Again..


This is screenshot that you provided:




Either you are lying and manipulating, or there is another message that shows that Duckdice has KYC documents.

One thing is missing for me here. If Duckdice has your documents with which you did the KYC verification, it is enough for you to send the same documents from the new e-mail and the case should be clear. However, Duckdice does not confirm that this account did KYC verification.

The question is, does Duckdice actually have KYC documents or not?



Yes, he is from Duckdice support team

They have two support members in this forum Bobstone and Kirito89. If you check their profile you will get the answer. I think you should contact their support team by direct email rather than waiting for their reply from here. Since you are getting confused by the replies of both of them, so you use the method where it is convenient for you. Ultimately solving your problem is the main thing.

If I am not missing any thing from your posts in this thread and in other threads related to your accusation as well as answers from DuckDice, it looks like you make an invalid accusation.

Before discussing more about your case, let's see why you got problem on another casino, Stake.com. Is it coincidence?

I have one advice for DuckDice team. You team should use this (the main account) to reply users or if possible, let's create an account like DuckDice_support and use your main account to tag the support account with a note.

As I see, your team are using three accounts to reply users and it can cause confusion in users.

It is good to know and see you resolved problems years ago.

You can check my Service and can ask me for more details. If you are interested in, please DM me on Bitcointalk forum.

The initial tags were because of a poorly handled on our part deposit bonus situation, one that was solved 5+ years ago.

In OP's case, it's simply a case of a 3d party person claiming a high roller account belongs to him,  even though OP can not provide any evidence to support the claim, no ip, no previously used adresses, no access to account email , heck he couldn't even name the email address that was linked to the High roller account.

Now what I can say from previous scenarios,  this happens quite often, random person comes and claims he owns an Highroller account, can't provide any proof,  but proceeds in blasting Bitcointalk, TrustPilot, with negative reviews, to pressure us into giving access to an inactive HR account then proceed in asking for some bonuses as he is a high roller, then proceeds in withdrawing the bonuses and is never to be seen again.

One previous bitcointalk member mentioned on this thread the similarity between OP's writting style and previous bitcointalk accounts who were basically doing the same scenario with some other inactive HR accounts on Duckdice,  and looking into it their writting style, M.O. seems quite similar though since I have no proof of this I can't state it for a fact.

Regardless,  as OP failed to give literally 0 proof that he owns the account, not even being able to name the email address used on the account, it's quite clear that our position on this matter is that we will not give access to OP to the HR account.


Duckdice Support,

^This is a very fair reply from Duckdice about this case. There’s a lot of missing information by the OP which makes this case hard to evaluate but knowing that the OP contact Duckdice support using different email account is a clear indication that OP is a fraud. Possibly hacked someone email and browse account history then the original owner of the email recover the account.

@OP. Email is impossible to be not recover if you are the real owner since only password is required to access it while most of the email has a backup email to recover it. You should contact Duckdice using your official email to begin with your case.

So I have been authorized to reply to your individual case and expect the same to be replied to in an email.

We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.

The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.

We simply cannot return the account under those circumstances.

Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim. 

There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity. 

We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.

As a footnote and separate from the above reply,

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.

It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.

I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.


Bobstone DuckDice Live Support

I will first just post a more formal response here that was made on one of your accusation threads. we will not be pressing forward with this matter as it is clear to us that after checking you cannot provide any relevant evidence that can give us clarity. we explored checking kyc but found it not to be suitable for this



Bobstone
DuckDice Live Support

I just checked your ticket for you. Is this some sort of a joke or a fraud attempt, or i don't know how to even call it.

You literally contacted our support, from random email, from random location, from random device and claim our high rollers account is yours and we must give you an access to it? Even though you can't even name your old email, don't have any matching IP address, don't have any access to addresses or ANYTHING to prove that this account has anything to do with you and you complain about it?

Mate, you can make one million threads here about unfair treatment or even scam accusation, but forget about it, our support won't serve imposters and our real players accounts are safe and we will never change anyones emails and 2fas.

I am sorry for your massive loss and hope this may be resolved soon. I never expected this from  DUCKDICE.IO, as it's a good and credible platform.
But I would suggest you post on their official ANN thread. I hope this may resolve the issue.

Our offline support started yesterday, give them some time after holidays, there is a big queue of requests.

Well, what can I say here besides sympathy about what happened, you just need to follow at least some security rules and store backups not on the main device.
Although the developers of bitcoin core also do not particularly care about the security of their funds, so Luke Dash jr. seems to have lost more than 200BTC that was stolen from his hot wallet on the computer from which he performed everyday tasks, and this after he himself reported hacking his server back on November 17, but did not take it seriously and here result.
 
https://twitter.com/LukeDashjr/status/1609613748364509184

Hello there,

As a member of Duckdice.io's support group I would like to address this issue.


What you've failed to mention is that after depositing the 0.05889819 BTC minutes later you proceeded in withdrawing/trying to withdraw the 0.05889819 BTC without having any  bets/wager made, which is typical coin mixing behaviour.  As a certified casino we uphold the right to request KYC verification even though it's rare, but  coin mixing/money laundering situations are ones that trigger our KYC procedure.

After having your withdrawal rejected a few times you've proceeded a few hours later in wagering it and trying to withdraw again but your account has already been flagged by the system.

The relevant department will be in contact with you via email on how to proceed in your case.


We've been in contact with him via live support and email constantly so I'm assuming this bitcointalk thread is simply to add some pressure on our side though I don't see how this falls under a Scam category.   Regardless Kyc is not something we mysteriously remember when people win, we've had withdrawals of 1000 eth , 20 btc etc where KYC was never a factor,  but in certain cases like OP's, yes, we are obligated to request the KYC verification.


Later edit: it seems that your withdrawal has already been paid out.

This is why you should use web3 decentralized casinos.

I'm sorry about your loss, but I don't understand how did you manage to lose 53K so fast?
Did you lose the money by gambling or the guy, who stole your phone had entered your account and withdrawn the money?
Anyway, I assume that big crypto casinos have a very buzzy customer support teams. I can't say whether or not Duckdice is a scam casino, I've never tried them before. 53K USD is a big amount, did you call the police or try to get a good lawyer? Do you plan on suing Duckdice?
Posting here on the forum won't solve your issue. It might help other people on being more cautious when dealing with a particular crypto casino, but it won't help you in any way.

Move this issue on Askgambler because that's the place you can have a real fight against duckdice because ylu already mentioned that they are claiming that your account is already submitted KYC before in contrary to what you know. Duckdice will never share this kind of information here unless there is someone trusted who can receive and check the evidence files for you.

You can request ro Duckdice your IP address history to check whether your account change hands during your inactivity or not. I really hope that you are not using VPN when you are playing.

Sorry, i am truly trying to understand what your expectation is? 

i don't really understand the rest of what you are asking, could you please elaborate?

Bobstone,
DuckDice Live Support