Bitcoin Forum

Hey my country people, I see this in my email today and I say make drop am here make everyone see am so make everyone know sae something like that dey Happened for there, today I come received one email and im come tok sae Ramitano e dey under maintenance so those people wey dey use  am e no go fit deposit and withdraw bitcoin so with that your coins go fit frozen for di main time but dem go later unfreeze the coins for you.

And you can only withdraw from Binance Smart Chain and that is the alternative given to those who want to withdraw from Remitano now. So all those people who want to deposit BTC to Remitano now should suspend their plans now because you fit enter gbege like this in the site. See weti dem tok in the below 👇.
https://www.talkimg.com/images/2023/08/24/MVNR9.png
https://www.talkimg.com/images/2023/08/24/MVTE8.png
So for now make una suspend all transactions in Ramitano to avoid wahala. And be like say na the first time wey I dey experience this matter for Remitano be this. Since when I used am I never experienced this kind this. And one thing we have to know be sae, "No be you key, no be your Coins". Remitano na centralized exchange platform, so weti I go advise be say, if you have coins there use the alternative mean to transfer your coin in sharp and relax your mind before you come here di tori wey e no go sweet for belle. Nai I saw make I come yan una for this one here.

Please if person don dropped this kind tok for here in di local board wey I no know, please call my attention so I go shapally, lock dis one and make comments in the other thread. ✌️

How many coins is Remitano supporting now? The last time I used it few years ago, it was supporting just few coins and there was nothing like margin trading and derivative market.

I expect people to just use it to exchange to naira and nothing more. It is good to get an address directly from the exchange (or wallet) anytime you want to receive coins and which should be from receive or deposit page directly.

@Mate2237
Nice for bringing this up here on Nigeria local board.

This is another example of not your key not you coin.

Thanks for warning. Now I will use another method

My brother na God help me today say na blue wallet I use transfer Bitcoin to my remittance account in my attempt to convert some Bitcoin to naira,  na after I already send the transaction it was then I saw the email regarding the bitcoin wallet maintenance,  thank God say na low fee I use take broadcast the transaction,  so no miner has picked it yet,  that was how I was able to cancel the transactions and my Bitcoin was returned to my wallet.

I have not heard of wallet maintenance from Remitano before,  but since it is a centralized exchange where you don't own the keys to the wallet so your coins are not yours to control so to avoid such situations everyone needs to stay away from Remitano for now until when things normalize.

This one go only affects those wey dey always use that exchange na like this me no know how e dey work or operates so e go dey bad say we hear any bad record from our people wey dey here, so e go better them avoid to than to enter story that touches the heart.
I know say una dey try for this place because e no easy at all for una to hustle is come be like say na one exchange come hold una funds.

I no too sabi all dis exchanges sef, na my first time be dis wey I dey hear about am sef. The ones wey I dey mostly conversant with na Binance and KuCoin. Na the two of dem I know say I don ever engage with before and I no sure whether i don experience something like dis before from dem since I start dey use dem. It’s good updates like dis are dropping here in the local board to draw the attention of users that use such exchanges to avoid losing their funds. Nothing pain pass losing money wey you work for to an exchange wey no know how you take hustle get that money oo. The worst of it all go come be say dem no go too value you wey get small money inside than people wey get large money when them come to compensate people for their loss.

No be lie shah, I dey do some run around with this exchange and e happen say, na so. I send coins to them through an old address and the the coin con dey locked. E turn out say, them get some kind maintenance issue going on with there bitcoin deposit and withdrawal.
The bad part be say, these guys no pre inform there customers of any possible upgrade although, them make there deposit icon for address request dey unclickable.
This na there way to make deposit impossible at your end but, if you already had an address bookmarked somewhere, you fit send and them go lock am.
For now, you need to avoid bitcoin deposit on Remitano else, you might be sorry at the end. Other coins dey okay shah. Where matter Dey be say, the demand on altcoins no too sure and the bid price no dey pump like that of bitcoin.

Thank you mate for bringing this to the attention of the local board because dis one na Nigerian exchange and e really concern us. Di last time wey Bitcoin get deposit congestion palava na general issue wey concern every trading platform all around di globe but dis one na only Remitano dey experience dis issue and I just hope all is well. Sometimes, exchanges no dey support deposit and withdrawal of a particular coin for one reason or di oda, but di most obvious reasons na wen dem dey do maintenance. So make we just hope say nothing dey happen and very soon dem go enable deposit & withdrawal function.

I no go lie for you, for you to get Merit go hard. I come see sae, you have 112 activity without Merit, I come dey wonder why, I come go check your post history from 1-6 omen, your post history e poor die. E go hard for you to get merit. And weti I go advise you be sae make you try please try to improve on you quality. At least when you dey write, increase di lines to like 10 or 20 lines and make sure sae you are on point with the subject matter under discussion.

If anyone have coins for exchange make you make plan to move out now. This matter now no be only Ramitano but also others because we no know which one go be the next,and assuming you have enough coins in the exchange and na there you dey collect small small dey do your things and suddenly dem come go under maintenance, chaii di matter go pain person. Move your Coins now.

Trust no de this game again because everybody they try take advantage of everybody wey lose guard.

E no dey always de easy if exchanges go with our money, but this one na alarm for some of us wey still they keep money for exchange wallets especially exchanges wey never they reputable world wide, I no de even use Ramitano for p2p self because I no even trust them from day one because them no get plenty coins, na electrum wallet I de use and if I wan cash out fiat I de send my coin go kucoin then run my p2p and move on.

"Not your keys, not you coin" make we always they very careful with exchanges we use.

I beg anybody wey think say exchanges na where him fit keep him coins or dey use receive him weekly signature campaign pay,I beg make una stop am o. Nobody no wetin fit happen next and to which exchange. This one wey remittano don say them dey do maintenance and them no pre inform  any of their users,I hope say no be exist plan them dey on so. Binance and kucoin no still dey free from attack so make we use our noncustodial wallet receive and safe our bitcoin. The small charge for transaction fee from your wallet to exchange no go kill you. Prevention is better than cure,we see wetin Patricia do wey them convert customers BTC to PKT. ;D

The maintainance matter for remitano na absolutely nothing to worry about, Ive been a  very active user of Remitano since 2016, so I personally know when issue pass sit down look, the current maintainance announced na only bitcoin main network na im the matter affect, any body wey get bitcoin for the exchange can still withdraw their bitcoin through binance smart chain network, since yesterday, abi a day before yesterday wey they make this announcement, I don send and receive plenty coins, send and receive naira through the exchange, my total transaction for the exchange just between that a day before yesterday and yesterday don pass 1 million naira self, and every thing go successfully without any issues..

The maintainance na only bitcoin network e affect, any body can still trade other coins peacefully, this na nothing to panic about, every exchange dey do this kind maintainance from time to time, even binance wey every body dey use, dey do maintenance from time to time.

Senior man, i like your faith for Remitano, e de assuring as you believe say maintainance na normal thing, and after sometime e go be business as usual for dem crypto matter, again with dem track record, I
follow you believe say e go be as you talk. Aldo fear na normal thing for dis kind matter, because no matter how reliable wey di exchange be, im still de centralized. Sodiafo anything can happen, including freezing your coins for a very long period of time, wey fit no de convenient or di exchange fit even fold up. Dat na why if your bitcoin, no de for your none custodial wallet, you no get power over am.

Na correct yarn you yarn so , my comment no mean say make any body get faith on Remitano or any other centralized exchange , me just the talk my own personally experience, i understand say the way or high rate way centralized exchanges take the fold up this days don make every body dey fear , where by any small maintenance, people go begin dey panic, I personally understand the fear , to but we should have gats to understand say Remitano no announce say they don disable withdrawal of other coins , na only Bitcoin na disable withdrawal, and the disabled withdrawal na for only Bitcoin main network, any body wey get Bitcoin for the exchange for still withdraw through binance smart chain to binance exercise, then withdraw am again through Bitcoin main network to your personal wallet , na only withdrawal fee e go cost you ..

And besides, any body wey never dey ready to sell a coin , he or she leave the coin inside centralized exchange , na OYO be that person name .

But dem know say bitcoin nai be the konkon so if dem want to disable am dem suppose alert users on time so dat users go dey prepare against am. And because of di awareness dey have given to customers, customers sef go know say something like that wan happen in Ramitano so dem go dey conscious but dis one wey dey just come nd disabled di coin before sending notification to users e no make sense. Abi dem want make people send coins to their Ramitano accounts first and dem go lock di coins and wen di customers can not withdraw di money den dem come send messages say, their site e dey under maintenance.

Omen di mata e no clear for my eye oo. And we no fit do anything, those people wey their coins e don stock their now dey wait for dem to reopen. Make we no keep coins for central exchange platforms because their ways e no dey pure.

I understand diz point.. nah why eh dy always dy advisable for person to no save address for anywhere especially as wen the address come from exchange bcuz of this kind of mata, nah only few exchange they remember to send warning msg to people and those ones way they also send nah only few people too they always go check their email everytime to see update, nah only when dem wan use the exchange do something and eh require dem code dem for access the mail, some exchange nah when u wan deposit with the address u go see the warning for the body with color way u fit notice say nah danger, as this people warn like diz with mail good but as some people fit still dy notice why some people no go take, I know say SMS they charge if not I for also advice make them they add sms as part of Watin dem fit carry send warning notification as people go receive am faster their since nah centralized exchange dem go get people number too nah.

diz kind place dem nah just means to carry convert dollar to naira and any coin way u feel way u wan change no be Watin person suppose they even use every time make them no go see money way go big pass their head one day kukuma twama.

Them inform their users via email nah abi you no see your own?
I just get that hope say before this week enter the middle every wahala go don set for users to use.
Make man money no go hang for bush oh.

Remitano support more than 30+ coins now. There is no need to spread FUD; it is simply a routine maintenance procedure, and all customers were properly informed. I've had my coin locked since yesterday; as usual, I didn't open up my app before transferring the coin; instead, I sent it from one of my wallets because my Remitano BTC address is already bookmarked there and noticed that my coin was locked. It was my fault, but I'm not sure how long the maintenance will last; it's been three days already.

Not your key, not your coins but we can't do without CEX. Decentralized exchange are not perfect either.


It was duly communicated to every customer and on their official pages too.

Advising people not to leave coins on exchanges but to transfer it from a noncustodial wallet to exchanges and exchange it to naira immediately is not a way of spreading FUD. It is a way of not depending on centralized exchanges to hold your coins for you. Not your key not your coins.

Some of the reasons some people can leave some amount on exchanges is because they use the coins in margin trading or to be used for leverage trading in derivative market. Is Remitano having margin and future trading? Trade with the amount you can afford to lose is like keep the amount that you can afford to lose on exchanges.

Three days already? Then is this not FUD? I will not be surprised if there is a breaking news that Remitano has been hacked.

You can do without centralized exchanges if you want to.

The site support is already locked, other coins deposit and withdrawal are still open, but my concern is why has this taken this long when the BTC network is not even congested, and why allowed withdrawal and deposit on only the BSC network, and the negative comments on their social platform aren't helping either. This is not good for their reputation, and if they return successful, they will most certainly lose customers, beginning with me.


Most fo the DEX are full of scam tokens and duplicate assets. They are not newbies friendly. They are not up there yet.

If you do not mind about KYC, Binance, OKX, Kucoin Bybits and Huobi are good.

But I will not advice you not to use Remitano anymore if you are not a trader. My advice is to never leave your coins on exchanges, get your deposit address on the exchange anytime you want to deposit and send only the coins that you want to exchange to naira.

Although, if I am in your shoe, I will no longer use the exchange again and move to reliable ones. But the reason for my first advice (which may not be valid) is that any exchange can disappoint you at anytime which is what I want to point out. But if it is me, I will not use such exchange anymore. Maybe they are going backrupt. Who knows.

Among all the decentralized exchanges I have experience about, only Bisq which is the most recommended has been not newbie friendly. It is even no more compatible with the laptop that I am using (somehow old laptop now). It only has desktop app and it has some other reasons newbies that is expecting crypto to naira may not want to use it. Although I will recommend it for people that want privacy.

The rest like Hodlhodl and Agoradesk are easy to use. I am wondering that no bitcoin buyer ads yet on Agoradesk, although I can see some bitcoin sellers.

The disadvantages that I noticed about decentralized exchanges are just two, which are low trading volume and price manipulation. If a traders can be able to avoid other scam on centralized exchanges, they can be able to avoid scam on decentralized exchanges as well.

Can you believe this type of scam can also exist on centralized exchanges? Be careful with your identity documents and KYC (https://bitcointalk.org/index.php?topic=5464208.msg62734243#msg62734243)

We just have to be careful and also people should not have rest of mind because they think that they are trading on centralized exchanges and they will not be scam. Anyone can be scammed. Even as banks are, some scammers and hackers are still able to scam people or hack their bank account and withdrawal money.

Even on centralized exchanges, someone can still be scammed if the person is not careful and avoid scam.

I have completely KYCed accounts with all of the above exchanges, but I usually use Remitano for rapid swaps of my side hustle cryptocurrency payments, and I've never had a problem with them in the two years I've been using it.

Na only $40 dey locked for Remitano so... No big deal.


This is where I draw the line, we are not ready for DEX yet, adoption is low, and convincing anyone to start using it will take some time. Nobody likes to open a trade and have to wait more than an hour for it to be executed owing to low trading volume

I noticed the Remitao issue sometime last week. Honestly, I was a very disappointed because they are my go to app for a very quick crypto to naira swap. Their UI/UX is user friendly and easy to use. Although sometimes I experience the have freezing aside this they have been running smoothly until last week.

It is true that not your keys, not your coins. I do not expect that any user here would have their coins saved in a platform as Remitano or any other CEX. For Nigerians, these platforms either represents where we quickly do our P2P, trading/arbitrage, receiving crypto. Nothing more.

I can't tell if whatever issue they had last week is a sign of the intending doom that will happen on their platforms or not. But what I know is that have more than one options for situations like these.

Now weti dey Happen for Ramitano go straighten and also wakened everyone now. Because since last year nai this popular statement was trending "not your key, not your Coins". Make everyone keeps their coins for open source wallet and not in exchange wallets. You can only send di unit of bitcoin wey u want sell and send am go to di exchange and sell dem instant and leave di app and any time u want do you go there and sell and dat is di best way to do am now.

Locking the support service is the highest bad thing they have done. Anyhow sef dem for no lock day one because customers go dey get information from there to have confidence but now just.like all hope are lost. From what is happening and the duration of the maintenance, I don dey suspect them like this oo. Abi na exit scam dem wan do? And if DEX is also scamming people then nowhere is safe again oo. Na god go help us.

That is the reason for the ads. If you like the ad of the buyer/seller rate, click on it and proceed with the person that created the ads. The person will also be notified and know that someone wants to buy or sell bitcoin. But if no ads, that could be a problem which is what you are implying.

If the people that created Babylon Solutions Limited are known, it can not be an exit scam. But I do not know much about it. What I am just thinking is that people will be thinking already that Remitano has been hacked.

Update from Remitano:


Bitcoin deposit and withdrawal have no yet been reopened, but would be reopened soon according to the email. Old bitcoin deposit address is no longer valid, Remitano users will have to create new bitcoin address on their Remitano account through the app.

Let us hope Remitano bitcoin wallet has not been hacked. Or were Remitano users notified some weeks or months ago before the maintenance?

Let us always know that if it is not your key, it is not your coin.

Even if there are selling ads, nothing will change if the site's buying or trading volume is low. Have you ever tried to sell a coin on an exchange with a low trading volume? I have, and it stinks; the previous one took me about 5 days to complete. Most traders still choose to trade on CEX due to the low trading volume on DEX.


All of these maintenance delays for a change in deposit BTC address? I checked blockexplorer and my coin was transferred to another BTC wallet, not only for me but for everyone who deposited during that time period, and I'm hoping the new address is mine. I've experienced similar experiences in the past. My first bitcoin address on this forum was changed last year and I didn't notice until I sent some BTC to that exchange because there was a coin I needed to buy, then I contacted support with my trnx ID and got my BTC deposited into my new address, so Remitano has no excuse not to return those already transferred BTC to the owners because they still have access to those old addresses.

Maintenance is finished and those coins deposited on the BTC network during the maintenance period are lost

And my fucking BTC is locked
Who have the key?
How person fit get em BTC back na?
Person pikin salary don enter bush😅😅

Finally Ramitano is unlocking the bitcoin that were locked for some weeks ago. And they are asking everyone who is using Ramitano to change the former address to a new one. That is they are to generate new address because the old address has expired. According to them failure to do so might led to lost of coins. So if you are a user of Ramitano please go and update your BTC address and change it to a new one before you send coins to the exchange .
This is the email that was sent to me today. It is better we follow up their instructions to have a good and smooth running exchange with them. Ramitano was not a bad exchange, I have been using Ramitano since late last year till the recent incident. Though I don't trust any exchange but I believe this one that they are back, they will do well.

Don't keep your coins in Ramitano or any exchange, transfer to the exchange when you want to use them. Take a precaution before it too late.

I was just about to update this here right now as I got the same mail too today, but the Op seems to be very active in keeping the thread updated.

As regards the change of address, I think most exchanges are doing this now; maybe there is a need to change addresses to increase security or for any other reason that's best known to them. I don't know how Remitano operates now, but back then, when I made use of it, they usually sent a one-time log-in link to the user's private email. This means that, like this, I think most people will need to save their address in order to save themselves the stress of logging in and getting an address, which is also not the best option.

It's best advised for people to always generate an address on every deposit that they want to make into an exchange account. Thanks for the warning, Mate, as this will mean a lot to many of those who don't visit their mail often to get any updates.

If this is true, this is nothing more than a scam. Not your key not your coin.

Yes. It is best to go to the exchange to copy the address or make use of QR code than to backup the address somewhere, this is Remitano's address, not yours, not mine, not ours.

Exactly what I taught, as they still have access to those wallets and still credit users with any deposit wrongly made to the old address, it won't auto-reflect as before since the address has been changed, but they can still manually add that to users accounts if they are being contacted, unless they want to use this as a means of cornering users funds.

I think with the statement quoted already clears that intension because with what am seeing I can presume that they will definitely corner these user funds if the user actually made deposit to the expired address. But if they can actually do something about the coins sent to these addresses then making a vivid statement that they cant is obviously not the best way to go about it because it obviously sends a wrong message.

I will not say anything yet because I am sensing a scam move in the exchange now. I don't think changing of old address is good ideal. Because at the first there was no need to change those addressees because they public address and not private keys so what is the need of changing the address. Since when I have been using Electrum address, I have not changed any address. What Charles-Tim is saying the truth. " Not your key, not your Coins",  avoid keeping coins in that exchange. Stay away from them but you can use them. And now if a friend still that old address without my notice he send coins that address and from what they are saying the funds is gone. That is pure scam. They supposed have alternative way to solve such issue because they can't just changed address like. They should change it gradually. Immediate changing of the address will make some people loss coins.

If only I knew that a thread such as this existed about Remitano upgrade, I'm sure it would have save me the stress of sending my fund to the old Remitano BTC wallet address, as I was later told after sending my 0.002 BTC that the upgrade affected all the coins, and they were all given each a new wallet addresses, which until this moment I have been chatting with customer support and yet to have my fund unlocked, as tonight is just my first time coming across this thread, since I hardly visited the local board throughout this week, and here I am paying it with my locked BTC on Remitano exchange simply because I got this information very late.

https://talkimg.com/images/2023/08/31/Me8iI.jpeg

The story has changed, the locked coins has been refunded and the system is back to running again. Got my locked BTC back to my new BTC address Im glad they choose to keep their reputation and service to millions of Nigerians over some coins. I have traded out my balance. they earned back their trust.



You will get back your coin just proceed to creating your new BTC address so the system can unlock your coins to the new generated address, if you haven't take such step then you are wasting your time writing to support.

Thank God say reminato Dem try choose to do the right thing oo if not a lot of people for don enta big gbese because even as the warning dey always come for the forum CEX Dem no be exactly where for like keep their coins but many people still dey use am regardless as them too na very big exchange for the global market and only God no watin this shutdown for even cause for the market or na for only Nigerian customer nai this their issue affect?

I have just gotten my 0.002BTC unlocked back on Remitano, because I thought since I brought the complaint here, it will be wise of me to come inform you guys that issue have been resolved 100%. And what I did was that I chatted with the customer support team, laid my complaint, and was asked to wait 48 hours, which I got the BTC unlocked the next day, which was still faster than the stipulated time frame of 48hrs, and I got it unlock even before the 48 hours (2 days), considering the fact how much they value/respect customer''s satisfaction, and making me love the platform the more, ever since I started using Remitano to convert BTC into Fiat for urgent needs.

A news came to me in my inbox and says that they have delisted BUSD and if you have coins in the BUSD the users should changed it to USDT and what I will also say is that users of Remitano use obey the Information and changes everything to the USDT wallet. If anyone has BUSD change it to USDT. This is the latest news. Before with exchange.

Yeah I made same mistake by sending BTC to my old wallet some days back and I got the email that the deposit was locked and I should contact support for it release and upon chasing them up,  the give me the break down of time frame of how the deposits will be release.

I think Remitano have done really well by placing the customer interest as highest priority,  by so doing their really build a lot of trust in the process because when I made the mistake all my thoughts was that I have lost the Bitcoin,  but the my hope was reawaken by the respond from the support and afterward my bitcoin was release.

But mind you,  you have different release time schedule for various degrees of deposits,  e.g first time deposits,  2 days waiting period before coin release,  2nd deposit will attract a 5 days waiting period,  etc.

Good move, it was announced few weeks ago that Binance will not longer mint BUSD and that all customers should convert their BUSD to the newly endorsed stablecoin FDUSD or others.

Binance and other exchanges will also delist BUSD soon.

Paxos stopped minting BUSD (https://paxos.com/2023/02/13/paxos-will-halt-minting-new-busd-tokens/), Binance have also stopped supporting the stable coin (https://www.binance.com/en/support/announcement/binance-encourages-users-to-convert-busd-to-other-stablecoins-prior-to-february-2024-d392843e81fd4bc3a5f7e219aa01f34d), and people hodling BUSD have been advised to convert their BUSD to another coin before February next year. This was posted some days ago in this board:
https://bitcointalk.org/index.php?topic=5465266.msg62778023#msg62778023

Remitano has now also delisted BUSD, and this will continue for every exchange that lists the stable coin, if you are hodling it, convert it to Bitcoin or another stable coins if you want to keep the funds in a stable coin.

This is what I got from Remitano in my email box. It is not a news that the exchange has been facing so e challenges for the past few weeks and here again. Another maintenance. This is a serious warning to those like me who are using Remitano to avoid keeping coins in the exchange because this one they are always on maintanance, they might go under maintenance for weeks and refused to come back then your coins will be gone so avoid keeping coins in exchange. See below what Remitano has said again.

Lately, Remitano don dey turn watin person no dey understand. The rate at which them dey come up with these maintenance this and that dey very disturbing and unsatisfying plus, you dey at risk of loosing your coin should you not be informed in time and you transact within this period. The only thing you go see from them be say, them go just put out a statement on the development and possible consequence and just like that, them don end am.
E no just sure for them this period and if you dey conduct business with them, e dey best you better visit there site first before you even initiate any transaction. Them dey like put info on dashboard so, you got get tips way you no notice on your mail.
No neglect exchanges and try dey use this same approach with other exchanges so, you no go sorry for yourself.

Remitano os one of the popular cryptocurrencies exchange we have in Nigeria today with a long track record of I industry performance since years now,  but indeed the recent activities on the exchange have called for so many worries most especially when we are not giving prior notice of a planned systems maintenance and possibly to avoid using such service for the time being.

Unlike my traditional banks that give almost 24 hours' notice before they carry out any maintenance,  this is the most appropriate practice,  unlike what we getting from exchanges such as Remitano who just get us noticed only when they are in the middle of the maintenance which could lead to user not being aware of such activities I the exchange.