I also had an experience with the slow response of the ticket that we will send to th polo support.
I was being hacked last week and sold all my coins to a cheaper price and withdraw all of that. I sent the ticket last Sunday and until now they didn't response on it. The withdrawal is not confirm that's why i sent them ticket to cancel the withdrawal. But until now they did'nt do some action on it. Why they are so slow with supporting ticket? Anyone knows how many days does their agent will support us in our ticket and concerns?