As explained multiple times to this user, across various weeks in dozen of support tickets (while he kept on happily betting at BetBTC.co while always complaining), yes BetBTC can void bets according to our terms:
https://www.betbtc.co/termsVoided or Cancelled Bets
BetBTC may cancel or void bets which it believes have been:
(a) incorrect lines - example: pre-live bet which after 1 minute is quoting 10% below of the settled price - BetBTC WILL NOT cancel bets placed longer than 30mins ago AND also Live Bets do not apply for this point;
(b) the result has been influenced by criminal or illegal actions;
(c) accepted at obviously incorrect odds;
(d) made in an attempt to circumvent our betting limits;
(e) involved in syndicate betting;
(f) odd varies more than 10%
(g) accepted in error, including but not limited to correlated parlays
As explained to the user, bets that vary significantly are (automatically) voided within a 30min period, this is not a new rule, in fact it is enforced for more than 1 year to all users. The system is triggered only on less than 0.1% of all bets placed, and does not apply to live events. Virtually it's very unlikely that a regular user will see it, unless someone is trying to exploit odds's spikes because pre-live odds simply don't vary 10% usually.
Odds that vary for
either direction are voided, and not only for the BetBTC's side. It is a 100% automatic process that requires no admin intervention (as on every BetBTC routines, except big withdrawals when admin intervention is called)
Contrary to the user's accusation, l
ive bets are never voided. The bet was voided for an event that was already live, but the bet and fixture was pre-live, so the last lines/odds before the event went live were and are always used to compare and void or not void the bets regardless of the live event/odds that are a completely different and non related subject for that decision.
BetBTC is a reputable sportsbook operating since 2014, we have thousands of online players and only in this forum we distribute weekly prizes of significant amount when compared to this accusation. This is the first time we receive such accusation.
To finalise we would also like to point out to all readers, that this user signed up an account at BetBTC just 4 months ago, and since then has a net profit of more than
1.20BTC ($42.000 at current btc rate) and there was never any withdrawal limitation or block imposed to the user.
Regarding the topic:
3. Here somehow i was charged BTC withdrawal transaction fees of 0.00964561 BTC (around 300 euro). This bitcoin was returned to me ONLY after i have written to support, but i assume its not a given, that everybody in the same situation would have noticed it.
This is the third time we will be clarifying about this topic.. although the situation was resolved and your account credited back instantly, you keep insisting in this, which makes no sense..
2. Regarding the high withdrawal fee, there was a clear error because your funds were sent from an empty hotwallet that caused a lot of inputs that turned the transaction very heavy and expensive. Right after you reported it to us, we rapidly credited back the extra charged fees and took action to ensure this does not happen ever to another user (we have also checked and in fact it was the first and only time it ever occurred in a BetBTC withdrawal)Given the user record, constantly spamming our support lines, making videos, posting negative reviews everywhere etc (despite the fact that he's in clear profit) we have solid reasons to believe this is a a professional scam accuser. If you check the participation of this user in the forum, it's only to provide negative reviews..
For this reason, and only this reason, we have decided, and already informed the user that any remaining funds should be cashed out as soon as possible, because the account will be permanently deleted within the next 48hrs. No more accounts should be created by this user at BetBTC
Best regards,
BetBTC
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