Hello,

As for 2fa - let me suggest to re-enable it? Support can disable it for you, so that you access your account, then I would recommend to remove all E-Coin related codes from your phone, reinstall the app (if you do not have other codes here), and enable 2FA back.

Also, apart from time synchronization, have you checked your phone has time and time zone auto-configured? Or you have them configured manually? In addition, when exactly it stopped working - could it be related to the day saving time switch some countries perform?


For the app, not all OSes are supported. I do not know which one you have, but the app will work only on OS 4.2 or higher (API 17+).

Yes, we do. The reply might be a bit delayed though.

Please mind our bank's support and development team are off on weekend, so any issues escalated to either of them will anyway need to wait till Monday. I appreciate your understanding.

@lumuire and @radhwane, for 2FA issues there are the following steps to correct:

- make sure your phone has configured to auto-detect date, time and time zone, and there are no discrepancies between time on the phone and global time + the time zone on the phone has proper validation;
- if you are Android user, try the following: https://support.google.com/accounts/answer/185834?hl=en#syn
- make sure first to enter the capture, then the code - the code expires almost immediately after new code appears (unlikely other code which have few seconds window when both old and new codes will work);

- clear up your browser cash, use incognito mode, or another browser - that should help with the unshowing capture, as well as with situations when invalid code is caused by your browser caching something incorrectly.

Hello,

We have:
- plastic: MASTERCARD
- virtual: VISA

Yes, there was a short period when we had all cards MasterCard, but switched virtual back to Visa per our clients requests.

Hello,

No it is not true.

We have:
- plastic: MASTERCARD
- virtual: VISA

We are still waiting for EUR. Not yet, unfortunately.

For All,
GBP should be available now (limits were removed as well).

Should be fixed! Please check again.

Hello All,

We have received USD settlement, so you should be able to load your USD cards now (the limits are to be removed shortly).
We are still waiting for EUR and GBP, so the service is still not available for those cards.

We are working on it, however unfortunately it depends not only on us.

As I have probably mentioned before, we will have it once Wirex site is fully aired.

Hello,
You mean, for our site to check automatically whether you are entering a valid BTC address?

Because we have email confirmation (you cannot send bitcoins unless you confirm the action via email).

Hi All,

Due to Easter holidays, our bank will be off for 4 days (Friday-Monday). So, few potential difficulties we may face:
- if you have some issues with the card and we have a ticket open with the bank - the earliest reply time is Tuesday.
- we may run our of FIAT. We set lower limits because of that, however it is still possible.

GBP are very close to be finished, so be prepared and have a backup plan.

I am sorry for any potential inconvenience is causes and wish you all a lovely weekend.

Hello,

Why do you think it is working only for people who signed up long time ago? It is not true. We offer Visa virtual card now - it is available for everyone.

I am also not sure why you spent $18, when the card costs $3. Have you ordered plastic card instead of virtual one?

Hi All,

We have set lower card load limits for the holidays. They will be back to normal on Tuesday after Easter.

Hi All,

A piece of info for those who is going to make a wire transfer from South Africa. Turned our our bank's account in ABSA bank is blocked (or something like that - in other words it is not working).
We have the ticket open with our bank and they investigate the matter.

I will post an update here once I have any further information.

In the meantime, if the transfer is urgent - you can use the bank in some other country (make international transfer), however mind the associated fees which your bank may have.

According to their Help, they seem not accept our card:
https://www.digitalocean.com/help/pricing-and-billing/general/

Do you accept virtual, electron, debit or prepaid credit cards?

We apologize for the inconvenience, but because we receive a large amount of fraudulent sign-ups we’ve had to restrict the use of virtual/electron and debit cards in some geographies. We made this decision after finding that up to 80% of abusive sign-ups used these types of cards. If you would like to pay with one of these cards, we recommend using the card to send a payment via PayPal.

**

Our card prepaid debit (Visa in your case) issued by Gibraltar bank. I am pretty sure they will not take our card (though "in some geographies" - might not be about our card. I would advise to contact their support and double-check.

There is browser compatibility issue (devs are fixing right now).

I know for sure it works in FireFox 43.0.4, IE10, Chrome on win10 (with cleared cache), Safari on iOS7
Does not work in Opera, Chrome on win8 (apparently, on OSX as well), Safari iOS9 (and again on OSX), IE11, Edge.

Should be fixed now

Please try one more time

We expect GBP settlement to arrive soon, and the card load will be back available. I am sorry about this inconvenience.

Small addition: this is regarding Maximum Amount button work. In the meantime, please enter the amount manually (just a bit less than you have on your balance) - it should pass though fine.