How about you stop taking people's money until you figure it out?
Hahahaha, exactly. Why not stop taking money from customers creating more issues, then continuing to take money knowing that the customers aren't getting anything in return and causing more issues. The fact that they are doing this in this manner, not giving any estimates on when money will be returned, shutting down support Q&A, its all leading to a very bad thought that I know many and myself are thinking :-(