Their problem was scale. They were simply a victim of their own success.

And yet they had to lay you off....they couldn't afford the salary of a customer service employee, which (no offense) couldn't have been that high.  Also no offense, but like many others you seem to have been under the Bitinstant "spell" as well.....you spent your time defending them when all the evidence pointed to a very problematic future for Mr. Shrem personally and Bitinstant as a company.  I've said this time and again, but I'll say it again: code either works or it doesn't.  It doesn't work just sometimes, and it doesn't require endless delays while people manually "push through" transactions.  The fact that some (small) transactions went through instantly, while most others instantly received "order failed" responses, shows that the code worked.  So when they had delays, it was because they had no money.

All of these were bankroll issues.  They could have easily publicly displayed how many Bitcoins they had available to sell, and stopped taking new orders that couldn't be immediately delivered, until they had more coins available.  They could have even setup an email queue that would let interested people that wanted coins know instantly when more coins were available.  But they couldn't do this, because they needed the new transaction money in order to process old transactions (aka Ponzi Scheme).  Who knows where the old transaction money went - perhaps Charlie's trips to London.  They were selling things they didn't have with the promise of immediate delivery.  They were no different than criminals that post items they don't have on eBay, collect the money, and run - except they did it on a larger scale.

Hi  I understand that my first bitcoin purchase from you guys is limited to $25.00..  I am just wondering  ...how long do I have to wait too make my second purchase, also is there a limit on how much I can buy the second time around?   really looking forward to working with you guys this is a fantastic  site

Wireless keyboard, mouse and VGA?

Seriously.

I really don't understand what seems so hard about just plugging everything in with longer cables...

I don't understand why you are even bringing virtualization into the mix. You don't need a separate session do you? You don't need someone to be in the other room using the computer at the same time as you, do you? You aren't looking to control more than that one machine from that single set of keyboard/mouse/monitor, are you?
If not, then you are looking at solutions for problems you don't have.

Don't listen to crazylikeafox. He's one of those people that likes to bad mouth businesses without much proof. Sites like bitinstantscam.com are also not proof since most of the people there likely did not follow procedure to get their orders processed. ANY problem I had with bitinstant was solved within 24 hours as I followed proper procedure and did not clog up their system with support tickets like most people tend to do. They were an excellent company to buy bitcoins from but it looks like they need to sort things out for themselves. Hopefully another company will rise up in their place.

When will support for Canada be added?

He means that Dwolla is no longer processing BSInstant transactions.  And you can pretty much infer from the fact that they have simply gone quiet that their current status is....up the river without a paddle.  The 40% decline in BTC prices over the last month should have helped them out, but it's fairly obvious now that they don't even have a few hundred dollars in the bank to pay employees, much less to cover hundreds of thousands of dollars in undelivered transactions at any price.  I have a feeling the rapid price decline in BTC has something to do with BSInstant's inability to buy BTC anymore, since they were a major buyer.

They managed to somehow keep order flow coming for a lot longer than I thought they could after they first started lying about technical problems several months ago, but I'm afraid the ship has finally sunk.

I can say from first hand today they are handling tickets. I'd say they're probably sifting through a bunch of problems that were the cause of the customer, an error such as mine. They resolved my issue and manually sent my coins. Hope you guys have better luck!

Dude if it was 2 weeks I would be demanding a refund from Zip Zap. If they haven't paid you your Bitcoins in 2 weeks, and I assume it was for a large amount as mine was meager, but after reading all of these posts, I'm already flipping out. I'd be marching into their office if I could, because everything on my end has checked out. I messaged the Ursay guy. Let's see if he does anything.

Getting a failed transaction notice is one thing, not getting a response from customer service in 2 days is absurd. Bitinstant you need to get your customer service in check. You need to let those with failed transactions know what is going on. You need to stop messing around with our money. You need to get it together. I can handle a delay, however a delay without any follow up response besides your copy and paste message is unacceptable and you have a lot to answer for. This is going to gain attention and you had a potential good thing going here and you're ruining it. GIVE ME MY BITCOINS!!!!!!!

Michael    

Most of the people who were complaining never posted again, which is typical. People only go out of their way to make public statements to provide negative feedback. Only a few of them posted again to confirm that they had received their BTC, albeit without the fee reimbursement they were promised... BUT they were told to resubmit a new support ticket if they wanted to claim their reimbursement, so those who wish to do so have to wait for their company to authorize that claim as a separate matter. It's all a lot of messy technical crap, but unfortunately they have to follow the company's protocol and handle each case separately and with whatever information they have available to them at the time. Bitcoin is still a pretty new currency and its popularity has been on the rise so its no surprise that a slight technical glitch here and there can cause a trainwreck of backlogs. Anyway, I'm waiting patiently for my Coinapult email. I believe that it will make it eventually...