Depositing Phore on Cryptopia takes a damn long time, right?
Even after 200 confirmations I see nothing there.
Are there known issues of slow deposits? And if so, how long does it usually take?
Yes they have heavy problems with deposit & withdrawal, Shanto posted this on Discord two days ago:
Deposit & Withdrawal Updates 16th February We are aware of issues with long processing times on deposits and withdrawals. This doesn't affect withdrawals of ETH, ETN, BTC, LTC or DOGE. We apologise for these and have been working hard on a resolution. As of early next week we expect deposit times to be back within normal ranges, while withdrawals may take longer to restore to normal operation. In the interim, please be aware that processing times on deposits or withdrawals may exceed 30 hours, although in most cases are likely to be less than this. Please don't submit support tickets relating to processing delays as we are unable to expedite these manually - our focus is on quickly resolving the issue for everyone. Thank you for your continued support and understanding The Cryptopia Team.And this today:
https://t.co/en86z7zF2iMessage from CEO Alan Booth
Dear Valued Cryptopians
I am privileged to have been appointed by the Board as the first CEO of Cryptopia Ltd. Whilst this is an incredibly exciting opportunity to head up a leading cryptocurrency exchange and an innovator in the Fintech sector, I am aware that there are a number of very urgent priorities to address to ensure greater customer satisfaction and trust.
Cryptopia has experienced incredibly fast growth (last quarter our user base grew by an astounding 940%) and as with any company expanding at this pace, we have faced many challenges associated with this growth. My commitment to you, our customer, is that our team will be 100% focussed on the short term urgent priorities of faster support response times, improved user experience and enhanced transparency and security.
We acknowledge those that are suffering due to extended delays around support response times and I do understand the frustration. We apologise that you have experienced these issues and I guarantee that this will dramatically improve as we increase resource and attention in this area.
Please ensure that you continue to lodge support queries through the appropriate channel. It also helps the team to close resolved tickets so they can prioritise. Directly contacting the team via social media channels won’t lead to a faster resolution and we ask for your patience as we improve our systems and processes in this area. Remember, I have only just arrived and the changes we make are for the good of all and will lead to the fastest resolution of all outstanding issues.
My experience in working with tech start-ups demonstrates I am well placed to drive Cryptopia forward and under my leadership, Cryptopia will continue to evolve from a counter-culture start-up into a global player in the Fintech industry.
Rest assured there are no more excuses – the team here are truly dedicated and focused on delivering a fast, secure and customer focussed cryptocurrency exchange. And we are here for the long game.
You have my commitment to make weekly updates across all media and we will be honest and diligent in our dealings with you.
Best wishes
Alan Booth
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