Have not received an official response from Cointerra from any of my emails or voicemail
Will update if I learn or hear anything
Will update if I learn or hear anything
Soniq, I emailed support@cointerra.com regarding my unit and got a response almost immediately. They automatically create a ticket and follow up.
I had the same issue, it was working at half capacity. The problem in my case was one of the power supplies was defective, take a look and see if you have the same issue:
You can see the LED is yellow on the top unit.
They were able to diagnose the issue online and send me a new power supply, which I literally pulled out the old one, and plugged in the new one, and everything was fine.
If you would like to try this, you can do the following.
1) First remove the 3 screws holding in the metal cover , Unplug the unit
2) Wait 3 minutes (this is very important, make sure you do this, otherwise the PSU will go nuts when you unplug it)
3) press the little grey tab in and pull STRAIGHT out, and slowly
4) you can do the same with the other, and then put them back in (i.e swap the PSUs)
Any way, this is exactly what they asked me to do, which caused the other miner (miner 2 I believe) to start functioning whereas originally miner 1 was functioning. After this they sent me a new PSU overnight express, received 1 day later in Canada
Unfortunately the unit runs really slow, 1.55TH/sec on average, but ah well. Hopefully a firmware update will improve that