The api link is currently down, when will it be back up?
We just tested the API on our "Super Map Store" beta site and the system work just fine. Can you please give us the message, if any, of the error? Cheers |
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I can fully relate. See my thread about Mt Gox keeping over $5k of mine.
They put an obscure message on their forums warning people not to deposit funds to their HSBC account. (Instead of a general message to all Mt Gox users on login or a general email to all users)
Now my $5k+ is gone and they're saying there's nothing they can do and that I have to wait 3-4 weeks (its already been a week) until the funds bounce back into my account
IMHO they should be covering the deposit and wearing the delay themselves and should have done that for the OP here straight away
Grey
For people jumping into this thread here you are what it is all about : https://bitcointalk.org/index.php?topic=74713.msg832864#msg832864 Bottom line, in your case we NEVER received your money since 20 days after the HSBC account was been closed, you try to send money to us to this account. What is happening now, is that HSBC will send back your money to your bank and you will get your money soon. we NEVER received your fund, we NEVER touched them at ANY given time. Please contact your bank to check when you will get your money back. |
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Mt Gox could have prevented this totally by simply sending a message to each user via email AND a message upon login. These aren't particularly difficult things to do.
Why should I have to go and read through forums before I do what's always worked without any issues?
We never ask you / force you to read this forum, but at least we expect you to read official channels like 1. Our Press Release on our Home Page 2. Mt.Gox support Page 3. Logging to account and Deposit page (in your case) and if this not enough for you we still have : 4. Mt.Gox Twitter & Facebook Account. Now my question to you, how did you send the fund to HSBC when this option was removed (20 days prior to your wire) from our Deposit option... How did you then add access to these information? |
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Ok, we figured-out what went wrong, and the support will update your ticket explaining why this particular TT is taking time.
Ok Mt Gox Support - telling me the person has been away on holidays isn't very helpful. Now coming back to me telling me that I shouldn't have deposited the funds using my normal method because you've put an obscure post on the some forums to warn people not to is just not acceptable. There should have been some warning sent via email to all users or on the website on login. Now, telling me I wont receive my funds back for 2-3 weeks is totally and absolutely poor. Please resolve this ASAP. I need my funds and I need them now. Not 4 weeks after a deposit. Well. 1. Obscure post on the Forum? What about official Channels? https://support.mtgox.com/entries/21131453-temporary-suspension-of-hsbc-depositshttps://mtgox.com/press_release_20120307.html2. The HSBC Deposit method This method has been removed from our system and no longer available to all our costumers the 7 or March, the say day as the announcement. You sent the fund, according to your ticket the 27 of March. 20 days after the announcement and that we locked this deposit method. As for today there isn't much we can do, we communicate as much as possible about this issue and removed this option the same day. Now contact your bank and check with them when they will get back your deposit (they will do it soon) Regards |
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Ok, we figured-out what went wrong, and the support will update your ticket explaining why this particular TT is taking time.
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Anyone else getting longer than usual delays with Mt Gox?
I lodged a support ticket, provided the details they wanted but the funds still haven't hit my account. Usually its same day, this time its been 4 days.
Really strange.
Hi, you will get all the details here https://support.mtgox.com/entries/20490576-withdrawals-and-deposits and as you can see it is usually between 2 to 5 business days... So don't worry it will arrive soon! Well .. end of the 5th day and still nothing  Please open a ticket and we will check this out for you! |
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Anyone else getting longer than usual delays with Mt Gox?
I lodged a support ticket, provided the details they wanted but the funds still haven't hit my account. Usually its same day, this time its been 4 days.
Really strange.
Hi, you will get all the details here https://support.mtgox.com/entries/20490576-withdrawals-and-deposits and as you can see it is usually between 2 to 5 business days... So don't worry it will arrive soon! |
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https://mtgox.com/press_release_20120329.htmlTOKYO, JAPAN - March 29th, 2012 - Tibanne acquired Mt.Gox in March 2011, and to celebrate this milestone and the Bitcoin community's continued support, we have decided to offer to all of our Mt.Gox customers a 50% discount on all trading fees! From 00:00:00 GMT on April first, No, this isn't an April Fool's trick, until 23:59:59 GMT on April seventh all trade fees on Mt.Gox will be half price. Note that this is regardless of your trading volume or when you started trading with us! Meaning that anyone who used to pay 0.6% will pay only 0.3%. This 50% discount on all trade fees will be automatically applied to everyone and relative to volume discounts as cited on our fee schedule. Make sure you are trading between April first and April seventh to get this celebratory offer!!! On behalf of Mt.Gox's staff, we would like to once again thank you for your continued support! Regards, Mt.Gox Co. Ltd Team. Media Contacts press@mtgox.com
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I have traced every Gox->Dwolla transfer and every Dwolla->my bank transfer. There are zero dollars left over. No duplicate transactions.
They are saying that I setup a single Gox->Dwolla transfer for $1,000. They then say that they accidentally put $1,000 in my dwolla account TWICE.
Had Gox double sent money to my Dwolla account I would have noticed within a day.
To me it seems awfully fishy that they said their fiscal year ends March 31 and now it seems they are stalling.
Hi, I have check this with MagicalTux and you should be in the clear now, could you please check your account? The problem was Dwolla's API which is, everything but reliable, and to give you an idea of the damage, some people had up to 6 identical withdrawal. Luckily we have things under control and accounts should be fine now. As for the fiscal year is concerned many countries, including Japan does not follow European or North American calendar and in Japan the fiscal year ends March 31 and Start April 1 ( http://en.wikipedia.org/wiki/Japanese_calendar) The first day of April has broad significance in Japan. It marks the beginning of the government's fiscal year. Many corporations follow suit. In addition, corporations often form or merge on that date. In recent years, municipalities have preferred it for mergers. On this date, many new employees begin their jobs, and it is the start of many real-estate leases. The school year begins on April 1. |
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Not tainted list, neither an easy way to review the path followed by the coins. You are making a very good point here, and I will check with my colleagues here what can be done and hopefully we could come with something. |
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--------------------------------------
We understand your position and we even have a solution for you, so please do not hesitate to send us your AML document as soon as possible. We are sure that you are an honest person doing honest business and that the "tainted" coins arrived in your hands without you noticing they were stolen. Our goal here is not to bother you, our goal is to track down who stole these coins and make sure to help people to recover their coins and prevent others to have their coins stolen.
I'm not sending any scanned documents because frankly I do not trust you with them. You have demonstrated incompetence in securing customer data in the past. Now I feel as though you are extorting me for information. The reasons given by Tux are highly suspicious as well. With no proof of any investigation or need for IDs. If you do not want to do business with unverified accounts don't let them make accounts or deposit. It is a legal obligation for us, or anyone else for that matter to report crimes when one has been committed, I am not talking about you here I am just referring to the "Linode" case. Since this crime has been reported here in Japan we are not authorized to publicly talk about the details of the investigation, however we have all the proper paperwork done here and ready to show once we are allowed too. Like everyone now who's trading on Mt.Gox you have agreed to our TOS and if you do not want to comply with them and our AML policy so be it, it is your choice, but you will have to understand that legally speaking until your account has not been clear we cannot do much. If you do not want to do business with unverified accounts don't let them make accounts or deposit. It seems that you do not understand the basic of a verified account and its needs. Here you are the details of AML and its needs https://bitcointalk.org/index.php?topic=60074.msg716220#msg716220In a perfect world, people do not need to be AML verified to use Mt.Gox exchange, however in order to protect you/our customer assets we need to check for "strange" behaviors and prevent people to have their assets stolen. |
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Yesterday I got my mt gox acc locked. I thought it was strange since I barely use the service and put a few hundred a month through it. I wasn't passing any limits or moving any amount of money that matters. Well today I got a reply to my support ticket, here it is. Hello Name,
Thank you for your inquiry. Due to the incident of stolen coins from Bitcoinica a couple of weeks ago, the accounts that are suspected to have been receiving the tainted coins were flagged for AML. If you believe that this was done in error, please submit your official ID and proof of residence so that the AML team may verify your account. Our apologies for the inconvenience caused and thank you for your kind cooperation in this matter.
Thanks,
MtGox.com Team This is the first time BTC has entered my acc since the linode hacks. It was less than $150 and it was payments from customers all over the world. So of course there might be some tainted coins in there but I suspect the percent of them would be very low. I also bet any of you that have accepted payments in the last few weeks will have the same small percent of taint. Of course Mt gox sees this is a great opportunity to shit on the community when it's down, and steal from us. It's obvious they are using this as an excuse to lock accounts based on the chance they won't verify, then profit. Nice business practices there. Are they even allowed to do this? I'm sure their EULA says they can, right after they sacrifice your firstborn and empty your bank account because of a typo, but legally? They think they can say what coins are good or bad? How could merchants accept payments if this is the case? It's the same as a charge back just through different means. Here you are our official answer (See Reddit) on this matter : -------------------------------------- The word "frozen" is inadequate. Our automatic system tracked coins we suspect stolen from another point, which means we are likely to get a request from law enforcement to identify you (only within the scope of a current and valid investigation). If we don't have your ID on file, we require one. We are not to decide if you are allowed or not to sell the coins you deposit on MtGox. This is your own responsibility, taken on your own name. This is another reason we need to have an ID on file that matches your account in this specific case. As soon as you submit the required documents for verification, you can do whatever you want with the funds on your account. Note that not submitting an ID doesn't mean nothing will happen. If a criminal investigation is indeed in progress, we won't be able to deny access to other identifying records such as IP address and others. This doesn't mean either we will provide private details to just any court either. -------------------------------------- We understand your position and we even have a solution for you, so please do not hesitate to send us your AML document as soon as possible. We are sure that you are an honest person doing honest business and that the "tainted" coins arrived in your hands without you noticing they were stolen. Our goal here is not to bother you, our goal is to track down who stole these coins and make sure to help people to recover their coins and prevent others to have their coins stolen. |
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Heya!
I've got another issue with a btc payment still being marked "partial" after 20+ hours or so.. here's the relevant transaction info for you guys to check into it?
mtgox_id: 41e0b952-6328-428e-b6c8-f516a71ad675
payment_id: 992259a9-1cf0-477b-bff9-d465b96353fb
status: partial
amount: 0
currency:
method:
stamp: 2012-03-19 18:22:46
data: 703
aonce: XC8NALDG8YHJBC3XA8ZU
It's for 1 BTC.
Thanks!
Ok, I am forwarding this to the DEV. |
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Hey, can I hear the old french accent video? I missed it Really? Coz if you went the Alpha version I am sure I can convince Mark to allow me to upload it! More seriously you can find both Videos on either our Vimeo Channel here https://vimeo.com/user10720904 or our YouTube one here http://www.youtube.com/user/MtGox |
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This is a great product, I will be implementing this into Mokimarket for instant bitcoin transfers.
Thank you! Please let's us know when it is done! |
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I see one important UI mistake: you put the mtgox balance next to the payment button, that should ofcourse be the payment amount. Putting the wallet amount right next to the payment button will only add confusion.
Well noted and already forwarded to the Team in charge of this. |
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From the info in this support email, I estimate that I will get hit with a 2.5% trading fee about 97% of the time when I deposit and trade in euros because the USD trade volume was 35x higher than the euro volume (last 24hr). In practice the seller doesn't pay the additional 2.5% when a trade is carried out between different currencies. Instead, the sell order is posted into other currency markets at the original price +2.5%. Basically, the buyer sees the sell order as +2.5% of the original sell order, but adjusted to their own currency. Cheers |
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Another issue, guys! I got a payment for 0.01 BTC from an outside address, and after 7.5 hours the posts to the IPN are still saying "status=partial", even though the guys payment has 42+ confirmations now: http://blockchain.info/address/15H4o6YdM4obyNSJY8fhKdRNfswppM4xL4here's the last post you guys made, about 1.5 hours ago: id=85792f12-ea6f-46a9-84d3-1bf034ca18cc&payment_id=c1a64f93-0a29-4f52-a834-becb0caea353&status=partial&amount_pending=1000000&amount_valid=0&amount_total=1000000&data=67&aonce=GAR9Z5UPH3C2RRYLDZG5 help! Should be ok now. Can you please check? |
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Any chance MtGox can add Venmo as a withdrawal option? Just withdrawal, not deposit (no chargeback concerns). It's a free way to transfer money in US.
We can check this matter. |
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Please accept my comment(s) as corrected criticism, for I am not a wordsmith, but am capable of pointing out minor issues.
Don't worry we love your feedback, this will help us to improve! Cheers |
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