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What happened: Sportsbet.io seized the funds on winnings on legally played account

Scammers Profile Link: sportsbet.io

Hi bitcointalk.

Due to my country's gambling regulations I started good and reputable betting site search. Upon conversation with my friend I found that SPORTSBET is A+ betting office and after a short conversation my friend told me that nothing to worry about on that site’s payments.

I opened an account deposit  at start , started betting , my luck turn over and I made some profits.  I continue betting with major leagues . Basketball eurocup , handball champions league , handball Europe cup. After some point I try to withdraw my funds. they said on support nothing to worry , first withdraw require a verification . I do everything they require on time . I send my selfie , ID , and selfie again.  After that verification , they want verification from me and after than that  they accuse me of multi account betting and want return my deposits( not WINNINGS )and close my account.

What is the point of making bets when you only get your deposit back ? Is that fair way to approach a customer ? I am completely honest with them at start and they don’t even bother to contact me .



I have proof of every bet. I have proof of every conversation. Adding this to my topic .They simply do not want to pay my legitimate bets.They accuse me multi accounting and this is the stupidest thing I have ever heard of . Hope bitcointalk can help me to solve my situation .

Many thanks



Information:

For their consideration I made deposits  100 USDT for trying  , 250-300 USDT , then 1000 USDT

my sportsbet.io ID. : hakan1987
my sportsbet.io mail adress : ha*****an@gmail.com ( I dont write my email completely )


Payment Method:  USDT ( trc20 )

Proofs of the bets:


https://i.hizliresim.com/l5771vn.JPG (https://www.hizliresim.com/l5771vn)

https://i.hizliresim.com/eipbwhf.JPG (https://www.hizliresim.com/eipbwhf)

https://i.hizliresim.com/jcsgrgh.JPG (https://www.hizliresim.com/jcsgrgh)


As you see on screenshots , eurocup men , handball champions league bets. Some won some lost. Live and prematch bets on halftime . When I won the bet they refuse to pay. When lost they took my winnings.

I don't doubt what you say, as I have no way of checking things but I doubt very much that a house like sportsbet.io would make up an accusation of multi-accounting just like that. Bookmakers like that one make a lot of money without needing to make up accusations against their customers.

At least they want to refund your deposit.

any screenshots of your conversation with them? it would be good if you add them. did you perhaps use a VPN to access and gamble on their gambling site? I've seen gamblers being accused of multi-accounting because they used VPN to gamble in an online casino.

anyway, you can try and post on their ANN thread (🚀-Sportsbet.io-🚀 - Main sponsor of Southampton FC 👋👋 (https://bitcointalk.org/index.php?topic=1458034.0))with a link to this thread, you might get a more detailed answer from them.

Let's look at all the possibilities here that might have made them think you are multi-accounting, which definitely is against their terms of service.

- Did you register the account using the same device the friend who advised you used before to access sportsbet.io?
- Do you have any close family member or friend who is also a user of Sportbet.io, and you share the same Wi-Fi network?
- Is there any chance you used a VPN service when registering to the casino

My last question is, did they show you the accounts they think are linked to yours when accusing you of multi-accounting?

When they detect a misbehavior, history suggest that their findings are not baseless. If you're sure you did nothing wrong and only have one account, might be what logfiles said above is one of the reason and it's a misunderstanding... and by misunderstanding I mean between you and your friend or family.

Anyway, I'll recite the deep magic and summon sportsbet.io here so they can give us a better insight from their situation.

---

I've did one better, see above. I don't think posting on the ANN thread will be necessary anymore.

Did your friend make the same bets as you?
Has anyone else logged into sportsbet from ur wifi?

I have been falsely accused of multi accounting before (by a different sportsbooks), they mentioned i have the same bets as "multiple other accounts". So its possible u have the same bets as ur friend

Hi hakan1987,

Steve (https://bitcointalk.org/index.php?action=profile;u=832366) should be able to help you out with this and he's already been notified.
He is currently traveling in route to the Sportsbet office, so kindly allow a few days for him to reach out.  :)

Hi Guys,

Currently flying back from London, will look at this in the morning..

In the mean time, what has been the communication between our agents and yourself? I fell like there has been a bit of back and forth..

To completely hold funds is like a pretty extreme thing to do, so im interested in what has already been discussed.

many thanks

Steve.

hello mr steve,

hope to find good guy can help on my situation.

I would like to send my emails and clarificate the situation with you. As I seen on my answers to your support , I completely honestly give answer on my email . After people's answer's I checked the situation and my answers are below.

- I use VPN service called 1.1.1.1 ( as can be found on appstore) to access site , the reason for this our government ban the betting sites so I should require VPN to access betting sites.

- Did your friend make the same bets as you?

Impossible , I made my bets according to my bet knowledge and I dont think anybody can be played like that. My friend never bets on basketball or handball , you can check every bet or everything about this . I also called and ask my friend about this too.


- Do you have any close family member or friend who is also a user of Sportbet.io, and you share the same Wi-Fi network?

I use sportsbet.io via my mobile phone , so this is not a probablity. Not living with my family, have gym club and home and both has wifi but I generally use Wifi


- Is there any chance you used a VPN service when registering to the casino

Yes I also registered with VPN


- Did you register the account using the same device the friend who advised you used before to access sportsbet.io?

This is highly unlikely but possible . I bought phone from the same guy who advised the site to me . But this is long time ago. This guy usually go abroad , as some may know in my country phones can be bought grey market or via apple , but due tax many people buy phones and get phones from their relatives or friends from abroad.

 I don't think this is a crime. I send my funds to him via bank transfer and also have proof of that .
 I will share this if required via DM to steve ( bank documents show adress and telephone info)

- I am owner of known gym club in my country , people come and go for some job interviews ( in my country some interviews require physical tests before , so the guy who recommended me the site working for policemen interview ) I know him because of that reason.


Adding the conversation via sportsbet.io


https://i.hizliresim.com/6g3s7qy.JPG (https://www.hizliresim.com/6g3s7qy)
https://i.hizliresim.com/cqy8brw.JPG (https://www.hizliresim.com/cqy8brw)
https://i.hizliresim.com/1hchwzb.JPG (https://www.hizliresim.com/1hchwzb)
https://i.hizliresim.com/4outnp0.JPG (https://www.hizliresim.com/4outnp0)
https://i.hizliresim.com/n9n8h4j.JPG (https://www.hizliresim.com/n9n8h4j)
https://i.hizliresim.com/qb6e0o4.JPG (https://www.hizliresim.com/qb6e0o4)
https://i.hizliresim.com/541q9uk.JPG (https://www.hizliresim.com/541q9uk)
https://i.hizliresim.com/pvjic7h.JPG (https://www.hizliresim.com/pvjic7h)

I don't think that'll contribute negatively to your case. If what you described is as what I perceived, you buy products overseas without the box to avoid huge tax for the product, but the phone itself was never used before, it's still in a freshly new condition, just without the box.

Quoting below for image part

---

Edit: tidying up images

I sort of see why your account might have been flagged. I have seen 1.1.1.1 VPN service before, and it's a free service. The problem with most free VPN services is that abusers use them often, so eventually casinos like Sportsbet blacklist them and then next time you also register or visit the casino using the same VPN service or similar IP addresses, the system will automatically assume you are linked to other multiple accounts that used the same VPN to abuse the casino

Your intentions may have not been bad ones, but now the task is trying to prove to them that your account is not part of the multiple accounts.

Before registering for a service, always ensure you read the terms of service to be sure if VPN use is prohibited or not. If you must use a VPN, try to use a good paid VPN service.

---

@holydarkness could you please try reducing the size of the images for easier follow up so that one does not have to over scroll through huge image files. You can use the codes below.

Hi Guys,

Steve has already addressed the issue and is looking into the matter.
There isn't any reason to keep bumping this thread since it's already on notice.

Noted on this, will wait for Steve's response before commenting any further if at all... except the one below,

---

Hi, very much thanks for this. I too was disturbed by the image size, LOL, but didn't know how the coding works to reduce them as I usually use imgbb. Glad to know it can be reduced by inserting width/height commands like the images from imgur. This is very much helpful.

The case is pretty much closed with this statement because they clearly mentioned in their ToS

Since you bypassed the restriction via proxy which ended as this but atleast they agreed to return the deposit fund which we may not see with many cases similar to this but let's wait and what the official says about this.

Even though Steve has made appreciable efforts in this matter and came to an understandable conclusion. I want to point out something.

The T&C of most gambling companies detest the use of VPN because manipulation can easily be done with varying proxies. Then, there are some honest users whose countries prohibit from gambling online, if those users find a way to bypass their country's restrictions and find their ways to the gambling site.
Should the casino treat them differently or they should be measured with the standard yardstick?
I asked this because some casinos on knowing that your country prohibits gambling and you hide your ip to access their site, that automates them to confiscate both your deposit and winnings.

It's completely irrelevant to the context of this thread but its related to ToS again so the casino can decide what they want to do at the moment and as I said most likely the funds will be never returned even the deposit because they clearly mentioned it in their ToS and we are agreeing at the time of registration itself.

But when the site itself not loaded and we use proxy to access theit platform and registered there now blaming on the site doesn't make any sense at all.

Hello mr Steve,

I still get an official or unofficial explanation about situation via email or here. Can you check my situation please ?

Thanks

hakan

He asked you what you have discussed with the support so far. This means he wants you to send him the messages you have been exchanging with support, such as the messages I see in the screenshots in shared in the OP

I suggest you send him a PM with the links of the screenshots above such that he can follow up if you have not yet done so.

Hello guys,
I send mr steve all conversations via PM . Maybe 1 week passed but still I have no answer or explanation about situation.Is this normal behaviour ? Can experienced guys answer this please

thanks

hakan

Give him some time. I am sure he's doing a follow-up. If the wait is too long, you can try to ask how far he's gone with the follow-up but what I know from the past, he has been very good at following up and giving an update about situations especially when he promised to look into them.

I didn't know for exact how accurate my knowledge and the following sentence is, but if I'm not mistaken Steve is quite on a higher-ups on sportsbet's chain of command, so it's understandably he has a lot on his plate, where yours is one amongst them. I'm quite sure he'll respond to you once he get to the bottom of your case, but if it'll help to give you some assurance, I'll wait until Wednesday forum time, if there's no development for your case, I'll try to get in touch with sportsbet, just in case your case is slipped in between Steve's hectic schedule.

I have never played Sportsbet before, but when I saw that they were not paying out winnings, I became curious and came to take a look. However, personally, I don't care how high its reputation is on the forum. When it comes to cryptocurrency platforms, I only think Sketa and Roobet are the best.

hello mr holydarkness,

thanks for being watching the topic and intresting about situation . I am much appreciated about your help. hope it will be solved quickly with steve and your help . As you can see on my posts I have no bad intention about sportsbet's reputation and hopefully we will solve this misunderstanding.

Thanks
hakan

hello holydarkness,

I wait till wednesday but steve still wont respond about this topic. Can you try to contact with him too ? Maybe somehow he miss my messages.

thanks

Done just now. I'd like to ask you to give a little bit more patience, if you don't mind, for my message to be noticed by sportsbet's representative and for them to take action.

I agree, the case is pretty much closed because of the text you quoted. Even if either sympathy or mitigation is attached to the OP, he was in breach of the terms of service he signed up to.

For any user playing at their website (as with all other gaming and betting websites) and being in breach of the contract they signed up to when they registered, basically means they have to adhere to the rules otherwise they have to face the consequences.

If Sportsbet decided to make an exception with the OP that would be something generous but I do not see it happening.

Sportsbet criminals illegally accept users from all over the world .but they themselves define limited countries .infinitely cheeky types

hello sir,

Do you have any news from steve? In general he help everybody to solve problem in sitewise but my topic he seems like not intrested.Do I have any other chance to talk with him ?

Thanks

hakan

You are correct about Steve generally help solving every problem sitewise. He's also known to never linger on one case once a verdict is made. He has given you his word that he'll get to the bottom of your case, if you haven't heard from him or other support team, then I think he had got to the bottom of it and found that the decision made by the team is correct and justified, thus leaving it. You might want to refer to Findingnemo's explanation here (https://bitcointalk.org/index.php?topic=5450006.msg62152417#msg62152417) to get a better insight on what ToS you most likely broke.

Hello my holydarkness,

TO explain myself correctly sportsbet.io has operating in Turkey and giving links in Turkey via telegram bot . SO using vpn is not a illegal act on playing on those site.Please consider this on my status.

I am not sure if you understand the whole situation. I get it because it involves some money so definitely, you could be going through some stage of maybe denial but looking at the whole situation and how you said that you used a VPN service. That right there is a breach of their Terms of service, especially when they say that they don't want you to use a VPN on their site. It doesn't matter if they allow residents from Turkey to use the service or not.

Secondly, VPNs are always used by abusers. So some sites automatically identify the linked IP address of abusers or multi-accounters and ban them. Unfortunately for you, you might have been an innocent user but got caught up in the crossfire.

If you are lucky, they might have sympathy on you but in general, they have the upper hand to deny you the winnings.

They simply deny deposits i made , initial money i invest to this site also taken. This is ridicilous behaviour , they simply ignore my messages and close the ways to contact with them.on their official turkish telegram channel they said to turkish players you should use 1.1.1.1 free vpn to enter site so i am not breaching their terms.

After I wrote the license company they decided to reconsider their decision.They refunded me the rightful money. Thanks for helping me in here , now I need to take my money back from playbetr.com


Thanks

What exactly are you implying here because amongst other things it seems you could be stating that you complained to the licence company and as a result of you writing to them a decision was made by Sportsbet.io to pay you. Is that correct?

As far as I noted earlier in the thread you seemed to be in breach of their Terms of Service, the ones you voluntarily signed up to and accepted to abide by when you registered on the Sportsbet.io website therefore it would be difficult to understand why they would pay you anything at all (if you won while in breach of their rules) however if they paid original deposits back (either as a gesture of goodwill or as a point of terminating the account) that is a different matter altogether.

I can't believe that. Curaçao to answer and even rule against a bookmaker.in principle, the number of registrations from 1 IP is not illegal, but you will need a lawyer. The regulator knows this, but they are acting like crazy ;D

Wait, you have another independent issue with Playbetr.com?
Is it similar to one of Sportbet.io that has just been resolved?

On the positive note, it's good to know that the issue you has with sportsbet.io was resolved and concluded. Did you receive any official communication from them alongside the refunds?

Did Sportsbet ever post about this? All we have is the word of the OP that he wrote to the licence company and somehow that resulted in Sportsbet paying him. He did not elaborate more than that therefore we do not know if he received the initial deposits or the winnings and all we have here is what he is claiming.

As for the OP claiming to have another issue (with Playbetr.com) it remains to be seen if he will open a scam allegation against them.

LOL, I was very close to post something just like this yesterday, almost word-for-word with your first two sentences, but decided against posting it.


Yes, Steve posted something here (https://bitcointalk.org/index.php?topic=5450006.msg62143244#msg62143244), that he'll look into it as he's not quite agree with confiscating all the funds. Granted, it took several weeks to be cleared, that made me think (https://bitcointalk.org/index.php?topic=5450006.msg62241903#msg62241903) what he found must be in an agreement with the decision made by sportsbet's security team's verdict, thus his silence. I guess I was wrong and he just had a ton on his plates that he needed more time to personally attend to this case.

All in all, I'm glad this case is closed and SB once again prove that they took concern in their customer's complaints.

For OP, I am looking forward to your case with playbetr. Please made a separate topic with proper evidences, lock this thread and mark it as solved.

hello bitcointalk,

yeah i received my winnings and initial deposit both.They revert this decision after second time check.But I wrote to license company about this problem and they probably put some pressure or some miracle happened and they checked account again.

Thanks for everybody in this topic about trying to help about situation.Hope everybody will be lucky about their problems with sportsbet.

Some people in topic should realize that taking rightful earning from a site shouldnt be that hard , and not to look everybody as abuser is not a good attitude.