taking on more work than you are capable of handling without causing negligence is not right for the people their mistakes are harming financially.....Greed!
Could not agree more with you, Bitmain could make a few improvements with SLA and quality checks before they leave the factory to ENSURE all documents are in place so 1. they don't get any complaints 2. keeps the customer happy 3. gives users respect and trust but hey I'm not the manger and if they are making shit loads of money why would you change that unless you are full off greed.
Bitmain could be one of the best company's to ever enter the scene. I think they will be working on this and from my email yesterday they are already working on a customer support system
Still I take my hats off to them for getting so many orders shipped out.