~snip~
It's not the first time I've heard of this on FJ and I'm sure not the last but I am doubtful they won't eventually get that withdrawal processed. I agree more information should be given about the delays though. Give us an update when you know more!
14 BTC is actually a high amount and probably that it needs to be double checked, plus boxx you know that today is holiday so their staff probably isnt working and it might take a while for them to check this thing however if you actually know alot of this had happened in the past then you know that in the end they will pay the winners as well , cheers
You know I would have in the past been apt to agree and not have any problem with a delay in order to verify, that is until now. First told by support 24 hours that was on Friday the 30th at 20:00 site time, then told 48 hours that was on Saturday night, it is now coming up on 72 hours and still nothing, not one email, not one phone call, not one chat initiated while I'm logged in (other then the chats I have initiated). I can see 24 hours, even possibly 48 if a major issue, over 70 is just plain poor business practice and terrible customer support. I even requested to speak to someone in management regarding this issue and was told "No" by support on chat. When I stated I was filing a complaint and that I had posted my concerns on bitcoin-talk I was told that I was being threatening and then the support agent disconnected the chat and refused to answer any further attempts to make contact with her. What kind of help desk model is that? What kind of business leaves no way of escalating issues and resolving/repairing problems for 3 days when their business is open? What kind of customer services tells a customer they may not speak to management regarding a issue and then refuses to even communicate with the customer because of false staements regarding threats? What kind of business violates its own posted Terms & Conditions and implements a policy that is only known to exist by them and refuses to share any information regarding this non mentioned policy in any way with the customer who is being effected by it? What type of business refuses to communicate with the customer in regards to the issue but instead appears to hide all information instead? What kind of business advertises as a primary feature "Instant Withdrawals" but then does not do it?
I've been a loyal customer for over a year never complaining or reviewing how they take my funds when I consistently lost and they profited from me, now they decide to treat me poorly and delay and say nothing while violating their own sites rules. My opinion of FotuneJack has been severely affected by this and how they have chosen to not handle it in the most extreme negative.
There would really be delays regarding on their withdrawals because i do experience it too and they say that there is a maintenance that causes the delay and we should not directly jump to negative feedbacks on just a single scenario or delay.We all know that FJ is one of the most reputable gambling site that still operates until now.We should have patience regarding on this since we are just starting on a new year and as mentioned above maybe staffs and supports do still celebrating their holidays and it would goes back to normal for sure.
You are obviously biased Oilacris, Just to break down the garbage you posted...
More than a few minutes is too long 70 hours needs a solid apology, what maintenance are you referring to? gabarage even so, Bad management.
This is not a single scenario, A few people have posted here and elsewhere that their withdrawals have been delayed for over 24 hours, Which is very bad.
The new year is when they should be the most efficient, there are many people around the world who don't celebrate NYE again if this is a excuse, Bad management!
What about the player who chooses to celebrate NYE with a relaxing gamble and wins, But really loses when he has to endure this ordeal of waiting for his funds and terrible treatment? Bad management!
I had
BTC3 I was saving for when fortunejack apologised to this player and reassured bitcointalk that their withdrawal system has been fixed and all withdrawals will be process in under 24 hours, Now I will take my
BTC to a sportsbook instead. I am annoyed because I like playing there, But gamblers need to stand for their rights and not accept being treated like rubbish!
Its not a garbage and im not biased im just stating on the situation that i have experience with them and might you are correct on some point that withdrawal process should not exceed 24 hours because they already claimed that they have fastest deposit and withdrawal.I dont know whats the real problem and as far as i know when i chat to their support they just say that they have maintenance,so where the bias on that? We couldnt do anything about it and Staff of FJ should really pay attention on this matter because people now are starting to complain on this issue.
Latest chat response:
LIVE CHAT
EMILY
1:17 pm
Hello copenman. How may I help you?
COPENMAN
Can I please get an update on my withdrawal
EMILY
Thank you for contacting FortuneJack support team! the withdrawal is still in process. You will need to wait.
COPENMAN
Please provide more information on what is causing the delay of now 4 days
EMILY
I am not able to provide the details on this. As you were informed our fraud team needs some time to complete the process. It is just the matter of time.
COPENMAN
can I speak to someone who can provide me with more information please?
EMILY
The only person you are able to talk is the live chat agent.
COPENMAN
Why can't I speak to anyone else?
can someone call me?
EMILY
We do no have any other service. All the cases are forwarded from us to the management. We are aware of the delay of your withdrawal and as you know it has to be checked by our fraud team. It requires the time, and there is nothing that can be done for the moment except waiting.
COPENMAN
can someone from management contact me or someone from the fraud team?
EMILY
We do not have similar service. You are able to contact us any time you like. If we will have any update you will be informed on your email which is
copenman@gmail.comCOPENMAN
Why wouldn't someone from management be able to contact me and let me know what is going on they surely are capable of communicating with you so why can't they contact me directly?
EMILY
There is no need to contact you directly as we are informing you on the reason of the delay. It is delayed by fraud department and the process takes time.
Please be more patience ad wait.
COPENMAN
Yes you are telling me it is delayed by fraud department but not actually saying why it needs this much time or any other information at all like how much longer, what stage of their process are they at, what if any issue they may have identified, etc. Or why you refuse and get to deciede weather or not management needs to speak to me. I am the customer I get to deciede weather or not I would like to speak to management. Why do all agents refuse to let me speak to anyone in management and get to deciede weather or not management should be contacted?
EMILY
I understand the importance of the funds and sources however for this moment we do not have any details of the investigation. As soon as they will be known for us we definitely share it with you.
COPENMAN
I have been extremely patient considering the amount of time and being given no information exept that it's with the fraud department also being told 24 hours which has passed then 48 hours which has passed and now not even being given anytime frame at all just being told to wait and why you are unable to get any information or details on your own process is just making it worse.
Nothig is being shared with me just the same thing over and over with fraud team and missed times your eam has told me would you be patient when getting the same?
EMILY
We do apologize for it, I hope it will be completed shortly. We are not sharing the details simply because we are not aware of them. Nothing personal, kindly asking you to wait longer.
COPENMAN
I do realize your team personally is not withholding the information but your management should be giving me some information on the delay but appear to not care about the customer only care about the money they get from me which has been substanial over the life of my account and I've never complained when you won my money but now I win their money they choose to leave me in the dark and delay for 4 days providing no information or reasons
EMILY
I can understand how hard it is to wait for these days, however please be sure there is no reason for you to worry. Only to wait a bit longer.
COPENMAN
Unfortunately I can't be sure to not worry as I can see no reason for it to take this long and have no idea weather or not I will be paid what I won at this point. Have a nice day.
Copenman sexy beast!..If the live support said there is no reason for you to worry about they shouldve at least forwarded you to someone having a much more higher authority regarding the situation so that in that way they could at least give a much more clarity....
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