Dear user,

The payment has been processed by our financial department, and we have also informed you about this by mail.
Apparently you entered the wrong bitcoin address during the payment, which is not our responsibility.
We have never encountered problems with disbursements, and we also notice that you are doing everything possible to put us in a bad light.

After that you lost 1000 mBTC, and out of frustration / anger you try to blacken us again. Nevertheless,
we have processed your payment request and it has been sent to your specified bitcoin address.

As we stated before; It is your own responsibility to provide the correct bitcoin address.
Thank you, incidentally, for threats again to our help desk.

Thanks for your feedback,

Please contact support regarding these kind of questions.
I would love to help you but I am not from the financial department.

Commenting on this forum is beyond their control and they cannot monitor this process.
Once again please contact support directly as posting on this forum will not speed up the process.


Please be patient.

Dear nikica99 ,

A computer makes no distinction so it is possible that you weren't first in cue.
Please be patient.

Dear Nikica99,

We aren't ignoring mails and questions regarding payouts.
As can be reviewed as example here from +- one hour ago: https://bitcointalk.org/index.php?topic=5224028.msg53830514#msg53830514
Please be patient. All requests are processed in turn.

We do our utmost to handle this as well and as quickly as possible.

Thanks.

Thanks for the feedback.
You're welcome.


Thanks for your reply.
Please dear forum users, note that this is not a customer and has falsely accused several bookies in the past..
https://bitcointalk.org/index.php?topic=5224028.msg53821836#msg53821836
He even made accusations when no bets had been placed at all and we were not even completely live.

What is the reason that you are on the forum?

Hi Alphie12,

We do offer NBA: 28 matches live at this time: https://malubit.com/eng/live-betting#live_sport_18

For example the current live match the Milwaukee Bucks vs Indiana pacers:

https://malubit.com/eng/live-betting/event/86365212/1

We also offer NCAAB:

For example the current live match: Drake bulldogs vs Missouri State Bears:

https://malubit.com/eng/live-betting/event/86365950/1

If there is anything else, please let us know.

Thanks for the feedback,
If you do have questions regarding your Withdrawals, please contact support with your ticket number.

Thanks for your feedback.

You just threatened us with death? What do you expect?
Our specialists are working on this case regarding your withdrawal.
What may take longer than expected.

Despite your threats, we remain tidy and try to process it as quickly as possible as can be reviewed in the mailing conversation.

Thanks for your feedback.
We will discuss own theme features in line with the dark/light theme with our development team.

@ elabor77
You are mostly welcome!


@ nikita

Maybe you should also write that we processed your first withdrawal on our site in a few minutes.  When you made the second withdrawal, you cancelled this withdrawal very fast (2 times f I am not mistaken). After that you deposit again. When clients deposit and withdraw several times, we assume they want to play again on the site with the funds they just withdrew. And again, we are not going to discuss these things on the forum. We always reply as fast as we can, and when we do not reply in 30 minutes, you write that we ignore you and we are unprofessional. Sorry but these kind of accusions are inappropriate. You can contact us directly on the livechat or email, but do not try to give us a bad reputation because we did not do as fast as you wanted it to be.

We regret that lies are posted on the forum. Texts have been changed by the client SSCEZAR (out of anger), which was not said by us. So this comment.


Never said by us! SSCEZAR has edited the text, trying to save his own attitude and trying to hide his rough behaviour.


This is in the context of fraud; I hope players think carefully about these false accusations / death threats and lies from SSZECAR.
We are always willing to respond to the forum, but if there is fraud with statements, we see no reason to comment on it. If a player has a dispute with our company, he can contact our company. It is not intended that a dispute be discussed in detail here and our name be negatively influenced by the false accusations of the player in question.

I would also like to add that the mental and physical bed controls were sent to our help desk within 24 hours, so I don't understand how you could suggest that it was after 48 hours.

So that justifies all the threatenings..

We are happy to assist players where necessary, but regarding the matter with the player SSCEZAR we consider this case (the discussion here on the forum) closed.
If players have other questions, they are of course very welcome. Regarding the case with SSCEZAR, we will not reply here anymore.

Thanks for your feedback.
Reviewing your reply's at this forum:




Same kind of unsubstantiated scammer reply's and allegations against various companies
all over the forum, the same as posted by yourself in this topic.
What is the purpose of your visit to the forum?

Thanks for the feedback.

You made serious and various threats to our address and our families because our specialists are working on this case regarding your withdrawal.
What may take longer than expected.

Despite your threats, we remain tidy and try to process it as quickly as possible as can be reviewed in the mailing conversation.
What did you expect? Threaten us, again with even death threats this time: so we could going to work faster and harder?

Dear forum members,

We would like to respond to this situation.
First, it was never said that we should not pay out the winnings.
We looked at the bets placed and saw no logic in gambling behaviour.
The only thing we could conclude is that there might be separate things going on about the bets of the user in question.

If, as a bookmaker, we suspect that profits have been obtained in an unfair manner, we have the right and also the obligation m.b. laws and regulations to analyse these bets.We think every bookmaker in the world would do this. We are here on the forum to answer questions from customers, and try to make them as much comfortable as possible.

The customer has been e-mailed that he please should be patient, and when the check is complete, that the payments and place take place. So he just need to be a little patient here, but instead he decided to act rude and threat us.
We consider privacy of customers to be very important and are our top priority.

However, as a result of which this customer is now blackening us and threatening to blacken us both physically and digitally, we would like to prove the contrary and are forced to post part of the conversation here.With the side note that we have responded to all emails from the customer, and also kindly asked that he wanted to stop scolding and threatening us.

Some examples of the customer's misbehaviour.

Directly said in the email conversation.



We are trying our best to provide the best services but what should you expect with these threats.
What should you do if you are threatened with this serious violence? That's frightening for our employees and their family's.

We would like to remind people once again that Malubit will never release private conversations to third parties,
but in these cases an exception is made because this violates the image and comes under defamation / later.

This user shows no respect for us as a bookmaker and for our employees (who we protect).

There are many customers who enjoy playing on our site, and we value all our customers.

Moreover, we would also like to state that this forum is not intended to discuss such matters among themselves,
since we consider the privacy of customers important and we are now being falsified and seriously threatened Malubit and our employees (what we cannot allow).

Hopefully you as forum members understand that we had no choice but to post this.

Thanks @elabor77, for your experience, it is an honor to have you on board @malubit.com

Once again thanks for your feedback. much appreciated!
We have applied a number of hotfixes.

Tested with various computers around the world. The website runs smooth here.

Could you please test it on your side?
Thanks.

Thanks again for the feedback.
Alt meta names are on the list, same goes for the light/dark theme and high contrast.
However the Mobile response theme is prio.

Thanks for your feedback. Please let me explain.

All the deposits are made in BTC. We do not use any FIAT on the site.
The amount that you enter in the deposit field is an indication and represents the value of it from your wallet.
After the deposit, the balance is shown in mBTC. When you make a withdrawal in mBTC, its only another appearence,
the transfer will be send in Bitcoins. You do not have to worry about anything, deposits and withdrawals are anonymous,
we do not use any FIAT and all deposits and withdrawals are processed in BTC.



Thanks for your kind feedback. We will send an update when it is ready.

Thanks for your feedback, We can constantly improve ourselves through feedback.
As the name Malum is not in our name, could you please explain in what case this should be evil related?

Thanks again for your feedback.
Could you please explain this?

Everyone has promotions. What do not you believe?
You can contact support in case of help.

Hi nikica99,

Thanks for your reply.
To be able to help you faster.

Could you please send your support questions to our support team as we aren't 24/7 available at this forum because this forum isn't our support forum nor our own forum.
Contact details at: https://malubit.com/eng/contact

They are stand-by to help you.
Thanks.