They cannot respond quickly and resolve the problem because they cannot understand blockchain technology. If they know, they can answer it quickly and publicly on the forum, which would obviously be useful information for anyone. Regrettably, they cannot. They just ask to send a email, to hide the problem and their poor capability. Its the worst level of user support. Team can make the project successful with the skill?
GIZA TEAM should answer to it on the forum as soon as possible, as honestly as possible.
This is the place for that kind of conversation. Why "send email" and no response? They can and should answer under serious situation even if it' holiday.
They have to understand that success needs their all efforts and conscience.
Token name doesn't show on ethplorer.io