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Your best chance is to challenge them through arbitrator website like CG and AG since your concern can be proved by providing evidence that involves the participation of the casino to provide data from their site. BC has a lot of pending cases until so I’m afraid that you can’t expect too much positive result by doing this.
Another one who doesn't read. Do you please mind to read the fucking comments on the first page? I read the first page comment. I just re-emphasized it since his concern can’t be solved here while he seems focusing too much on solving his case here. I mention both AG and CG because I knew that he already file his case there. No matter shit show we do here. There’s nothing to do here unless you are part of Bc.game who can look at their records and present it here for public judgement. Unfortunately it seems like BC.Game is not responding on those sites either. They timed out on AG without a response, so the case was marked as unresolved. On CG they also timed out but I think CG decided to extend the timer by another 7 days for them to give a response. |
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Yeah doesn't any sense to me why they would unlock my account with balances revoked and withdrawal/tipping still locked. Seems like a way to bait me into depositing to lock out more funds from me. Also my host pretty much admitted they were lying about why my account was muted (see ss below). They initially said only my tipping was locked since I was muted in chat. They said I was muted for spreading negativity in past 48 hours, but this is not possible because I never sent a single message in past 48 hours and was locked out for 3 weeks before that. They then changed the reason to "I was muted by default", which also doesn't make any sense why they would do that if everything is "normal" on my account as they say, except for the 150k balance that's zeroed on my account for no reason of course.  Did you ever discussed with your host [or other BC's representative, perhaps] or had they got a chance to explain why all of your balance, including your account balance, was revoked? I didn't see it being talked about in your screenshot. They claimed it was "bonus abuse" and that what I had on the account was part of the bonuses I received and that they had a right to revoke that at any time, but keep in mind I have wagered a lot of money on BC.Game for a long time, lost a lot of money, and accrued probably close to 900k in bonuses total (a big part of which they didn't pay) which helped cover a big part of that loss. So technically I guess whatever balance I had as long as it's below 900k they can always say they had a right to cancel it since that's how much in bonuses I have accrued over the whole history of my account, but I also would have never wagered the way I did and lost money if I had known all the bonuses were going to be cancelled. To put it another way, say you are the player and have gambled consistently on this site for a long time. You deposited, wagered, and withdrew. You are net down money but over the course of your account you have accrued 100k in bonuses. Then suddenly one day after you deposit 100k, your account gets locked, and three weeks later your balance is revoked because they have decided to retroactively cancel all your bonuses. That's essentially what happened to me. |
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Yeah doesn't any sense to me why they would unlock my account with balances revoked and withdrawal/tipping still locked. Seems like a way to bait me into depositing to lock out more funds from me. Also my host pretty much admitted they were lying about why my account was muted (see ss below). They initially said only my tipping was locked since I was muted in chat. They said I was muted for spreading negativity in past 48 hours, but this is not possible because I never sent a single message in past 48 hours and was locked out for 3 weeks before that. They then changed the reason to "I was muted by default", which also doesn't make any sense why they would do that if everything is "normal" on my account as they say, except for the 150k balance that's zeroed on my account for no reason of course.
Amount Scammed: $100k locked in balance, $50k recharges not claimed due to locked account, $100k in bonuses cancelled, total around $250k USD
I rarely seen anyone to win after fighting against a casino and here you are trying to claim the bonus amounts too. Assuming your account balance is $100k and it worth fight for it. Forget about those recharges and others bonuses. The above description mainly focuses on profit-related issues, but in reality, I have lost more than I have won.
With any gambling site, as long as you are not sucking up their business, they are happy to keep you. You guys are crazy. I will never play in a casino with large sum of money. Gambling should be a form of fun but it seems you made it a living. I never wanted to "claim the bonus amounts too". I was just giving a number for how much BC.Game took from me without cause. At this point, anything I can get back is a win for me, and if I can't, I want to at least make people aware of BC.Game and what they are doing to their players. |
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UPDATE Account was unlocked today, but all my balances were reset to 0 before I was able to login (see screenshot below), so it's kind of pointless. Also I found that even though I am able to login, my withdrawals are still locked (I found out after getting a small rain which I then tried to tip but got the same message when my withdrawals were locked, "permission denied"). The reason they gave is as usual some nonsense related to "bonus abuse". Anyone knows how to proceed from here? I also don't understand the purpose of unlocking my account at all. Are they hoping I would deposit again not knowing my withdrawals are still locked so that they can take more money from me? I'm kind of offended if they actually think I am this dumb.  Conversation with my host regarding withdrawals being locked:   They are seriously trying to trick me into depositing to steal more money from me lmao. In addition, I am muted in BC.Game lobby chat for no reason. They probably don't want me to tell my story to the current players on their site lol. |
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This happened to me as well, and same goes for anyone who did the deposit bonus that first week after the big update. 9900 was taken from me. I almost forgot this happened as it was only 9900 at the time, and I didn't even include this in my complaint (see my case here: https://bitcointalk.org/index.php?topic=5473289.0). I asked my host what happened afterwards. They basically said it was a display issue on their part and the actual deposit bonus is capped at $100 lol. However, the wagering requirement is still 40x whatever you deposited up to 10k (so 400k maximum wager requirement). So if you deposited 10k, you would have been mistakenly led into wagering 400k to win 10k, only to have 9900 subtracted from your balance when you completed the wager. That is what happened to me and many others as well. I highly doubt BC.Game will do anything about this unfortunately. Best of luck to you. |
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Just as what "Eternad" said, it's true that a casino will not frequently wants to see a consistent safe-gambler who always know to win huge funds with multiple small odds, and as such, for me I just think this is a deliberate attempt to delay you playing further games, so as to win more funds. Because B.C Games is indeed a reputable casino that I have known to ever exist on this forum, and you stand the chance of getting your fund back. But how long it will take, is what I don't know for now. And I will like to ask, if have you in anyway P.M it's forum representative here? Because he/she is the only person who has a better chance of having your issue resolved.
You would have been right a few months ago, but ever since last few updates it has gone down really hard, i knew many people who used it and now nobody does. I know couple of people who work as their chat rep and even they dont use it anymore (they were normal bettors who were hired part time wfh) BC rep here has not updated at all recently and i doubt they will Yeah I could notice that as well. I can tell because I frequently win the daily contest, which is a daily wager leaderboard with prizes dependent on the total volume to the site. 1st place used to be consistently 15k+, but this went down to 5-10k after the update and went down again to 3-5k recently, which means the volume on the site has gone down 3x - 5x. Also a lot of high roller names that I used on the see on the leaderboard are gone or are betting very little compared to before. |
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Just as what "Eternad" said, it's true that a casino will not frequently wants to see a consistent safe-gambler who always know to win huge funds with multiple small odds, and as such, for me I just think this is a deliberate attempt to delay you playing further games, so as to win more funds. Because B.C Games is indeed a reputable casino that I have known to ever exist on this forum, and you stand the chance of getting your fund back. But how long it will take, is what I don't know for now. And I will like to ask, if have you in anyway P.M it's forum representative here? Because he/she is the only person who has a better chance of having your issue resolved.
I have not, but I will try that. Thanks! |
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Unless there's something you leave out from your story, I find myself in an agreement with your case. They warned you and you asked what's allowed and what's not, and then what's allowed [in a written statement] suddenly became not-allowed. I can understand that interdepartmental miscommunication are something that frequently happens, and though the above situation can be considered as a poor communication between your host and the security team, their decision to lock you out seems... wrong, especially if there's nothing wrong with your KYC and you do everything honestly. I'll write to BC's representative, though my previous PMs and the past [active] cases against them are not solved or attended yet. Please update us if there's any development from your side. Thanks so much for helping. I really appreciate it. I also submitted my complaints to AskGamblers and CasinoGuru. You can follow them here: https://casino.guru/bc-game-casino-player-s-withdrawal-is-delayed-andhttps://www.askgamblers.com/casino-complaints/bc-game-casino-cancelled-my-bonuses-and-locked-my-account-with-more-than-100k-usd-balanceI will let you know if there are any updates. Thanks again. |
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I’m not sure what's the logic behind BC.game to request for not using low multiplier games while rakebacks is compute base on the house edge meaning the house edge on this low multiplier game is very low and will give scale rakeback rewards.
Probably they want you to risk more due to the benefits you are getting as roller without risking much on higher house edge games. Casino obviously hate players like you that playing safe. They are not scam but rather they are taking advantage of their ToS to push you on taking more risk.
I believe you can withdraw that lock funds. Perhaps they are asking you to KYC?
Actually, the house edge is the same at 1% on the BC.game originals games regardless of what multiplier you choose. The expected loss (EV) is the same to the player, but the variance is smaller for smaller multipliers. As for the rakeback, for BC.Game the bonuses are independent of house edge. They are calculated as a % of 1% depending on the bonus regardless of what game you play (so you will get the same bonus for wagering the same amount on slots or originals or live games). I do agree with your assessment that they likely want me to risk more as a high roller, but cancelling my bonuses and subsequently locking my withdrawals and account seems like a pretty scammy way to do so. Taking advantage of their ToS doesn't make it not a scam. All of these online crypto casinos are unregulated and have ToS that basically allow them to do anything and ban your account at any time with any amount of money in it for any reason. The difference is the bigger casinos like Stake have basic ethical standards to not do something like this; they also have too much reputation at stake. That's a risk everyone takes when playing at these unregulated online crypto casinos. I am aware of that and am obviously not trying to win any legal battles, as I doubt any players can in any situation. I just want to see if a resolution is still possible and if not let others see this site for what it truly is. As mentioned in the post, my withdrawals were locked 11 days ago, and I was asked to complete advanced KYC (I already had basic KYC done). I completed it within a few hours, and not only am I still not able to withdraw to this day, I can no longer access or login to my account as of 5 days ago.
Judging from the chat logs, your VIP host told you to wait as they are still doing investigation on your account. Haven't you sent any messages to your host after the 5th November? The risk department has suspected you as a bonus abuser for your betting activity. Your host has clarified the reason of your weekly and monthly bonus cancellation, he/she has also mentioned that it is an extremely rare case. Bonus terms of BCgame: 5.1. BC.GAME reserves the right to cancel any promotion, bonus or bonus program (including, but not limited to top-up rewards, invite friends to reward bonuses and loyalty programs) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if the said bonus has been paid out, we reserve the right to decline any Withdraw request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely by BC.GAME.
They may adjust your account balance by taking away the bonus funds after completing the investigation. BTW, how much deposited funds you have on your account now? The last conversation was on November 5th shown in the screenshots. I haven't talked to my host since she has been very unresponsive after everything started happening. I suspect their internal people told her something. I have tried to reach out to them by other means every day (live support, email, discord, etc), but I am getting either no response or just get told the same thing to "wait more". I have over 100k USD equivalent locked in the account, not sure how much of that is bonus funds. As I mentioned above, it is pointless to quote the ToS since any unregulated online crypto casino is set up in a way that they can basically get away with anything. That doesn't take away from the fact that this is a scammy thing to do: taking away bonuses with no prior notice even after I followed their instructions and later locking my withdrawals and subsequently my account. |
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What happened::I was a high roller on BC.Game with over 130 million USD wagered. See screenshot below for proof. The nightmare started around two and a half weeks ago when my host informed me not to play too much 1.01x on their originals. This was a strange request to begin with as 1.01x is allowed to be chosen as a multiplier on their own built-in games, so no one would think that playing too much of it would cause a problem. Nonetheless, I agreed to the demand and asked my host what I could play; she said anything over 1.01x is fine. So over the next week, I played a mixture of 1.03-1.05x, 1.1x, 1.3x and 1.5x. However, the next Friday my host informed me again that their risk department were not happy with my wagers and decided to cancel my weekly and monthly bonuses, which would have amounted to around $100k USD. Keep in mind this is AFTER I asked them what I could play and only played what they said were okay. My host also informed me that I would still be able to receive my recharges (which is a bonus in the form of daily or hourly reloads) and did not give any clear instructions on what I could or could not play in the future to keep getting my bonuses. A day later, I found out my withdrawals were locked and was asked by support to complete advanced KYC. I completed it quickly within a few hours but was then told to send an email containing some basic information like my email, IP address, etc that they wanted to "verify as a normal part of their KYC process" (looking back, this was clearly a lie and an excuse). I was told the KYC would be completed within 72 hours and I would be able to withdraw again. I continued to claim my reloads during this time while not being able to withdraw. 72 hours later, I still wasn't able to withdraw and was told to wait more. I patiently waited another 3 days, and not only did my withdrawals not get unlocked, I was no longer able to login, with the message "Account Verification Required" displayed whenever I tried to login. At this time, I had around $100k accumulated in my balance from my reloads that I wasn't able to withdraw and an additional $40-50k in reloads that I have yet to and won't be able to claim because they locked my login. It has now been 11 days since my withdrawals have been locked and 5 days since I haven't been able to login. My host and their support have started to respond less and less, and I just simply get told to wait more each time with no resolution in sight. It seems from my perspective that I wagered too much and BC.Game just didn't want to pay out large bonuses and found excuses to lock my account. You can also find screenshots containing the conversation between me and my host below. Scammers Profile Link:https://bitcointalk.org/index.php?action=profile;u=2503677Amount Scammed: $100k locked in balance, $50k recharges not claimed due to locked account, $100k in bonuses cancelled, total around $250k USD Payment Method: USDT, ETH, BTC PM/Chat Logs:         
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