Bitcoin Forum

I had some bitcoin at https://wallet.bitamp.com/#/login.html
I used tor to login and the balance is zero, my money is not there and transaction history show no outgoing payments.

I think this would work really well and would get the right attention if you move this post in Scam Accusations, also get the screenshots and make sure that you get all the necessary screenshots too, not just any screenshots. Use Talkimg.com to upload your screenshots and paste the code here to the forum. To move this topic, click or tap the Move Topic at the bottom left of your phone and you're good to go. If you can also do it, file a police report or any report to the authorities that might be able to help you in this problem, this should be something that needs to be dealt with the help of the law.

Do you always access you wallet through For it tried it for the first time?
Check your address on a block explorer first to see the total balance and any outgoing transaction.

Going forward you should use a more reputable wallet to hold your bitcoins, like electrum.

for that account yes


How do I do that? Have you heard of anyone been scammed by bitamp before?

They have an ANN thread on this forum Bitamp Bitcoin Web Wallet - Send & Receive Bitcoin Instantly! (https://bitcointalk.org/index.php?topic=5254736.0). Looking at their feedback, they haven't scammed anyone, so I wouldn't directly assume the lost of your coins are because of them.

You need to elaborate more, when you create the wallet, how much you have, show the address you previously use, did you enable 2FA, etc etc because there's a chance if your wallet might be compromised.

AFAIK Bitamp is a non custodial wallet, so try to import the seed phrase to other wallet, check the history.

I didn't use 2fa. If you could direct on to see if any money has gone out of the account (bitcoin address) that would suffice? Where do I go to see if anything has gone out from my address? History is empty in transaction history in bitamp.I am referring to mempool or tracking the blockchain activity for this address.

Please show us your addresses that stored some bitcoins of yours. Without any address, your accusation is non sense.

You can log in it with Tor or without Tor, it's not big problem.

You could create many wallets in the past and some of them could be empty wallets.

It does not make sense as a valid accusation against Bitamp wallet team if you suddenly remembered about your wallets created long time ago, and now tried to access them, empty wallets, and want to see bitcoin inside.

If their team stole your bitcoins, there are proof on-chain and you can check it with Bitcoin block explorers.

List of useful Bitcoin block explorers (https://bitcointalk.org/index.php?topic=5197909.0)

Bitamp is a self custodial wallet, and if you restored your wallet with the correct seed phrase, you should see your balance, and if you have been attacked, you should also see an outgoing tx. Is it possible to extend your seed phrase with a passphrase with this wallet? Did you do anything like that?

You can check your address on a blockchain explorer to check its history.

It seems though that the OP has reached out to bitamp already and posted it in their official ANN thread.

However, their official rep in this community is no longer active, so it's hard to say whether the OP can get a response from them or not. So to the OP, just expect the worst, just saying. And as what others said, maybe you can post your address here so that we can trace if it has been moved out or not.

Really difficult to have this kind of problem, using a service with an inactive support, that's got to be the most frustrating thing to happen to someone and I assume that Bitamp is a fine wallet to use since it's a self-custodial wallet albeit the question of closed or open source is still on the air but I digress, is there any other way to contact them other than in their forum ANN thread? I'm sure that they've got a website to which you can talk to a customer support or maybe even to the developers. My advise to OP, try and get all the legal ways to contact Bitammp, the forum is just one way of communicating to them, I hope you find the reason for the bitcoin being gone.

I've never used this kind of wallet before, so i don't know if its a custodial or non custodial wallet, but either of the two, you can always track the record of transaction on your wallet address on the block explorer in other for you to see when and which address receive your fund, except you're not importing the exact wallet that has the funds in it, its rare that you just wake up and your assets disappeared except if someone share the same login details or keys with you, in which the record on transaction history should be there. 

Considering that Bitamp is a web wallet, the risk of being compromised is greater. However, this is not a conclusion until you see the history of incoming and outgoing transactions through explorer as several members said above. Bitamp gives users too many receiving and change addresses, you have to remember which address you received your bitcoins at.

you can import bitamp wallet seed into electrum and if wallet was empty without any outgoing payments, then use https://iancoleman.io/bip39/ to extract the private key of bitcoin addresses with balance.

Do you have the seed phrase of your wallet? As far as I know, Bitamp is not a custodial service but a client-side, open-source Bitcoin wallet with a web interface. You should be able to import your seed into another type of wallet software and check your balance and transactions. It would be highly unlikely that they stole your coins, unless your wallet was compromised in some other way. For example, you may have accidentally stumbled upon a phishing site. Have you contacted their customer support yet?

I remember one time, bitamp was significantly behind the latest block mined so I'd check that first, perhaps when you logged in, it was the case? because It's a bit odd that there is no single transaction in your history. I would also check if I'm on the correct derivation path -- do you at least remember what address type did you use? what letter does it start?

Anyhoo, I hope you did not store much money on this wallet because it's web plus you have to enter your seed/private key every time you log in which I don't consider secure especially if you intent to login couple of times.

a seed is used to login and that's it, if by extension you mean additional word added to the seed then I wouldn't have been able to login

What usually happens under those circumstances?

I remember the receiving address  and it matches the one on bitamp just no history there.

Have you checked your address on a reputable blockchain explorer?  Can you see your transaction there?
Do you mind sharing the address publicly so we can check where your coins ended up?
Have you contacted their customer support yet?

Your balance and history won't be displayed to the latest state.
I was just thinking about another possibility. When was the last time you saw your balance with the correct amount on Bitamp? Maybe the tx fee too low so that the tx hasn't been confirmed and even failed.

Until we get more information about your case, we cannot say that Bitamp wallet is a scam! They have a long history in the industry and their code is verifiable since the wallet is open source. Since you say that you don't see your transactions when you log into your wallet, it suggests that the error might actually be on your end. Are you sure you are accessing the right wallet?

Take note that i have never used this wallet before, but if you extend your seed phrase with a passphrase, you will be able to access your base wallet with only the seed phrase, but to recover the wallet that holds your funds, you'll need seed phrase + passphrase. This is why a passphrase is great for plausible deniability in cases of a $5 wrench attack, as you can use the base wallet to deceive the attacker.

We can't jump to the conclusion that Bitamp wallet is a scam and took OP's bitcoins, and what I find strange is some people are asking OP to provide the wallet address so people can check. But so far he has ignored such questions and just continues to answer people's other questions. I'm also leaning towards the case that this is the OP's fault, not the Bitamp wallet.

OP, can you provide the community with some necessary information so that some people here can find out the reason for losing your bitcoins? You can't come here and say that Bitamp wallet stole your bitcoins without any proof.

Victim blaming seems prevalent in society nowadays. I want to maintain my privacy which is why I haven't posted the details.
I looked up the address that I received money into and it appears to exit on the blockchain but on bitamp transaction history it remains blank.
If money were to be sent from my bitamp account would it gone via Send only thru the address that I received the money into? i.e. in and out same way? I clicked send but I don't see a send address? I do see plenty of receiving address all with zero balance. I am definitely in the right bitamp account.

How would I go about importing this into electrum or exodus?

I will repeat my question:
2.What wallet was your bitcoins sent from, exchange wallet or what?
3.(This was suggested many times by the others above) Have you checked your bitamp address in a explorer like blockchair.com? What's the result?


Get the privkey in bitamp, and apply these steps in electrum https://bitcointalk.org/index.php?topic=5096376.0

It wasn't sent thru an exchange like coinbase etc,



I did. The result was I only saw the incoming amount to that address. Nothing exiting it.