all sales are final
When did you purchase it? GAW changed their return policy around July 20th I think. You mentioned three weeks, it's possible that when you bought it the 14-day return policy was still in place.
Edit: This thing is more messed up than I thought.
http://gawminers.com/pages/terms-conditionsAll sales are final. GAW Miners does not accept returns and will not issue a refund if item is returned. Any products that are not functioning correctly due to manufacturer defects will be replaced after an RMA is issued and the item is sent back to GAW Miners, inspected and approved.
Only miners malfunctioning due to a factory defect are eligible for replacement or refund through an RMA process.
Refunds will be made back to your original payment method. All payments in Bitcoin (BTC) or other cryptocurrencies will be made back to your account equal to the U.S. Dollar (USD) amount paid at the time of sale regardless of the BTC exchange rate.
Exchanges are not offered with international shipments.
Not sure what to make of it. Perhaps you should move to Canada and return it from there.
Thought i might add my gaw miner experience. I was super happy with their pre sales service, to be quiet honest they were awesome, helpful and responded quick to inquires and the release date got pushed back so they offered a refund. I got my miner in 3 days so cant fault them there.
Now here is where the problem starts. The unit broke after 23 days. I sent it back for RMA.......... it was received by gawminers on the 7th of july. it is currently the 9th of august and still no miner. Needless to say any chance of seeing an ROI went out the fucking window. After a few weeks of it not being back i sent an email requesting an update... I was told it was faulty and a replacement was sent out. 2 weeks go by and still no miner. I send emails requesting an update.... no reply.....
Live play by play:
Now after hitting up 2 cs reps i find out its been sitting there UNSHIPPED this whole time. I restrained myself from blowing my fucking top right there and then. I suggest since this fuckup has cost me any chance of ROI i get a refund......
I got offered 3x black widows on their hosted service for a yet unstated period of time to make up for it! So basically 39mhs to make up for over a month of my machine sitting in thier docks..... Havent quiet done the math on this but i THINK that 39 mhs these days is equiv to about 3/5ths of fuck all.
Off to talk to a supervisor! lets see what this brings.
Talking to a supervisor and again asked for a refund, they are asking their superiors.
Oh joy, ive been offered some shitty hosted solution and a promise that a falcon will be sent out right away! Incidentally i was told almost 2 weeks ago that it was on its way.....
The tldr version....
STAY THE FUCK AWAY FROM THESE PEOPLE. On a side note i did sign up to their affiliate program but now i wouldnt want to help them sell anything with there shitty customer service, total incompetence and there complete lack of stepping up to fix their fuckups
Update:
Been offered a little more hash and some store credit...... Since there is a better chance of a paper dog catching an asbestos cat running through hell then getting my money back ill just bend over and take it right up the ass... at least ill have something to show for the nearl 4k i dropped on the empty spot in my room where a miner should be
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