From 16th , the query had being raised and still left unanswered? How much time is the ETA to answer the open ticket?
This query is still left unanswered and inspite of repeated message on trade ticket no answer yet. Now the question here from everybody is that when the exiting user itself is not being catered then how are you bumping the thread and in what anticipation the new user should be coming and taking your service?
Did you opened a ticket on website?