Bitcoin Forum

They asked me to send them the verification documents which i then sent them and since then my account hasn't been verified, all they say is that the player security team is looking into the matter but it is never solved, my whole crypto balance is stuck their which i cant use which frustates me because im dealing with real life consequences.

I have 10k frozen in my account.

https://i.gyazo.com/1938438f86d8aeb99f3d866e36ecdb66.png
https://i.gyazo.com/a4d7e3ef8428e388c9dc30b60b4a78bb.png

The best that you can do as a gambler is to get your account verified before you deposit anything at all. Many people have this issue of verification after they deposit money.

I do not always tell people about Cloudbet because they do not have active official account on this forum.

Keep messaging their customers care.

I have seen issues like this before that were later solved.

You can send PM to their account on this forum: https://bitcointalk.org/index.php?action=profile;u=154563
Official thread: https://bitcointalk.org/index.php?topic=333552.msg3578010#msg3578010
People always have similar complaint: https://bitcointalk.org/index.php?action=trust;u=154563

They seem to have abandoned their accounts here in bitcointalk, or currently does not have any representative present to help you with your case. Keep bugging the hell out of them in their customer support emails with followups, and hopefully they return your request or even update you with what's happening. They've not scammed people before albeit the neutral feedback on their profile, though if I were you, I would really feel worried about that funds stuck on a platform that is not visible nor active here in this forum.

just curious, is this the only conversation you've had with their support?

it's not the first time I've seen a casino take more than a week to verify KYC, sometimes it can even take a month before they respond or solve the issue. not sure what going on in your real life but I'd suggest lengthening your patience.

as Oshosondy has said, Cloudbet's Forum representative isn't active in the forum but I've sent them a PM anyway just in case.

Well, if you already reached their customer care and they replied and told you to be patient, I think you don't have much of an option other than to be patient and wait until you get verified, posting about this issue on the forum here wont make any different since cloudbet official representative on this forum stopped coming online since January this year , so there is clearly no one on this forum to help, if it had been time when the cloudbet and their team were active here, maybe they would have helped resolve your issue,

Right now, what I think you can do is, maybe search for them on twitter, try to see if they have a group chat on telegram, if you are lucky to find a chat, maybe they can help accelerate the verification process, outside of this, there is nothing you can other than to be patient.

What are the terms you were given to meet up with, are you sure you're not missing out any other requirements needed from what you were asked to give? also what are the response you received from the team from the documents submitted, how long have you been waiting and whe did they give to get back to you, the best thing to do is to completely comply with them or you risk your account being disabled for life.

Thanks you so much.

First off, let me just start this with an "I told you so". It's been established since time immemorial that you shouldn't use gambling site accounts as a repository for your funds, even if you're a high roller. Secondly, why would you not read the instructions/terms before logging in? It's been established that you'd have to undergo some form of KYC first and foremost before you deposit anything just to make sure that your funds won't get locked out.

Best thing to do right now is to actually just wait for them to resolve your issue, not sure if they have a dedicated thread in this forum that you can go to to make them aware of your issue, but for now, remember the above pointers and never gamble belligerently again.

I dont want to scare you but you should be ready to wait much longer than one week for security team checking.
Cloudbet is not typical scam casino but I know many examples of people being asked for verification that resulted in frozen accounts during security check.
Now they can examine history of all your sent transactions to look if there is anything suspicious.

For now maybe try to wait for more days but ask for updates regarding on your case since maybe it takes time for them to verify your case that's why you experience this delays. If you see them actively answering your inquiries regarding on your case then maybe all is fine. But if you see them ignoring you and 2 weeks it already take 2 weeks or more maybe its best to post a scam accusation thread and call them out about your issue.

Wow that's suck tbh, you just deposited 10k on them and they ask you for verification? Was this your first time? Well, they are legit and some or I should say most of gambling platform customer service aren't that great so you should deal with that and you totally need to wait nothing more. Just keep bothering by messaging them everyday I guess if you need that money badly.

I know someone who has a problem also in cloudbet which he's trying to withdraw money but they froze it. he submitted all his documents for KYC verification but after a month of waiting for update the account has been blocked without being able to access it.
I think they're taking the security of users account seriously as a precautionary measure against fraud. But don't worry once they verified it they will expedite your withdrawal process.

They should at least inform the reason for blocking the players so they can defend it and provide necessary documents to prove it.
Still the best solution here is to communicate with Cloudbet, if they still have no update then try to escalate this on their social media platform.
Too sad to experience this where you gamble on a KYC free site and yet, they will still ask you with this one if you are already winning and wants to get your money.

OP, I know how it feels for one to have his 10k stuck somewhere that you can't walk up to the place and talk to them in face to face to have a relief in the situation. You should be a bit patient with them as the customer care said and I think that after the verification is done,you will have your account unlock. Next time don't rush into depositing into any platform if you haven't complete their verification to avoid this same scenario. It is not to deposit that gives you access to the gambling site but your verification will give you full access to enjoy the platform.

I was wondering if your gambling account was created recently. Or has it been a long time but you have never used it for gambling and there has never been any deposit in your gambling account?

If that's all true, then it's only natural that the casino will ask you to verify everything before giving you that verification. Usually, the verification varies from one casino to another. It depends on the number of queues at the verification section so the team needs to ensure by checking in more detail. And if your account is new and you deposit $10k, it will ring the alarm from the casino so they ask you to do KYC. So be patient first, waiting for the check to finish.

you have been told that they need sometime  , or they cannot promise specific time so why not give them some time? because if you truly not violate any of their rules then your funds will be yours in the coming days.
and also cloudbet has this same issue back in the days but it is always resolved .
so try to have some patience since there are even longer cases in other casino that took more than weeks before being taken into resolve.

     -     I have read many similar to what happened to you mate, almost like that after they sent their documents they still didn't get what was supposed to be theirs. When that happens, you will be really stressed, especially since you expect a large amount of funds to be released from their platform.

But maybe the only thing you can do right now is to wait and be mean in sending a message to their customer suppport because if you stop you will still lose in the end

Why cloudbet though? I can't find their announcement thread on this forum, now it will be very hard for members on here to help you with anything, because if the casino is available on here we can drop messages in their ANn thread and peacefully wait for replies, this is why I don't like online casinos that have no account on this forum, it's because of days like this where something will go wrong with your deposits and withdrawal.

Now OP, the only option you have left is patience, you need to wait it out, and when the right time comes and they still haven't fix your problem you will then need to message them again, this is the max you can do, next time be picky and never send assets to any online casinos that you are still yet to pass it's verification.

I agree on this especially if you have high amount of balance to be deposit because casino frequently ask for KYC on high volume accounts. I remember that Cloudbet has a very bad reputation on verifying user account because there’s a case here before that Cloudbet ask a very peculiar way to verify account to the point that is very hard to follow like taking picture outside holding newspaper or something.

Doing KYC before will save time and hassle when withdrawing the balance since casino usually don’t have any reason to withhold the account unless it has some violation.

Thank you very much for your support and your advice, I will wait and let you know.

I do not understand why people deposit big amounts without getting themselves verified. It is always a good idea to get verified first and then gamble on a trusted exchange. I have seen such threads wherein users are waiting for their withdrawals because the verification process is taking time. These users are those who might have found a way to bluff the house and that is the reason they are treated like shits. In this case, OP might have been flagged by the internal security team and that is why his verification is taking time.

^ Exactly this.

Everyone should follow the advice of first verifying your account BEFORE you deposit any money into it. There are always risks with unverified accounts. Because they have not done the KYC procedure, they are treated all equally suspiciously even if they have done nothing wrong and have not gone against the terms and conditions of the online casino website.

And verification processes can take a very long time. Sometimes this is due to unusual account activity like using a VPN or making strange bets (like with an automated bot). But sometimes it takes long for no good reason.

It's a habit that everyone is always afraid that their identity will be misused by third parties and also hacked. That's why people prefer to play anonymously, so they don't trust the casino, so they don't want to verify from the start, but wonder why they trust the site. this and make a deposit, that alone looks strange to me why do they not trust identity matters on this platform why deposit they trust just like that

Even though cases like this happen very often, we don't know why the casino is processing for a long time, it could be that the account is marked as you think, so you need to do in-depth and manual verification, I'm also not a gambler at Cloudbet, so maybe waiting for their representative at this forum is for clarifying the problem to the OP, I'd love to get an update from the OP or from Cloudbet's side.

this is the cloudbet M.O. lol

they just stall till you lose your money on tilt from this issue.

Dont cancel your withdraw and spam them daily.

I cannot cancel my withdrawal as I no longer have access to my account.

I'm going to take my troubles patiently I think it's just long and they will validate my account by then finally I hope

That's what you can do for now, to wait and if you think your wait isn't moving on. Then give them a notification and ask for follow ups.

They'll be alerted when you keep on pinging them on how's the progress of your verification until they give a verdict whether to allow you to continue or just let your account forgotten and return back your deserved fund.

Possible that he thought that they won't ask for it and confident with that so he proceeded with huge funds.

Sorry for your experience with this casino. I have come to realize that most casino have third parties incorporated which does verification on their clients or registered members and i believe that was the reasons the delay for their response and this has been the complaints from many members who are experiencing similar issues with their various casinos. Most times, it takes up to some months before they reply their client and another thing is the volume of assets in question because no casino would want to release a huge amount of funds without proper verification if there are doubts about the identity of the member. I blame the casino for not responding to you and updating you when you would get their feedback as to the result of your verification. I will advise you to be patient with them or you contact their representative as proffered bu members here.

Keep us updated. Casinos shouldn't take more than 2 weeks to process a simple verification, as long as you provide every document in the right format.
I keep saying this as I've been working in support for some time: a single verification usually takes a worker 10-20 minutes to verify. I'm talking at a situation where there's a number of pictures/scans, including a proof of residence, a document with a picture and a selfie. The only reason to delay that (if you're a legit company) is if you have a lot of requests and little staff, but it should never take more than a week.

I will keep you informed of the evolution of the situation.

^ Number one question is why you are rushing to deposit your account even if it is not yet verified.
As a gambler, it is important to ensure that you are taking the right steps to protect your interests. One of the best practices you can adopt is to have your account verified before making any deposits. This precaution can help you avoid the common pitfall of facing verification issues after you have already deposited funds. By verifying your account beforehand, you will streamline the process and enjoy a smoother experience overall. Remember, proactive measures can go a long way in enhancing your gambling journey. So good luck, I have you have a better experience for your next update and give it back to you your fund.

Problem resolved thanks you all for you advice

https://i.gyazo.com/64b6e6fd3969f1454fd2833f6b1bd8bc.png

because it is less hassle and who wouldn't want to gamble anonymously? verifying your account before depositing any money on the account removes the kind of issue OP experienced, a lot of gamblers still want to gamble on gambling sites without their identity being known because they want to remain anonymous as much as possible. anyway, yeah, if a gambler wants a smoother experience and doesn't want to experience what the OP experience, it would be better for them to verify their account first before depositing any money and gamble.

thanks for updating and I am glad your issue got resolved.

It's great to hear that your issue is resolved, and now I don't think that there is need of anymore discussion in this thread. I suggest you to lock the thread as it would be helpful for the forum, and also for that site which stuck your verification because the issue is solved and that's why the thread should be locked.

It appears that posting in the forum can indeed expedite the process. I'm glad to hear that you were able to recover your funds. Once more, Cloudbet has demonstrated its legitimacy as a gambling site by effectively addressing any complaints that have been raised on the forum. As of now, the account (https://bitcointalk.org/index.php?action=profile;u=154563) is still clean.

Good to hear that your problem has been solved now and I hope you do your KYC prior to depositing a significant amount. Such issues won't happen if you win big next time. Since your problem has been resolved please go ahead and lock this thread. If you do it then spamming won't happen on this thread and it will help the boards. Otherwise users will keep on replying to this thread without any reason.

Cloudbet forum account is not active since January so it’s very hard to determine whether his issue was resolved because of this thread or his waiting is already the exact time frame for cloudbet to resolve the issue.

I think this thread can only serve as a warning and at the same time hope for anyone that encounter same issue to cloudbet to just be patient on waiting and keep updating the support about their issue. Cloudbet preferred to answer all their issue through there platform btw.

Even if the account is no longer active, it's likely that they comprehend the repercussions of having their account associated with an unresolved scam accusation. I recall that they used to promote themselves on the forum, either through signature campaigns or directly through the forum ads. Considering the effort and resources they invested in building their reputation, I doubt they would simply disregard that and waste their past efforts. So I'm sure they are still monitoring threads involving their company, specially complaints.