A kad ste svi depresivni oko ovog suba u pm, i ovo malo što se pojavilo prošle godine će otić ak je svaki treci post "propadamo gotovo je". Atmosfera je užasna upravo zbog ovakvih postova. Znači od kad sam se pridružio prije godinu dana samo što slušam je kak sve ide dolje, svaki put kad netko bumpa ovaj ili onaj drugi topic se veselim postovima, a na kraju naletim samo na žalopojke. Ako vam je stalo do suba, promijenite mindset. Znam da si top poster i sve to, ali uz ovakve postove ne kreiraš atraktivnu atmosferu za nas friške, niti daješ neki incentive da se nastavi postat jer "ionako propadamo".

Jedno 15 godina sam bio dio Unreal Tournament mirca (pa onda discorda) koji je doslovce imao jednog, max dva nova člana godišnje, uz nas tridesetak seniora od kojih se možda pola povremeno pojavljivalo da posta ili zaigra nešto, ali je atmosfera bila brutalna. Nitko se nije žalio kako igra propada (što je istina) ili kako nema članova (što je opet istina), već se fokusiralo na šeranje zanimljivih pizdarija, prepričavanje LAN eventova i organiziranje retardiranih turnira s retardiranim nagradama jer smo svi zarađivali neke pare pa nije bio bed odvojit nešto i organizirati. Atmosfera je bila odlična i nikad nikome nije palo na pamet reć "e, propadamo", a svaki novi igrač se dočekao otvorenih ruku.

You know everything you just need to know where to look.

If the casino is licensed and uses game providers like Bgaming, then the casino can't do anything around the game, it's all controlled by Bgaming. If Bgaming has a successful game that has a strict rule and RTP settings, then that's the rule that all casinos need to abide, otherwise they will not give you the game. And since it's a successful game, you're the one losing out. Can you trust Bgaming? Well, the RTP is always on our side, not the players side, and we all want to pay our salaries, so it's in no ones interest to create and host a game that scams people.

If the casino is unlicensed and uses their own games that they developed, then that one is tricky and you would need to check if it has "provably fair" features, but I have no experience in this field so I can't recommend anything.


Not a lot of "inovation" is being done within this industry, so most methods/systems/cheats (except hacking) are well known and an automation system picks it up, bans the player, refunds him the deposit, and closes it without you moving a finger. Then if the player decides to contest and open up a ticket, then you enter the playfield. It has to be like that since there are thousands of them every week, you would lose sleep over managing scammers.


I'm not a solo player, there are over 15 people in the team + another 15 suppliers and providers, so this question would be hard to answer. I'm personally spending my days with acquisition through organic marketing campaigns, since my background is SEO. Yes it gets tiring, but when I was a kid I was a digital marketing specialist at Nokia in the last year of their operation, that was tiring and stressful too. You need to pick your battles and join those that have a better outcome, regardless of how tiring they are.


I already answered this question, go read some of the previous answers (and I'll add it to the main post soon once I get some time). But overall it depends on your system, experience, team size and so on, anywhere between 3.8 and 5 mil I would say.


I could write a long post about this, but it's not worth it at this point. I just want to make clear that it wasn't my money, and I'm not a solo player. There are investors, a whole team and so on, I'm just part of the team.  But in general for a small time operation plan anywhere between 3.8 and 5 mil eur.


The "iGaming Tax" thing that I've mentioned already. It's the fact that for everyone else this service costs $100, but for you, since you're an operator, all of a sudden it costs $150. It makes me so angry sometimes that I go crazy.

A legit business expense was the situation with CloudFlare.com, for everyone else they have a zero dollar package, I open up 11 sites with them (out of which one was a casino on a paid plan, and 10 were just mirrors on a free plan), and then after 12 months they decide to release a policy update where all iGaming clients have to pay $275 per month per site, which introduced a nice fat invoice of $33.000 that you didn't know you will have in that year. It pisses me off, and they are not the only ones. And don't get me wrong, it's not a problem to know it upfront, that can be calculated into your business plan, but to change it two quarters into the year? It's just stupid.

In another occasion I got a really good masseuse two days per week into the office for the guys, I thought that I'm getting a bulk price since there's no fkn way that on her own she can get 30 clients in one day, two days per week, until I checked how much she charges in her own office setting and saw that she increased the price for 25%, and later on overheard how "igaming people are just suckers with money, they'll pay anything".

So yeah, the iGaming Tax.


One of the reasons why we left the crypto casino business and focused on fiat instead, there's just too much stuff going on and you can't keep track of it.


In crypto casino management no, the previous project advertised here was our first venture, in Fiat yes, the whole team and I have been in this business for a while now.


As a casino your only responsibility are the players registering on your casino, everybody else is already vetted (game providers, payment providers, customer support) and little to no babysitting is needed for them, and they are also quiet responsible since they want to stay in the business. The business itself isn't that much complicated, the slot machines are simple and need little to no updates once vetted, live casino providers have their own processes and are vetted by others, it's a neatly regulated landscape so there isn't much to do outside of your own player base.

But that player base can bankrupt you So yes, a lot of it is spend babysitting scammers, patterns, updating the matrix that figures out who's cheating and who's legit, but luckily I'm not in that department. But I already wrote it in one of the answers, finding scammers is easy since most of them use common methods or think that we're a solo player with no group data of their behavior on other casinos that are also under our ownership. So some would register on CasinoA and try to scam you, get red flagged by the system, and immediately try again next day on CasinoB with the same name, e-mail and credit card. It's hilarious.

Very hard and very unsafe.

When I say very hard.
#1. First, if you're operating a licensed casino there are scammers out there trying to get you, with a no-kyc casino that's not only doubled, but I would say quadrupled. You need to have a separate process, team and methods of managing those scam accounts.
#2. Second, the lifespan of a non-kyc player ranges between a few weeks and a few months, with an occasional player staying longer, while legit kyc'd players stay with the casino in the range from 8 to 14 months.
#3. Third, you need to operate without legit business oriented bank accounts and all your services have to have a no kyc policy (wallets etc), which means that you're open to vulnerabilities
#4. Last point, the pool of good quality services diminishes, whoever is legit and works towards an evergreen future in this business has all of the certificates and licenses, you can't build a team of 100 talented people on wobbly no-kyc legs, all of these people and their families depend on you.


You can't add a single coin (I mean, if you're a one man show and try to do a no-kyc casino and you're basically just adding your wallet and manually approving everything, then sure, you technically could).
You can add payment providers who then either have a set of coins that they have in the package, or you can request additional coins on top of what they have. However, I've tested it out and most people just use a handful of the most successful coins, everything else is ignored. 
However, the stronger the payment provider is in terms of security, warranties and coin selection, the more KYC they want. Again, no legit business wants issues with the law, and especially not FBI.

One of the issues of this "no-kyc service" rule is that most of them just end up a scam, and you can't build an evergreen company that will last 30 years on such practices. Just look at the mixer situation that we had on the forum.

I might be wrong though, but for me to change my opinion I would need to see a no-kyc money service that has been around longer than 4 years.

Additionally, from my experience, most of the players who ask for a no-kyc don't understand what a casino is for, and either try to launder money, scam the casino or any other weird combination that I'm not aware of (mix the coins?), so this is why building a whole business on it doesn't make sense imho.

Be very, very careful if a new unlicensed casino pops out and says "no KYC".

 

A sjebano je izorganizirati malo cijelu priču.

Ti si marketing manager
Ako je samo affiliate link u potpisu u igri, moraš ping pongat affiliate department koji će pratit playere
Ako je account na sajtu, moraš još ping pongat casino department koji će pratit playere na sajtu
Ako još daješ love na sajtu, moraš ping pongat sa payments departmentom i imat zaseban "budget" unutar bonus segmenta troškova

A onda, nakon toga, ako je još pun kufer bonusa moneya u igri (ajmo reć 5000 mjesečno), skewa ti bonus cost za taj mjesec i moraš u backendu imat neku opciju označit da si 5k eur potrošio na forum bonus cost, a ne na regular player cost.

Može se napravit, nije bed, ali čim je više toga na tanjuru više departmenta se treba pingat, i onda je pitanje koliko je to korisno.

Out of 10 scam accusations that I was part of in this forum, just 1 was kinda legit and on the players side, but just kinda. It's mostly the players trying to take advantage of the casino, not understanding that we're here to entertain, not to triple or launder your money with a kiss on the forehead. The issue with this forum and the scam accusation section is that the casino doesn't have any incentive to reply or play along with the games of a scam player, there are just too many of them. You would need to hire two workers who would only deal with forums and website comments, just to figure out that out of 10 of them 1 was maybe, somewhat right. It just doesn't make sense, so you rather return him/her the money they deposited and you move along. 


It really depends on the platform provider, the payment provider, the team that does the QA and so on, but bugs are common, and mistakes are made when there's an overwhelming amount of things happening at once. However, the platform itself is build like an airplane, sure it can fail, but there are processes in place to make it not fall down to the ground even if several "engines" go down. So they do happen, but not often. I would say I often encounter 1 or 2 per year.


By not doing anything hasty or stupid. If you're experienced, and have 5+ years of historical data behind, together with all the possible matrixes to help you with an issue, you can easily figure out an anomaly in the hourly results of the business.

#1. If there's a crazy influx of users but no registrations, you're being DDOSed
#2. If there's a crazy influx of registered users with no deposits, you're being attacked by people trying to flood you with user accounts and break your user registration flow.
#3. If there's a crazy influx of registered users with the minimum deposit, you're being abused by a handful of people that are trying to trigger the jackpot with the welcome bonus

etc etc, so the patterns do not change and you can easily spot them. So you just stay calm, pause withdrawals and manually check each and every one of them, then you trigger the KYC to further comb through the players, then you approve the withdrawals to the legit ones. It takes a bit of time and causes some players to leave your platform, but your business, employees and the legit player base stay safe.

I haven't been around that much the past few months, but why is no one writing the full name of the casino? Was it banned mentioning them? You're the third person that doesn't write it's full name.

Anyhow, to answer your question.

Yes, it's still worth getting a Curacao license if you're planning to operate with crypto. However, I would need to sit down and write a 3000 words article for you to explain the process and which steps to take to get licensed, so for now I think it's better if you just google the term and research it yourself. But the consensus is, if you want to operate a crypto casino, Curacao is (for now) the only way to go if you want to have a reputable operation.

Yes, there are issues that the department is going through, but there's a huge re haul of the licensing agreement going into place right now, so the Curacao licensing scheme will change for the better in the upcoming months. However, improving from one side means more regulation from the other. If you want less scams, it means more KYC's and limits. But then again, I think that it's better to have some type of a license than no license at all.

The challenge with this forum is that everyone wants a no-kyc casino, and in most cases the no-kyc casinos have questionable practices, and then you as the player get scammed.

Personally, if I would like to gamble with Fiat, I would go for an MGA licensed casino, and with Crypto I would go with a reputable Curacao operation like Stake. In both cases I would fully verify and look at it as a long term past time instead of a short-term quick-rich scheme, because it just isn't.


It does once you have a legit player, but scam players can suck you dry through bonus costs, and you (as the operator) can get unlucky and have several jackpots triggered within a week. It can happen, it's RNG.


Enter the industry somehow, check what your current skillset is, apply for low-level jobs in iGaming, attend conferences and learn it.



That's not my job, there's a whole department whos job is it to watch over it, and if they fuck up, they are the ones responsible for it, we as the operator and you as the player are secured.



Every day, every hour, sometimes more, sometimes less, but it's an ongoing battle. Since the introduction of CDN's like CloudFlare there have been less DDOS attacks, but it's a constant thing.


Funds are not held in one wallet, I don't know about others, but that's just stupid. It's a regular business with regular bank accounts.


No, we are experienced since we all come from MGA and UKGC licensed brands, so working with the regulators was not an issue. The goal is to keep everyone happy, otherwise you'll not stay in the game for too long. Once regulators start kicking in and fines start to accumulate, that's where you start eating shit. Just one example from an industry colleague, they just shut down their whole operation: https://timesofmalta.com/articles/view/gaming-regulator-cancels-genesis-global-licence.1078203

So, again, no, you don't want shortcuts, you don't want any maneuvering around regulations, you want to work with the regulators in tandem with your players, and create a healthy, evergreen base of players who will advertise the business for you. Look at Stake.


You don't hire off the shelve developers from Fiverr, you work with a reputable platform provider that has their own dev team, who is then in charge of all the changes and improvements. That's for the platform.

For payment providers, I mean, you just implement a specific code that the payment provider gives you. Same like with a webshop that adds paypal as their payment gateway, you don't work with paypals code, you just implement it.
For game providers it's the same, tinkering around the code of a specific game is not possible from your side, and the game provider themselves takes care that their team doesn't do anything stupid. That's not your issue.

 

Uskoro ću u heroje, daj mi još koji mjesec

These depend on the amount of internal services that you have. If you're a large operator that doesn't outsource anything except the games (e.g. you have your own customer support, your own platform, 10+ brands) then the employees range from 1000 to 5000.

If you're a smaller operation that outsources almost everything to different providers (read some of my posts above), then a team of 10 can easily manage day to day tasks, but I would say that a perfect startup team would consist of the following:

2x Casino dedicated workers, one head of casino and one casino manager
2x VIP relations , one senior and one junior
2x CRM, one manager and one coordinator
2x Affiliate relations, one manager and one specialist
1x Marketing Manager, to push the story of the brand further  
1x SEO manager, to manage agencies and freelancers
1x Content manager, to also manage content agencies and freelancers
1x Project Manager, to keep platform updates, tickets and other communications in line
1x Payment Solution Specialist or Manager, to keep payment providers in check
1x Free Spot Open depending on the nature of the operation, where you're either aggressive on the acquisition side so you get one more SEO/Affiliate person, or on the retention side and you get one more CRM/VIP person.

So just by looking at that number you can already get a feeling of how much money you would need just for the salaries in the first three years (cca 2 Mil give or take), and I did't even include the C-Suite in that (CEO, COO, CFO etc) so I always laugh when someone on this forum writes that you can open up a "garage casino" for $150k max. No, you can't


I'll answer the rest of the questions soon, for everyone else, if you have a question, try to be concise and ask it properly so that I can answer you quicker. Placing 10 questions in two sentences will take me ages to dissect and answer

For everyone else to understand this part: basically a casinos success lies with the affiliate team, since they are the ones who are "purchasing the players" from other affiliates, negotiate the rates, babysit the success rate as well as scam rate, and overall keep the casino alive. It's one of the most stressful jobs since there are changes 24/7, 7 days per week, and you're managing huge budgets and mistakes can easily happen. Also, if you're working within a startup environment, people are constantly pinging you over and over and over and over again. The affiliates, the scammers, your boss, it's constant daily communication, and if you don't know how to manage those lines of communication, stress is guaranteed.

Htio sam nabacit neku foru ala "ma momci imam ja verificiranih accountova sam recite koja država, sve pod Curacaom je dostupno" ali bi me se linčevalo, pogotovo ako bi netko iz engleskih djelova izvukao ovaj post iz konteksta

Ping me over PM and we can talk, overall I think that Affiliate Management is the most stressful job in the line, but there are people who really enjoy it and can grow a lot with it. I was meant to go to ICE but had some other obligations, if you wanna hang out during Sigma this year in Malta let me know.

Depends on the platform, some have it, others don't, but have limits in place that block the system entirely, or go through a manual review. Most live casino game providers offer you recordings of the session that was played, so you, as a manager, can review it and see what happened. If you're using a system and score big, but your funds are not immediately available for withdrawal, you're most likely under a manual review, with several tickets and departments checking if all is cool with you before releasing the funds. Sometimes it happens that a player thinks that he's "playing the casino" but actually just gets lucky, and then they go and brag on the forums or write tutorials about it, without knowing that it was just pure luck and that it can't be replicated.

Dealing with scammers and people who want to get money out of you, instead of being creative around marketing activities. It doesn't matter if it's the players, the suppliers or just random people, if you're in this industry, everyone wants a piece and sees an opportunity in you. There's also this thing called an "iGaming tax", which means that once a supplier smells that you're in iGaming, there's a higher price just for you there, and everyone wants a piece of your revenue. Sometimes I'm ok with it, other-times I'm annoyed by it. Additionally, to prove my point, after opening this thread I've gotten several pm's with random offers.

But basically, not having the room to use my core skills enough due to the high amount of scammers and red flags.


You need to stick "to your own people", otherwise you'll be judged constantly, so most of my friends are in iGaming as well. I rarely tell someone "out of the circle" what I'm doing since it's stigmatized, especially my aunt who's husband (my uncle) gambled away a huge amount of money and risked bankruptcy because of it. Telling her that I'm on the other side would probably create more drama, and me telling her that my uncle is an idiot for expecting to get rich from a casino would probably kill of the whole relationship.

But otherwise, as an operator you're in a some-what power position within the industry. We have the largest budgets, largest operations and without us nothing else would move, so if there are some conferences or networking events involved, usually everyone wants to hang out with you, which makes it easy to sort out those with good intentions and befriend them. People in this industry are also fairly young, so finding friends is easy, but finding smart friends is hard - most of them experience money for the first time and start doing stupid things with it, so overdrinking, overeating, spending money on drugs or other stupid shit is common.

I do plan to decouple from the industry in a few years though, I'm currently saving for my video game studio, I have a few JRPG's in mind that I would like to create, so 5-10 years from now I would see myself less involved, maybe as a part-time consultant, but not full time like now. I think that the video game industry is a bit more forgiving, although it's almost the same mechanic.

I'm most experienced in acquisition through organic (SEO), and have been ranking casinos for a while now. The main issue here is that not a lot of them can be in top 10 on Google for the term "online casino", so sometimes competitors get a bit naughty and try to use negative SEO attacks against you, which mostly includes sending low quality porn links pointing to your site. Now, this in general isn't something new, negative SEO attacks have been in the industry for a while now, but the bizzare thing that I've encountered was a targeted negative SEO attack. The owner of the casino that I've managed was Muslim, so the person doing the negative SEO attack decided to build 1000+ links by using his name + surname + pig meat as anchors. You would see a lot of anchors like "pork burger" or "pizza with pineapple and pulled pork". Imagine a porn site writing about an intercourse with a pig, and linking to your casino under a nasty anchor, or an overspammed recipe site writing about best pork recipes, linking to your casino under the anchor pig meat. It was really a bizarre negative SEO attack that I haven't encountered before (or even since). Luckily I know how to manage them so I've quickly removed most of it, but some webmasters are hard to reach so there are still articles with his name + pig intercourse out there.

Overall it's a very competitive market where everyone has the same games and almost similar budget, so it's about who's gonna do what with it. I personally go the more creative route (if you remember, for the previous casino I've did "golden chocolate coins"), but there are competitors who just don't have the brain power to invent something that can go viral, so they approach it from the darker side.


Martingale and d’Alembert systems in live casino games are proven, but you would need to have a good budget and nerves of steel, card counting in blackjack is also proven to work if there are just a few decks (which is rare). However, I do not promote gambling as an income source, it always backfires, it's best to keep it for fun. I usually just shrug the other methods off, everyone is trying to get on the money train so a lot of bullshit is out there Just note, if you do plan to enter an online casino operation with a system in mind, make sure that you've read the TOS and have all the KYC in check, because if we find out that there's something fishy, like arbitration or some other form of rule bending, the department responsible for fishing out the scammers will be on your neck

Basically think of it like this, a casino platform has 30 years of data on casino scammers and a whole legal team that they use to battle them, you have 3 months of internet/youtube data on how to scam a casino with a forum account to "blame and shame them because you did nothing wrong" = who do you think will win?

At one point I was active in the scam accusation sub here on the forum, but figured out that in most cases it's just scammers trying to name and shame casinos who figured out that they were going against the TOS.

Radim nešto listu uspješnih njemačkih kripto projekata, pa mi palo na pamet ić malo guglat lokalce, ali ne mogu ništa pretjerano pronać, a da valja.

Znam da po Hrvatskoj ima dosta dick measuringa po medijima tko ima jaču/bolju mjenjačnicu, ali nitko još nije uspio napraviti neki breakthrough proizvod. Gledam baš sad Electrocoin što se prsi da su konkurent binanceu, a nemaju više od 50k eur godišnje dobiti. Sjećam se da je Šimić po Zagrebu bio launchao neke BTC bankomate isto tako, ali mislim da je to odumrijelo.

Isto tako vidim da je Srbija jaka u eventima (Blockchain Week?), ali oni su oduvijek znali kako rokat po kvalitetnim eventima tako da me to ne čudi.

Što smo imali od uspješnih kripto proizvoda, usluga ili evenata?

E moj dragi Pmalek, izgleda da se istina nikad neće saznati 

Stari moj gledao sam šindlerovu listu i fakat me to kopalo, cijeli taj koncept di je to, kao, njemački film, pa se zbog toga treba govorit engleski s njemačkim naglaskom. Tak da da, slažem se. Neki naglasci i transformacije su mi fora, pogotovo ako je dobar glumac u igri, ali nekad je fakat teško prežvakat takav pristup.

#1. Develop a skillset needed within the industry... development, marketing, customer relationships, card dealers etc. Google for "iGaming jobs" in your area and you'll get a better picture.
#2. Game patterns, log in patterns, group info etc... There are a lot of breadcrumbs that lead to the conclusion, and a lot of group data. Remember, one casino rarely operates alone, it's mostly 1 brand owned by a company that operates several brands, that is hosted on a platform that hosts 1000+ brands, and they have group data.
#3. You can list the domain on GoDaddy Auctions or HugeDomains.com, but overall most casinos go with the path of least resistance, if domain A is taken, they go for domain B. In most cases people in this industry are not that creative, so even if you have a really, really good and creative name, they will most likely ignore it and go for something generic like "luckyspadecasino" - which I personally hate. With our group we're trying to get some unique stuff going on.
#4. It's regular employment that ranges between 25k to 150k per year, depending on the person, their seniority, skill level etc. Google "iGaming Jobs Average Salary" and you'll get a better overview.


Remember what I told you in the start; a casino is here to entertain you. It wouldn't be that much entertainment if you would deposit $50, put it all on one spin, lose $45 out of it and then withdraw the remaining $5. This is why bonuses and wagering come into place. A casino is not here to make money for the players, it's here to entertain and give that thrill of a possible win. What is the goal of YouTube? To entertain the user and make money off of them. Same with the casino industry. We are basically fighting for the same thing, a users time.

Usually if I feel like gambling or want to introduce my friends to the industry, I go to an offline casino, and there aren't that many bonuses there. So I'm really the wrong person to ask about bonus recommendations




Ah, I had an extensive post about this a while ago but I can't find it now... Basically the RTP is set by the game provider by default, the game provider is the one who wants to keep a good reputation, since the players mostly join a casino because of a specific game. The RTP in online casinos is much higher than in offline casinos, and it's better regulated, so if I would want to play slots, I would definitely play them online where it ranges in the mid 90%, than go offline where it ranges in the lower 70%. Live casino winnings, if not a progressive jackpot, are paid by the casino itself.

People usually think that we hate winners, but it's the opposite. Since the house has an edge, we don't worry that much about the winners, we actually welcome them, since winners share good reviews, recommend other people and so on.

At one point I was working with an operation that used to give out Teslas and create major marketing campaigns around it, so basically winners are good for the business.

How I understood it, most of the investments from this industry come from "old casino money", basically generations of people who worked within this industry.

Those people then transferred from offline to online, and offered great salaries to their workers.

The workers were introduced and trained in casino operations, and slowly as they progressed through their career decided to open up their own casino, and also offer great salaries to attract talent.

Then that talent again went through the same cycle and decided to open up their own casino.

Rarely I meet someone who woke up one morning and said "hey you know what, I'm gonna go open a Stake competitor" and succeeded at doing that. Sure there are some unicorns here and there, but in general I think that the trajectory was the one from above.

Adam Drivera nikak nisam uspio prožvakat, ali vidim da se tu transformirao, bacim pogled svakako.