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21  Economy / Service Discussion / Re: Lost my 2FA Google Authenticator Code - CEX.io on: March 01, 2021, 05:25:12 PM
Quote from: dkbit98 on March 01, 2021, 01:16:09 PM
Quote from: up136191857 on March 01, 2021, 12:48:40 PM
Can someone help me please, how to be in touch with them?

I hope you learned important lesson so remember to make backup for everything including 2FA, and don't be surprised if you have to wait much more for their support.
My issue was with other exchange, and I was always receiving exact same machine answer from their support.

You can also try contacting their admins in CEX Telegram group:
https://t.me/CEX_IO


Yeah, totally my bad but this has to be fixed somehow, I was thinking to use their platform for a long-term but now after all these bugs on their website my mind is not on the same page anymore Sad

I reached also to their Telegram Group.

Let's hope for the best now.
22  Economy / Service Discussion / Re: Lost my 2FA Google Authenticator Code - CEX.io on: March 01, 2021, 04:49:41 PM
Quote from: o_e_l_e_o on March 01, 2021, 12:55:58 PM
Try reaching out on social media. Unfortunately a lot of exchanges have very poor customer support, and only actually address problems when there is the threat of negative publicity for them.

You can Tweet at them @cex_io: https://twitter.com/cex_io
You can post in their subreddit here: https://www.reddit.com/r/cex_io/
You can message their account on Reddit here: https://www.reddit.com/user/CEX_IO

There are a few posts from that last account I linked saying that their Support Team is overloaded with requests (aren't they always?), and so any response will take some time.

Thanks for sending me these links to their social media profiles. I reached on all of them but I don't think that I will be getting an answer. Like how they are not able to see emails from their users, this is totally a support failure plus their website has so many errors Sad
23  Economy / Service Discussion / Lost my 2FA Google Authenticator Code - CEX.io on: March 01, 2021, 12:48:40 PM
Hello there,

I am an already an CEX.io customer and as a regular user I have made a transaction recently. I wanted to secure my account at the highest level so I successfully verified with my personal identification documents and I have enabled the 2FA Google Authenticator from my smartphone.

But, recently I have switched to a new phone and eventually I lost my 2FA Google Authenticator Backup code and I am not able to log in into my account anymore.

I tried to upload my personal ID and a handwritten note to their page here:https://cex.io/auth/reset-2fa and prove that I am the true owner of the account but it seems that Cex.io has some server technical issues as it is telling me that: Service is temporarily unavailable

Have anyone experienced the same issue?

I have already contacted through a complaint email but I haven't heard back from them for about a week. I have already contacted the live chat support but it is almost impossible to be in touch with any technician.

Can someone help me please, how to be in touch with them?

Thanks
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