I still don't get part of the Steve's message. I have order from 13.08.2017 and I'm waiting for BTC address since 21.08.2017. My country(part of the EU countries) is not in the list of the supported countries of the distributor. And if Canaan no will no longer fulfill any "small" orders what happenes with guys like me in these EU countries? And what happenes with the orders in Canaan.io? Will they be automatically be canceled by Canaan?

Dear Steve(Steven Mosher),

I have a question, that is not about orders, payments, shipping etc. I'm curious do you have any internal information about developing new miner from your company? Is there any chance in the next few(5 to 6) months to introduce new model with better specs, or 741 will be in the market(and production line) for a longer period?

OMG!!! 

When you try to checkout, they have pretty short list of supported contries for delivery:

United States
Canada
Hungary
Germany
----------
Argentina
Brazil
Canada
Germany
Hungary
Japan
Mexico
South Africa
U.S. Outlying Islands
United Kingdom
United States

What a reseller they are if they support deliveries to only 1/3 of the world?!
What a shame...

Now they will probably send some tickets to the old orders asking "Are you still interested in buying?". Then, when we answer "Yes", maybe they will need 10 more days to send the BTC address. And when we pay, they will need another 10 more days to confirm and ship the order. But at least they are still alive and there is light at the end of the tunnel. Let's be optimistic...or sarcastic

I expect the BTC price to go up in the next 1-2 weeks because of the demand for the payments. And if Bitmain releases a new batch for some of their miners, the price could easily reach $4600-4700.

I feel myself a little bit offended by the fact that Canaan still offer the "Bulk pack" for order. If they insist that the quantity of the ordered miners is more than they actualy have in stock, why do they still offer big packs if they don't have miners in stock? The answer is simple. Their priority is on the big fish. The rest of us, are just spectators.  That's how I think.

lol
Look at that order number, posted in twitter:



Mine is #75834 and I'm still waiting for BTC address update. I'm wondering will they(Canaan) ever make it to the last one? This is wrong on so many levels!

Dear Steven Mosher, next week I have birthday on 12.09. If you're reading this, I would be more than happy if there's a chance somehow to speed up my order #75834(ticket #76496), so I can receive the BTC address, send the payment, and eventually receive the miners for my birthday. It would be just like a birthday gift for me

btw
Did anyone received BTC payment address yet since the last batch has been sold out??

lol  No need for such a list. My order is #75834(from 13.08.2017) and I'm waiting for BTC address update(because the first has expired) since 28.08. Even before the last batch has been ready for sale.

It seems the priority for Canaan will be on the big orders... So sad for all of us, who are waiting for weeks just for BTC address... For almost a week after the last batch, I have not seen even a single guy to post here, on FB or Twitter, that he has received payment details(BTC address). Not a single guy!

I think soon the things will get better. After all, there is NO COMPANY IN THE WORLD that likes disappointed customers. They definitely will take some measures to improve the customer service.

I am also waiting to receive the BTC addres, but I understand the bad situation they are into.
I've made order(#75834) of 2 miners + 1 controller on 13.08, when they still had everything in stock. I opened a ticket to receive the BTC address and while waiting to receive it they run out of stock. They asked me if I am still interested in buying and do I want to be informed when the new batch is availabel, so I could "preorder" before the main sell starts. I asked that I'm still interested and asked my order to be updated to 4 miners + 1 controller. My order was updated just like I wanted. And on 25.08(friday afternoon in my country) I finally received the BTC payment address, that was valid just for 2 days.

BUT, I had no bitcoins available, because the bitcoin price was changing so fast and I could lose a lot of money. I had account in bitcoin exchange, but there was no way I could make a bank wire transfer to the exchange site the same day. I've ordered it, but it was confirmed the late afternoon in this monday - 28.08, when the BTC payment address was already not valid So now I'm just waiting with the guys from the last batch orders for updated BTC payment address.

But there is something more important I wanted to mention. If my order from the middle of the month is with number about 75000 and the last orders from the new batch are with numbers about 91000, this means that for 15 days thay had more than 15 000 orders. This is like more than 1000 orders every single day. And we have only Lily and Jasmine to deal with them, and Steve for the more complicated cases. So let's be a bit more patient!

And these are only the new one. But there are also orders from the previous batch, that are still waiting for BTC address(update).