.

I mean we all know that gambling industries don't like people who win, most casinos even prevent players from using their services if they win a lot, but I didn't know sportsbook discriminate against players who win too, I think this is the sportsbook you're using only though, I don't really think others would do the same, you need to find a new one if you really want those bonuses and free bets.

There might be a requirement to qualify for the bonuses, since playing alone can’t be guaranteed to receive such bonuses, you have to understand the mechanics and if you are aiming to receive such bonuses, then read the instructions. I see you’re a big player, your friend is so lucky to invite you because they are earning an affiliate reward from you. Anyway, if you’re not happy anymore with that site and looking for other place where you feel appreciated, that is a good one and I hope you can see that kind of site.

Unfortunately these gambling companies will only appreciate your business if you're on the losing side of the coin. But if not, well they would probably just treat you like shit and may even consider giving you a hard time getting your withdrawals done because of how much money you're costing them just by winning and winning your bets alone. It depends on the bookie too. Some platforms value their patrons very well that they even provide lots of bonuses and promotions albeit losing a lot to these big whales. They got this thinking that the gambler isn't always on the winning side of things, and that they will collect a huge payday eventually from this gambler.

This is quite unfortunate on your end. If I was betting big like you, and not receiving any form of 'thanks' by way of bonuses and promotions, I will also take my business elsewhere and let them reap the benefits of my presence there.

these bonuses are awarded at their discretion, and in general if you have a profit on the site and play this amount of money I don't think that the "small tip" of 100 usd could ultimately change your life.
now I don't remember why I haven't used their service for years, don't they have a vip service for customers who play substantial sums?

regarding the second part of your message "greedy companies" there is little to say, they are companies that have an interest and the sole purpose of making a profit (likewise any company!).
it is a fundamental aspect to ALWAYS keep in mind ;)

Sportsbook often discriminate, you can find lots of player whining about being limited on their bet when they are winning.  I am surprised OP is not limited by the sportsbook because he is in green and the sportsbook is losing money to him.


Not all gambling companies, there are few that are generous despite of losing to a player.  They value customer relationship and loyal players too.  I believe @OP case has something to do with bonus requirements  and I somehow think that the bonus has something to do with the amount lost by a player and not by wagering amount.

They actually blocked me from placing a $100k USD bet two years ago on Novak to win the Australian Open. They gave me no reason.

These idiots just lost a whale who brings them a guaranteed 7 figure turnover annually because of their greed. I've had enough of their disrespect and will be moving elsewhere in the next few weeks.

I actually said that 'it depends on the bookie' too. There are some that remains generous to their patrons because they think that eventually, this whale will have a bad beat and it's best to keep them as a customer.

Haven't heard a lot of bookies awarding bonuses based on the amount lost of the customer. Also, OP didn't mention if those $500 bets posted losses or wins too, so it's really hard to jump the gun and favor the bookie in here. I think Sportsbet.com just wants to get rid of OP because they are losing too much money than they are getting from the OP. But I heard this bookie is one of the largest there is, so it's quite intriguing why they would treat a whale like that.


They really just want you out because you are bankrupting them too much :D

Good luck on your last bet mate. There really are some platforms that don't treat their customers/patrons right even if these same people are giving them huge payouts every now and then. They are only for the money and not really customer loyalty/engagement after all.

What your friends got is consolation for losing, but since you are winning you did not get any obviously they reward people for losing their money because they made a profit from people losing in their casino while you are a pain in the ass when you are winning, but I agree you have been playing for a long time in that casino there should have some sort of bonus, and not wait for you to lose huge for you to get a bonus, but at least your take is bigger than their bonus.
If they are not loyal to you then there's no reason for you to stick to them when there are so many casinos that know how to be gracious to their loyal members.

Maybe I'll create my own platform and offer maximum RTP to players and steal all their customers and bankrupt them instead :)

Thanks.

Will update you on my journey.

It won't change my life but it's the principle that matters. The greed of these people knows no limit.

I am shopping around for a new sportsbook. These parasites don't believe in customer loyalty so screw them.

You don't need to be angry with the difference in the services provided by Sportsbet or other sportsbooks because they can choose the people who will receive bonuses from them. And I think they give those bonuses to people who spend a lot of money and lose a lot to get them back to the casino and play more.

And if you win more than you lose, I don't think the casino will give bonuses to you too often because your wins are too many compared to other people. So if you feel uncomfortable playing at that casino, you can move to another casino that provides comfort.

wow, you are a  big shot mate, if i have that much money to turn over even half of what you turned over on Sportsbet.com, trust me, bonus will never be a problem to me, as long as they obey my withdrawal requests each time i request one.

But i understand that we all reason differently and as well value things/stuffs differently, So i will not make the mistake of judging or trying to judge your decision of closing your Sportsbet.com account because of this which i see, you consider to be a big issue, i am sure that the casino probably thought to themselves that "you have a lot of money, and also have won a lot of money from them as well, you probably dont have any need for the bonus", but they failed to realized that money is never enough to many people.

Goodluck with your decision though.

Oh, I thought it's the .IO crypto based gambling site that we have here in this forum. Yeah, they are totally different and no way related to each other.


But that is still a big amount though mate, that's huge amount of money to gamble.

Same here, they should be as generous as they can be specially for a customer like you. Perhaps it's their lost though, as you have said, you might have been looking for other site or most likely have found it already so you stir away from this website because they are not taking care of  their VIP customers. And hopefully you can find one crypto based casino that will look after you in terms of bonus and giveaways.

Many established betting company's owner have long history of gambling. I know few of them and all were high spenders but at some time when they were pissed with the similar behavior of the casinos they decided to have their own. Casino business is very profitable if you can do it right. You need a good amount in the bankroll to pay one or two big guy who may accidentally hit a life changing amount. It does not happen regularly though.

When you have your own platform then you turn into a bookie yourself. Gamble as much as you can on your own platform while you are making money from your clients.

I mean, it is all business for them. they could care less if you are loyal to them or have spent a shit ton of money on them. also, they aren't the only ones that do this. as far as I know they do this to encourage gamblers who have negative profits on their account to keep them gambling on their gambling site.

anyway, aren't they the casino that has a lawsuit against them because they continue sending promotional emails to people who unsubscribe to their email ad?

It sounds like you are frustrated with the lack of bonus promotions from Sportsbet, despite being a high-volume customer. It's important to keep in mind that every sportsbook operates differently and has its own set of rules and promotions.

It is also possible that Sportsbet has certain criteria for handing out bonus promotions and that your betting history does not align with those criteria. It's understandable that you would be frustrated and feel like there is no loyalty among these companies, but it's important to remember that each company has its own set of priorities and strategies.


It's your choice to close your account with Sportsbet and move on to another sportsbook which aligns with your preferences. I hope you find a sportsbook that meets your needs and offers you the promotions and bonuses you're looking for.

Featured casinos can be found on the forum, and my favorites are sportsbet.io, stake, duelbits, and betnomi.

Tour total depósit IS 16k you widraw 22k so only profite With all this turn-over IS only 6k even if you turn-over 100 miliones of dollar Not Matter cause widraw IS thé important thing in betting Not how much tout rurnover

Yes, it's true that most casino sites don't think about their customers and the casinos also don't care whether we are their loyal customers or not.
What is most prioritized by casino sites is how they can continue to run and be able to benefit, whether those benefits make customers disappointed or not is none of their business.
What's more, on casino sites that have a bad reputation, customers are only used for their income fields.

This is Sportsbet.com and not affiliated with Sportsbet.io? Am I right? Just curious because I have seen a lot of their advertisements while watching sports.
Do you mind sharing what sports book that is or should it be kept in secrecy? We could help in checking it out or we can become new players if you had said the name of the website. What happened to you is awful, but you should have cleared it out with their support. Even if you are a winner, big or small, bonuses should be given as how it was said.

So that was AUD not USD that you used? So 1.3M was like 900k USD. Much less, but still a lot of money.


Think of it this way: they want losers to come back and keep playing but they don't want winners who know what they're doing in their casino. It was a compliment


Good luck with your bet.

I hope you win with your last bet before you permanently close it down. It's better to feel secure and receive whatever they promise to give their players so if that is the final decision that will relieve you out of stress then do so.
There are a lot of gambling platforms now. You can try Stake.com for example. I have never felt about being cheated here and there are a lot of gamblers that could prove that.
Also, promotions are not a problem for them, they have quite a good number of it, from UFC, NBA, and NFL, to Football. You just have to be updated with their recent events thru email or telegram.

I live in Australia and Stake.com is banned here.

I have a few BTC I would like to gamble but I've heard if they request KYC and your from a restricted country they can withhold your winnings.

I will definitely share the sportsbook after I have reviewed it.

I want to make sure they provide good customer service and bonuses before promoting them.

I don't know, but I feel gambling on your own casino will never be as intriguing as gambling on a casino you have no control over...

For example, I myself would never enjoy gambling anymore if it happens that I build my own casino and start doing my gamblings there, this is because whether I win or lose money means nothing any more, if for example and gambling on my casino and lost money., I lost the money to myself, which means the lost money is still in my purse, meanwhile, if I win money, I possibly can not pay myself because the money am going to pay myself with is still mine,..
How is it possible that casino owners would even enjoy gambling on their own casino..

you are correct, according to the TOS you must provide truthful information, you must not use the site while you are in a restricted country because if they find out they will withhold all your funds, that is quite clear. now going to what you posted in the creation of the thread, I think that for your case that you've already won a lot of money it makes sense that the casino doesn't give you a bonus that's because you're making profits in the casino, I'm sorry if I'm wrong in my thinking but in my opinion casinos give high bonuses to people who lose a lot of money, because the bonus is a way to encourage the person who lost a lot of money not to give up on continuing to play

I could be wrong in my thinking, but I see no reason for a casino to give high bonuses to people who already win a lot of money in the casino, that would not be good for the casino

Not all casinos that I know of are like that. Maybe that's the policy of that casino where you've been gambling and AFAIK, that sportsbet.com(the one you've mentioned) is different from sportsbet.io that's very popular in the forum.

You've been wagering a lot and you get mad when you've received nothing like $100. Well, I'm thinking two things about it, your anger is valid because you've been loyal to them while the others are just wagering small amount and yet, they've received some bonus.

Who doesn't want to receive bonus? All of us want to.

If this story is true, which I highly doubt (anyone can edit a webpage or screenshot to show whatever they like), then you are pretty dumb really. Someone who is making that much profit should not be foolish enough to get bent out of shape over a $200 free bet. Who gives a toss if all your friends got such bets, they would be losing money in the long run just like the average customer at any sportbook. Anyone who has been in the game long enough would know that each sportbook operates differently and your account might just get shut down with tiny betting limits at any other you choose to jump on. They are in business to make money, a larger sportbook might accept a profitable player but many will restrict them. There are so many holes in your story, you're either incredibly foolish or just a straight up liar.

Dude, I know that you're entitled to get some treatment like having a bonus or what. A casino that has huge wagers/bettors will always be taken care of by them.
If you're complaining that they haven't given you the same money as your friends that don't bet a lot, that's not a problem. Because you can just treat yourself with that amount of money you're gambling on them. So, instead of having that day to gamble with huge sums of money, allocate it to yourself and prove that you deserve such money even if it's not from them. In that case, it will ease the disappointment that you've got just because that you were never given the same bonus.

What benefit would I get from lying? You sound like a fool. I can post screenshots of winning $400k bets but I don't need to prove anything to you. I posted this to remind people to never show loyalty to sportsbooks and to also shop around for good offers. Just because you bet $10 per week doesn't mean other people do.

It's not the money. A few hundred dollars won't make a difference to my life. It's the fact that I bet more in one week then most people do in a year and they don't appreciate loyalty. It's funny because when I changed to a different sportsbook a few years ago they lured me back by offering a lot of bonuses and then stopped them once they thought I would stay. I won't be staying this time, they can go to hell.

You have a recent history in gambling, from what you said of 21 to 31 years is just 10 years interval. though that is a long period of non stop gambling. And before one made $1.344M in gambling, My guy, I was just thinking of imagining how much money the OP has spent in the Sportsbet casino and how much he has loss. Before a gambler wins or make $1.344M in gambling, that means he has loss more than $1.344M for the casino.

From what I understand from the whole of your story, you are talking or complaining about the bonus which was given to your friends and was not you. If that bonus was also given to you, you would not complain. your wins are even more than the bonuses you are dieing for. I just thank God that you did not complain that they did not pay wins because is the major thing, since your big wins are paid then I dont see any too much complain it the Sportsbet casino company, that means they are doing well. My brother it is better you stay with Sportsbet casino than joining a casino that will withheld your wins o!! Please don't bring another complain from the new site your friend is luring you to join. That is my small piece of advise.

I checked your screenshot on Google for the possibility of lying, but it appears you're the only source for that screenshot, I can't find any other source and if sincerely your story is true, then you have nothing to worry about, at least I never see you open any scam accusation why they denied you of your winnings or why they manipulate your games, they are sincere and that obligation is cleared.

However, I have seen other casino gives a bonus and free bets to their special customers but since they skipped you and if that's how Sportdbets operate, then you have to accept their way and continue your betting. I also don't support the idea of moving to another casino, you are good with Sportsbet's, you could start accruing losses if you move to another casino except if you do only sports since they are general except for minor options that may not be available to you, I don't support the idea of moving to new casino

The main thing on here is that, how you would care that much about bonuses if you are really that making money or profits out of your best? Pretty sure that you wont really be stressing out yourself  for whatever things

that circles around.Its true that it would be better on sticking with the current bookie that he is playing.After all of those winnings they do still pay him without any questions asked.

He might be encountering some problems if these things do happen on other places.Its better not to make yourself get stressed out just because you havent recieved any
loyalty bonus or not. You just dont need that if you are really that winning.

I don't see what benefit I would gain by lying lol.

I have plenty more screenshots but no need to upload.

I disagree with you about not moving to another sportsbook. The reason I win is because I am disciplined and stick to my betting strategy. That won't change if I move to another sportsbook.

The biggest gambler in Australia turns over $1B a year and gets a 5% rebate which means no matter what happens he gets $50M in free bets a year. His name is Zeljko Ranogajec. I am obviously not on the same level as him but I genuinely believe I deserve something.

A had nut to chew right?
Anyway, the good news is; its not a question of there reputation or trust. That's where it could have constituted an issue. Also, it's good enough that they actually gave you a response when you wrote to there support team.

When it comes to there promotional offer, it's up to them and there terms. Sadly, not having to reward a loyal customer on the bases of having a good winning stand with the platform isn't a good enough reason. There T&C though and you can't really force there hand on that.

It's really up to you at MiliMil on what to do, it's your funds and betting options but, its better to bet on a reputable site that is known to deliver than those that would froze or confiscate your funds.

Just like the rest on which they are suggesting on which i would really be sticking out on a site on which it do pays me despite on being a big amount which it is really the most important if you are really that a big wagerer because there are sites or bookies who do face up some problems on the time on releasing big amount wins but not on which op is been dealing with.Its true that it is really that sad that they dont
really give out some loyalty awards or bonuses which it might be a little outdated compared to other competition but it wont really be that just an enough reason for you to convince yourself on going
into other places and hope that you would really be getting something in return.

from what he stated, he will try playing on the sportsbook where his friend is betting a relatively large sum of money and he's been receiving a good bonus and been there for 18 months.
if the OP wants at least an assurance that the bookie is a trustworthy one, better read their thread here if there's any. he is already here and there are several top bookies in the forum that are capable of handling big deposits and bets. i won't play on a bookie which has very little support to their players.

If it's funny to you then why don't you have a laugh and go where you're appreciated instead of hating on them in a forum post? With that much money and a positive account balance you could be doing so many more productive things at this point but for some unknown reason you prefer this rant.

I believe you and it's actually a bit dangerous that you're ready to put so much money on the line, but if you're making a profit then maybe you're just good and can keep this up. I doubt it, but I hope you'll make it.

From what I've come across it is their fault not providing you with the bonus. Maybe op can have a go through on the terms and conditions, because sometimes they might have mentioned the bonus availability criteria. The platform in which I wager, the bonus used to be high when you're on the losing streak and low when you're on the winning streak. Maybe the same pattern of bonus is being used here. Anyhow op being a whale gambler, these bonuses weren't gonna hurt and the platform needs to be generous.

The sportsbooks have way too much power and have gotten comfortable because they know gamblers are too lazy to look around. I'm not "hating" on them at all. I am documenting my experience. If they treat a big spender this way what do you think they are doing to others. I've said it multiple times, I only gamble what I can afford to lose.

I do not see anything wrong with it, it is known that expressing your worries and feelings will make you feel a lot better even if nothing was solved by doing this.

The OP is mad that they are not receiving the bonuses other players are receiving, and what made this worse is that the reason is very straightforward and it is money related, so they are voting with their wallet and will gamble at other casinos from now on, is it the best way to use their time? Who knows but it is interesting to see how profitable sport bettors are being treated.

That's exactly my point.

Although I have a winning position this month there have been months where I am down but they said they look at it on a 12 month basis. FYI I'm up just under $6,000 for in that period.

I guess you'll know how exactly it feels when you're in the spot that OP is in. I see no hate in his posts so far, and most of what he said in this forum is utter disappointment on the bookie and that's it. If you turned over a million dollars for a gambling platform, don't you think it's just fair that they give some kind of RTP percentage of at least 1%? Or even just some free bets just to show the casino's appreciation of your business?

Anyway, OP seems to have the money to spend and can somehow weather the storm if he takes some bad beats. Doesn't seem to be a degenerate gambler too, but just wants to maximize the $$$ that he's spending and that's totally agreeable.

Hehe this part is interesting. Did you notify them that you're leaving the platform or they just noticed you're not actively gambling there anymore? What would you do if they still come with a better offer compared to other casinos?

Best of luck searching for another one that will give you high limits. You're probably one of those who don't read lengthy terms and conditions so try asking them directly if they have what you're looking for.

These figures are really crazy ones and I see no reason why to despite all your effort and input, you wouldn't be given a bonus and after seeking to know why, they had the enfontry to let you know that it was because of your winnings which goes against their policy and most times I end up asking to know if they never saw how much you staked would they have acted that way if you were at the losing end ?
I guess should also call out the name of the casino to see if they have an ANN thread here and if they do, I think you should make a post over there so you can quickly and easily get attended to.

You deserve a better deal, casinos should protect and be gracious to their players, to their VIPs, and those who spend a lot of money and inviting people to play in their casino, they should realize that there are a lot of established casinos and new casinos that are actively recruiting players to their platform, I'm sure they will lure you back again so better check other more casinos and i they have better deals so even if they lure you they will not succeed because you found the right casino to play.

For a high bettor like yours you ought to earn bonus as some form of encouragement to increase in your bets the more (I thought bonuses are made by betting sites/ casino's to encourage gamblers to stake in more). Or perhaps they ain't bliss with your rate of wins that are far much more than your losses. And this case of OP is part of other reasons  that I always raise, that these gambling sites ain't here for our best interest but in the overall of theirs. They don't care you lose or snooze  ;D.
Gambler should always scout for casino's and bet sites that gives them a sense of belonging everything being equal and, in case you feel dissatisfied with their operations don't think twice to leave for another better one. There's no loyalty in gambling!

You have no idea how a gambling website functions. There are sports providers who provides sports data and controls the bets placed on your site. There are game providers who do the same. They control game data and the bets placed on the games.

As an owner you will lose GGR but since others are gambling and losing on your site, you are always in money to recover your personal lose. When you are gambling with other casinos, you are same as the other customers, but in your own site you are both a customer and host.

I'd like to ask you some questions

Why can't you ask them here? Your question may help another gambler/user on this forum.

I was trying to address your first comments but glad you edited it, however, you should know that in a faceless forum like this, not everyone will agree with your statements or opinion so don't pick offense over some people's responses, be neutral and ignore those who don't feel your vibes, not everyone may like you or your threads and watch out for trolls as well.  ;D

Well, if you feel like moving out of Sportsbet, it is your choice, there are other reputable casinos and bookmakers on the forum, try their services but I hope you don't come back oneday that your withdrawals are being denied by a particular bet platform. Enjoy your bets and remember to pay your tax as well. :P

I have to keep reminding myself not to respond to the trolls.

Thanks for the kind works.

P.S we don't pay taxes on any gambling winnings in Australia ;)

That's the best return you can give to them, if you think that you're underappreciated then you can just leave them and let them feel that you're no longer active unlike before.
Yeah, it may not be about the money but the feeling that you're given special treatment because you wage huge onto their platform. But, if you think that they're not reciprocating just as what you're doing, that's the best thing to do and that's to leave and find somewhere else where you think you're treated well.

I think this is all about advertising the sportbet because I don't see any need why someone will post the amount of their winning online, any way he may not be at risk posting in this forum since no one knows each other personal identity.

But then this is a good win for the ops after a ling time of gambling without winning such an amount.

How can I be advertising sportsbet when I gave them a bad review and said I'm moving to a different sportsbook?  :-\ :-\

Let's just appreciate the OP's post and understand him because he's just saying his side. And it's rare to see this kind of post that contains actual big figures for betting in a specific month. Besides, I don't really see such risk here even if OP will post that he had over a million dollar bet. Just wondering though, OP, did you really get upset because you haven't got the $100 Bonus bets? I'm just curious about it because it's just a tiny amount compared to what you've been giving to them.

No, he's not advertising it. In fact, he's complaining that he's not offered the same thing as what's given to his friends/colleagues. Also, AFAIK, that casino is popular already, the .com.
So, there's no need for him to advertise it here if he's telling some bad reviews about them.

It seem that he really is.

You should consider first and foremost that Casinos are a business and the bonuses and rewards they offer are meant as marketing tactics, not a business transaction. So I am not sure about how legally binding the payout responsibilities are for bonuses or which bonus agreement details (in the TOS) you go into when you sign up an account on Sportsbet, but I think they do not want to give you a bonus because they would be losing a lot of money. Especially since you bet such large amounts and there is no point in wasting marketing funds when the profits do not justify the losses.

But again, I am no lawyer and have no idea what terms you agreed to with your sportsbet account.

I think you will be unable to convince them if you don't do anything about it. It's their loss if they will not make you stay with bonuses. Do they have that promotion anyway? And does it happen to other users as well?

It's not the money, it's the fact they said they only reward players who lose. It's left a really bad taste in my mouth. They didn't even try to escalate to a manager or find an alternative.

Maybe it was a loss back and it was calculated depending on the amount that you lose but obviously more lose means more lose back amount that you will be getting. For those who are winning, maybe there are other forms of bonuses that they can get, something like rakeback and monthly bonuses but I think this one can also depend on the casino that we are playing.

If happens that the site that the OP is playing have this, then he can also get massive amounts, knowing that he also wagered huge amounts of money. OP is still lucky there compared to his friends so he shouldn't be jealous but he may need to find a more worthy casino next time. We have tons here in the forum.

They would really be giving out those bonuses and rewards for those who do lose more? Its just common  sense yet any house would definitely do that because they would really love for someone to lose more and trying out to prolong them into their game sessions and make more revenue for them which it isnt really that something new.Get used to it and thats how they do run off their business.It might really hurt up your feelings
or it might not taste that good but thats how this industry works.The wrong thing they have done is to tell you about their motive. As a businessowner then winning bettor or does have huge profits
type isnt something that good looking or appealing into your eyes, they would rather be happy if you would flock into other place.  :D

I think it happens often to big spenders but none of them care or are too lazy to do anything.

I'm not much into sports betting but I've heard it's commonplace. I have even repeatedly heard stories that in Spain winning players are banned from sports betting after they win a certain amount, which has always made me doubt the legality of the action.


Their loss? I don't think so. Correct me if what I say is not correct. In sports betting you play against the house, therefore a long term net winner, no matter how much he bets, what he does is create losses for the house, hence the low interest and the fact that in countries like Spain they are forbidden to play.

It is not like in poker for example, where the house takes its commission even if some players are long-term winners, and even in this case they are more interested in the losers.

I haven't had that problem but they have rejected certain bets and reduced my stakes in the past.

Giving more bonuses and prizes to losing gamblers will tempt them to deposit more money to get those bonuses and prizes. It would provide more revenue for the casino because out of all the gamblers who deposited their money back, only a few would be able to win such a large amount while the rest would lose again, and this time, their losses would be even bigger than before. And if you don't want to experience it, you have to be able to be wise and manage your money seriously, so you don't follow those who have experienced that big loss.

So you are a successful gambler you expect the casino to reward you with bonuses, because you are successful?
All gambling companies (it doesn't matter if it's casinos or sports betting platforms) are offering bonuses because of two things:
1.They want new players joining their websites.
2.They want active players, who keep losing money on their websites. The bonus is just an incentive for the players to deposit more money and keep losing them(which means more money for the casino/bookie).
If you are an old and successful gambler, there's no reason for any gambling platform to offer you bonuses, because the gambling platform would lose money, instead of make money out of your bets.

I guess his point is that casinos should at least look for their customers, not just look at the business side and just keep on taking money from us. I know it's business but if you want to keep it afloat, give some love to your customers.

I will also felt bad if the casino could not even offer me some loyalty programs.

If you go and play on traditional based casinos, there are a lot of offers, even I got some free hotel accommodation before and that is good enough for me as I'm still loyal to that offline casino.

Its quite impressive with your profit gains and a lot of experience in playing sports betting, I guess with that concern it is better if you find a gambling casino suitable with your habit because they will cater you really as part of their wide players who keep enjoying, playing and deposit a lot just to get entertain there's a lot of casinos right there but of course better to seek some reputable already because you a large amount player, that has a good VIP system or rewards to their large wagers, so you keep enjoying their perks at the same time.

They used to offer me 30% bonuses on any deposit over $10,000 but they have stopped that too. It's like they no longer want my business lol.

That was really disappointing. I would have the same reaction if the same case would happen to me. They have taken advantage of their player's habits but they don't mind making them stay despite the loyalty that is offered them. They offered huge bonuses just to make them bet more but will break their bonus promises later on. I guess this is the best time for you to look for a better and highly reputable casino. Don't focus on the bonuses alone but rather on the good service that they could provide.

I think is of choice because I don't see anything showing up their winning, in as much as their profile is not exposed or their identity is not revealed there is nothing to be afraid of.
But I doubt if this amount showing up in this casino are all true. Otherwise is arguably and hardly to believe.

If there is something to look forward from all of this is that it is not as if there is a shortage of good casinos from which a gambler could choose from, there are several casinos which will be interested in taking the customers from other casinos and give them their fair share of bonuses to keep them happy, and for anyone not happy with the casino in which they are currently playing this should be the path they must follow since there is simply no point on playing at a casino which does not appreciate you.

Agreed!

Aside from sportsbet on which there are other bookies which you can deal off with. Have you tried other platforms? Or still sticking into the same place? Its true that it would be better if you do choose up
or transfer into place where you do seem that it is really just giving off that bonus and perks that you are expecting.There's no sense on staying up on a platform which you dont really feel comfortable
to play on or simply they had stopped on giving you some bonus. They should really be that consistent at least since from the start up to now if they do really like to have loyal
customers or players.

OP i don't know what you're up to from the initial stage while you have been making a turn over with your entitlements, i think that's your own decisions which they respect and have no option to go against since it's benefits them, but to your own side of the story, why should you get naive this time since you're not offered your promotions bonus when they have protocols to how you can claim it but you chose not to, i think you have to work on yourself because casinos will not tune to your tone but you will rather did for them.

Better to play on casinos that offers you bonuses even if you are on the winning side, and there are plenty of options to choose from and there are lot of reputed casinos that do so. Being loyal on one casino isn't that bad since you just want no hassle while playing but signing up on multiple casinos to play isn't a bad thing as long as you experience what's really is for you in terms of bonuses and promotion rewards.

I understand the frustration that is coming from OP's part, but I think this bonus that their friends are getting is simply to boost the confidence of these people to bet on the site, and since OP is clearly a high-roller, the company didn't feel the need to give him any more bonuses which I still think is absurd. I do think a lot of bookmakers and casinos as of late have been very complacent in giving their most loyal customers a fair and just treatment, after all, what's a couple hundred dollars gonna do against their millions of dollars in funding? So why are they withholding from providing appropriate rewards to people. I think the phone call is more than enough evidence that they really just don't want to give him the rewards or bonus at all. "We wouldn't give you any bonus because our system finds that you are actually winning against the casino". That is just absurd, he is obviously a die-hard customer of them, I don't see why they can't give him the bonus they give out to one-time bettors on their site.

You shouldn't be gambling in a platform because of bonuses,you are bigger than what they will offer to you as bonus, just look at the huge sum of money you are talking about. If you are not OK with their platform then you can sign up with the newly introduced gambling platform by your friend.

I gamble in a casino that is trustworthy and reliable not because I need bonuses. Sometimes bonuses are given to gamblers that don't have much to gamble  with or to entice new gamblers and you are above these categories.

If you can get bonuses while gambling then you should.

Exactly.
When you're no longer happy with the casino where you're playing with and you feel that you're not being appreciated by them even if you're bagging them tons of money from you, ins and outs which means that you're a heavy volume contributor on them and yet doesn't really give you those little advantages or bonuses that you may feel appreciated by it. With vast casino choices that everyone has, there's no point on staying on them if you think that your feeling is valid, so it does and take actions from it.

I agree.

You know I have come to think of this, it's very common for a newbie to come on this forum to post whatever they seems to because there is no validity or a means of verification from friends or someone who can attest to whatever news to pass across here. So it's advisable whatever you are doing around here should beware of newbie or low rank user because any formulation is possible. Even continuously I still doubt about the information op just gave out here.

In today's casino setups, high rollers have always enjoyed special perks that an ordinary player won't have and if other players were credited with bonuses leaving you out..honestly it was irresponsible by them because this not only hurts the relationship that's there between you and them, it shows that winners are not welcome here and I would suggest you leave that bookmaker asap! But we must commend them for not failing to pay out because these are the usual stories high rollers face in the gambling world.


Right call and All the best in your last dance with the bookie, hope this bet comes through for you :)

Advice noted, but out of curiosity is it possible that you needed to have signed up for such bonuses like its done on other platforms and btw the procedure of getting such a bonus isn't an automatic process.

so you're disappointed just because you didn't get a bonus, but that's all the decision again is yours and maybe you're also disappointed, but did you play there before they promised a bonus, if not, I think you should play on other sports betting sites as your friend suggested , in fact you also find a lot of sports betting sites in this forum on the gambling board and even lots of bonus offers are given, but make sure to look for a sports betting site that has a good reputation, just a suggestion  ;)

If your story is true then you are a big gambler. And you deserve all the benefits and bonuses of Sports Bet but since a casino site has different games and different bonus systems you may or may not be eligible for the bonus which is why you got that bonus.  missed out and your friend got it, you can still have a conversation with the casino's support and ask them why you weren't awarded the bonus.

I can see that op is a devoted gambler that had bet more than a million dollars so far and it is just unfortunate that the sport bet he is using does not want to acknowledge him as one of there customers because he had been having several winnings and the gambling platform is at the losing side.

 I don't think that really matters whether op had been in profits since he started using Sportbet but the question is he was supposed to be compensated with bonus too just like every other customers.

I Know many casinos do want to earn from us but the problem is that they should not expect everyone to be at the losing side. There are some gamblers that are very good and you don't expect them to always lose their bets.

That's why we don't have to think about it too much because we don't know the truth. Maybe it's true but maybe it's not. And if he is telling the truth and can show even more valid proof, he is really very lucky because he can win a lot of money from gambling because not many people can. We also don't need to be fascinated by other people's wins because everyone has different levels of luck. Maybe our turn will come later to get a win from gambling, so be patient until that time.

Moreover, every gambler has that one feature they make their top priority while choosing a casino, such as security of funds, fast deposit and withdrawer and bonus offered, and it seems O.P is more concerned about "bonus offer" being a old gambler who wagers very huge sum on this very casino, which is never a crime wishing to be treated special as a big time gambler.  Because base on what O.P said that this casino once offer him 30% on every $10,000 deposit and later stopped for no reason, which if I'm to be in his shoes, I won't like such act, because every gambler deserves to be appreciated not minding if you are a huge winner or loser.

That is quite a bit of money to not receive some small token reward.

At first I thought this was a thread about why you refused a giant reward given the title, but now I understand.  I can say that I'm pretty sure if you were betting at Stake.com then you would have received all sorts of promotional bonuses and rewards for that amount of money wagered.  If this is the full story then I'm pretty shocked they wouldn't toss you $100 just to keep you around and using their platform.  I wonder if there's more to the story or if you were doing some sort of shady betting style that they considered abuse.  Good luck with your new casino and getting more bonuses.

It's not about the rewards in itself. It's about repaying their loyalty with something from the casino itself. I myself would feel appreciative if I get a personal message or an email from someone on the top seats of the casino thanking me for staying and choosing to stay loyal to their house over the years, I'm sure that's what OP's point is. He just wants to feel as if the casino is seeing him, all throughout the millions of dollars he invested in them. Sure, you can argue that it's all about money and OP is just being entitled, but don't you think he deserved it? He literally spent $1.344 mil on a single casino, albeit with a winning edge against the casino but that's besides the point.

I know how Op would feel after being collected despite the loyalty that he offered to the casino. I think it is not the gambler who has lost a lot but it is the casino's loss. It s hard to find loyal players nowadays so it's their mistake if they will not value a player like you. It's never too late to look for better casinos that will keep you and make you stay so know your worth next time.

Maybe he is a new member registering on the forum to discuss gambling, but the evidence provided is not reliable enough from his statement so videotape evidence is more valid to be trusted, but he must be satisfied with his winnings even without expecting a bonus from the casino, but actually the most important factor is the platform is still legit because requests for high withdrawals are still being processed at any time. Hope you find the new casino platform giving bonuses as expected.

Video taped evidence? That's a first LOL.

The point of my post was to encourage other gamblers on this forum (some who spend as much as I do) to shop around and understand there is no such thing as loyalty in this game.

Whether or not people believe me is irrelevant and means nothing to me.

People would really ask out and we cant blame them about having thoughts on not to believe on particular things because there are people who do really loves to troll and loves to make up some stories which it

didnt really actually happen into their own situation which people around would really be having doubts whether these things are real or just not.When we do talk about bonuses then companies should really give out importance to those who had made out deposit big.We know that in every casinos (not bookies) does have that kind of VIP level or rank in accounts which they are really getting those exclusive
offers and benefits.I dont know on bookies too but pretty sure that there might be one which is something that similar.

Lol what is it there to video tape?  @OP already shows the screenshot of his bets.  So I do not think that there is a need of another evidence here.  He also stated that he did not get any bonus despite of the huge wager he did for the casino while his friends received bonuses which wager less than him.  @OP is not accusing the casino as scam but instead the bonuses it should give to any loyal client.  Not because he is winning, he should be deprived of the bonus that is enjoyed by other player.

Thank you. That is exactly the point I've been trying to make.

He is lucky enough to make big money out of gambling. It is better to feel happy with the win than feeling bad out of the bonus inavailed for him. Maybe the platform hadn't stuck to its promises. On seeing this thread it reminds me of the thread where a person losing 1.4 million in a single bet placed @!.01 and losing the entire bet comes to the mind. He's much lucky tha  many other gamblers which itself a big blessing.

Maybe that's because I see a number of new people showing off their wins, complaining about their losses, or about problems with withdrawing their winnings. Video evidence might be valid for him, but we also didn't see him win the winning money directly. And we are also happy when we see someone who can win some money from gambling. And while the casino is still legit, he can freely play there and try to get more wins.

You have to get into the mindset of these marketing guys.. to understand their objectives. A while ago.... some people were very unhappy with Stake.com over a Sport promotion they did, where they gave $40 to people who made Sport bets in a 5 day period. (No matter if you bet was $0.01 or $1 000 000)

Now, the people from the casino side, who seldom bet on Sport betting.... was unhappy about that, but from a marketing perspective... it made sense. The casino rewarded the regular Sport betting crowd... and they also incentivized other players to make regular Sport bets to possibly get into the next promotion.  ;)

Your situation are very similar..... they kick started a promotion to jump start the smaller gamblers... so it was not something personal against their high rollers.  :P

If indeed that is the main point you should move to find another casino that really appreciates you as a player, obviously you should get a bonus because you gamble with a sizable money, I think the way to get a bonus is to find a new casino for you to play  ;)

I think op had clearly stated his reasons why they decided not to credit him with bonus. It is unclear at the beginning but I am very happy that he asked the team and they explained why he was nit given any bonus simply because he is a winning player.  I am still very confused because does it means that they are only giving bonus to customers that are on the losing side? If so them that is not a good techniques of keep customers because many gamblers scrutinizing this kind of reason would make go for another casino since there are so many casinos in the gambling market.

If you're not happy anymore then why would be staying up? It would really be that just right if you would find on place where you do seem that it would really be worthy for you to say and not into a place
which doesnt really ive out important into those people or bettor who do deposit huge money despite of being a profitable one.Its not really a good approach and they should really give out some
form of appreciation on giving out those bonuses and its not really that something a big deal since you would really be still using it after all.

If it was my sportsbook I would run bonus campaigns for the big spenders. It makes sense to keep them happy from a business perspective.

About what happened with stake I think it is not fair for those who only bet on casino games. Many of them are also a regular player there so why won't stake give them the same reward?

I don't think it does make sense or stake did the right move there. See the outcome is? It only made their casino players disappointed and many of them might not come back on stake anymore because of this. Afaik, stake's sports betting isn't new anymore so why will they still need to promote it or push more people to place bets on it? Stake started with their casino games.

This is where they became popular so they shouldn't forget this too. 40 USD is too small for a high roller but stake could come up with a better plan than this. Why not gave more to those who bet more and then give only small to those who bet less? Only to be fair.

Woah, congrats! But did you able to withdraw all of it? There's a thread in this forum that I read last time I don't if I remembered it correctly but the casino refuses to give him the amount that he won because it is too big, that's a quite good also you are a really good gambler I think they should give you bonus as well, you might be an ambassador if they want since you are an active gambler and very good one you can get other gamblers by showing your betting account and bonus if you want them to be referred but then they don't give you, what if you ask their csr? Do they really not give bonuses?

i agree with OP that bonus shoud be give ot him by greedy company.. they alway take take take but no give give give

Nowhere he mentioned about any issues with the withdrawal of the winning amount. The gambler have got the luck and for the same the platform haven't provided him with bonus is really bad. Because, his friends have received it and he wasn't given the bonus. Anyhow this is a big win and it is good to be happy with the winning. Requesting for the bonus need to be done and I'm sure the platforms will have specific terms in this regard if not surely he could've been provided with the bonus.

It isn't a win but rather a total wagering amount.  @OP is just whining about not getting bonus despite him wagering more than his friends.  He thinks he deserves the bonus but the gambling platform deny him of that bonus because he is winning at the time the bonus is airdropped.

I understand what you said in this thread and I had already commented on it, but I want to take this opportunity to once again say that casinos have given bonuses to losing people, if a person puts in 100$ and loses everything, that person will not come back as much early in the casino, for this reason the casino will give a bonus to that person so that he stays in the casino playing and thinks that if he makes more deposits and loses he will have more bonus, while a winning person will not leave the casino every time win, so the casino does not need to give a high bonus to the winner

This is what followed by the casinos to keep its users active on the platforms. The rakeback works with the same formula based on the wagering, but the loss back differs with the wagering and winning amount taken into calculation as mentioned. Maybe that's the reason why OP is denied for the bonus.

Hmm, it's strange that with such a turnover, you didn't get even a minimal bonus.It is worth looking at other bookmakers where events are held more often and a bonus is awarded.now, if you were systematically losing, then perhaps there would be more bonuses in order to encourage you to play more and make deposits

Why don't you spread your play between sportsbooks? that way you always get the best price and you might get more offers doing that. The best deal would be getting the highest price at your level of betting.

I have some friends that bet on sports in your country if you want some advice you can PM me

if only to get a bonus in my opinion there is no need to choose a new casino, it is very risky and it is better to choose an old casino that is here and has a good reputation.
in this forum there are so many old casinos that are recognized as fair and trusted to get bonuses as VIP members. because OP is a big gambler and deserves weekly, monthly etc bonuses.
and indeed it looks like OP should move on to another casino that values him more as a big gambler.