Hi! We usually reply a lot faster if you open a support ticket on our website - this is the best way to get in touch with us.

I can see that a lot of our users are using this specific GPU to mine:
https://www.betterhash.net/AMD-Radeon-RX-6700-XT-mining-profitability-63128572.html

Most likely your issue is caused by a faulty or old driver. Please make sure you are using the latest drivers from AMD and also update your OpenCL software. If the updates are not solving this please check the PhoenixMiner forum here https://bitcointalk.org/index.php?topic=2647654.0 .

As for RVN mining with BetterHash please make sure you are running version 3.172 or higher.

Kindest regards,

Daniel (BetterHash Team)

Hi,

Thanks a lot for your nice words. In the crypto community, rumours can quickly ruin a profitable miner or application. We have to understand that even if something terrible happens, the developer might have had good intentions. As for the fees, we have to look at the past and make sure we are covered even in the event of a sudden fee rise. We'll do this next month.

Kindest regards,

Daniel

Hi there,

We sometimes perform automatic updates when we know it's something that won't cause any inconvenience to the mining process and it seems that you may have just spotted one. The new version should be 3.157. If you didn't experience experience any mining issues, then you are good to go. Happy mining!

Best regards,
BetterHash Team

Hi

There is a lot of uncertainty about Ethereum Classic mining these days. After the network has suffered three double spend attacks, payments have changed and our users have been affected by that.


We have detailed the first two attacks here: https://www.betterhash.net/news/2020-08-11-betterhash-etc-ethereum-classic-attack.html

The main reason payments have changed is the fact that the confirmations number needed for a single payment is currently at 80 000 blocks, which roughly translates to 14 days. All payments that you receive are for the shares mined 14 days before the payment is made.


Last Friday was 14 days after the last attack took place. Since the mined blocks were taken over by the attacker, we only received some crumbs. This resulted in much lower than expected payments towards our users.


Since this is no one's fault, we believe you shouldn't have to suffer the consequences. We took it upon ourselves to compensate you for the loss and have sent an extra payment that covers what the attackers stole.


However, we cannot stress enough that all of you should switch to a different coin. All future payments will still be delayed by 14 days and more attacks may take place that will result in you taking a loss.


Thank you all again for trusting us.

BetterHash Team

Hi,

I am deeply sorry about this - but unfortunately we cannot offer any kind of assistance installing the right drivers. BetterHash will start and monitor the miners, will make sure they get restarted when needed, will notify you when something goes wrong, will convert your profits and more. However - making sure a miner (that was not developed by us) is works on your rig - is something we cannot help you with. We'd love to - but it's impossible to remotely debug such an issue.

Please search the ccminer forums for more info about this error - I still believe it's something related to your driver, as the miner starts correctly but then shuts down by itself.


Kindest regards,

Daniel

Hi,

I believe the "cudaErrorInvalidValue" is generated by the CUDA driver. Please reinstall all GPU drivers...

Daniel

Hi lionelnglk,

What happens exactly? Do you get any error message? Please go to Settings / General and uncheck "[ ] Miners start hidden". Let us know if you get any error message at all in the black command window.

Kind regards,

Daniel

Hi,

You can follow us on Facebook or Twitter for more updates. We post here rarer and in bigger chunks, in order not to spam. Our twitter handle is @BetterHash and our Facebook page is facebook.com/betterhash.

Best regards,
The BetterHash Team

We have updated our GRIN miner in expectation of the 17th of July hard fork that will occur for the Cuckarood29 mining algorithm.

The new miner will support the Cuckarood29 hardfork as well as the replacement of the now obsolete Cuckatoo31 with the new Cuckatoo32 algorithm.

The new version of BetterHash will be sent to you as an automatic update. If you read this message before the update arrives to you, you can download the latest BetterHash version at https://www.betterhash.net/bh/download/

After updating, we advise you to go to Settings / General and click on "re-download all miners".

To check if you have the updated miner, see if you have BetterHash version 3.147 with miners pack version 9.

Keep in mind that if you withdraw GRIN to your GRIN wallet, it should be updated to v4.0.0. If you exchange your funds to BTC you don't have to change anything.

BetterHash Team

Hi everyone,

On July 10th, the BTG Team has detected an extremely long attack against the BTG network, specifically a chain of over 1300 blocks that have been mined since July 1st 2020.


The Bitcoin Gold Team was quick to alert pools and exchanges to take measures immediately and many of them closed their wallets over a week ago.


BTG version 0.17.2 was supplied to replace the previous version, and it included a checkpoint at block 640650, hash 000000059ec8884fa4fbbdbe46c09cfb4ecba281dfa2351a05084e817c1200ae from July 2nd at 2am UTC.


According to the BTG team "With this block checkpointed, the attacker’s chain could not take over, but this information was not public, and the attacker continued to mine. The attacker mined their secret chain for nearly 10 days, renting power from NiceHash to do so. Today, on July 10, the attacker released over 1300 blocks. Because those attacking blocks are anchored at a block mined on July 1st (before the checkpoint), the honest pools and exchanges who are running the updated code automatically rejected the attacker’s chain."


In order to stay on the honest chain, BTG Core full nodes have been updated to version 0.17.2 in BetterHash. This way we made sure that mining in was not interrupted or affected in any way. The update is made in the background so there is no need for you to install anything.

BetterHash Team

Hi @Avarice1of2,

Driver updates can sometimes cause problems and this is out of our hands. I am glad to hear everything is ok now.

Kindest regards,

Daniel

Hi,

It's not an issue caused by the miner. It seems to be a driver problem on your end. Maybe the update was not done properly. Try and reinstall the drivers and let us know how it went.

BetterHash Team

Hi,

We had a rocky start with updating the ETC nodes and we experienced some difficulties related to the ETC payments. Some of you wondered if mining was affected. The only issues encountered were only if you were to receive, withdraw, or exchange ETC. The mining flow ensued normally. As of now, payments are back to normal as well.

BetterHash Team

Hi,

Thank you for taking the time to create this review! Much appreciated 

BetterHash Team

We're long due an update here, and some things have changed since we last posted.
- We have updated our ETC nodes to be fully compliant with the recent hard fork, the Phoenix upgrade.
- We have updated our Ravencoin algorithm to a progpow variant called KawPow.
- We have added profit switching.
- We have the most profitable coin of the moment - after updating the miner following the KawPow hardfork, RVN is the most profitable coin right now
- We added the possibility of bringing external miners (use your own miners to mine our coins)

Feel free to test BetterHash and tell us your opinion!

BetterHash Team

Hi,

An automatic update has been sent to your computers. You can now connect to the @BetterHashBot in Telegram to receive miner updates and be updated much faster on what we do. Just open the BetterHash program and click the *Connect to our Telegram* bot link. For those of you concerned regarding privacy, this does not mean we will have access to more of your data than what you provide in your BetterHash accounts. Connecting to our Telegram bit will not give us access to your phone number.

P.S. You can link your Telegram account starting today. However, all miner notifications will be fully functional starting with Monday September 23rd.

BetterHash Team

We have good news for everyone who wanted to mine GRIN but couldn't because of the GPU limitations! We've just finished adding an alternative GRIN algorithm, Cuckarood29. The GRIN miner is up for manual update. Download the latest version of BetterHash, go to Settings/Miners and click the Re-download all miners link.

More info here: https://www.betterhash.net/news/2019-09-18-betterhash-new-grin-miner-nvidia.html

BetterHash Team

Hi,

As I said - our live support team is online from Monday to Friday 7 AM - 2 PM CET (Central European Time) on https://www.betterhash.net/. If you will refresh the page during this interval you will notice a Tawk.to plugin in the bottom right corner of the page.

We also have a ticketing system on our contact page and we do our best to answer all requests in less than 24 hours. If you want you can create a support ticket and we'll answer it tomorrow morning first thing.

Kind regards,

Daniel

Yes. Our live support team is online from Monday to Friday 7 AM - 2 PM CET on https://www.betterhash.net/

Daniel

Sorry, not yet. We are working now on implementing Telegram notifications for the offline miners and most likely we'll create a Telegram group as well.

Regards,

Daniel