To all those who have been paying attention to the incident,
 
Thank you for all the concern and discussion regarding this issue. We really value every constructive opinion you wish to see that would improve COBINHOOD Exchange, except for those hostile and dishonest blackmail and accusations.
 
We believe that many of you had read posts in various forums about a user named Bossthirteen and his disappeared balance in COBINHOOD Exchange. The user has falsely accused COBINHOOD of stealing his ETH, and that COBINHOOD avoided contact for further clarifications.
 
Both accusations are not true.
 
Earlier this week, after being notified about the issue, we immediately reviewed the system and contacted the user. Bossthirteen and another user who claims affiliation with user, Bossthirteen. We explained the facts and actions we have taken to Mr. Bossthirteen and his partner, with record. You may refer to the conversation record below (screenshots + link):
 
https://ibb.co/djQnNG (link to conversation: http://t.me/cobinhood/144829)
After this, Bossthirteen never commented again on the Telegram channel. His partner, user “Tee” has replied on the channel. The following conversation happened after the initial message to Bossthirteen:
https://ibb.co/mqkAbb
https://ibb.co/dWUspw
https://ibb.co/cBKghG
https://ibb.co/mBfnNG
Thus, obviously, the second accusation the user Bossthirteen raised is not true, and is in fact, a lie.
 
Then we come to the key and only issue—did COBINHOOD steal Mr. Bossthirteen’s and his partner’s ETH? The answer is NO.
 
Here are the facts. Mr. Bossthirteen and his partner made three deposits into their COBINHOOD account. The first two succeeded, but the later deposit FAILED because it was out of gas:  
The two successful deposits:
https://etherscan.io/address/0x63BE3b79a6B2bfb4Bd230813d9aA78650a7590Da#tokentxns
The FAILED one:
https://etherscan.io/tx/0x3bfc3d7636292244fe639c8bfc11c88f04a32ce8b2d3e2aca1cfa42f15b26b02
 
COBINHOOD’s deposit system misunderstood the failed transfer and erroneously credited the user's account with an extra 87k COBs. This is an isolated issue and does not affect other accounts.
 
Before we were able to fix the mistake, Mr. Bossthirteen and his partner took advantage of the extra COBs they received, and sold them into 23 ETH and decided to withdraw those ETH right away. Fortunately, our funding manager found the withdrawal suspicious and blocked it immediately. Since the extra 87k COBs is a deposit due to an error, the 23 ETH they received do not belong to them. The tech team issued a fix and reverted the balance, hence, removing the 23 ETH from their account. Later, we notified Mr. Bossthirteen and his partner that there was a mistake.
 
However, despite a considerable amount of concrete facts showing that the third deposit belongs to no property of Mr. Bossthirteen and his partner, they still expressed a hostile and irrational threat to COBINHOOD and insisted on making the 23-ETH withdrawal. We, at the stance of serving our respectful customers, didn’t expose Mr. Bossthirteen and his partner’s following actions to all. Nevertheless, Mr. Bossthirteen and his partner keep raising dishonest statements against COBINHOOD, which makes it difficult for us to believe that this is a mere customer misunderstanding and complaint, but is actually a blackmail scheme.
 You g
We urge every user and supporter to carefully review this incident and understand that  COBINHOOD DID NOT steal Mr. Bossthirteen and his partner’s fund.
COBINHOOD did not cut off the conversation with Mr. Bossthirteen and his partner. Cobinhood is not a scam.
 
We believe that honesty and trust are still the foundation of business. COBINHOOD endeavors in conducting a better future with blockchain, and will NEVER cheat and betray anyone who shares the same vision with us.
 
Thank you, and happy new year.

Those images is clear as water than this exchange do really acts shady and now they are making alibi as a system error or deposit error?  I havent heard such thing wayback on all exchanges that i used. Once orders been placed it cant really be changed or cancelled unless the trader would do such thing on changing decisions and also missing out balances isnt really a good thing. Thanks for the heads up on notifying on this scam exchanges even though you lose up some serious cash on here.

consider the amount of work that they have put, the amount of ppl they hire, the office they are renting. do u think that they would deliberately steal your money, risking the entire work that they have done so far in establishing this exchange?

i may at most accept that this is a genuine mistake from cobinhood

Hi Boss,

This issue has been fixed. as noted on the Telegram community:

"We have checked internally and found there are COBs deposited to this account due to system error, this is an isolated case, these COBs were sold into ETHs by this user. In order to protect other traders’ right, we have corrected the user’s account balance. The correct deposit records are at https://etherscan.io/address/0x63BE3b79a6B2bfb4Bd230813d9aA78650a7590Da#tokentxns"


So yeah it is an isolated issue and has been fixed already. Although I understand you are experiencing another issue?

Actually, we're already in closing talks with a few sellers; there may or may not be an announcement concerning that in the next week

KryptoX:
!!! Hextracoin is on maintnenace mode till 9th of November !!!
What *WE THINK* has happened:
- Users were withdrawing their BTC to their wallets from Hextra
- The BTC withdrawal were successful BUT the BTC were not disappearing from Hextra wallets
- So users were having DOUBLE the amount of BTC, both in Hextra wallet and their own wallets. THIS IS A MAJOR GLITCH IN THE SYSTEM!!!
- Some users misused this glitch and started buying more HXT with their BTC balance and started selling them. Some users kept on withdrawing their BTC to their personal wallets
- *We think* Hextra found this glitch. Since this was a CRITICAL GLITCH, Hextra decided to close their website!
WE ARE NOT HEXTRACOIN OFFICIALS
WE DON'T KNOW IF THE ABOVE IS THE MAIN STORY FOR THEIR CLOSURE
ALL WE CAN SAY IS KEEP FAITH AND GOOD LUCK!

just share