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Bitcoin => Bitcoin Technical Support => Topic started by: netsurfer802 on August 23, 2023, 09:08:12 PM



Title: Can't see received BTC
Post by: netsurfer802 on August 23, 2023, 09:08:12 PM

S Crivello <scrivello37@gmail.com>
Attachments
Tue, Aug 22, 2:44 PM (1 day ago)
to hello

To Whom It May Concern:

I had initiated a balance transfer of all of my BTC from blockfi.com
to an Electrum Wallet address a couple of days ago.

Now I don't see any balance.  I had initiated a transfer of thousands
of dollars.

How can I see this and access this BTC?!

Attached are screenshot/s.  (The 2nd screenshot shows what went
through to transfer the BTC from.  There was about a thousand dollars
in BTC there before initiating the transfer to Electrum

Where is it??

Please click on the links below to see screenshots.

https://drive.google.com/file/d/1Z6krA3U_E87MCCwn4hvbIvSiING1x4gv/view?usp=drive_link

https://drive.google.com/file/d/1uCwQJ-ugK-5bnLqSXJVyOd8lHQjzbsaW/view?usp=drive_link


Title: Re: Can't see received BTC
Post by: Charles-Tim on August 23, 2023, 09:18:19 PM
You transfer bitcoin from blockfi to Electrum, but you have not seen it.

Using the transaction id on blockchain explore to trace the transaction. Check if the transaction is sent to your Electrum bitcoin address or not. You can copy the bitcoin address on the explorer. On Electrum console, use this command:

Code:
ismine("input your bitcoin address")

If it display true, the address is yours.

Let us know if the address is yours or not.


Title: Re: Can't see received BTC
Post by: jrrsparkles on August 23, 2023, 09:21:00 PM
As per the second Image, your BTC balance of $754 is still in their portfolio but doesn't show up for withdrawal which means you already requested for withdrawal but the request is yet to be processed.


Title: Re: Can't see received BTC
Post by: hosseinimr93 on August 23, 2023, 09:41:17 PM
As per the second Image, your BTC balance of $754 is still in their portfolio but doesn't show up for withdrawal which means you already requested for withdrawal but the request is yet to be processed.
This can be the case and the other possibility is that OP has an open order.

OP, I haven't ever used the service in question, but it should display your withdrawals history and pending withdrawals somewhere. Check if you see any withdrawal. If you see a pending withdrawal that hasn't been processed yet, check if there's any message saying why it has not been processed and if there's no message, you should ask their support.


Title: Re: Can't see received BTC
Post by: khaled0111 on August 23, 2023, 10:48:57 PM
Not sure if it's only me but I can't access those image files. I'll appreciate it if anyone can upload them to a proper image hoster and post the links here.
OP, when dealing with bitcoin, you don't need screenshots. All you need is transactions ID. With the transaction I'd we can see the sender, the recipient and the sent amount. Did the service (block.fi) give you a transaction ID after your withdrawal has been processed?


Title: Re: Can't see received BTC
Post by: Charles-Tim on August 23, 2023, 10:56:49 PM
Not sure if it's only me but I can't access those image files. I'll appreciate it if anyone will upload them to a proper image holster and post the links here.
These are the images:

https://talkimg.com/images/2023/08/23/Mv3cH.jpeg

https://talkimg.com/images/2023/08/23/Mvkqg.jpeg


OP, when dealing with bitcoin, you don't need screenshots. All you need is transactions ID. With the teansaction I'd we can see the sender, the recipient and the sent amount. Did the service (block.fi) give you a transaction ID after your withdrawal has been processed?
The OP mentioned thousands of dollars in BTC. But also mentioned that he withdrew all BTC. Kinda confusing. According to the second image, likely the BTC is still not yet withdrawn successfully on Blockfi. But the reason I do not know.


Title: Re: Can't see received BTC
Post by: LoyceV on August 24, 2023, 05:35:12 AM
Why post your email here?
You're dealing with a centralized website, so you'll need to contact them.


Title: Re: Can't see received BTC
Post by: nc50lc on August 24, 2023, 06:38:11 AM
How can I see this and access this BTC?!
Wasn't BlockFi already bankrupt?
I've checked the content of the FAQ link in the second screenshot and it seems their withdrawal process requires more than just an address.
Read the contents here: https://blockfi.com/wallet-withdrawal-faqs (https://blockfi.com/wallet-withdrawal-faqs#:~:text=What%20steps%20do%20clients%20need%20to%20take%20to%20facilitate%20a%20withdrawal%3F)
If you haven't' completed the identity verification emailed to you, that must be the reason why they still haven't processed your withdrawal.

As for Electrum, enable Electrum's 'Addresses' tab in them menu: "View->Show Addresses", then open it.
See if the address that you've used to withdraw is in the list (check every characters);
If so, your bitcoins will be received by Electrum once BlockFi initiated the withdrawal.