i bet bitmain is trying to updat the site and you mugs are just ruining it for him and the rest of us. go and do something else and stop ferkin refreshing it!!
Now is 11:30pm Bitmain will be asleep his support team went off line 3 hours ago. I presume it was a scheduled task. But yeah I stopped checking until anyone updates as his server is lagging out like crazy |
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Website still down  i can get in but it aint been updated Mine just loaded after 1256ms I would advise not to order till fully running smooth, like you say still awaiting an update, cmon bitmain  lets tar & feather biff til its sorted Guys please stop refreshing the bitmain website all the time. It is going to crash. Let me handle it. Once the sales are open and I have successfully managed to order my 50pcs I will let you know that the sales are open and the site fully operational. OK?   Dose anyone know the price ? Also hmmm I have 2 computers on refresh  Got to be quick BTC at the ready yet the price is falling ahhhhh Bitmain |
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Website still down i can get in but it aint been updated Mine just loaded after 1256ms I would advise not to order till fully running smooth, like you say still awaiting an update, cmon bitmain |
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Website still down |
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Good news, been pressing onto Localbitcoins and should be getting my coins back today.
Pool speed is rocketing!! Glad to see Wiz Keeping us updated and with all the glitches
Great pool
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Come 3PM Scottish time Let the Bitcoins roll |
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Hi,
I have 2x Antminer 205 Gh/s ready for shipping if you needed
Open to offers UK Customs paid
Thanks
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taking on more work than you are capable of handling without causing negligence is not right for the people their mistakes are harming financially.....Greed!
Could not agree more with you, Bitmain could make a few improvements with SLA and quality checks before they leave the factory to ENSURE all documents are in place so 1. they don't get any complaints 2. keeps the customer happy 3. gives users respect and trust but hey I'm not the manger and if they are making shit loads of money why would you change that unless you are full off greed. Bitmain could be one of the best company's to ever enter the scene. I think they will be working on this and from my email yesterday they are already working on a customer support system Still I take my hats off to them for getting so many orders shipped out. |
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Just to let anyone know I have a dedicated support team that is working along side Bitmain support to provide round the clock technical support We provide direct access to technical support to get you back up and running within 1 hour of ticket being open. We do not provide RMA support or issues with orders We are technical support and customs advisers So if you have an issue that needs raised please see http://bitcoinhardware.co.vu/bitmain/ Cheers folks |
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Hi
I placed an order on the 10th
paid on the 10th
order id is 00120140210120555264BhPRfp260673
and it still has not been shipped
common BITMAIN get it shipped out please.
Hi, Bitmain made a statement saying orders would be shipped out today, so please advise 48hours for tracking. If you haven't got it by then just drop them an email or raise a ticket. Bitmain team is working there socks of to get all these packages sent out on time. Yes there has been issues with invoices not being filled in correctly or some details missed. This is only due to the sheer amount of rush they are in to keep us customers happy. Stand by for update from Bitmain |
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Okay time to settle this, let me show you the very nice email I got from bitmain thanking me for my idea for a support system  I'm glad he is reading these posts  Where is the email? Thanks.  |
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Bitmain Customer Service Afternoon all, I have been working to create a ticket system for Bitmain, These tickets go direct to Bitmain and also myself for support. All still in Beta stage but up and running soon with a knowledge base. Check it out http://bitcoinhardware.co.vu/bitmain/index.php [/img] is this actually from bitmain or you just created for them? This is running from my server and support for Bitmain - Tickets are raised with bitmain support email also my support team. Just trying to help anyone that has issues to take the weight of a lot of worrying customer. System is now full up and running Is this site Bitmain approved and sanctioned? What does it cost for your support? Thanks. To make it clear all I have done is created a place for Bitmains customer a easy place to contact and log any faults which are then send direct to Bitmain email which is support team checks. I am providing my service at a total free cost. I have a team of 8 members that are very technical and will provide direct assistance for any of Bitmain or Sushis customers. Cheers really? why u have to always help someone who is doing good job? first u was creating RAFFLE with cubes and u did dig around outcast3k and tried to overtake his group buy, than u was copycat for mining hardware with your group buy. u even mentioned Th machines from your source. ninelives from mininghardware.co.uk mention this in His newsletter. than u tried threat him with action from admins of this forum. now this?! do u really think that bitmain is not doing good job? u don't think that several threads about support and overclocking or setting thing up is not enough? did actually bitmain even been notified that u gonna answer to any question given to him not to u? do u realise that u gonna flood him with unnecessary mails? if anyone need help with anything email is provided on their website. and YES they replying fast for any queries. Okay time to settle this, let me show you the very nice email I got from bitmain thanking me for my idea for a support system I'm glad he is reading these posts [/img] |
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Also the good thing about my ticket system is much easier to keep track of issues rather than missing posts on here.
Hope this clears any issues,
Thanks
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Next question is: Why ?
I mean I know why: To receive support
What I mean is what do you get out of it. I am just curious.
I have problems with customs. Watch previous post on this thread Sorry buddy. I should have quoted. The question was for Crover and his new support portal for Bitmain.  Raise a ticket and my team will be willing to help and pass onto Bitmain, customs can be an easy sort. |
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Bitmain Customer Service Afternoon all, I have been working to create a ticket system for Bitmain, These tickets go direct to Bitmain and also myself for support. All still in Beta stage but up and running soon with a knowledge base. Check it out http://bitcoinhardware.co.vu/bitmain/index.php is this actually from bitmain or you just created for them? This is running from my server and support for Bitmain - Tickets are raised with bitmain support email also my support team. Just trying to help anyone that has issues to take the weight of a lot of worrying customer. System is now full up and running Is this site Bitmain approved and sanctioned? What does it cost for your support? Thanks. To make it clear all I have done is created a place for Bitmains customer a easy place to contact and log any faults which are then send direct to Bitmain email which is support team checks. I am providing my service at a total free cost. I have a team of 8 members that are very technical and will provide direct assistance for any of Bitmain or Sushis customers. Cheers You probably should have made that clear when you announced this service. Do you have some sort of direct line to Bitmain support? Are we going to get our RMA issues resolved faster when using your site? Why not just email Bitmain support directly? ...cut out the middleman. I might just be paranoid, but why would I want to give my information to a third unknown party? Do you ask for donations or is it really free? The forum bitcointalk.org is truly free. Why wouldn't I just read or post a question right here? Thanks again. Right to make this clear to all users I am doing this 100% for free also zero adds- I provide technical support and assistance for all customers, If you are looking for RMA you are passed direct to Bitmain I just thought it would be handy having a ticket ref where you can submit photos of issues such and keep a record. If you want to email Bitmain direct okay but some people like a ticket system where they can speak to a customer service member that can help right away rather than waiting ages for bitmain to reply. Also it gives a good idea of common issues which I can pass onto Bitmain, just trying to help bitmain and customer that are having issues. Cheers |
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Bitmain Customer Service Afternoon all, I have been working to create a ticket system for Bitmain, These tickets go direct to Bitmain and also myself for support. All still in Beta stage but up and running soon with a knowledge base. Check it out http://bitcoinhardware.co.vu/bitmain/index.phpis this actually from bitmain or you just created for them? This is running from my server and support for Bitmain - Tickets are raised with bitmain support email also my support team. Just trying to help anyone that has issues to take the weight of a lot of worrying customer. System is now full up and running Is this site Bitmain approved and sanctioned? What does it cost for your support? Thanks. To make it clear all I have done is created a place for Bitmains customer a easy place to contact and log any faults which are then send direct to Bitmain email which is support team checks. I am providing my service at a total free cost. I have a team of 8 members that are very technical and will provide direct assistance for any of Bitmain or Sushis customers. Cheers |
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Bitmain Customer Service Afternoon all, I have been working to create a ticket system for Bitmain, These tickets go direct to Bitmain and also myself for support. All still in Beta stage but up and running soon with a knowledge base. Check it out http://bitcoinhardware.co.vu/bitmain/index.phpis this actually from bitmain or you just created for them? This is running from my server and support for Bitmain - Tickets are raised with bitmain support email also my support team. Just trying to help anyone that has issues to take the weight of a lot of worrying customer. System is now full up and running |
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I was contacted by ups. There were problems at customs. UPS told me it has to deliver some documents to customs. In particular I require an invoice. WHAT DO I DO?
PLEASE HELP ME
If you log into your account on bitmain web site there should be your receipt/invoice you can print out. How customs calculate the value in FIAT ? Are They convert BTC in FIAT ? Bitmain declares all value as 120USD unless otherwise told by the buyer. Customs fee is calculated by the tax % of your country and then UPS handle fee. If you have any issues please raise a ticket on http://bitcoinhardware.co.vu/bitmain/ Also submit invoice to UPS for 120USD If you need help support is waiting to assist you Thanks |
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Bitmain Customer Service Afternoon all, I have been working to create a ticket system for Bitmain, These tickets go direct to Bitmain and also myself for support. All still in Beta stage but up and running soon with a knowledge base. Check it out http://bitcoinhardware.co.vu/bitmain/index.php |
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Bitmain website ready for an update ? USB Miner also now been stopped. Could be about to get really good news of the new miner Even if they are busy they should still update the customers that provide them with business, no matter how big a company gets its first protocol would always be customer service. |
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