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21  Economy / Trading Discussion / Re: Do NOT use MtGox, they have NO customer service AT ALL on: October 14, 2011, 08:03:12 AM
Thank you for the tip Randy. We will try our best  Wink
22  Economy / Economics / Re: Are you going to trade hill instead of mtgox? on: October 14, 2011, 08:02:07 AM
We don't accept checks due to problems with cancelled or reversed checks. We apologize for that.
23  Economy / Trading Discussion / Re: Having a sell low + buy high order = Get ripped-off by Mt.Gox fees (WTF ?) on: October 14, 2011, 07:27:52 AM
I had a 2 month old buy order at 13$ and tried to gamble some BTC at 4$.
Mtgox should not be taking fees from two order that self-fulfill themselves. or at least display a warning.


Also, I don't know what the fuck went wrong with Mt.Gox, (bots I suppose)  but they should have a condensed History which we can understand, including order placed, not just bits of order fulfilled.
Selling 100btc gave me 6 page long of clueless.log

Quote
...
Fri 14 Oct 2011 01:32:33 AM GMT    Out    BTC sold: [tid:1318555953972562] 2.02721413 BTC at $4.03283    2.02721413 BTC    414.89860580 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    Out    BTC sold: [tid:1318555947945559] 1.00000000 BTC at $4.03283    1.00000000 BTC    416.92581993 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    Fee    BTC bought: [tid:1318555947742502] 1.03945120 BTC at $4.03283 (0.6% fee)    0.00623671 BTC    417.92581993 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    In    BTC bought: [tid:1318555947742502] 1.03945120 BTC at $4.03283    1.03945120 BTC    417.93205664 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    Out    BTC sold: [tid:1318555947742502] 1.03945120 BTC at $4.03283    1.03945120 BTC    416.89260544 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    Fee    BTC bought: [tid:1318555947574780] 1.04572471 BTC at $4.03283 (0.6% fee)    0.00627435 BTC    417.93205664 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    In    BTC bought: [tid:1318555947574780] 1.04572471 BTC at $4.03283    1.04572471 BTC    417.93833099 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    Out    BTC sold: [tid:1318555947574780] 1.04572471 BTC at $4.03283    1.04572471 BTC    416.89260628 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    Fee    BTC bought: [tid:1318555947400808] 1.05203789 BTC at $4.03283 (0.6% fee)    0.00631223 BTC    417.93833099 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    In    BTC bought: [tid:1318555947400808] 1.05203789 BTC at $4.03283    1.05203789 BTC    417.94464322 BTC
Fri 14 Oct 2011 01:32:27 AM GMT    Out    BTC sold: [tid:1318555947400808] 1.05203789 BTC at $4.03283    1.05203789 BTC    416.89260533 BTC
Fri 14 Oct 2011 01:32:19 AM GMT    Out    BTC sold: [tid:1318555939316501] 1.00000000 BTC at $4.03283    1.00000000 BTC    417.94464322 BTC
Fri 14 Oct 2011 01:32:19 AM GMT    Fee    BTC bought: [tid:1318555939091812] 0.05838827 BTC at $4.03283 (0.6% fee)    0.00035033 BTC    418.94464322 BTC
Fri 14 Oct 2011 01:32:19 AM GMT    In    BTC bought: [tid:1318555939091812] 0.05838827 BTC at $4.03283    0.05838827 BTC    418.94499355 BTC
Fri 14 Oct 2011 01:32:19 AM GMT    Out    BTC sold: [tid:1318555939091812] 0.05838827 BTC at $4.03283    0.05838827 BTC    418.88660528 BTC
Fri 14 Oct 2011 01:32:14 AM GMT    Out    BTC sold: [tid:1318555934216132] 0.05874065 BTC at $4.03284    0.05874065 BTC    418.94499355 BTC
..........................

Please be aware that because Mt.Gox system executes trades automatically, we can not control orders that self-fulfill themselves.
24  Economy / Trading Discussion / Re: Having a sell low + buy high order = Get ripped-off by Mt.Gox fees (WTF ?) on: October 14, 2011, 06:52:24 AM
might be better if gox had a transaction id which would identify the which buy or sell the completed order belonged to and a history of buy sell orders as well as the current history.

having the ability to automate buy and sell orders without confirmation is essential. op should cancel orders that you don't won't to be executed.

Thank you for the suggestion. I will pass it to our development team.
25  Economy / Economics / Re: Are you going to trade hill instead of mtgox? on: October 14, 2011, 06:51:49 AM
We now offer the multi-currency system with 15 new currencies listed below.  We also offer competitive trading fees with volume discounts.  Furthere details can be found here.  https://support.mtgox.com/entries/20388551-lowered-trade-fees-and-volume-discounts
Welcome to Mt.Gox!

mtgoxEUR - Euro
mtgoxCAD - Canadian Dollar
mtgoxGBP - British Pound 
mtgoxCHF - Swiss Francs
mtgoxRUB - Russian Rubles
mtgoxAUD - Australian Dollars
mtgoxSEK - Swedish Krona
mtgoxDKK - Danish Krona
mtgoxHKD - Hong Kong Dollars
mtgoxPLN - Polish Zloty
mtgoxCNY - Chinese Yuan
mtgoxSGD - Singapore Dollars
mtgoxTHB - Thai Baht
mtgoxNZD - New Zealand Dollars
mtgoxJPY - Japanese Yen

Do you guys offer checks with zero fees?

Are you referring to checks for adding funds? Unfortunately, we don't accept checks.
26  Other / Archival / Re: Не люблю mtgox on: October 14, 2011, 05:54:52 AM
We currently do not offer RUR as an option for international wire transfer, but we are currently implementing the option after we discuss it with the bank. Please wait until it is available for users to select.
27  Economy / Trading Discussion / Re: Having a sell low + buy high order = Get ripped-off by Mt.Gox fees (WTF ?) on: October 14, 2011, 05:37:02 AM
Sorry, but we charge fees for each order.

What part are you having difficulty understanding in the history? We would like to help make it more understandable for all users.
28  Other / Beginners & Help / Re: Issues with Mt.Gox Response times on: October 13, 2011, 07:42:06 AM
You've noted that Dwolla transactions are going thru. What about Paxum? Do you wait for a customer to withdraw money on Paxum before you fund your Paxum account? If so, how long does it usually take for the entire withdrawal process i.e. customer makes Paxum withdrawal request on Mt.Gox----->Mt.Gox sends funds into its own Paxum business account--->Funds finally travel from Mt.Gox's Paxum business account into customer's Paxum account.

Hello Han,

We apologize about the Paxum delay. We are seeing another delay with Paxum and they will be processed shortly. We fund our Paxum account regularly, but due to large number of accounts being verified and unlocked this week, we saw a large sum of withdrawal requests. Normally Paxum withdrawals are processed within few hours.
29  Other / Beginners & Help / Re: What's the best way to pay for bitcoin purcheses? on: October 12, 2011, 06:55:42 AM
Mt.Gox is the way to go with Bitcoins.
30  Other / Beginners & Help / Re: What is good/bad in relation to Bitcoin? on: October 12, 2011, 06:55:14 AM
Bitcoin will succeed if only more people became aware of it. It is decentralized and and useful for people in all countries.
31  Other / Beginners & Help / Re: Heed my warning on: October 12, 2011, 06:54:15 AM
It would be nice if the government knows about bitcoins. We need more PR.
32  Other / Beginners & Help / Re: Buying BitCoins with Paypal? on: October 12, 2011, 06:48:38 AM
I believe Paypal does not want to deal with Bitcoins due to their Policy.
33  Other / Beginners & Help / Re: Introduce yourself :) on: October 12, 2011, 06:12:04 AM
Hello everyone,

My name is Jasmine from Mt.Gox Support. If users need assistance with anything, please feel free to message me!
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