Hello to all,

I'm kind of a newbie here, and was reading some info about Mt.Gox.
I wanted to know more about trading BTC. I found out that there are several BTC-traders.
I subscribed at two BTC-trade platsforms, one of them is Mt. Gox. I did this so I could see more of the site and its possibilities.
I found out that if one wants to trade you have to get your account approved, and for that you need to send them some documents.

Now, the thing is that I like my privacy, so I'm always skeptic if sites ask for privacy-information.
Before doing so I always check that site by reading newarticles about them or topics on forums like this one.

I found out that Mt. Gox has some 'financial troubles'. I've read about a Lawcase/suit, a fine of some millions USD they got, and on there site is written that one can make only 1 withdrawal every 20 days.
My experience tells me that whenever you read that kind of news about a site, it most of the times is no positive news but more of a warning.
As I understand correctly (?), they also now have troubles with paying the members that make withdrawals from their accounts to bank or payment processor (like OKpay for example).

Have I understood the news correctly?
What do you think? Should I, as a newbie, go on with Mt.Gox? Is there a chance that Mt.Gox come above these troubles?
Should it be better to delete my account and go trading with some other platform?

Questions, questions, questions ...
I hope one of you can enlight me a bit more on this subject.

When? That is the day before yesterday, so I guess it might have been in the last hours/moments before the configuration was completed.
I will send you private message, as asked.

Hello CoinAd Staff!

I stumbled upon this topic, and understand that support posting can be made here. If not so, sorry and please correct me.
I've got a maybe strange problem, so forgive me for asking strange questions, but nevertheless .. your support would be appreciated, so here the questions come.

For myself I have problems getting into my account. I tried to retrieve password and username but without success. Maybe I mistyped my age (don't know if that's the case, but might be, I don't know). On some of my attempts I got to see a blank page.
I also tried to make a new account (for I remember that I deleted my account somewhere, but as I recall it not the account with CoinAd. Anyway, to rule that possibility out, I tried to make the new account, that's why, again I got a blank page upon fillin in the Captcha) I already sended a supportquestion via the form on the site, so that is already been taking care of.

Now, the matter is that I also sended my referrallink to my friend. He tried to use it, and tried to make an account under mine. He failed. No succes there either. Now, when my friend tried to make an account, and filled in the Captcha he also got a blank page. Tried again. Same result. I wanted to see for myself, and made an account for him on my pc. Guess what? Succeeded. So, my friend now got his account, but the strange thing (at least, that is what I think) is the simmularity of getting that 'blank page'. That's what we had in common.

Might it be there were some problems there, that are solved in the mean time?
My friend can now access his account. I still can't. Maybe, it's better to forget about the 'old account' and make one then under my friend's referrallink?

Hi there, to you all!

I'm a newbie (on this forum) as well, and just stumbled upon this topic.
Sorry for the loss, but I do agree with minfulmojo and others here when they say: do a charge back/ open a dispute with paypal.

I've once been in that situation as well.
I paid for something, and ... wel you guess it already ... no delivery of what I ordered. Now, it was only a tiny amount of money (just a few dollars), but I heard from someone the same thing (that is: the possibility of getting your money back via Paypal). At first I was sceptic, and thought 'Yeah, right'. But still I did make the effort of reading information about it on the Paypal site.
I followed what the information said, and guess what ... couple of weeks later, I got everything I paid back!

So maybe this positive experience can help you over the line. Hope you check the information out there on Paypal, and take the actions as described there. Success! and wish y'all the best