THis limit is for ATM withdraw or also purchases?
Hi there,
The ATM withdrawals limit for a verified cardholder is 2 * 1000 EUR in 24 hours.
The 2000 EUR limit you are referring to only applies to bank transfer.
Best regards,
Jan
Hello I have the following problem:
I got upgraded to level 2, then a day later I receive this message from support@mychoicecorporate.com:
"........
"We need additional documents to upgrade your account. Please find below the status of the documents submitted by you.
* Proof of Identity (POI) - Invalid Document / Unsuitable document / New document required.
* Proof of Address (POA) - Document accepted / Document not required to be submitted.
On the basis of the above status, request you to submit additional documents to process your request to upgrade your account."
Then it forwards me to:
https://cardholderonline.comIn order to upload again my POI.
The final sentence of the email is:
"Please ignore if your account is already upgraded.
Sincerely,
Bitwala GmbH Customer Service"
Is this message legit?
Who is cardholderonline.com is it safe, how is it connected to bitwala?
Should I do anything, my account shows me as level 2 in bitwala.
I asked your support and told me that I am downgraded to level 1 but my account shows still level 2..
also is help@bitwa.la an official support email? I can see on your website help@bitwala.io ?