I think they will refund the OP within a day or two maximum. This whole incident has been a massive PR disaster for changenow because they did not expect somebody would challenge them in the way the OP did by paying for adverts to explain what happened and by using the forum.
I see you are the only one capable of constructive dialogue. Well, I agree with you. But imagine that I, or someone else, will launch such a campaign against another little-known exchange, without betraying any facts other than his story. What we know: - he makes an exchange for $ 70,000, while, as he says, without taking it seriously
- for some reason (we do not know, it's an internal algorithm), the transaction is blocked
- this person, fearing (LOL), sends the first picture (WTF?!)
- the exchange requires real documents and video communication to understand who this person is (agree that getting fake ID causes certain thoughts)
- for some reason (I do not believe in fear for my own life, it's stupid), this person refuses video communication
- He starts a campaign against the exchange, accusing ChangeNow of "fraud".Now the question: what is fraud? Sending fake ID is not cheating? So the scammer accuses of fraud, spreading information, usually not mentioning what caused the problem - FAKE ID and his "frivolity".Do you understand me? This is absurd, we did not see this transaction! That is, the exchange could generally deny this operation, but they recognize this, try to solve the problem, but as I see, OP wants to return the coins, remaining unknown. I think this is wrong. Imagine, in place of ChangeNow, any known exchange in a similar situation. What could write all here on the forum, if in this situation was Binance? And the last thing. I've seen so many times about ChangeNow that I'm ready to poke my eyes out. I admit, I do not like the methods of ni23457, and I do not understand why the majority of the participants of the forum support OP. Nobody but a few people is aware that this problem is the fault of both sides. Thank you for your post. Several things you did not mention included the OP was under the impression changenow were "anonymous and limitless" as this was mentioned on their website in the past, that was the sole reason he used them. The OP was not offered the opportunity to decline the trade and receive a full refunds when ID was requested as a result of the internal algorithm so he suspected changenow might be selective scamming and decided to never send his ID to an organisation he was suspecting of being a scam. It was this lack of option that prompted the OP to send "fake" ID to changenow. With all of the information available on hand including your wonderfully written post, most people seem to be supporting the OP because he was forced to send ID after he sent his crypto. All that information should have been made available by changenow before the OP started the trade. |
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The Microsoft partnership is so funny. I tried googling and found nothing about it other a link in the gc thread talking about how game got the same "partnership" back in 2014 or something with azure cloud (microsoft) lol
Fakenews until proven otherwise imo
Yes very fake news. Using misleading words or outright lies to promote something is just not good so the point is why are they doing it? |
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I see no way forward for the "owners" of this shambles of a project. The crypto community in general is saying this whole thing was a scam from the beginning.
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Are you really taken them seriously? I lost a lot of time reading this and it seems an obvious scam with the usual delay tactics: block account, demand verification, lots of time, ask for more documents and media, lots of time, reject documents as being fake and keeping the money. I think they will refund the OP within a day or two maximum. This whole incident has been a massive PR disaster for changenow because they did not expect somebody would challenge them in the way the OP did by paying for adverts to explain what happened and by using the forum. If they see common sense they will refund the OP and then make all necessary changes on their website to make it clear if ID verification is needed then the option to refund will be offered. |
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I hope BTX will overtake market capital of BCH soon  $15 million to $7 billion. Coming right up! Never know what might happen after Ver and Wu give up on trying to take Bitcoin Cash ahead of Bitcoin and abandon their pet project. |
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I hope BTX will overtake market capital of BCH soon |
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yesterday I saw on Facebook a post about a partnership with Microsoft, it's true or what it is. did MgO such an interesting project.
Why do you think a multi billion dollar company would want to trade with a tiny outfit such as MobileGo which has been accused of being a scam? |
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The development prospects of the MONACO coin project will be good. Currently, the prices are relatively low and investors can buy it on a bargain basis.
Actually, the price is still high considering they have no working product yet. But once they start releasing card I think the price will go much higher. They will never have a working card, they are a waste of time and space. We all have been reading about their deadlines from July 2017 when they said they will send the VISA cards out in August 2017. More than a year later we are still reading the same lies while failed CEO Kris Marszalek and his team have enjoyed the financial benefits of the ICO There are gullible fools who think 100,000 VISA Monaco cards will be sent out in Singapore "imminently" just because failed CEO of Monaco (Kris Marszalek) says so. He was also behind a failed company called "Ensogo" which was investigated for fraud when it collapsed. |
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I can't believe anybody is stupid enough to buy this coin.
Its like, if they are that stupid, how did they figure out how to use a cryptocurrency exchange?
More interestingly, how did they get enough money to waste on a non-existent coin in the first place??
It should be a crime for Poloniex to keep offering it up for sale.
I also think that there are manipulations that are designed to attract people uninitiated in the subtleties of the project and the real state of affairs. Their goal is to earn money, as the event will develop no one cares. It seemed like is was a scam, it was mentioned many times. |
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MobileGo is dead regardless of claims made by various exchanges and the devs.
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Regarding the OP who has his funds frozen, it is about time you returned the funds to him using the same address you received them from. What confirmation are you waiting for and from who?
Our legal team is dealing with this case right now and we're waiting for a resolution from them. Thank you for the update. At least we now know there is traction, thank you for letting us know. It has already been 2 months that you have been holding funds that do not belong to you so how much longer will your legal department take? This 60+ days of limbo is unfair on the OP therefore we hope it will be resolved within a day or two. Thank you for your assistance and clarifications. |
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@Polina_ChangeNOW
Many thanks for the post and your clarifications. I hope you will implement some of those changes as soon as possible and I wish you success in your business.
Regarding the OP who has his funds frozen, it is about time you returned the funds to him using the same address you received them from. What confirmation are you waiting for and from who?
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This project is an absolute disaster for investors. Some accounts say $53 million and some say up to $106 million had been raised in the ICO. Where did all the money go?
This project is dead, no need for anybody to waste more time believing it will succeed. Time for investors to start thinking about a group lawsuit against the "owners" of this disastrous project.
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Nobody is by any means required to send us their documents. However, is this case we might not be able to process their transaction. To give you an example: if an exchange, Bittrex, Kraken, Poloniex, whatever, decides to freeze someone's funds and ask them for info regarding the source of funds (this is a real case, by the way), the customer in question can refuse to provide any. In that case, said customer has to be aware that they're risking getting their funds blocked until they satisfy the exchange's requirements. You either play by the rules or find a different game.
We do totally agree with you here: the interface can be made more convenient. We'll be glad to improve the interface once we've gotten a confirmation from our legal team on whether we can do that without compromising the procedure's integrity.
By the way: the exchange amount is not the only thing that might trigger a KYC check. There is an entire set of criteria at play.
There's no doubt that we have to give our users more information, we'll do our best on that.
It's actually pretty sad that no one bothers to read ToS and PP. Don't you read loan agreements or mortgage contracts, for example? Crypto is real money, and our documents are present on the website for a reason, and we will try to encourage our clients to read them even more vigorously.
I would like to reiterate that the amount is not the main criterion. And it's not only about getting the site updated: adding a notification is easy. We need to solve a task, first and foremost: how do we add a notification on the site and still maintain the KYC procedure's integrity? It's clear that if we provide all the details on our KYCP, there will be people who will try to abuse the algorithm. We understand the inportance of the task, are working on it, and will keep the community updated. Thank you for your ideas.
Many thanks for the post and your clarifications. I hope you will implement some of those changes as soon as possible and I wish you success in your business. Regarding the OP who has his funds frozen, it is about time you returned the funds to him using the same address you received them from. What confirmation are you waiting for and from who? |
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Well thank you very much for that post. Very interesting  |
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 First of all I used a random proxy IP generator so you guys at changenow never find out my real IP address and location Second, I went to etherscan and took an ethereum address at random Third, I was trying to make a demo trade of 15 BTC to change in to Ethereum (not real coins but just a demo to see what happens next) Fourth, there were no warnings about AML/KYC. This trade should never have been allowed to go through at all without ID verification because the amount is too high. You stated earlier that you have an automated system that flags up suspicious trades but you never made it known on your website what will happen to that trade after you receive the funds and if the sender refuses to send ID. You must inform the user which international law enforcement agencies you fall under because you are registered in Belize and claim to have offices in multiple jurisdictions including Russia and Europe. Fifth, who will bother reading the TOS and privacy policy so highlight that key information on the trade page. Finally, before the QR code was created there should have been an alert for the user to notify that ID would be required but even more than two months after changenow have kept the OPs funds they still have not added this to their system. What confirmation are you waiting for and from which international law enforcement agency? How long will it take you to update you website to show the AML/KYC is mandatory when a customer tries to make a trade beyond a certain value? |
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As for the refund - we can return ni23457's funds only once we've confirmed, once and for all, that we have the right to return them and that it won't land us in any legal trouble. We don't want any problems for ourselves. Well the OP will rightfully not send you his ID or send you substitute surrogate ID and never make a video call for verification. That leaves the ball in your court. It has been two months since you have been holding on to his funds. How much longer will it take for you to find out from Interpol, Europol and the other agencies you sent the OP dossier to about whether they will charge you with a crime for returning the same crypto back to the same address it was sent from? What confirmation are you waiting for and from which international law enforcement agency? How long will it take you to update you website to show the AML/KYC is mandatory when a customer tries to make a trade beyond a certain value? |
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Mgo was originally a scam.after more than a year, this project did nothing.the team deceives people’s trust in it.and they are notorious in this market.
Many people agree with you. It seems the whole thing was a long drawn out scam which was designed to make the "owners" rich at the expense of gullible investors. |
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I agree with you but I don't think the credit feature will come anytime soon because they almost every time miss a deadline.
They don't believe in deadlines. It's always 7 - 14 days apparently; ) I have been reading about their deadlines from July 2017 when they said they will send the VISA cards out in August 2017. More than a year later we are still reading the same lies while failed CEO Kris Marszalek and his team have enjoyed the financial benefits of the ICO There are gullible fools who think 100,000 VISA Monaco cards will be sent out in Singapore "imminently" just because failed CEO of Monaco (Kris Marszalek) says so. He was also behind a failed company called "Ensogo" which was investigated for fraud when it collapsed. |
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>Do you expect people to meet your team members at blockchain conferences but they will keep their full names hidden?
Have you ever visited any blockchain related conference? Have you ever participated in any blockchain related business? I guess no. The same troll as ni23457 is I have been to conferences in the past but have always known the names of the people who represent their company. |
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