I'll definitely keep everyone here updated, good or bad. If they do good for us, they deserve to have us let everyone know that they've resolved our problems and made good, even if it took them awhile. And if they don't, the people have a right to be informed of the risks of doing business with Coinbase.

Maybe, if it comes to that. I'm still giving them time to respond and make things right for me (it's been just a little over a week), but I don't know how much longer I will wait. I know they're lacking support and are swamped right now. I'm sure there are others here who would join in as well, if it comes to that. Just do a search for Coinbase or look at the threads that Olaf has responded to. Quite a few unhappy Coinbase customers, but Coinbase has made things right for a few of them. I still hope they will for us.

I didn't lose nearly as much money as you, but I'm in the same boat. Level-2, fully verified, longtime supporter and customer, and now all my orders are "high risk" and they ignore my support emails and messages on here. I'm hoping they still make things right eventually and push through my orders at the original exchange rate, but I'm losing hope. I hope yours get worked out too man.

The opportunity cost with Coinbase keeping money tied up as bitcoin price rockets to the moon is huge. 

I PM'ed Olaf too last week and haven't heard anything.

Like you, Jesterize, I really want to like Coinbase (I used to love them) and was going to implement their merchant services on some client sites. But now I'm hesitant and won't move forward until further notice.

I hope they get things worked out for all of us, but as I said earlier, my faith in Coinbase is slipping.

I sincerely hope this is true. I requested this on my message to Coinbase support, but the reply I got back a week later was a boilerplate response that I've seen posted verbatim on Reddit, making me wonder if they even read my message. So I replied back again and haven't heard anything yet.

I was always a big Coinbase supporter and have recommended you to several individual users and businesses alike, but lately I've been quiet about recommending Coinbase because this situation has me very worried and frustrated. I sincerely hope this is rectified for me and others whose orders have been erroneously canceled as high risk.

Has anyone else managed to get their situation resolved?

Rees from Coinbase responded to my support email, but it was a boilerplate response (I've seen it posted on Reddit verbatim) that suggested he didn't even read my email. Olaf hasn't responded to my PM here either.

Now, I know they are busy and overwhelmed. I just want some reassurance that they are a trustworthy company who will make things right for their honest customers in the long run. My canceled orders were only 2 BTC and 3 BTC and I sincerely hope they can push them through at the original exchange rate and whitelist my account. That's all want. Others have had success getting this worked out, as seen on here and Reddit. I've been a huge supporter of Coinbase before this whole fiasco and this is just so disheartening.

 

I am starting to lose faith in this company. I don't know if Rees or Olaf will ever respond to me. 

OK, I finally got a reply back and I'm sad to say that it wasn't as good as I_Wanna_Ride's.


Why was I not whitelisted and why were my transactions not pushed through?

I've been a big supporter of Coinbase and a faithful, honest, fully verified customer, so this stinks. 

I'm happy you got your situation worked out, I_Wanna_Ride.

I'm still very stressed out about my situation, however, and have been waiting 7 days now for a response from Coinbase support. I'm fully verified and all I want is for my account to be whitelisted and last weekend's orders to be pushed through at the original exchange rate. They weren't even big orders -- 3 coins for one, 2 coins for the other.

I hope they get back to me soon. I still have faith in Coinbase, but the waiting is disheartening and stressful.

In a perfect world, yes. With Coinbase, not always.

As I noted above, I'm Level-2, fully verified, and my "Instant Buys" this past weekend were still canceled as "high risk."

Incorrect. I'm Level-2, fully verified, made several successful buys in the past (both instant and non-instant), and my two "Instant Buys" this past weekend were both canceled as "high risk."

I don't think they're scamming -- I just think they're having some issues right now. Hope they get things sorted out soon because I've recommended Coinbase to everyone I know and I've loved them until these issues.

It's not only happening to new customers. I'm a Level-2 fully verified Coinbase user who has made several successful buys and sells in the past few months without a hitch. And then, suddenly, my orders are getting canceled as "high risk."

Now, I don't believe that Coinbase is defrauding customers or engaging in shady business practices. I trust what Olaf is saying, and I believe they will make things right. It's been five days with no response from customer support, but I understand they are busy and likely very overwhelmed.

I have no reason to believe they won't make things right for me, whitelist my account, and push my order through as the original exchange rate. Despite the stress of the situation (the opportunity cost of my canceled orders is big for me), I must be patient and not go off the rails as many people have. Coinbase seems to be lacking customer support power at this time, but that doesn't mean they aren't an honest, trustworthy company who will make things right if only we're patient.

Well, if you're referring to them as a bag of dicks in your correspondence I can see why they're not responding to you.

That said, they haven't responded to me yet either and I've been very understanding and polite. Five days now for me.

Same boat here, guys. I still have faith, though, that Coinbase will make things right. I just imagine they're a bit swamped right now.

I'm still waiting on a reply from support too, but it's only been around 48 hours for me.

Looking for ideas for businesses to start? 

I'm interested in this too.

Hey, newbie poster here (but longtime lurker and small-time bitcoin investor/user since April).

I love bitcoin and I've loved Coinbase up until recently. I'd read about people on here having their bitcoin orders cancelled as "high risk" by Coinbase, with some people claiming that Coinbase is a scam company that profits by holding people's money and canceling orders when the bitcoin price goes up. I'd read all those things and yet I still trusted Coinbase because it had never happened to me.

Well, it happened to me. I'm a Level-2 fully verified (bank account + Visa card on my account) Coinbase user since April with three completed buys over the course of several months. Nothing has changed on my account, and yet when I tried to buy more bitcoins this weekend, it cancelled the order immediately. I got the rejection email right away. Thinking it was maybe a fluke error, I tried again (though the price of bitcoins had already jumped $20 per coin), but my order was immediately cancelled as "high risk" yet again.

Completely disheartened, I looked up a few threads here (with some of the Coinbase haters encouraging my worst fears), but I gathered my composure and sent a polite email to Coinbase's customer support, asking them if there's any way to have my account whitelisted, as some on this forum say they've done after their orders were incorrectly flagged as high risk. At this point, I still have faith in Coinbase as a company and I don't believe that they're doing the shady things that some people accuse them of.

I noticed that Olaf from Coinbase has said on this forum that they "review transactions all the time and can push them through at the original exchange rate upon request." Is this true? Has anyone here successfully had this done?

Anyway, I'm hoping that Coinbase can make this right. They're still by far the best and easiest way for people from the U.S. to get started in bitcoins (that I've seen anyway). I love the site and I still have faith in the company (at this point), but this has been pretty stressful.

Don't know how long it will take for Coinbase support to get back to me, but I'll update what happens, since it can be helpful to others who find themselves in the same situation.

Great being here and I wish everyone the best of luck!