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Title: Bitcoin to Paypal withdrawal help please! (Bitinstant) Post by: MemoryDealers on December 19, 2011, 03:26:43 AM As some forum members know, you can now withdraw funds via Paypal fromwww.bitinstant.com (http://www.bitinstant.com)
Paypal currently charges 3% to transfer from one paypal account to another. The Bitinstant and Paypal COMBINED charges are 3.29% to 3.99% for withdrawals from MTGOX codes. This is only 0.29% to 0.99% more than what the standard Paypal transfer fee would be. The problem is that users are confused into thinking that the fee will be 3.29% PLUS Paypals normal fee of 3% for a combined fee of over 6% This is not the case, but we need a clear way to convey this information to our users. Please give us your thoughts on how we can make it clear that the TOTAL FEE from both Bitinstant AND Paypal is only 3.29% (Just 0.29% more than what a normal Paypal transfer would be) Please see www.bitinstant.com (http://www.bitinstant.com) for our current site and let us know what should be changed. Thank you all! https://www.bitinstant.com/static/images/howitworks.png Title: Re: Bitcoin to Paypal withdrawal help please! (Bitinstant) Post by: koin on December 19, 2011, 07:58:13 AM maybe use a hover hint
take an example $100 transfer and state how $100 on the left results in $96.50 (or whatever) added to the PayPal balance. Title: Re: Bitcoin to Paypal withdrawal help please! (Bitinstant) Post by: damnek on December 19, 2011, 08:51:10 AM Write the percentages (or the ranges) above the arrows in that picture. The arrows probably have to be made a bit larger for that.
Title: Re: Bitcoin to Paypal withdrawal help please! (Bitinstant) Post by: mndrix on December 19, 2011, 06:14:09 PM Back when CoinCard sent PayPal payments, I stated prominently on the prices page that customers pay no PayPal fees to receive these payments. That seemed to be clear enough for most customers.
Title: Re: Bitcoin to Paypal withdrawal help please! (Bitinstant) Post by: sadpandatech on December 19, 2011, 06:43:11 PM How exactly does one get 3.29% instead of 3.99%? I noticed the maximum transfer amount is $500 but the stated fee stays the same no matter what dollar amount is put in. And make a seperate box to show the fees. Right now, you have 'Our Commision'. It should be 'Our Commision' .29% or whatever and a seperate box right below to list the fee assocaited with the currently selecetd transfer method. Also, make these 2 boxes non user interactable. Right now, a user can type in whatever they want. I am sure your software ignores it. Atleast I hope so. ;p
Cheers Title: Re: Bitcoin to Paypal withdrawal help please! (Bitinstant) Post by: Yankee (BitInstant) on December 19, 2011, 08:24:51 PM How exactly does one get 3.29% instead of 3.99%? I noticed the maximum transfer amount is $500 but the stated fee stays the same no matter what dollar amount is put in. And make a seperate box to show the fees. Right now, you have 'Our Commision'. It should be 'Our Commision' .29% or whatever and a seperate box right below to list the fee assocaited with the currently selecetd transfer method. Also, make these 2 boxes non user interactable. Right now, a user can type in whatever they want. I am sure your software ignores it. Atleast I hope so. ;p Cheers Hey, any order above $100 gets the reduced rate of 3.29% Thanks for your tips, I definitely think we need to make it more simpler. -Charlie |
