Thanks. I have pm you by bitcoin address, please send the reward there.
I have mess around with a site a little and believe I may have found something and crashed the login module?
To reproduce the bug, using Account 1, under settings, change the email to the email of account 2. Before activating it, cancel the email change using the button provided under the settings page. Then change the email to email of account 2 again.
Bug: You will see that under settings of account 1, the username is blank and the email disappeared too. When I tried to logout, I was unable to. The error message was "Failed to logout".
I tried using another browser to login account 1 and account 2, both are showing:
500
Application Error
An application error has occurred.
So, I believed I may have caused that to happen because I tried it right away.
Proposed solution: I believed that when a user set to change their email and cancel, the system did not actually cancel the request. It just hides the confirmation (count down) dialog box but still wait for 8 hours before it actually expires. So, when user request for another email change, something weird happen.
Let me know if you need more info. Thanks.
Another great find! Apologies for being out of contact. I've just made my way to Berlin from San Francisco to take part in the Bitcoin Documentary! This should be fixed now. See if you can get it to happen again. some BTC headed your way right now! Thanks! |
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That could be why. But there could be a potential issue.
1) User who forgot their password before they activate are stuck.
Workaround:
When they provide the right username & password combination but wrong confirmation code, have the error message such as
- error message: Invalid username and password combination, click here to reset your password or wait x hours to register again.
- solution: Make it posibble to reset password before activation. Gives clear instruction how to proceed if you do not offer password reset before activation. (i.e, let them know how long to wait before they can register using same email & username)
When they provide invalid or expired confirmation code, have the error message such as
- error message: Invalid activation key or signup has expired. You may register using the same email again.
- solution: Let them know more clearly what can they do in this case. If your database still store their info, offer a link to resend new activation code. If not, let them know they should register again.
In my case, I'm not sure if I have my username/password combination incorrect. I have not activated the account yet and when I tried to sign in, I get the following error:
Invalid activation key or signup has expired.
I don't think the signup expired yet since it's only been a short while. I also got the activation code from email. So, I think I should havve wrong credential info. The system should be clear on this.
Please let me know how can I proceed now. Thanks!
This is a good find. Thanks for pointing it out, and the proposed solutions. For the time being, you will need to wait for that activation attempt to expire (8 hours), or create another account with a new email address. |
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1) Not receiving Forgot Username reminder email.
2) Not receiving Forgot Password reset email.
Checked spam folder, was not there. Did receive the activation email during signup.
Email Platform: Gmail
P.S: Please trigger a reset password email to me. Thanks.
It sounds like you haven't completed the activation process. |
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Feedback:
Timezones rather limited. For instance, Amsterdam (UTC+1) is missing, and with +1 it does list Dublin and London both of which use a different time for half the year. I selected Lisbon but I am not sure this is correct. (update: Lisbon is not correct and I needed to select Zurich UTC +2, while in fact we are on UTC+1 with daylight saving time). Amsterdam is Central Europe Summer Time (CEST) UTC+2 right now, isn't it? Central Europe Standard Time (CET) would be UTC+1. CET UTC+1 with DST would be CEST (UTC+2). We've chosen to use a single city per time zone but, if you think it'd help, we could potentially include a few more major cities per time zone, and/or state the alternative time abbreviation for that region (CEST, CET). It would be impossible to include all cities. The Tripoli timezone, while also CEST, UTC+2 right now differs in the time the CET->CEST change occurs so it has its own entry. I created an account with a PGP public key, so the activation mail I got was encrypted (as it should be). When I decrypted the file it told me the signature was unknown which is of course to be expected because your signature isn’t in my address book. So I browsed the site and found the PGP public key. However navigating to the downloadable .asc file ( https://beta.kraken.com/kraken.asc ) yields a 404. So I used the PGP public key listed on https://beta.kraken.com/pgp , imported it and decrypted the email again. It tells me the key is NOT valid. This is incorrect of course. I retried it several times and it kept coming up with the same result. (to be clear, the message is decrypted correctly, it's just that you signature appears to be invalid). Thanks for reporting the .asc. I'm not sure why you're getting 'the key is NOT valid'. I haven't had any problems with it and I just tried repeating the process you described, getting a new copy of the key from the site and everything, and it all looks good on my end. Anyone else having this problem? Maybe you can PM me and tell me what email client or program is giving you that message. EDIT: missing downloadable .asc file fixed. |
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[EDIT] also i got a bug but i'm not sure it was there before ...
Just when i try to place an order now, the price that is set automatically -when loading the page end- use a coma (,) instead of a dot(.) so i have to correct it manually all the time to place the order.
feel free to tip :p
1MgiDgvf6LqBRxEghy4NXLFxeiKepbHFqK
By the way i like the clean look of the site and how you just took the right things from mtgox and adding some powerful features very nice job.
Thanks for the reports and I'm glad you like it. Can you tell me what your system language is.. I'm guessing this is the source of the . or , issue. I'm in french. and yep here we use coma instead of dots. Would be nice to allow it instead of blocking coma like every other exchange (even btc-central wich is french and sometimes have the same problem) Ah ok, you have English (UK) as the language set on the exchange. I see the problem. Will be fixed soon. Thanks! |
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I just clicked on the 2nd tab ('market data') and my computer almost ground to a halt.
I closed the tab and tried again. This time the same happened, but the 'loading' progress bar froze part-way through. That might give you a clue about what part of your code is broken I guess?  Edit: note that this has only happened since I switched from BTC/USD to BTC/XRP, so maybe that's the problem? For anything that you can't get to repeat along the lines of the page not loading, it's probably just due to the changes we're constantly making. If it's a security problem but you can't repeat it, that'd be worth reporting. If it's not, don't worry about it. I've tried the btc/usd to btc/xrp switch and haven't had any problems. |
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Definitely the right answer. Are you sending the request IP with the email?
No: A request was made to register with an e-mail that is already on the Kraken system. The existing account is dooglus. Correct. Doing so would create a privacy/security issue on the other side, sending the IP of the new registrant (who might have just made a typo) to the owner of the existing account. |
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[EDIT] also i got a bug but i'm not sure it was there before ... Just when i try to place an order now, the price that is set automatically -when loading the page end- use a coma (,) instead of a dot(.) so i have to correct it manually all the time to place the order.  feel free to tip :p 1MgiDgvf6LqBRxEghy4NXLFxeiKepbHFqK By the way i like the clean look of the site and how you just took the right things from mtgox and adding some powerful features very nice job. Thanks for the reports and I'm glad you like it. Can you tell me what your system language is.. I'm guessing this is the source of the . or , issue. |
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Each time I try to close a position, I get this error message:  My internet connection is slow at the moment (I'm uploading a youtube video at the same time). Could that be the problem, or is the service really disabled at the moment? If it's an issue with my connection speed, it's misleading to say it's a problem with the service at your end. If it says that, we've disabled the service (probably for an update) or the service crashed. If you happen to notice that appear immediately after taking some action, and you are able to reproduce it, please let me know. |
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The main front/signup page still has lorem ipsum text on it ... is that considered a bug? :-)
PMing for beta access.
Not a bug  We're reworking the Positions page.. right now it's showing you a position for each trade that makes up your order, rather than a consolidated view of the total for that order id.. definitely something we need to work on.
This is especially bad when it comes to closing my position. I have to close all 24 positions that it created one by one, and each takes 3 clicks. One of them, when I went to close it, it popped up a message saying it had 'lost connection with server' and that 'service was unavailable at this time' or similar. When I tried again, it told me there was no such order, so I guess it managed to close it despite the error messages. Also, you asked me for my Bitcoin address earlier. I posted it, but haven't seen any transaction to that address. Yeah, the Positions interface is definitely a problem. It may be that we restarted the service at the same time you clicked the button. A guy's gotta sleep! |
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This is a bug! Awesome. You've gotta post your BTC address!
1HPbBjityVPvkcdBnZAjH7npwg4n1Hu75x I just tried buying 100 BTC for $131ish each on 250x leverage. It showed 4 open positions for that single order, each at a cost of $775. When I hit refresh it went up to 18 open orders.  Why isn't it a single order? (Note: I know nothing about how trading on margin is meant to work) We're reworking the Positions page.. right now it's showing you a position for each trade that makes up your order, rather than a consolidated view of the total for that order id.. definitely something we need to work on. all non-XRP pairs are currently simulated against the mtgox orderbook so there may be some funky things happening, orders slow to fill, etc. If you want to test orders just internally in the Kraken book, try any of the XRP pairs. |
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It would be better to let me know at sign-up time that the email address I typed was already in use, and that that isn't OK, rather than pretending to accept it. When I type the email address into the signup box it puts a green checkmark and writes "OK" - but it isn't OK.
This would allow an attacker to determine whether someone with a particular email address had an account with us. That'd be bad for our users' privacy, and security. I created a 2nd account using the same email address as the first one. It told me it had created the account and would email me a confirmation code, but instead it emailed me an error message:
"A request was made to register with an e-mail that is already on the Kraken system. The existing account is dooglus."
I just tried again, this time using a different email address. Now it tells me "Please choose a different username". It seems like it did actually create the 2nd account, even though it used a duplicate email address. Yeah, even if the new account registration failed because the email was already in use on another account, the username will be reserved for a few minutes as if the registration were pending. Once the pending registration fails to confirm in time, the username is released. * the login screen and the withdraw page both have fields for 'one time password' or some such. I don't see any way of turning on the two-factor auth. Ah, sorry.. we're making some changes to two-factor right now. The feature will probably be back tomorrow. * I tried changing the settings > account > auto-logout to custom > 241 minutes (max allowed is 240). I saw a pink rectangle at the top of the screen, but it didn't contain an error message. It looks like it tried to tell me I picked an incorrect value, but it didn't actually show the message.
This is a bug! Awesome. You've gotta post your BTC address! |
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Hey guys,
We've had the site in a limited beta with about 20 users for the past week testing basic functionality but now it's time to really try to break things.Bounties are anywhere from 0.05 BTC to 1.00+ BTC depending on the severity of the problem, difficulty level of discovery, thoroughness of reproduction steps. Higher bounties will be awarded to bugs discovered with the trading engine and problems with security (potentially much higher than 1 BTC). For reporting these types of problems, I'd appreciate it if you not post them here and PM me instead. Lower bounties will be awarded to basic UI issues/inconsistencies/inaccuracies, anything that probably isn't impacting the service a lot but should be fixed. For reporting these types of problems, please post them in this thread along with your BTC deposit address. To qualify, you must: 1. Be the first to report the problem. 2. Be able to reproduce the problem, if even sporadically. 3. Provide clear instructions for reproducing the problem. If you can guess what the underlying cause of the problem is, even better. 4. Provide your bitcoin deposit address for receiving the reward. Any questions, just ask! Also, if you're coming from Reddit or HN, you may PM me at u/jespow Email may be directed to beta-support@<domain> |
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Then even worst cause there should be no sign up button then or a button that gives those instructions...
The Signup and Login pages now give you a more helpful message. Thanks for the suggestion! |
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pretty sure today is day 4 and its still not up.....
Can you be more specific about the issue you're having? sure, march 28 you said 4 days until launch. Today is april 1st. 4days exactly. I tried to sign up and i cant i get 503 Service Unavailable The requested service is currently unavailable. It was 4 days until Game of Thrones Season 3 launched. There is no launch date set for Kraken.com but it is stated in the original post that if you want access to the private beta, you should send me a PM as registration is disabled (503) at kraken.com. |
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pretty sure today is day 4 and its still not up.....
Can you be more specific about the issue you're having? |
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I can't believe I'm saying it but this superficially looks like it may have half a chance.
Thanks! Get a beta account and have a closer look! 81,000 volume BTC/USD already? Are you still on testnet?
BTC/USD is simulated but all funds being traded on the site presently are test funds. No actual BTC is being traded. Anyone with an account at this point has been credited fake test funds to play with. If you want to test a non-simulated pair, try any of the XRP pairs. |
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annnnddd it's gone. site dead
looks like there may be an ssl issue for some users. working it out. thanks for the report. This should be fixed now. Please give it another shot. |
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annnnddd it's gone. site dead
looks like there may be an ssl issue for some users. working it out. thanks for the report. |
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Probably not a good idea to name your exchange after a notorious scam that was pulled by Patrick Harnett. I guess spending half a million bucks means you forget to google your own domain in relation to bitcoin's past. https://bitcointalk.org/index.php?topic=100913.0Actually, I was aware of Patrick Harnett's scam and I don't think it'll matter one bit. Lots of people have used the Kraken name for lots of things and our exchange certainly wasn't named after the scam. Most people don't even know about the Bitcoinica scam, which was orders of magnitude worse. Not a big deal |
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