Bitcoin Forum

All my rigs went offline since 04:00 UTC yesterday, anyone has same issue?

Yes, over 24 hours now. Notice on their page advises a temporary blackout. They obviously have a different idea of the meaning of temporary.

28 hours now, I hope they are not packing up and ready to run. This is the longest outage I've ever seen since the day I joined last Dec
Leased some hashrate @ 0.0099 from WH to continue my mining.

Over 48 now, I emailed them and they said they were going to compensate.

48 hours still got nothing, except this shit. Likely something is happening...

QUOTE

Hello, I'm really sorry! Summer to come, need to re-deploy mines to facilitate mining machine of heat, which can increase the life of the mining machine operators and improve strength. We also carry out mining machine maintenance cleaning. In the end, we will give you appropriate compensation, I hope you can understand.

UNQUOTE

Still nothing. Makes me think something is very wrong. They should at least have an ETA if they have a clue what is going on.

Would that be Roasted Cat part 2? Someone hijacking something?
Satoshi Nakamoto you don't know you have created a devil.

I got the same BS email.

I received the same BS response from Umisoo.  Still nothing, still down.  Still cannot even access their web site beyond the login page.  Looks very bad.

Also, before this week long outtage, Umisoo was losing hashrate for my hosted S4 miners all throughout March:

https://www.dropbox.com/s/q4yg6kqowwgv459/2015-03-20%2015_20_59-AntPool.png?dl=0
https://www.dropbox.com/s/vhsqbqoyjzxb6g9/2015-03-20%2015_31_18-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo5.png?dl=0
https://www.dropbox.com/s/hh7321b8u8yk9c6/2015-03-20%2015_30_36-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo2.png?dl=0
https://www.dropbox.com/s/vxhday4tos7zj0m/2015-03-20%2015_29_51-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo4.png?dl=0
https://www.dropbox.com/s/bwmj5fd99i66nhp/2015-03-20%2015_25_53-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo3.png?dl=0
https://www.dropbox.com/s/3klorsx1gbysijw/2015-03-20%2015_24_27-GHash.IO%20-%20Bitcoin%20mining%20pool%20umisoo1.png?dl=0

I think Umisoo might be going the way of Friedcat.  Hopefully they will at least pack and send the miners back to us.

This looks bad for all my S4s that have been down for 3 days now. 

Looking for a response from Umisoo to determine what the issue is.  Their service has been pretty solid up until now, so hopefully they're able to get things back online soon.

Mine have been down now for 5 days, you can still log in but you have to use the Umisoo log in the Bitmain no longer works.

If we can't get a straight answer in the next day or so we need to start email campaign as the Chinese Govt. does frown on scammers:

Shenzhen Bureau of Trade & Industry
Address: 3/F, Block C, Civic Center
Tel.: (86 755) 8210 7117, 82107434             
Fax: (86 755) 8200 1360
Website: http://www.szbti.gov.cn     
icc@npc.gov.cn         

Bitmain had to take the blame, they introduced UMISOO to their customers, they included UMISOO in the order forms. Bitmain has the liability to tell us who exactly fucking UMISOO is and what is going on there.

I did reach out to Bitmain and they advised they would check and they did get back with me, but the answer she got from them was a vague as what I did.

Janet Zhao via bitmaintech.com
  
11:17 AM (4 hours ago)
      
to me, Bitmain
Dear Joey,

Just got a reply from umisoo, they will do their best to make miners working again and send out the compensation credit asap.

Please wait for their notice patiently, they are following up.

Feel free to contact me with any concern.

I have emailed back to get clarification on the "they will do their best to make miners working again". I have worked in DC's and down for 5+ days  you would had to suffer a catastrophic failure off some sorts just short of a meteor striking the place and leaving a big ole crater. I have also emailed Umisoo again advising if they don't foresee being up in the next day or so just send me my miners. Anyone who hasn't contacted start emailing them at webmaster@umisoo.com they do still answer at least.

 "if they don't foresee being up in the next day or so just send me my miners...." Talked to UMISOO 3 days ago for getting back my miners, only response I rec'd was "we need to locate your miners via MAC address..." wtf

Over 120 hours now miner still down still being hostaged, offered them 2 options but they just don't care at all.
1) buy back all my miners total 19 boxes 2) let go my miners

Here is the latest response to an email I sent asking them when do they expect to have them on line and if not in a day or two that I want my miners sent to me. The response doesn't address the email I sent.

I think the nic number is what they are using for your miner id. If you log into the site and go to manage miners you should see it.

Their response:
-----
Hello! Sorry! Umisoo whole arrangement and maintenance of mines are doing, we will make the mining machine on line in the near future on the line when you notice! We will pay at the end of the BTC to your account.
------

And once again, wtf??????????

I received this response to my request for a status update, and compensation for lost BTC mined (in addition to hosting fees):

"Hello, we will as soon as possible to complete the deployment of mine, we will notify you when the deployment is complete. We will not only compensate for your hosting costs will compensate you for the loss of mining.

Thank you!"

So I'm really hoping they follow through on this offer, as 5 days of downtime is really inacceptable, especially when they didn't warn us ahead of time.

+1

> Hello, we will in the near future on the line for your mining machine, your compensation will be in the near future to recharge your account.
>
>
> Thank you!

Did everyone get the latest offer, seems as they can't host any longer and they are trading us Hash on Hashnet for any S4's we have hosted.

That interesting I'm wondering what kind of compensation they will offer you as well

looks like they are being taken over by bitmain - they host around 4,000 S2's and it looks like
they will give equivalent in ghs on hashnest. 

not sure how they will value the downtime in PPS shares. 

it seems they won't have the bandwidth at their new location to allow machines
to connect to individual pools. 

well, I call bullshit to that. They got a better offer and decided to screw their hosting customers. Great job, that'll teach me to do business with the chinese again.

The whole thing was handled very badly by covering up and lying about what was going on. I sent numerous emails asking wtf was going on so they had plenty of opportunity to be truthful. We should have been made aware and given a choice early on to have our miners shipped to us at NC or to swap it over to Hashnet. Should have had my miners sent to me when Bitmain stopped using them for a hosting option.

From the email I got they are giving me the equivalent hash at Hashnet which does have a cheaper maintenance fee than what we were paying at Umisoo. They promise 100% compensation of the down time and any funds in my account will be moved over to Hashnet. I can live with this offer if they indeed follow through with it.

I'm actually in Shenzhen, China right now and am COMPLETELY fluent in written and spoken Chinese.  I might be able to help out ... i'm not sure but maybe.  Please feel free to contact me to discuss ... thanks rob

What they did is called crime here where i live. Ive paid chinese taxes to get my miners there for few moments - im not interested at all mining on any bitmain pools thats why i did choose hosting.

Bitmains reputation is gone.

Why is bitmains reputation gone. UMISOO is not bitmain

 I received this "offer" as well, and responded that I plan to retain ownership of my S4s.  They can host them however they want, and give me the equivalent in HashNest GHS, but at the end of the day, when I decide I want my S4s back (the PSU and chassis are definitely worth something) then they had better be ready to ship them.

The upside of this deal is the maintenance cost for HashNest is 10% less than Umisoo; the downside is there's no user-selectable pool, which means I can no longer rent out miners on MRR. 

While I have been a loyal Bitmain customer for years, this whole situation - and their handling of it - hurts the reputation of everyone involved, including Umisoo, Bitmain and HashNest.  I'll update my review of HashNest (http://cloudminingdirectory.com/hashnest/review/) shortly, once the account conversion process is complete.

Bitmain got me invest to miners hosted at Umisoo, and pay chinese vat for those. There was a prob with --queue in cgminer conf that i asked to fix they didnt, but told me to use antpool instead of p2pool. And now they are tryin to force me to do that after stealing my miners.
I did realize this cgminer --queue prob before they shiped my miners, and asked them to fix the prob before shipping. They told me not to worry they can fix it at umisoo. Well they couldnt do that 5 s. modification at umisoo. When i contacted bac to bitmain they told me that their engineers think that i have it wrong. They lie all the time at bitmain, all they are interested is stealing btc. I wish them a DDos full year.

Bitmain dont care, its bullshit company.

Bitmain has become greedy. I have seen multiple things they have done that support this so I dont argue there. THey used to provide great customer support and be for the people and the ROI now they are not (which is sad since its what got them popular so fast). However UMISOO going down has nothing to do with BITMAIN. There are tons of ads on bitcointalk but doesnt mean if they fail its bitcointalk's fault.

I dont share Your toughts, selling miners to soon to be dead hosting and forcing user to pay chinese taxes + taxes and shipment after a few weeks again. They take every mbtc they can, no matter how but they take it. BITMAIN sucks

I think that this blackout should have been told to customers a month or so before it happens, and tell how things are not to lie at first.

I have to agree that Bitmain needs to shoulder some of the blame. Bitmain recommended them for hosting at my time of purchase and when we were several days into he blackout I emailed Janet with Bitmain and while she was very responsive she basically repeated what Umisoo did advising they were doing maintenance to be patient.

Bitmain obviously had negotiated a deal with Umisoo so that would have been a good time to shed some light on what was happening and possibly even give us some choices. I too hosted and paid Umisooo rates because I want to mine whatever pool I choose and the antpool isn't one of them.

+1 to all of the above remarks. I think Umisoo/bitmain are screwing with us here. I am going to see what legal options there are. In any case, their offer is not equivalent in value to the real value of the physical miners, plus they made/are still making false claims on their website concernign hosting fees which were supposed to go down soon. I will seriously reconsider reinvesting in that company...

Did anyone have their hashrate transffered to Hashnest yet?

Great i did choose to move out from mining. Bitmain was great at the start but become just another greedy company. with coupons they made move so customers always coming back, miners are mega overpriced and support was fr8 at the beggining, now its BS.

Now so called Umisoo fucked up and where is bitmain? Do you think you will get any compensation?

As far as i remember bitmain is against refuns. probably you will get shitty coupons for candy nothing more.

well, thats how it is with hosting, mining rentals and other BS

14 days now still got nothing no compensation no Hashnest GHS no account balance refund.
They didn't let go my miners no choice for me but to accept the Hashnest transfer.

Not yet. I emailed Bitmain and Umisoo yesterday and got an answer from both to have patience transfer is being worked on.

F Patience, how hard could it be?

And now there is some kind of sweep the tomb holiday which shuts everything down for 2 days.

I was considering going with UMISOO contracts through bitmain/hashnest, but it seems reputations are in the air until this is resolved. Waiting for a good outcome on all this mess before I pull the trigger on more risk.

Good idea, still waiting for my compensation and hash 2 weeks and a day now. Will continue to post updates here.

Just found out suddenly my miners went on-line, 8 are now mining at BTCguild, 1 at BTCchina, 2 at Antpool, rest are missing.
Stupid Ant you powered on my miners and you don't default the settings, what the fucking hell you are doing

Oh wow. Yeah, mine are running now as well. Looks like they started up about 8 hours ago.

I still can't log in though. I've always used BitMain login and I thought maybe it was because they were having problems. Now the login page looks fine, but I get a blank page when it tries to pass back to Umisoo. Anyone else having that problem?

I can log in via UMISOO local login not Bitmain login but I can't change the pool conf, stupid Ant likely is now working on the wiring stuff / configurations our miners will soon be gone anyway

I don't have a local login. If you create one, does it give you the option to link it to the Bitmain one?

I recalled Bitmain unified login and UMISOO local login are 2 different things, I hv both setup as same account id but with different password. If you have no UMISOO local login setup before the outage then....!

And mine are back offline again...

Logged into Umisoo and my miners are no longer listed under the manage tab. Checked my hashnet account and no listed hash. Hopefully something will happen this week.

Logged into Hashnet today US CST and while my hash isn't there yet the balance I had on Umisoo and then some (compensation) is in my Hashnet wallet. I had emailed Umisoo and Janet again yesterday and they she said the transfer should be complete today or tomorrow.

rec'd no compensation nor hashrates yet, an email today saying my C1 will be converted to 2 x S3 hashrate and they said 2 x S3 hashrate is more profitable than a C1.
Yes stupid Ant is greedy and getting mad

Just checked my Hashnest account and all the hasrate and compensation is there. Check your accounts. We should be able to get better payouts with hashnest considering that they have lower maintenance fees.

Hashrate is now there, funds were there earlier as previously posted.

Mine is up now as well.

I have received a compensation for lost time (haven't been able to verify yet if it is correct) and the equivalent hashpower at hashnest for my hosted miners.

BUT: this is not adequate compensation: the value of the S4 hashpower they gave me is inferior to what I paid for the acquisition and shipping of the miners to be hosted at Umisoo. Furthermore, functionality is reduced, I cannot mine the pools of my choice anymore AND I cannot claim my miners to be sent to me when I choose to.

So overall, they are stealing from us. I am going to talk to a lawyer about this, no way will I accept their offer without protest and I guess anyone else involved should do the same!

I agree with you 100% but unfortunately you will only end up spending a lot of time and money and be no better off. Go read through the ASICMiner thread and see what hose guys are going through so it could have been a lot worse.

I figured out what price I would accept and just dumped the hash (maintenance is already above the 65% mark on S4's) or trade it for some S5 hash, I dumped because personally didn't want anything else to do with them. If they had agreed to ship them back to us we would be out shipping and probably have gotten a very used pos.