I understand I have the option to play elsewhere, I've already explained I rarely play on Betcoin anymore - and may never again.  Currently I'm playing on WPN through 5dimes, 4 mtts $109, $44, $33 and $160 buyins, all funded by bitcoin. (sn = goatofgoats) So telling me to "go somewhere else" doesn't really make any sense.  "forget about betcoin and stop trying to hold them accountable" would make more sense.

I'm doing this because I truly believe its the right thing to do

Would that make it ok for Betcoin to behave this way?

(Currently I am playing over 50 hours a week across 4 different sites, Betcoin has not been one of them.  The last time I included Betcoin in my regular schedule was October 11th, working on explaining why now  )

I think over the course of my betting with Betcoin, I am probably closer to even. I had some great streaks of luck, and then gave back some. Winning or losing, I just want a reliable book to place bets.

You are correct, my past experience with their customer service and their payouts has been well above expectations, which is what gave me the extreme patience to deal with their many sportsbook issues in the first place. I certainly did not want to leave, but given that I believe that they did the wrong thing in this situation, and the fact that their book has been so unstable without adequate updates to the resolution of issues, I've decided to stick to my threat of leaving and move on. It's truly a shame, as I had spread the word on their book being a great place to make bets.

• You cannot grade bets 3-4+ (sometimes 30) hours later and expect regular customers to stay around
• When issues exist in the Sportbook causing interruption to normal operations, you need to update your clients and provide alternatives for clients in good standing
• When the client makes extraordinary exceptions to deal with a very poorly working sportsbook, you make exceptions to your processes, as long as they are fair to all sides, as was my request to honor the bet I made 5+ times, only to have my balance disappear, and them tell me the bet was rejected, and not honor the bet even though I opened a support ticket and reported the issue BEFORE the games begun

I did reach out to Andrew on the back end, and he dismissed the issue stating they do not accept wagers in support tickets, even though he did it before, and it was an issue caused by their book not functioning with a clear record of the ticket. I don't mind dealing with Andrews smugness in his responses, but for them to not do the right thing on this wager, which was such a small fraction of what I bet weekly, was just unacceptable.

My reason for continuing to post about this is my annoyance, as well as the intention to make sure that they rethink these things in the future. They're so concerned about paying people to post positive things (note: all my positive things in the past about betcoin were not paid, but just honest reviews, just as this is an honest negative post) with their marketing campaign, they are forgetting that a simple resolution that may have cost them $300 can cause a lot of negative feedback. I think they'll also agree, it's not even the amount that is an issue for me, it's entirely the attitude and response that I've been seeing from them that is the driving factor in this.

My first deposit and two bets at nitrogen went extremely smooth and fast, and time will tell if they grade and payout as quickly, since they are both using 5dimes for their feeds. My guess is Betcoin may not be taking on the risk with the sports betting, but just being a conduit to the bet. Andrew said they are having record deposits, so I sure hope all of those people stay and put up with the many issues. I stayed longer than most would deal with because of how good they WERE.

I did indeed, I sent a message to those in the community that I was moving on, I guess the post about Nitrogen and 5dimes wasn't appreciated as I saw it was deleted. Not sure why, as that original post was already there, I just added a line. With the disgruntlement over the sports book reliability I wanted to let people know of the many different options that exist that are actually reliable. However, I do understand the competing books have potential to harm your business if they provide exactly the same lines with more reliability. Hope both the sportsbook issues and the WPN connectivity delays are resolved soon for you.

If you'd prefer that I didn't login, please go ahead and delete my account, I won't need it anymore for wagering. The cryptic loyalty program with misleading facts really doesn't do anything for me, so if I changed my mind, starting over wouldn't impact me in the least.

Could you please name one other online poker room that has this policy?

Have plenty more to say on this later.

they take all your money -> 1BTC in my case )

It was a freeroll for those that don't play cash games at Betcoin   Do you play cash games at Betcoin?

And some of us contribute to the freerolls by playing cash games and can never play them.  YW