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may nakakatanggap paba ng ganitong message from coins.ph bukod sa akin?  may mga kakilala ako at nabasa dito sa thread na to na nakatanggap din ng message, ok lang kaya kung hindi ko na replyan to or kailangan talaga magpa-sched? by the way level 3 account ko. di ko alam bakit kailangan nila magtanong sakin. Hi, thank you for bringing this up! It's part of our legal duty to know our customers. It's just a quick call for us to understand how you're using your account. Kindly schedule a call with us at the soonest time possible. Thank you! |
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Pwede nyo po ba akong matulungan kasi po na wala ko po ang aking sim card at pinalitan ko po yung password ko sa gmail at nalimutan ko po ito hindi ko na po ma access yung account ko dahil yung 2fa at email verification ay hindi ko po ma ibybypass. Nag tanong na po ako sa coins.ph/support kung pwede ilipat ang verified email ko sa ace.satoshi1993@gmail.com pero wala pa po silang reply sa email ko gaano po ba katagal bago sila mag respond wala naman pong laman yung aking coins.ph php wallet at BTC wallet. P.S verified user na po ako ng coins Hi! Since naverify na po namin ang account ninyo dati, kindly use that one. Our team at help@coins.ph can help reset your 2FA para maaccess niyo ulit ang account ninyo. As for your gmail account, since nalimutan niyo ang password, try niyo pong i-change password ito. Hope this helps! |
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Hello coins.ph magtatanong lang yung 100k per month na limit per number/person lang po? Nagchat ako sa support wala pa reply
Hi po! Yung limits po ay per account  Kindly note din po that coins.ph accounts are personal and non-transferable. Isa lamang ang pwedeng gumamit ng account. Also, our user agreement only allows one account per person. Hope this helps! |
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Thanks coinsph for your service. Laking tulong sa mga gusto bumili at magkaroon ng bitcoin. And sa other services na inooffer nyo. Malaking bagay na talaga ang coinsph dahil dito ka mapapanatag ang pera mo kasi talagang nakikita mo ang pag galaw ng pera mo at nakikita mo kung magkaano pa ang nasa coinsph hahahah laking tulong talaga ang coinsph para sa pero mo. Hi Joseph at Lexi!! Maraming salamat sa positive feedback ninyo!! Kung may mga suggestions pa po kayo para mas mapaganda pa ang mga services namin, just let us know!  |
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Thanks naman dito sa thread na to malaking tulong to lalo na sa mga na lolock ang account. Sana mabilis lang ang response dito. Kasi ito na yata ang pinaka convenient way para may makausap na opisyal sa coins ph.
Keep up the good work mam.
Nako wala na sasagot dito na taga coins.ph sobrang bihira nila sumagot sito, nagpasikat lang yata ng konti yung pem dati at bigla na din nawala kaya mas maganda sa site or app na lang talaga kayo dumeretso kaya nga e, parang kabute na biglang sulpot at bigla ding nawala. kaya ako di ako dito nagtatanong, direkta ako sa coins.ph mismo, para madaling ma-resolba pag may problema ako, di sila gaanong active dito. Parang may sinabi ata si pem na hindi kasi pang support itong thread kundi discussion lang kaya kung meron kang mga problema dapat mag chat ka nalang sa mismong chat support nila. Meron naman yun mapa APP ang gamit mo o di kaya desktop browser. Kanina lang nag patulong ako kasi wala yung 16 digit ng EGC cash out ko at natuwa ako kahit matagal nag reply kasi kumpleto ng steps yung binigay sakin at gumana yung tinuro sakin. ayun nga, bale ginawa lang talaga itong thread na ito para kumuha ng feedback sa mga users ng coins.ph. pero kasi sinimulan din naman nila dati mag sagot ng mga katanungan so kaya inakala ng nakararami dito na pwedeng mag pm sa support gamit itong thread na ito. Kasi mas madalas dating active si pem na sumagot ng mga problema ng mga kababayan natin dito. At normal din naman na mas marami ang coins.ph user dito sa forum kaso nga lang ang problema nila, kulang talaga si sa tao kaya halos isang oras ang reply ng bawat support nila sa mga namomoblema. Sana magkaroon na sila ng sarili nilang call center na call o chat support para mas mabilis response. Hi all, I'm very sorry for not being able to respond as much the past days. At times na hindi ako online, I really appreciate the people who step in and help the community! For transaction and account related concerns, mas maganda po na dumiretso sa aming support email ( help@coins.ph) o sa in-app message for better assistance. I'll be more responsive here Thank you all for the feedback! |
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Thank you sa thread nato madami to matutulungan.
Ask ko na din po if pede pa ba yung cash in ng bdo sa coins.ph? and if ilang days bago siya pumasok?
pag online banking ata hindi sila real time eh.
Yes pwede pong BDO online or over the counter kaya lang via dragonpay po ito. Ang nakalagay sa app nila within 24 hours kaya hindi instant. Kung gusto mo nang instant pwede naman sa 7/11, cebuana lhuillier, m lhuillier or Gcash. Mas accesible naman sila at mas marami ding baranches sa BDO kaya pilii ka na lang sa isa sa mga yan. Chineck ko din kanina, Maintenance daw ang dragonpay kaya hindi muna advisable sa ngayon na gumamit ng banking cash ins Hi, sorry po, to clarify, ang BDO cash in option namin ay hindi available at the moment. Pwede po silang magcash in via any of our Unionbank option para may 100% fee rebate silang matatanggap!24 hours ang processing for Unionbank cash ins. O kaya, try nila ang mga instant options na sinabi ni Sanshipo Let us know how it goes! |
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Hi everyone! I am Niquie, a representative of Coins.ph, ready to help you with your concerns/inquiries/feedbacks regarding Coins and our services. This is going to be the official thread from now on. Some of you might have noticed that I changed my username from NiquieA to Niquie@Coins. NiquieA will no longer be available. Thank you and looking forward to hearing from you all. sir baka pede nyo pong ireconsider kasi di maverify yung account ko ang kaso the details is already been used by other account. nahack po kasi yung verified account ko at nawalan ako ng access dun ang findings ng support pinalitan ng email add at after two months po ng nareport ko naresolve po yung case dinelete na po ng support yung account . ang problema ko po yung account na ginagamit ko ngayun ay di na makapasa sa level two verification kaya ang ginagawa ko na lang ipinapasa ko ang mga kinita ko sa bitcoin/ethereum sa account ng kapatid ko at kinacashout nya naman through cebuana sa name ko, very hassle po kasi nakikiusao pko sa kapatid ko at nalalaman nya tuloy kung magkano ang perang kinikita ko. Hi! Thank you for bringing this up! Nakapagsend na po ba sila ng message sa support email namin ( help@coins.ph) tungkol dito? Pwede rin pong sabihin sa kanila kung anong nangyari sa luma ninyong account. We can allow you to make another account naman po provided that the old account stays deactivated since we only allow one account per person. |
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Hi everyone! I am Niquie, a representative of Coins.ph, ready to help you with your concerns/inquiries/feedbacks regarding Coins and our services. This is going to be the official thread from now on. Some of you might have noticed that I changed my username from NiquieA to Niquie@Coins. NiquieA will no longer be available. Thank you and looking forward to hearing from you all. Good Day sir! Magtatanung lang po sana ako kung yung BTG ay magiging available sa coins.pH at kung meron pa naming s claim. Atsaka any po young mangyayari sa coins wallet after segwit and hard fork? Salamat po sir. Hi yojodojo21, At the moment, wala po kaming plano na i-support ang Bitcoin Gold. Pero, we will allow users na gustong iclaim ang Bitcoin gold nila to claim their funds and send them to an external Bitcoin Gold wallet address. Iuupdate po namin ang users namin with more information on how to claim their Bitcoin Gold soon. Hope this helps! |
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sana masagot to ng representative ng coins.ph dito sa forum, medyo nakakainis na kasi hindi ko na matiis :v
mag cash in sana ako pero medyo mabigat na yung fee na kinukuha nila, oo alam ko meron difference ang buy at sell price at dun sila kumukuha ng kita nila pero bakit sa cash in meron pa extra "coins.ph fee" e mas mataas na nga yung buy rate kesa sa sell rate? meaning doble tubo gusto makuha ng coins.ph?
You will receive
0.02 BTC
Subtotal
5,394 PHP
coins.ph fee
53.94 PHP
Payment method fee
-
Amount Due
5,447.94 PHP
Hi there, It seems na nagcacashin po kayo directly to your btc wallet. Currently, disabled ang option na ito. You can cash in to your peso wallet via any of our Unionbank option para may 100% fee rebate kayo. Once na natanggap na ninyo ang funds sa peso wallet, you can convert that to btc. Hope this helps! |
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Nabasa ko last time na pwede mg create ng account yung below 18 basta me consent ng magulang.. kumbaga kahit student ID lang gamitin pwede?
Sa pagkakaalam ko hindi pa pwede ang student ID pwede ka naman kumuha ng brgy. clearnce ska un ang isend mu sa kanila o kaya ung postal id pwede ata makakuha un accepted un sa coinsph kaso may kamahalan nga lang un nsa 400 ata di ako sure. Hello! For users aged 14 - 17 years old, the following IDs are accepted: - Passport - DSWD Certificate - School ID + Birth Certificate Then submit an accomplished Parental Consent Form. Matatanggap ang consent form through email pagkatapos i-fill up ang ID Verification form. Hm just a reminder lang din po na hindi namin tinatanggap ang barangay clearance for ID verification pero pwede po siya for address verification For a full list of acceptable IDs for level 2 verification, refer here: https://support.coins.ph/hc/en-us/articles/201305174-Which-IDs-are-accepted-for-the-ID-verification-process-Hope this helps! |
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Hi everyone! I am Niquie, a representative of Coins.ph, ready to help you with your concerns/inquiries/feedbacks regarding Coins and our services. This is going to be the official thread from now on. Some of you might have noticed that I changed my username from NiquieA to Niquie@Coins. NiquieA will no longer be available. Thank you and looking forward to hearing from you all. hello niquie hope u can also put the cash in features in diff countries like here in hk it would be more convinient and easy for us ofw if that will happen.easy remittance to phillipines.top up frm 7/11 branches thanks! sana mapansin nga ito ng coins.ph mukhang maganda rin kasing gmiting remittance Lalo na dun sa mga ofw na naiipon din ung pera so instead na sa bangko eh di maganda rin na nasa btc wallet na lang then hold sila hanggang sa tumaas ng tumaas ung pera nila maliban pa dun sa pinapadala nilang pera para sa mga mahal nila sa buhay and anytime pa pede nila ipadala sa cebuana para magamit nila. Hi guys! Maraming salamat sa suggestion ninyo Maaari po ba naming malaman kung ano ang mga convenient outlets diyan sa HK? In the meantime, may 3 ways po kayo para makapasok ng funds sa inyong Coins.ph account abroad: 1. Online bank transfers - Unionbank or Security Bank 2. By purchasing Bitcoin at local exchanges. I've found a few options you can try here: https://www.buybitcoinworldwide.com/ Once you've purchased Bitcoin, you may then transfer it to your Coins.ph account 3. Send a Payment Request - send po kayo ng payment reqeust sa mga kapamilya niyo na nasa Pilipinas. Once they pay for it through 7-Eleven, M Lhuillier or Cebuana Lhuillier, papasok yung funds sa inyong wallet |
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Tanong lang po.? bakit po ang tagal maverify ng sinend kong goernment ID sa coin.ph sabi po 1 to 3 days verification lampas na po sa 3 days hindi pa rin po naveverify.  try mong imessage ang support nila, medyo madami din kasi nag veverify or medyo busy lang talaga sila. ganyan din sakin, nung minessage ko sila umokay naman na. hindi na sila gaya ng dating service nila, na pagkapasa mo asikaso agad. ganyan ata talaga pag madami na ang users. Hi! It's Pem from Coins.ph Nakapagsubmit na rin po ba sila ng selfie verification? Paalala po na ID at selfie verification ang requirements to upgrade your account to level 2. Kung nakapagsubmit na rin sila ng selfie, mas mabuti kung icontact niyo po kami sa help@coins.ph para macheck namin nang maayos ang status ng submissions ninyo |
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Paalala din po na ang thread na ito ay hindi official support channel ng coins.ph. This is for the community to discuss and share their feedback, questions, concerns, etc.
This thread was apparently started by someone from coins.ph as the Official Thread. If you like, we can lock this thread and you or someone from the company can start the new official thread. Hi all, very sorry for the confusion. This is the official thread of Coins.ph in bitcointalk.org and we would continue answering feedback and general concerns here. But, for account and transaction specific concerns, it would be best to reach out to us at our support channels: email ( help@coins.ph), in-app support and hotline (6316234) for better assistance. Best, Pem |
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Hi Kabayan, Share ko lang experience ko..di pa naman final since 4 days palang at 2 chat message palang..pero kinakabahan nako ako kasi walang response totally mula chat at mukhang mawawala ung $140+ o 7000+ php ng ganun nalang...Ang scenario kc ang sabi ng Coins.ph inistop na nila ung VCC kasi ung provider di na magaaccept ng VCC sa labas ng europe at ang pangako ng Coins.ph na ibabalik nila sa PHP wallet ang lahat ng pera nasa VCC sa Octuber 1 pero October 4 na wala padin at kailangan ko ung pera...medyo abala nadin kasi.. Panu magsend ng ticket sa Coins.ph meron ba sila now? Di ko kasi sila matawagan kasi asa Dubai ako. Kayo may VCC sa Coins.ph may same experience din b kyo ganito now?  Hello, Pem here from Coins.ph! We are very sorry for this experience at mabuti po na shinare niyo po sa amin ito. Since this involves your account, kindly send us an email at help@coins.ph or send us a message through our in-app support. Please reference this thread and look for me, Pem so I can better understand what happened here and personally assist you. Best, Pem |
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Dear coins.ph,
Salamat at ibinalik nyo na ang Cebuana Lhuillier Cash-in method.
Hello po! Thank you for patiently waiting. Available na po ulit ang Cebuana cash in To stay updated with the current status of our systems, kindly refer to our status page here: http://status.coins.ph/ |
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Maraming salamat at meron thread ng coins.ph dito sana namam mas mabilis dito masagot ang aming mga katanungan di tulad sa support nyo napaka tagal bago mag reply .
Mas mabagal dito sumagot ang taga coins.ph, tho mas mabilis masasagot dito yung tanong mo ng mga kababayan natin hehe. Basta kung tingin mo coins.ph lang mkakasagot ng issue mo, sa chat ka mag check ay akala ko pa naman mas mabilis dito . Bulok talaga serbisyo ng coins.ph dami daming kinikita sa kakanakaw sa mga ibang user nila na malalaki laman ng wallet eh . Simpleng support lang di nila maayos ayos. mabagal dito, mabagal din sa application nila. sa totoo lang nung dumami na ang users ng coins.ph pumangit na lalo serbisyo nila, di gaya dati na ok talaga ung reply nila, ung tipong kahit ok na ung issue mo maghahanap pa yan para ayusin agad agad. Hello everyone, Pem here from Coins.ph! Maraming salamat sa feedback ninyo! We hope to provide a chat support in the future para real time ang pagsagot namin sa mga concerns ninyo. In the meantime, we do focus on maintaining our response quality and to be as helpful as we can! Paalala din po na ang thread na ito ay hindi official support channel ng coins.ph. This is for the community to discuss and share their feedback, questions, concerns, etc. Kung may gusto po kayong ipacheck tungkol sa account o transaction ninyo, kindly send us a message at help@coins.ph or through our in-app support. Our team is there ready to help you! |
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Just want to share with you guys a terrible experience of a friend of mine who also use Coins.ph. He has an available balance 500,000 pesos in his PhP wallet. My friend received an email from Coins.ph stating that they cannot continue to support him on their platform. Coins.ph did not elaborate the exact reason. My friend now wants to cashout all his money but Coins.ph wants a notarized request for account termination and withdrawal of funds plus valid ids. So if you guys plan to keep you money Coins.ph, think about it, as this may happen to you. I have a screen shot of the email that Coins.ph sent to my friend and I asked his permission to post his negative experience with this company.
Hello, This is Pem from Coins.ph Very sorry to hear of your friend's experience in our platform. I have personally escalated this to our team. Typically we disable online cash-outs for accounts when we suspect that the account was involved in fraud, or other activity that violates our terms of service (gambling, illegal investment scheme, etc). Another common reason is if we are concerned an account is subject to unauthorized access. Here is our user agreement: https://coins.ph/user-agreementAs mentioned, your friend can still cash-out the funds by submitting a written request. The reason for this is that we need to document that they requested for the funds to be taken out of the account, and ensure we are sending the funds to the rightful owner. Your friend can contact me via our support email ( help@coins.ph), and I can review to understand exactly what happened and help. |
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Hi! Maganda idea yung meron sa coins.ph na pumapasok din even bitcoins kaso ang issue ko lang reagrding coins.ph is ang tagal pa ring maverify ng account ko kahit na nagsubmit na ako ng parent consent form dahil underage pa lang ako. Kailan pa ba maayos yung issue?
Kung underage ka pa sir ay baka hindi ka nila priority kaya ang tagal bago maverify ang account mo. Pero pwede ka namang maverify pero sa patents ang gagamitin mo ganun din naman yun eh hiramin mo lang iD at paselfie ka sa kanila may mga gumagawa niyan yung mga under age kaya nakakacashout sila kay coins.ph . Hindi naman masama kung sa magulang mo gamitin mo kamag anak mo naman yun eh. Hi, this is Pem from Coins.ph! Our team processes all verification requests within 3 business days after the ID and selfie submission. Feel free to follow up your submission with our team Once processed, makakatanggap kayo ng email from our team with our comments -- kung approved man o rejected ang submission nila. Also want to remind everyone that all Coins accounts are personal and non-transferable. Kung sino po ang gumagamit ng account, sa kanya rin dapat nakapangalan ang verification submissions. This is a policy that we hold strictly to maintain the security and privacy of all our users' accounts. Just leave us a message at help@coins.ph kung may mga katanungan sila tungkol dito. Best, Pem |
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Hi... Using coins.ph website, is there a way para mag automatically log out when closing the website? Or let's say may certain time na inactive, like sa mga online banking accounts?
Minsan kasi naco-close ko ang website without signing out, and then kahit after a day pa bago ako ulet mag bukas, still, signed in pa din ako.
Wala ata silang ganong feature sa ngayon. Pero mas mabuting sa app ka nalang magsign-in kasi everytime na umaalis ka, nalolock sya at kailangan mo ilagay ang pin mo everytime ioopen mo. PIN lang kailangan, wala ng sign-in credentials like email at password di gaya sa website, just in case you don't know. Pero, to be safe, logout mo everytime aalis ka. Mukha ngang wala pa. Pero sana magkaroon, for security ng accounts naten. Yes, nag oopen din ako sa sa app nila, mas prefer ko nga sya actually, pero pag office hours kasi sa desktop ako nakakapag open. Ganun na nga lang, i-a-assure ko n nalog out ko.. Thank you 😊 Pero kung di mo pa din maiwasan na sa website magbukas ng iyong coins.ph wallet, dun ka magopen ng coins sa incognito mode. Nasubukan ko na magbukas in incognito mode kapag nagclose ka ng website automatic sign out yun. Pero better pa din sa android phones kasi pwede mong ilock at the same time madali lang mag log out. oo auto log out kasi kapag incognito mode ka, tyka mas better may 2fa ung coins mo. ung phone verification para hindi madaming maaccess ung wallet mo, or email verification code. ayan ang ginagawa ko para mas safe. Thank you. Ano po yung 2fa? pag nag la log in naman nirerequire ako ng verification code, bukod pa ba yun dun? Verification code sa phone? Kung oo, un na ung 2fa for high security sa wallet mo. Mas okay kung laging naka turn on at wag mo na iturn off para sure ka na walang makapakielam ng funds mo sa coins.ph Pwera nalang kung ma snatch phone mo tas alam din nung naka snatch ung account details mo lol, pero near impossible naman haha. Hi! We highly recommend na i-enable ninyo ang 2FA sa coins account and other social media accounts ninyo (including email) for added security. Iba pa po ito sa verification code na natatanggap ninyo via SMS o email. For your coins account, refer to this article to learn how you can enable your 2FA: https://support.coins.ph/hc/en-us/articles/202896470-How-do-I-enable-two-factor-authentication-on-my-coins-ph-account-using-Authy-Hope this helps! |
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may problema ata yung pag bili ng load sa coins.ph wallet nag try din kase ako bumili ng load kahapon pa pero ayawpumasok yung load at na rerefund lang yung balance sa coins wallet ko until now ganun padin , baka naman maintenance pa ngayon yung buy load service nila? di ko pa na try mag tanong sa costumer support nila.
Nag Email ako sa coins.ph kanina lang and yes meron sila problema sa connection ngayon sa service provider nila at kasalukuyan inaayos kaya iilan lang na transactions ang napaprocess nila kaya yung ibang bumibili ng load na rerefund sa peso wallet nila yung binayad nila. Wait nyo lang mag uupdate daw sila pag pag pwede na ulit gamitin. Pero, parang sa globe at tm lang yata ang problema kasi nakakapagload naman ako sa smart. Kahapon nagload ako ng globe, ayaw pumasaok, tapos kanina ulit, ayaw din. Pero nung smart na niloadan ko, okay naman sya, pumasok naman. Hi po, very sorry for the inconvenience that this caused you. Naayos na po ang Globe buy load service! Maaari na po ulit kayong makagawa ng buy load transactions for Globe/TM prepaid numbers To monitor the status of our system, refer here: http://status.coins.ph/ |
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