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I'm a newbie to cryptocurrency. I deposited money into Atomic Wallet so I could earn 22% on ATOM However, Atomic Wallet was having issues concerning their ATOM in Atomic "Thank you for your message.
Kindly note that we are currently experiencing temporary issues with ATOM in Atomic, specifically affecting claim and redelegate transactions.
Please rest assured that our dedicated team is working diligently to resolve the problem at the earliest possible time. We understand the inconvenience this may be causing you and sincerely appreciate your patience and understanding as we diligently work to sort this out.
As an alternative, you can import your 12-word phrase into a different wallet for now. If you decide to do so, please let us know and we'll guide you through this process. Otherwise, you can wait until the issue is resolved in Atomic and manage your ATOM here.
Should you have any further questions or concerns, please do not hesitate to reach out to us. Our dedicated customer support team is here to assist you at any time."So I followed their instructions to transfer the funds into Cosmostation Wallet, where I filled in my 12-word phrase into different forms. Fig 01 - 04 https://postimg.cc/n9QqMwjVhttps://postimg.cc/hXK7qGrthttps://postimg.cc/PLPJtv8Thttps://postimg.cc/RJR41vngAfter completing the instructions, someone transferred my funds from the Cosmostation wallet into their own wallet. Someone told me that in order to transfer money from one wallet to another, all you need is the wallet address. But this can't be right. I followed Atomic Wallet's instructions. I'm confused. MY QUESTION IS Why must I insert my 12-word phrase in the Atomic Wallet and Cosmostation links to transfer the funds? |
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As a newcomer to Crypto, I saved my Cosmostation Wallet phrase in a Notepad. Unfortunately, someone hacked into my PC by me visiting a suspicious website.
I lost all of my ATOMs.
But what I don't understand, I also had my Bank of America and Charles Schwab account passwords saved on the same Notepad.
I changed my passwords, wrote them down on paper, and deleted the digital copy.
But why didn't they hack my Bank of America and Charles Schwab accounts? I have a lot more money in these accounts.
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I have noticed that some interesting posts disappear after a while. Similarly, my own posts have vanished after receiving responses for about two weeks.
Why is that?
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I searched "How Are Computers Hacked?" and found many methods. Visiting suspicious websites can infect and steal data.
And I did do a lot of that.
I contacted Atomic Wallet Support to address some issues, but their lack of response prompted me to seek help in their support groups on Reddit, Discord, and Telegram—or, rather, what I thought were support groups.
The Moderators of these support groups suggested that I visit specific websites that they claimed could help me solve my issues. However, when I visited those websites, they asked for my wallet phrase. This raised my suspicion, and I conducted a Google search, where I found that those websites had questionable credibility.
Could the website infect my computer with malware and steal my information even if I used a VPN?
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I haven't shared my Cosmostaion wallet phrase with anyone.
How can this be?
You're not alone, there are many people out there who feel like they don't share their secret phrases with anyone, but their crypto assets just disappear. Where do you keep your secret phrases? is it in online media? Is there any way I can find out who owns this address?
cosmos1r55s6588aumde3rcgucd6kan3cyaqwj5m3u5my
No, you can't find out who the owner of that address is, what you can do is look for that address on social media platforms, who knows, maybe someone has put that address on their social media profile, it's very unlikely that you'll find out who owns it. I typed the address into Blockchair.com and this is the reply:
Oops! We couldn`t find “cosmos1r55s6588aumde3rcgucd6kan3cyaqwj5m3u5my” among the information stored on blockchains.
Recheck the phrase and try again.
Blockchair doesn't support Cosmos (ATOM) blockchain and doesn't have an explorer feature for that blockchain. Use Mintscan. I use the Notepad app on my PC to store my secret phrase. I live alone, and no one has been using my PC. There was an Atomic Walled Support person who helped me create a Cosmostation wallet to transfer my funds, but I never told that person my secret phrase. I did google that address but nothing came up. Can someone hack into your account and steal your funds without your secret phrase? |
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After I type your address MANUALLY (make it a habit to always paste the address if you experience technical problems or confused so other people can easily help you), I try to analyze it on-chain. The first thing you need to know is that your Cosmos (ATOM) has moved since March 7 to cosmos1r55s6588aumde3rcgucd6kan3cyaqwj5m3u5my. This address isn't an address for delegation purposes because it doesn't have the "delegate" tag, so it's truly an individual address. And you no longer need to ask Atomic Wallet support about what happened to you, because your "undelegate" was actually successful 23 days ago (February 15). So, if you don't think cosmos1r55s6588aumde3rcgucd6kan3cyaqwj5m3u5my is your address, it means your wallet has been hacked and all your money has been stolen. I haven't shared my Cosmostaion wallet phrase with anyone. How can this be? Is there any way I can find out who owns this address? cosmos1r55s6588aumde3rcgucd6kan3cyaqwj5m3u5my I typed the address into Blockchair.com and this is the reply: Oops! We couldn`t find “cosmos1r55s6588aumde3rcgucd6kan3cyaqwj5m3u5my” among the information stored on blockchains. Recheck the phrase and try again. |
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Never touched Atom wallet until now. But if you feel there is something wrong with the loss of your assets then you need to contact the developer or person who handles problems like this. You should be able to find it and why your assets have become zero. You need to press it to get clearer and more detailed information.
The only people I can contact are the Atomic Wallet Support team, but they have not addressed the issue of my funds not appearing in my account. The Transaction History is blank, showing that no funds have been transferred out. It's as if they outright stole my money and that's why they are not responding to my issue. |
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I told the Moderator at Atomic Wallet Discord that I won't give him my wallet phrase. I told him Atomic Wallet Support said, ""Important: Never share your backup and private keys with anyone, even us. " So the Moderator told me to go to https://www.walletsupportconnectlive.com/and put my wallet phrase in that. I searched https://www.walletsupportconnectlive.com/ on Google and found it to be a doubtful and potentially fraudulent website. I informed the moderator, who replied: "Its showing that because its our support connect page and thats it you have no funds in your wallet, so what will you be scared?" You are sure you have funds on it why would they need you to provide your secret phrase why not a public key and that's even if they have 1. I forgot to ask this, what coin were you really holding on it because I don't think they support fiat deposit during the time I used their service then ... can you answer that I deposited funds into Atomic Wallet to earn 20% on staking ATOM. https://postimg.cc/PppGQ98LI "unbonded" my ATOM and after 21 days, my balance showed zero. https://postimg.cc/Cn74BLLbI entered my wallet address in the blockchain and it also said I have a zero balance. https://postimg.cc/rzDW5JnvI've contacted Atomic Wallet Support several times asking me where did my funds go and they just send me a general response which doesn't address my issue. So I contacted Atomic Wallet forum on Discord and Reddit. Each Moderator wanted me to give them my wallet phrase, which I wouldn't do. So they each sent me to a website to insert my wallet phrase. However, after a Google search of each website, the results said they were dubious and untrustworthy. I don't understand why Atomic Wallet Support won't address this issue - Why don't the funds appear in my account? |
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I told the Moderator at Atomic Wallet Discord that I won't give him my wallet phrase. I told him Atomic Wallet Support said, ""Important: Never share your backup and private keys with anyone, even us. " So the Moderator told me to go to https://www.walletsupportconnectlive.com/and put my wallet phrase in that. I searched https://www.walletsupportconnectlive.com/ on Google and found it to be a doubtful and potentially fraudulent website. I informed the moderator, who replied: "Its showing that because its our support connect page and thats it you have no funds in your wallet, so what will you be scared?" |
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Did you get a DM (Direct Message) in Discord? The mod's reply sounds like there should be some instructions there. Be careful though to verify that the DM is actually from a legit moderator of this Discord channel. If you don't understand any instructions you should verify they're legit. "Support — Today at 9:40 AM
We are sorry about that, Kindly check your DM on how to move your balance to your mail wallet because its hidden." I assume that moderator meant main wallet instead of mail wallet.  Hidden balances... that makes sense for a wallet.  By the way, Atomic Wallet has a forum on Reddit. Several members have told me that my balance is hidden and I need to follow the steps on: https://decentralized-base-protocol.vercel.appThey claim this will fix the issue. However, it requires me to insert my 12-word key phrase, so I didn't. Don't insert your 12 words phrase until you are assured the issue have been fixed or you could just ask if anyone has done that same process and got a perfect result on their forum I joined the Atomic Wallet Discord and was informed by a moderator that they could assist me, but only if I provided them with my wallet phrase. So I contacted Atomic Wallet Support and asked them if I should do this. Everyone wants my wallet phrase. Okay use this trick then , wait two weeks see if there will be any contact from them telling you yo input your phrase . Besides, where are you inputing your wallet phrase , on the same wallet app?? Or you were directed to another source. If on the app, you will be left we no choice than to input it because you don't input you lose (either ways) I joined the Atomic Wallet on Reddit, and the Moderator wanted me to input my wallet phrase onto a validator website. Atomic Wallet Support told me not to do this because it's obviously a scam. That person would then have your wallet phrase and can take your money. Now the moderator on Atomic Wallet Discord wants me to give him my wallet phrase on the Discord website. I told the Moderator I contacted Atomic Wallet Support about this and await their response. The Moderator told me that he read the message I sent to Atomic Wallet Support. All I can do is wait for a response from Atomic Wallet Support. I don't understand why this is happening to me. In any case, I'll take your advise and wait 2 weeks. |
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Did you get a DM (Direct Message) in Discord? The mod's reply sounds like there should be some instructions there. Be careful though to verify that the DM is actually from a legit moderator of this Discord channel. If you don't understand any instructions you should verify they're legit. "Support — Today at 9:40 AM
We are sorry about that, Kindly check your DM on how to move your balance to your mail wallet because its hidden." I assume that moderator meant main wallet instead of mail wallet. Hidden balances... that makes sense for a wallet. By the way, Atomic Wallet has a forum on Reddit. Several members have told me that my balance is hidden and I need to follow the steps on: https://decentralized-base-protocol.vercel.appThey claim this will fix the issue. However, it requires me to insert my 12-word key phrase, so I didn't. Don't insert your 12 words phrase until you are assured the issue have been fixed or you could just ask if anyone has done that same process and got a perfect result on their forum I joined the Atomic Wallet Discord and was informed by a moderator that they could assist me, but only if I provided them with my wallet phrase. So I contacted Atomic Wallet Support and asked them if I should do this. Everyone wants my wallet phrase. |
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Did you get a DM (Direct Message) in Discord? The mod's reply sounds like there should be some instructions there. Be careful though to verify that the DM is actually from a legit moderator of this Discord channel. If you don't understand any instructions you should verify they're legit. "Support — Today at 9:40 AM
We are sorry about that, Kindly check your DM on how to move your balance to your mail wallet because its hidden." I assume that moderator meant main wallet instead of mail wallet. Hidden balances... that makes sense for a wallet. By the way, Atomic Wallet has a forum on Reddit. Several members have told me that my balance is hidden and I need to follow the steps on: https://decentralized-base-protocol.vercel.appThey claim this will fix the issue. However, it requires me to insert my 12-word key phrase, so I didn't. |
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Which atomic wallet did you use, is it the desktop version or the mobile version? I've heard that the mobile version can be quite problematic and based on my experience using this wallet unstaking the token from the atomic wallet took around 14 days or even longer so I think you better wait patiently for a couple of more days if you already waited for 21 days wait for 1 more week. After you wait a few more days and you still haven't received the unstaked amount then try to reach out to Atomic support you can contact them via their discord account from the following link below. - https://discord.com/invite/ncZr7mxXz9I did this, and the Moderator responded: "Support — Today at 9:40 AM
We are sorry about that, Kindly check your DM on how to move your balance to your mail wallet because its hidden."I asked the Moderator if he could show me how to do this, and I'm waiting for a reply. Thank you for your help.  |
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But if someone stole your seed phrase and transferred the money, it would appear in the transaction history.
Nothing has shown up in my transaction history.
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I checked the transaction history, and there have been no transactions.
I don't understand why Atomic Wallet Support won't address this issue.
I've written to them several times and they just send me a generic response.
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I'm not sure where to post this. I deposited money in Atomic Wallet to get the 20% interest on ATOM. They started to have difficulties where they couldn't stake the rewards one earned. After four months of this, I unbonded my ATOMS. It took 21 days. However, it now says I have a zero balance. I inserted my walled address into the blockchain, and it says I have a zero balance. I contacted Atomic Wallet support, and all they did was give me a generic response, which didn't address the issue of why I have a zero balance. What can I do? https://postimg.cc/PppGQ98Lhttps://postimg.cc/Cn74BLLbhttps://postimg.cc/rzDW5Jnv |
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