Bitcoin Forum

What happened:: Went on a winning streak with Jackbit Casino even after doing an original KYC check and getting cleared to play on their website, Jackbit is currently holding 16 BNB from me while they "review my account" which is taking months.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3528006

Reference Link: https://bitcointalk.org/index.php?topic=5434569.0    https://jackbit.com/en
Amount Scammed: 16 BNB
Payment Method: BSC Deposit


PM/Chat Logs:

https://imgur.com/dJQGYtc

Jackbit Support saying i am not verified even though I have done KYC with photo ID and with video

https://imgur.com/a/MQMvNB3

Jackbit support realizes I am KYC and just says you have to contact by email
https://imgur.com/a/Y5yj4bS

George from Jackbit Confirms My verification via email

https://imgur.com/a/qWFNI4h

On january 26th i send jackbit support an email saying its been ten days and i cant access my funds, i get a reply from george a month later saying they need more time

https://imgur.com/a/Ro57xH8

Feb 13th i am told my case will be priority by Jackbit team on Bitcointalk forum
https://imgur.com/a/0aTGdOn


Additional Notes:  Jackbit had no problem taking my deposits but as soon as they saw I was winning bets they first restricted my ability to wager (which is fine if they don't want my action that is their right) but then they seized all of my funds and told me it would take months for them to review my account.

I think this is a second complaint I am seeing about them involving delayed investigations. This can be very stressful to a customer if they have to wait for months till the investigation is concluded

The other is here (https://bitcointalk.org/index.php?topic=5437701.0), and they even told OP that it could take about 6 months  ;D

Jackbit need to pull up their socks! The forum representative is even offline since 22 Feb.

Unfortunately, I see every day an accusation of scam about a well-known casino here on the forum; through the proofs you provided, I honestly support your claim because you have already passed KYC in advance on the Jackbit platform, and indeed, George, a representative of Jackbit customer service, confirmed via the mail that you sent to them that the verification for your account, so you do not have to worry and try to contact @Jackbit.com (https://bitcointalk.org/index.php?action=profile;u=3528006) via forum messages when he is active, I see frankly that Jackpit has very slow customer service in solving customer problems and this is not good for a casino like this that wants to spread, so how do the players and their customers to be able to wait for months or years for them to withdraw their money and their winnings or for their cases to be resolved? There is no solution but to wait mate, and I hope they solve your case in the end.

sorry that you are experiencing this. it is kind of frustrating that the investigation can take up to 3 months and they can't even tell you what exactly they are investigating on your account. try posting this on casino.guru, they might be able to help you get more information about the "investigation".

luckily it didn't take that long and the issue was resolved in less than a month.

And yet they keep ignoring OP even after promising to carry out a quick resolution about his case on 13th Feb. What is really unfair is he has provided them with everything they asked for.

This says a lot about a casino, and it's not nice.

Still no response from Jackbit Casino, Thank you guys for your support

Hello all,
This is just an information post
Member got his funds as the casino support explained
Sincerely,

As there is no information provided, can you tell how long does the issue got solved? Why it takes 1 year for you to respond here, or it takes 1 year before the issue got solved?

I think you should be more active in discharging your duty here as I saw a post saying you
If you really value your customers you will be up and doing responding to complaints and looking for possible ways to help resolve pending complaints here.